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APN Settings

Mobile data not working on Samsung Galaxy S6 & other internet problems

We received several emails from owners of the Samsung Galaxy S6 (#Samsung #GalaxyS6) complaining about not being able to get on the #internet using mobile data. There are several reasons why it doesn’t work but the most common of all is the incorrect APN settings. Unlike Wi-Fi, mobile data is a bit more complicated. Aside from the fact that it needs to be enabled to work, the APN settings should also conform with the service providers settings so that the device can connect to the network and get service.

Galaxy-S6-mobile-data-problems

In this post, I included some of the problems we received. Read on to learn more how to deal with them. For those who are looking for a solution to a different problem, skim through our S6 troubleshooting page to see if your concern has already been addressed before, you may then use the solutions we suggested. If they won’t work or if you can’t find issues that are related to yours, then fill up this questionnaire to contact us.

Galaxy S6 can’t get mobile data while roaming

Problem: Issue since bought phone in April.  While roaming in a remote area, unable to get mobile data, i.e. email, Weather channel app data, radar data, etc on Samsun S6.  When in this exact area, my previous phone iphone 4s worked fine.  Tried everything – hours on call to Customer Service, hours in store with Sprint.  When friend came with Samsung S5 to same area, same space, he received mobile data, I did not – still.  Have tried, Automatic, CDMA/LTE, CDMA, updating profile, etc…  Last time Sprint techs at store said it was because the S6 doesn’t have a strong (2 wire) antenna like the S5 does.  They maybe willing to swap out my phones. Please let me know your thoughts, ideas, suggestions.

Suggestion: Regardless of the technicalities, a brand new phone should be able to pick up good signal in an area where there is good coverage. I understand if the representative cited something that you really couldn’t confirm but the point is if other phones could get good coverage in that same exact area, your device should be able to get the same but it didn’t so there’s must be some issues. I think you just have the phone swapped out. If there really is an issue with the phone’s capability to detect signals, then there’s not much we can do about it. Only Samsung is capable of doing something to remedy it. That said, I think you should report the problem if the second phone couldn’t get good signal as well.

Can’t close Internet tabs on Galaxy S6

Problem: I cannot close my internet tabs.  I get a message stating that I’ve opened more than 50 tabs and need to close them. But I cannot find the tab icon. How do I close them.

Related Problem: Internet explorer says I have reached 50 tabs to close some out, but I dont have a tabs button at the bottom of the screen to do it.

Related Problem: Hi there i was wondering if you could help. I have Samsung S6 I use my phone for pretty much everything however I find this phone for using internet to be a nightmare. I keep getting a message on my screen when i try to click on links on websites it tells me to close tabs as maximum number has reached (50). In most cases i have no where near 50 tabs open I close all tabs as instructed and still comes up the same even when i have only one tab this drives me crazy i upgraded from iphone 5 and i find the s6 to ve very frustrating  

Solution: If your phone says you have more than 50 tabs open, then you probably have. No worries, you can close them all at once.

  1. Just open the Internet app.
  2. At the lower-right corner you can see the indicator telling you how many tabs are open. Tap on that.
  3. Tap More on the upper-right corner.
  4. Tap Close all.

That’s pretty much it!

Mobile data not working on Galaxy S6

Problem: Hi all! My problem is with data connectivity. The device shows full bars 4g lte but apps that require data connection to work  (Spotify, Gmail, Facebook, etc) do not work due to data connection not being available. Any thoughts?

Troubleshooting: Here’s my suggestion:

  1. First of all, reboot your phone to refresh its memory and then try again.
  2. Toggle mobile data switch on and off. There are times when the service that handles wireless functions freezes and toggling the switch may fix it.
  3. If the first two steps didn’t work, then it’s time you called your service provider, ask for the correct APN and have the representative walk you through in making sure your phone is properly set to connect to its network.

Restore missing mobile data icon in quick settings

Problem: I recently upgraded to android 5.0.2 and the shortcut for mobile data the one with the double arrows, disappeared completely and now I have to go into settings to turn on mobile data. I am wondering what has happened to the mobile data shortcut.

Solution: We don’t know for sure if Samsung intended to take away some shortcuts from quick settings but you’re not the first to report such a problem. But based on the company’s response to reports, it seems like this problem is a glitch in the system. To restore the missing mobile data switch, download the app called QuickPanel Restore from Galaxy Apps store. It will restore all icons that went missing after an update.

Internet app closes on the Galaxy S6

Problem: Whenever I am on my web browser, it would just close the whole page and back to my home screen. I would go back, and the page that I opened would be gone. Can you guys figure it out why it does that? Thank you.

Troubleshooting: The internet app crashes when it happens, you’re not just greeted by an error message. Just clear the cache and the data of the app and it will be fixed.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Mobile data not working after a minor firmware update

Problem: Hi, i have recently updated my android software and after the update i cannot use my mobile data even if its on. In the settings it says that mobile data is on but on the notification panel there isn’t the sign ‘4G+’. This means that i cant use my mobile data. Please help!! Much appreciated!

Related Problem: I purchased a brand new S6 but I will not connect via mobile data only wifi.

Related Problem: I can not connect to social media or internet UNLESS I am connected through wifi. No data connection allows me to use them. Even though my phone says it’s it’s full bars of LTE. I need to know how to fix this please

Troubleshooting: I bet the phone wasn’t originally purchased from your provider (BYOD) so after an update, the APN setting was reset. Just call your provider’s tech support hotline, ask for the correct APN for your phone and have the rep walk you through in setting it up.

Galaxy S6 Wi-Fi connection drops in and out

Problem: My wifi is dropping in and out as well. I have a wifi analyzer that show differently. You mentioned deleting the system cache as a possible solution to this issue. No where can I find specific instructions to perform this action to see if I have done what you speak of. Thanks. — Chuck

Troubleshooting: Hey Chuck. Before you actually wipe the system caches, try switching off mobile data or disable the Smart Network Switch feature:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

If that wouldn’t work, then proceed with the wiping of the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Unable to connect to internet without using mobile data

Problem: I am only able to get internet access from home, I am not able to connect to internet at work etc.  I have to use DATA to access so frustrating.  There has be a way to access without using DATA.

Answer: Yeah, there is. Use Wi-Fi. Of course, you need to have your own Wi-Fi network at home to be able to do so. If your company does have Wi-Fi, then ask the tech guys if employees are allowed to use it and if so, you can acquire the passphrase and/or SSID from them, too.

‘Setup could not finish. Authentication failed’ error

Problem: Kindly assist to set up my e-mail. I have followed the instructions as you instruct but it shows ‘Setup could not finish. Authentication failed.’ My login details are correct. Please assist.

Suggestion: We are always willing to assist our readers however, we can’t do so if there isn’t enough information. In your case, we don’t know if you were just trying to setup your email using the free email services like Gmail, Yahoo mail, etc. or your company’s domain or address. You might have entered the correct username and password but the server settings may be incorrect.

In case you were using any of the free email services, try to use the official email client. For example, if you were trying to setup Gmail on your phone, download and install the official Gmail app so you don’t have to enter server settings. The same thing for Yahoo mail and other email services.

But the thing is even if you were trying to use the stock Email app on your phone using a free email service, the device itself will automatically search and setup correct server settings and all you got to do is enter the correct username, password and other information. So, I think you were trying to setup a custom email and since we don’t know what it is, we suggest you contact your company’s tech support.

Laptop can’t detect nor recognize Galaxy S6

Problem: I upgraded my laptop from Windows 7 would windows 10 over a month ago. I was using iPhone then and it was detected fine by the PC. I got S6 last Saturday and when connected to the PC with eh USB cable the phone is not detected. I’ve also installed smart switch which doesn’t recognise the phone either. Also, the phone says that it is connected as a media device and does get  hanged when connected. I also connected my phone with the same cable to a windows 7 laptop and it was detected right away. Please help me resolve the issue.

Troubleshooting: It looks like it’s not an issue with your phone but with your laptop. Have you tried plugging the cable to a different USB port? Besides, you said that your laptop recognized your phone as a “media device” but hangs, so I would suggest you troubleshoot your computer and not your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 Plus Tutorials: How to setup, enable & connect to Wi-Fi, GPS, mobile data and reset all network settings

  • Read and learn how to enable / disable network services on your new Samsung Galaxy S8+ such Wi-Fi, mobile data, GPS, mobile hotspot, USB tethering, etc.

Two of the most important services you must be well-acquainted with are Wi-Fi and mobile data. You must know how to enable and disable them at will. There are services that won’t work with Wi-Fi alone and when it comes to downloading large files or firmware updates, you need to have a very stable and fast connection and most of the time, it’s Wi-Fi that offers that.

In this post, you will find several tutorials or guides you can use to enable and disable Wi-Fi and mobile data and other network services you may need. That includes how to setup and edit APN (Access Point Name) settings, disable and enable some of GPS services, setup mobile hotspot, etc. These things are very important as far as connectivity is concerned, so try to go through the links below…

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8+ troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to turn on / off your Samsung Galaxy S8+ Wi-Fi connection

The most reliable connection you can get is through Wi-Fi so it’s just fitting you know how to turn it on and off at will. In this section, you will learn how to enable / disable the Wi-Fi connection in your phone as well as how to scan & connect to a network and how to delete or forget a hotspot.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. To turn on, tap the Wi-Fi switch to ON.
  5. To turn off, tap the Wi-Fi switch to OFF.

How to scan & connect to a network

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. A list of networks populates.
  6. Tap the MORE to add a Wi-Fi network that does not display.
  7. Tap the desired Wi-Fi network you want to connect to.
  8. If necessary, enter the password.
  9. Tap Connect.

How to delete / forget a network

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. Touch and hold on the Wi-Fi network you wish to delete.
  6. Tap Forget network.

How to connect your Samsung Galaxy S8+ to GPS

When it comes to triangulating your location, the GPS (Global Positioning System) the service that will make it possible. When you’re into monitoring how many miles you jog daily and use an app to record that, then GPS is an important service for you. You must know how to turn it on and off as well as enable or disable some of its services. Please go through each procedure in this section to learn a thing or two about this service.

To turn GPS on / off, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Location.
  4. If necessary, slide the Location Switch right to the ON position, then tap Agree.
  5. Tap Locating method.
  6. Select desired locating method:
    • High accuracy
    • Battery saving
    • Phone only

To turn off all location services including GPS, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Location.
  4. Side the Location Switch left to the OFF position. This disables all location services, including GPS.

To turn off GPS but use other location services, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Location.
  4. If necessary, slide the Location Switch right to the ON position, then tap Agree.
  5. Tap Locating method.
  6. Select Phone only to use location services without GPS.

How to enable / disable mobile data on your Samsung Galaxy S8+, APN settings & other Network services

Almost half of smartphone owners rely on their subscribed plans and use mobile data to have internet connectivity. Therefore, we cannot just overlook the importance of this service. In this section, you will learn how to enable and disable mobile data, setup or edit the APN settings, manually select network, switch between 2G and 4G, turn on / off airplane mode and data roaming.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Data usage.
  4. Tap Mobile data.
  5. Slide the Mobile data Switch to the ON or OFF position.

How to setup APN & data settings

To set the Access Point Name (APN) and turn on data settings, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. If available, tap the T-Mobile US LTE (the bullet point fills with green). If not available, tap the ADD.
  6. To reset your APN settings, tap the Menu (3 dots) icon and then tap Reset to default.
  7. Verify and update the following settings for the Data APN:
    • Name: Name of your carrier
    • APN: this field is carrier-specific
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: this field is carrier-specific
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication type:<Not set>
    • APN type: <Not set> OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: <greyed out unless there are multiple APN’s>
    • Bearer: Unspecified
  8. Tap Menu (3 dots) icon > Save.
  9. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

Manual network selection

The device detects and registers on wireless networks inside your provider’s calling area, but roaming networks are usually restricted to your provider’s SIM cards. You can manually select a network only in areas where your service provider or carrier does not own GSM spectrum.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Search now.

How to switch between 2G and 4G

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Network mode.
  5. Tap one of the following desired band settings:
    • LTE/4G/3G/2G (auto connect)
    • 4G/3G/2G (auto connect)
    • 2G ONLY

How to turn on / off airplane mode

Airplane mode turns off wireless connections. This allows app and menu use, but prevents voice or Internet use.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Airplane mode.
  4. Slide the Airplane mode Switch right to the ON or OFF position.

How to turn on / off data roaming

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Slide the Data roaming switch right to the ON or OFF position.

How to turn on / off and setup Samsung Galaxy S8+ Mobile hotspot service

If you want to share your internet connection with you other devices, then your Galaxy S8+ can do that, too. Thanks to the mobile hotspot service, you can easily share your mobile data with your other smartphones or even computes. Here’s how you turn mobile hotspot service on or off…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile Hotspot and Tethering.
  4. Tap Mobile HotSpot.
  5. Move the slider to the ON or OFF position.

How to set up mobile hotspot on your Galaxy S8+

Step 1: Check that Wi-Fi and Smartphone Mobile Hotspot are turned off. Portable Wi-Fi Hotspot settings cannot be changed when Wi-Fi sharing is turned on.

Step 2: From the Home screen, swipe up on an empty spot to open the Apps tray.

Step 3: Tap Settings > Connections.

Step 4: Tap Mobile HotSpot and Tethering.

Step 5: Tap Mobile HotSpot.

Step 6: Move the slider to the ON position and then tap on the Mobile Hotspot words to access the setup menu and complete the following steps:

  1. Create a Wi-Fi password
    1. Tap the Password field.
    2. Enter the password (passwords must be at least eight characters).
    3. Tap Save.
  2. 3 dot icon > Allowed devices.       
    1. ADD
    2. Allowed devices only (ON/OFF)
  3. 3 dot icon >  Configure Mobile Hotspot > adjust the following:     
    1. Network name     
    2. Broadcast network name (SSID) (ON/OFF)
    3. Security             
      1. Open
      2. WPA2 PSK
    4. Password
    5. Show advanced options             
      1. Broadcast channel                     
        • Use 5 GHz band when available
      2. Maximum connections                     
        • Select from 1 to 8
      3. Timeout settings                     
        • Never timeout
        • 5 minutes
        • 10 minutes
        • 20 minutes
        • 30 minutes
        • 60 minutes

Step 7: Once finished adjusting settings, tap SAVE.

Step 8: Tap the Mobile HotSpot Switch to turn on.

Step 9: If desired, tap OK to read the First Time Use details or tap Cancel to proceed.

Step 10: The Mobile HotSpot Switch slides right and turns green.

How to turn on / off Samsung Galaxy S8+ USB tethering, install computer drivers if necessary

Aside from the mobile hotspot, you can also share your connection to your desktop or laptop computers through USB tethering wherein the phone should be physically connected to the computer using the data cable and this is how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile HotSpot and Tethering.
  4. Connect your phone to your computer via USB cable. For best results, use the cable that came with the phone.
  5. To share your connection, move the switch for the USB tethering to ON.
  6. Tap OK if you would like to learn more about tethering.
  7. Once connected, Tethered appears under USB tethering and the check box is selected.

Computer drivers

And just in case your computer can’t detect or recognize your new S8+, here’s what you need to do…

  1. Download and install Samsung Smart Switch that is compatible with your computer from https://www.samsung.com/us/support/smart-switch-support/#!/.
  2. Connect the cable to a compatible USB port on your computer.
  3. Connect the other end of the cable to your mobile device.
  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.

How to reset network settings on your Samsung Galaxy S8+

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

  1. Stored Wi-Fi networks will be deleted.
  2. Paired Bluetooth devices will be deleted.
  3. Background data sync settings will be turned on.
  4. Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  5. Network selection mode will be set to automatic.

The following device connections status will default to when the device was being powered on for the first time.

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

To perform a Network reset, follow these steps.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

I hope that these how-tos or guides can help you to maximize the use of your new device.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S5 has flickering green/black screen, won’t turn on, other issues

We know that the #GalaxyS5 has been around and there are still millions in circulation at this time so we continue to receive reports of issues here and there. As usual, this post answers some these reports today so if you’re ready, here are the topics we cover for you:

  1. Galaxy S5 not charging, only charges when it is off
  2. Galaxy S5 restarts on its own during the evening
  3. Galaxy S5 won’t read encrypted SD card
  4. Galaxy S5 Active corrupted files in the SD card
  5. Galaxy S5 has flickering green/black screen, won’t turn on
  6. Galaxy S5 wifi keeps dropping due to incorrect APN
  7. Galaxy S5 stopped working and won’t power back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 not charging, only charges when it is off

Hey! I am having charging issues with my Samsung S5. My phone won’t charge while it is turned on. There is no charging symbol (lightning bolt), nor does the LED light blink in red like it usually does when it charges. And it even though I leave my phone alone, it still manages to use up some energy pretty quickly. The only way I can charge my phone is if it is turned off. But even that yields a problem cause while it does charge, it charges on and off every 5 seconds (5 seconds charging, 5 seconds not charging).

I’ve tried cleaning my port, using different cord and troubleshooting. The only thing I haven’t tried is changing the battery and doing a factory reset because my phone is charging pretty slow so I can barely get it to 10% without me maybe leaving to charge overnight. I’d really appreciate the help. Thanks. — Enrilelucy

Solution: Hi Enrilelucy. There’s only so much that you can do to fix this case on your end. There may be a hardware fault causing the erratic charging behavior so you must try another battery or do a factory reset if the rest of the software troubleshooting didn’t help. If using a different battery or factory reset won’t improve the situation either, you should have the phone checked for hardware malfunction. The most likely issue is on the charging port so a thorough diagnostic test must be performed by a technician.

We know that the Galaxy S5 has been around. If you’ve been using your phone for over a year now, there’s a chance that the battery have simply lost significant capacity to hold a charge. Lithium-based batteries gradually degrades the moment they left the factory so replacing it now may help you fix the problem.

If we are not mistaken, the phone’s warranty is already up at this time so consider bringing the phone to an independent service center.

For reference, here are the steps on how to factory reset your S5:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S5 restarts on its own during the evening

My phone keeps randomly restarting and/or freezing several times a day, especially during the evening. The problem has occurred every day for the past month. I have deleted some recent apps added, cleared my cache, changed my battery, even did a factory reset, and still the problem persists. Sometimes, when the phone shuts off it drains the battery completely as well. Occasionally, the battery gets really warm too. I have taken it to a tech several times within the past month but they say they can not find anything wrong with it, even after doing several stress tests on the phone. I know last year it would repeatedly tell me that my SIM card was not detected at various times. I am unsure if that has anything to do with it though since I have not seen that message in recent months. — Chris

Solution: Hi Chris. There are only two possible causes that we can think of — either you’ve installed a problematic app, or that there’s an unknown glitch in the hardware.

To see if a bad third party is to blame, you can either boot the phone to safe mode or do a factory reset. Starting the phone to safe mode blocks all third party apps and services from running so you should observe the phone for at least 24 hours to see the difference. If you think an app is causing this problem, you should uninstall apps until the issue is eliminated. To boot to safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Alternatively, you can factory reset and observe the phone for a day as well. You should not install anything — app or update — during the observation period so you’ll know if something that you add later is the cause.

If the phone continues to show the same symptoms either when the phone is in safe mode or immediately after a factory reset, you can assume that bad hardware is behind them.

Problem #3: Galaxy S5 won’t read encrypted SD card

Hi. I have an issue with my SD card for my Samsung S5 SM-G900F. I encrypted the files but one day something happened while the files were encrypting or decrypting and since then the SD card wont mount in the phone. So it’s neither encrypted or decrypted but essentially I can’t access about 6 years worth of photos of my kids which I’m gutted about. I’ve looked into solving this issue online and I understand formatting the SD card would help solve the mount issue but it would also wipe the photos which I want to avoid. I don’t think I’ve backed the files up either. When I either go to encrypt or decrypt the error message I am getting is as follows: ‘Error encrypting SD card. Unable to mount SD card.”

I have tried the SD card in a SD card reader on a PC and also in another phone and the SD card works but the files are encrypted so I can’t access them. If you’ve anything I can try I’d be grateful, many thanks. — Gavin

Solution:  Hi Gavin. SD card encryption is an effective way to keep data from snooping third parties but it has its weaknesses. One of the such limitations is the fact that there’s nothing that you can do if the device that holds the decryption key gets lost or suffers a malfunction. A decryption key for a storage device like your SD card is tied to one device or phone only. If your phone has lost the key or becomes incapable of decryption the card right now, there’s very little to nothing that you can do. There’s no known app or hack that can break Samsung’s decryption system on Galaxy S devices so you’re basically stuck. Even if there’s a software that can do a decryption somewhere (we’re not aware of any at this time), it will still take months for it unlock the card, even when using brute force attack. That’s in fact, the beauty of SD card encryption but it’s also a curse if your situation occurs. If you want to use the SD card again, you can reformat it. Doing so will erase your data but again, there’s just nothing that anyone can do about this situation.

Problem #4: Galaxy S5 Active corrupted files in the SD card

Hello. I have a Galaxy S5 Active. I’ve always had storage issues with the internal storage, but it didn’t inhibit me too much since I knew what was wrong. I have a 64GB SD that I transfer plenty of images to to conserve internal storage. One day, I suddenly had plenty of internal storage, but my files were all there. I was like “oh, okay… suspicious but I’ll take it”. About two days after that, all my SD files were corrupted. They either didn’t load or had the black screen with an exclamation mark. I panicked bad because I CANNOT lose these photos. When I put the SD into the PC, the pictures were seemingly fine… but when I put it in the SD, after constantly force stopping, taking out the battery, restarting… the files are corrupted in my phone. I’m worried and can’t find any resolution. Thank you. — Matthew

Solution: Hi Matthew. The first thing that you must do is to ensure that all your important files are copied to another storage device like a computer. After creating a backup, the next best thing to do is to factory reset the phone to minimize bugs that may be causing the problem. Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once you’ve factory reset the phone, make sure that you also wipe the SD card clean by reformatting it. If this SD card has been around, we recommend that you don’t use it as your primary backup storage. Use another device where you can keep another copy of your irreplaceable files just in case this SD card will fail again. Keep in mind that any storage device can fail anytime. The older a storage device is, the higher its chance of failing so don’t be lax when it comes to creating backups.

To reformat an SD card in your S5, follow these steps:

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Storage.
  4. If the memory card has not already been mounted, tap Mount SD card.
  5. Tap Format SD card.
  6. Tap Format SD card.
  7. Tap Erase everything to confirm

Problem #5: Galaxy S5 has flickering green/black screen, won’t turn on

My mom has a Galaxy S5 that suddenly had a flickering green/black screen. It won’t turn on and show the logo, go to hard reset or the reset menu, or go into safe mode. Battery was taken out and put back in after a minute, and the SD card was removed as well. Phone has been babied, not dropped, and kept clean and had a factory reset less than a year ago. It also isn’t connected to any phone service as it’s used as a Wifi device only. As far as she knows there’s been no updates and no new apps installed recently. It’s been behaving perfectly with no glitches. She was playing a game she plays every day and it just flickered this green/black screen, then went blank. LED light will go red or green when plugged in to charger or will go white when trying to get to the reset menu. I’m thinking it is just a display issue but it seems so sudden. If you have any advice I’d be eternally grateful! — Christina

Solution: Hi Christina. If the phone has been used for a few years now, it’s possible that the problem may be battery related. The Lithium-ion battery may have lost its ability to hold a charge so it’s good if you can try to use a new one. There’s no guarantee that a new battery will fix the issue but it’s the only thing that you can do at this point.

If you’ve already tried to power the phone back on to different alternate modes without positive result, there must be a hardware problem behind the trouble. In this case, you want to send the phone to Samsung or to an independent service center.

For reference, here are the steps on how to boot your phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: Galaxy S5 wifi keeps dropping due to incorrect APN

Hi. Droid guy. I have the Samsung Galaxy S5 and my carrier is through Walmart Family Mobile. Well i pay them but somehow T-Mobile is in on this as well. I have century Link as my internet provider and i have a couple questions.

This phone is a refurbished from a mall kiosk a couple years ago and within a couple months i broke the charging port. So phone sat for a year and now it’s running. The wifi drops constantly. I have:

  • soft reset,
  • turned the smart option off
  • turned phone/wifi router off and on
  • Cleaned the cache through the soft reset.

Nothing seems to help. The APN wasn’t listed even after my carrier sent me a couple texts for data/mms and something else. So i added one from family mobile. Any suggestions?

I Googled this model and read this phone is from Canada. I’m not sure if that means anything but figured I’d throw it in. On the APN, there’s a virtual network operator type (reads GID) and value (reads 4D) tabs. They are not listed in family mobile APN but when i erased them the wifi dropped. I’ve tried everything and have read many of your articles and I’m hoping you can help or offer advice. I don’t have a warranty since it’s a Kiosk $300 special grrrrr lol. Thank you for the time you took for reading my email. — Kim

Solution: Hi Kim. We can’t see the logic of your phone’s wifi dropping when there’s no correct APN settings so there must be a separate unknown software glitch. APN settings are only applied to mobile data function so we can’t explain why your phone’s wifi behaves erratically when the APN is changed.

Try to install the latest Android update first to see if that will make the wifi function work normally. System updates can sometimes include updates for a phone modem firmware. This modem firmware is used by the networking chip to allow you use your phone wirelessly. If it’s outdated or buggy, it can potentially lead to wifi or mobile data function.

If there’s no available update for your phone at this time, do a factory reset and observe how the phone’s wifi work. Make sure that you don’t install any app or updates during the observation period. Refer to the steps above on how to factory reset your phone.

Problem #7: Galaxy S5 stopped working and won’t power back on

Hi. I own a Samsung Galaxy S5. I was using it normally, like I do everyday, and while I was writing to a friend on Facebook, suddenly the screen just blacked out and the phone stopped working. I tried the power button and the phone turned on showing me the logo of Samsung S5 and it showed: Android update 5 of 10, and then blacked out again. After that I haven’t been able to turn it on. I tried several times to take off the battery then put it back and turn it on, or take the battery out, hold the power button for longer than a minute (as you suggested), then put the battery back and turn it on… nothin. It just vibrates when I try to turn it on. I put on a charger because I thought that maybe the battery died, and it’s on the charger for already 30 mins, and still nothing, just vibrates. What am I suposed to do? :/ Please help, thanks. —  Ana

Solution: Hi Ana. Please refer to our suggestion for Christina above. Basically, what you need to do is to try to see if it’s a battery issue by using a different one. You also want to check if you can start the phone to alternate modes (recovery mode, safe mode, and Odin mode). If that won’t work either, send the phone so it can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 keeps going to “Emergency Only” state, other issues

Hello dear Readers! Let’s continue our discussion of some issues about the #GalaxyS5 series. In this post, we give you 6 more issues that were reported by some users during the past few days.

s5

These are the specific topics in this article:

  1. Galaxy S5 intermittent charging problem
  2. Galaxy S5 does not have LTE/WCDMA/GSM option under Network settings
  3. Galaxy S5 screen won’t turn back on
  4. Galaxy S5 keeps going to “Emergency Only” state
  5. Galaxy S5 Bluetooth keeps on turning on and off
  6. Unlocked AT&T Galaxy S5 Active won’t accept MetroPCS APN settings

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 intermittent charging problem

Hello. I am having a charging problem. Both my husband and I have the Galaxy S5. Mine is about a year and a half old and his is about a year old. We both started having this problem randomly about a month ago. Our phones will be charging fine and then all of a sudden a message saying that this charger is incompatible with the phone and to use the original charger. Well, we are using the original charger. We’ve purchased 4 OEM Samsung chargers for the S5 and they will work for a while and then we will get this message. We’ve also purchased 3 off brand chargers. We get the same result. It will charge for a few days and then pop up with that message. I am not sure what to do.

If a charger gives me the message I’ll pass it to hubby. He will use it for a day or two and then he’ll get the same message. I haven’t taken it in because as I said above all chargers work for a few days before getting this message. We have both made sure we are fully updated, I’ve done a factory reset, I’ve started it in safe mode, I’ve tried in ultra power saving mode, turning it off while charging, wiggling the cord to see if in a certain position if it’ll charge and everything doesn’t work. I do have a crack in my screen up by the camera. But that happened 6 months ago and the problem with both our phones started within the last month. Hubbies phone is perfectly fine condition wise. So it doesn’t make any sense. Please help I’m running out of chargers lol. — Stephanie

Solution: Hi Stephanie. The next logical step for you is to have the hardware checked, particularly the condition of the charging port. That the issue happens after doing a factory reset (assuming that you observe the phone for a few days without installing any app) is a clear indicator that you’re not dealing with a software issue.

Problem #2: Galaxy S5 does not have LTE/WCDMA/GSM option under Network settings

Hello. First of all thank you that you did possible to contact you guys when we have problems.

1.) I have a Samsung S5 G900F. The problem with this device is that I can’t connect with 4G network, and it doesn’t show the last option LTE/WCDMA/GSM like in the photo: (https://i.ytimg.com/vi/aixYwt4XLBc/maxresdefault.jpg) The strange thing is that when I insert other SIM card carrier like T-Mobile, up in the top near to the battery and clock, it shows 4G. But still I don’t have the LTE/WCDMA/GSM like in the photo. So I don’t understand what’s going on.

2.) In the box when I bought the phone it was said that it does have 4G and in the back of the phone does too. I have the 4.4.2 KitKat version of Android. Do I have to update it? That’s what some people told me to do. (That’s another topic, that my phone didn’t pop up the Lollipop update or Marshmallows. If it’s possible to help me with this too. ^.^ )

I haven’t tried with unofficial update, cause I was afraid that I will have problems with my phone. If you guys can give me some tips, I will be very thankful. 🙂 Thanks, best regards. — Arbi

Solution: Hi Arbi. First of all, let us emphasize the point that carriers modify vanilla versions of Android to add or remove features that may or may not help in personalizing their products. Thus, it is expected that T-Mobile Galaxy S5s look different than a Verizon S5 in terms of software options and features. Since your phone’s model is G900F (which is an international version) it may not have the same exact set of options with any other Galaxy S5 models out there. The software appearance of devices are determined by carriers so if you can’t find LTE/WCDMA/GSM option, stop looking for it since there’s nothing that you can do about it. If it bothers you that said option is missing, there’s nothing that we can do to help. You must simply take it or leave it. The important thing is that your phone is capable of connecting to LTE or 4G LTE. If the current SIM card you’re using does not allow you to do that, make sure to contact your carrier and ask them what their 4G LTE frequency band is. Once you have that information, check your phone manual and see the phone’s own 4G LTE frequency band. You have to make sure that your carrier’s frequency is compatible with your phone’s operating frequency for LTE. As far as we know, Samsung Galaxy S5 SM-G900F operates 4G in the following frequencies:

LTE 800 / 850 / 900 / 1800 / 1900 / 2100 / 2600. Again, please refer to the documentation of your phone to get accurate information about this topic.

Also, keep in mind that frequency band of a phone is determined by a certain chip designed to handle specific bands only. This means that you won’t be able make your phone connect to a carrier’s network operating only on 1700 or any other frequency band not supported by your phone.

For your second issue, the answer is most likely in the negative. Carriers only release Android updates to phones running their own version of Android. Because you have an international version, it’s operating system is most likely not fully compatible with your carrier’s Android version. In other words, if you’re not receiving any notification of a pending system update when you insert a SIM card, then there’s no way you can install an over-the-air (OTA) update. Your only option would be manual flashing of a stock firmware for this particular model. If you want to know how to do that, use Google to look for a good guide.

Problem #3: Galaxy S5 screen won’t turn back on

When I use my camera to take pictures, view pictures, share pictures, delete pictures, all is well… same for videos. Then I set my phone down afterwards and the screen shuts down from inactivity (as it should), it’s still ‘seems’ normal. BUT when I hit my home button or power button to wake my phone up it does NOTHING! It’s as if I powered it off. I hold my power button to turn it on and still nothing. The only thing I’ve found that works to turn it back on is to remove my battery and put it right back in (1/2 a second is long enough but I have even left it out a full minute before with no difference) and power it on. Once it boots, all is well like nothing ever happened!

Just the other day I had taken a screen shot, then texted it to my mom and set my phone down to work on my laptop and my phone started ringing. I could not see the display, I tried hitting every button on the phone and it just kept ringing. I eventually got my protective cover off and removed the battery and it stopped ringing. I had a feeling it may have been my husband so I called him and he said he did call. He said it rang 4 times and went to my voice mail. But on my end it rang forever!!

I have memory issues (mine, not my phone) so I don’t recall when this started in relation to my last update… but I’m pretty sure it was not right after or I would hope I would have made that connection. — Donna

Solution: Hi Donna. There’s only one thing that we can say about the issue — it’s either a software glitch or hardware malfunction that we haven’t heard of. To check, do a factory reset and observe the phone without installing any apps. Do the observation as long as you can so you’ll know if there’s a difference once you’ve restored the software setup to default. If nothing changes during the observation period, find a way to have the phone replaced.

For reference, below are the steps on how to factory reset your phone:

  • Create a backup of your important files.
  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #4: Galaxy S5 keeps going to “Emergency Only” state

Hello. My wife and I are have been having the same issues on our Galaxy S5s. Throughout the day they will randomly go into “Searching” or “Emergency Only” with no warning. We only discover this when we go to use our phones and have no service. To fix this, we either have to restart the phone or put it in and out of airplane mode. It seems to happen most often when we leave an area where we are connected to the Wi-Fi. Rather than re-establishing a 4G connection, the phone just switches to “Searching” or “Emergency Only”. It does this regardless of whether or not Smart Network Switch is checked in the Wi-Fi settings. This has been a nonstop issue since around January 2016 and I have been unable to find any information online specific to this problem. It isn’t specific to our phones either, as I have replaced my wife’s phone due to a cracked screen and the refurbished replacement has the same issue. This has been a serious frustration as it renders our phones essentially useless to contact us unless we constantly check to make sure they haven’t lost service. Any help from the experts here would be amazing. — Josh

Solution: Hi Josh. There are a number of factors (or even a combination of factors, which is very rare) that can cause your problem. Among the common factors though are the following (they are relatively easy to isolate):

  • Software/app glitch
  • bad hardware (like a malfunctioning radio chip)
  • network issue
  • wireless account issue

If the problem is due to a bad app or even an operating system glitch that may have developed after some time, you may be able to fix it by doing software troubleshooting. In fact, our blog can only provide you these software solutions and nothing else. You and Samsung (or your carrier) must do the heavy lifting if these software solutions won’t isolate or fix the issue.

The first software troubleshooting that you want to do booting the phones in safe mode for as long as you can allow. There’s a chance that both devices may have a common app installed causing network function interference. Booting a phone in safe mode will prevent third party apps from running so if the issue won’t occur while in this mode, you can bet one of your apps is the culprit. To boot in safe mode, follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you can’t isolate the issue to an app/s, the next logical step is to do a factory reset and observe the phone (for several days if possible). Refer to our suggestion to Donna above. If the issue remains after a factory reset procedure, you should extend the troubleshooting beyond the phone. “Emergency only” situation usually shows after a phone loses a connection to a cellular network. Make sure to let your carrier know about this problem so they can check if other users in the area are experiencing the same problem. You also want to check with them if there’s no account-specific issues that may be causing this situation. If they’ll say that everything is clear on their end, then you should consider having the phone replaced (although we doubt this is hardware-related issue).

Problem #5: Galaxy S5 Bluetooth keeps on turning on and off

First off I have tried all of the online troubleshooting and solutions but none seem to try to fix my Bluetooth issue on my Samsung S5. Here it is. So I

upgraded to Marshmallow a few months back. I’ve noticed a lot of changes with my phone. Some I have grown to look over but my main issue is my Bluetooth keeping switching on and off and it won’t allow me to turn it off or on. And to top it off, I went to application manager to see if I can do it there but my Bluetooth isn’t in application manager. It’s not there which is strange. needless to say my bluetooth isn’t working. I can’t connect because it won’t say on or off so now I keep having the bluetooth sign flashing on and off and I can’t seems to fix it.

Also, I keep getting the message flash on the bottom of my screen unable to download at this time. I try all of the cached clearing and stuff and it’s still there. please please help me thanks. — Sherifa

Solution: Hi Sherifa. If you’ve already tried factory reset but Bluetooth function remained greyed out, that’s an indication of hardware malfunction. Bluetooth function is handled by a separate hardware chip in order to work in a device. The same is true with other networking functions like Wi-Fi, mobile data, and even the normal FM app (in some older phone models). That said, you either have to simply contend that you don’t have Bluetooth functionality on this phone, or you can seek for a replacement phone.

For your second issue, kindly send us a more detailed information about it. We don’t have extraordinary powers to look into your phone history and take a look at your system remotely. Needless to say, we don’t know what you’re saying. Is this happening when using a particular app or when you’re doing anything? The more information you can give us about the issue, the closer we become to identifying the cause. There’s really nothing much that we can tell on what to do about it other than doing a factory reset.

Problem #6: Unlocked AT&T Galaxy S5 Active won’t accept MetroPCS APN settings

I recently bought a locked Galaxy S5 Active into ATT off eBay. Once I received the phone, I gave the IMEI # to ATT and got the unlock code. I entered it into the phone, and it worked great. I immediately began using the new phone with my SIM card from MetroPCS, and was getting text messages and had LTE data. After a while, around 20 minutes, I started getting the error message. I now can no longer send or receive texts, make calls, or connect to data (though Wi-Fi still works). I have watched tutorials on changing the APN and have read several forum posts which indicate what to change the APN to and when I do it either doesn’t save the MetroPCS APN or it just does nothing. I have also attempted to manually change the mobile network and Metro was not an option so I changed it back to automatic. I’m kind of at a loss here. Help. I have used both the Metro and T-Mobile MMSC website and several MCC and MNC 310/260. — Ashley

Solution: Hi Ashley. If you can’t save the APN of MetroPCS, then the issue may be firmware-related. Try to do a factory reset to see if that will clear the glitch. Once you’ve done that, re-enter the APN settings. Make sure that you enter the correct information by getting the APN settings from MetroPCS. These are the only things that you can do on your end. If the issue (of being unable to enter the APN settings) persists, try to manually flash a stock firmware on the device or look for third party apps (which require root) that can help you edit the network settings of your device. We are not familiar with AT&T software so may have to dig a little deeper for specific instructions.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 not connecting automatically to mobile data, other connection issues

S5 Wi-Fi

Are you looking for solutions to your #GalaxyS5 connectivity problems? This post might help you fix your own issue. Below are some of the problems shared by some members of our community:

  1. White triangle icon near Galaxy S5 4G indicator
  2. Galaxy S5 not connecting automatically to mobile data
  3. How to unlock APN settings of Verizon Galaxy S5
  4. Galaxy S5 won’t connect to home Wi-Fi
  5. Galaxy S5 no longer connects to Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: White triangle icon near Galaxy S5 4G indicator

Hello. I have multiple issues. I recently bought this refurbished phone on eBay, so I hope that my issues don’t stem from a faulty sale, but that is a possibility. I previously had a Galaxy S4.

1) My Google account has been established on the S5, but all of the apps that I have downloaded on my old phone have not transferred over to the S5. In the past, simply logging into my google account on a new phone has moved over all of my apps. “Sync app data” is selected when I look at the Google account sync details. I also had moved as many apps as possible from device storage to SD card storage on my S4, and installed that same SD card on my new S5. My pictures and documents HAVE transferred to the new phone, but that could be because I did a Verizon Cloud transfer of this data.

2) Above the service bars, there is a small white triangle. This is next to the 4G icon. I have turned off roaming capabilities, so I shouldn’t be roaming.

3) I can’t send picture message through the texting app, but I can send normal text messages.

Thanks for your help! — Sarah

Solution: Hi Sarah. Let’s answer your questions individually.

1). We know what you mean. Apps are usually installed to a new device once you log-in previously used Google account from another phone. If that doesn’t happen on your S5 right now, we recommend that you install your apps via Google Play Store. Simply open the Play Store app, go to the menu and tap “My apps & games”.

2.) There is no white triangle in the list of the standard Galaxy S5 icons so that must be coming from your carrier or a third party app. Try to contact the technical support team of your wireless carrier to gather more information about the said icon.

3.) The first thing you want to do in this case is to ensure that there is no on-going network problem in your area. This can be done by calling your wireless carrier. If they’ll say that everything is working fine, restart the phone and try to send an MMS to yourself. If it continues to fail, delete the cache and data of the messaging app you’re using. You can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If the issues remains, review the APN configuration together with your wireless carrier technical team. The device is most likely not setup properly to send MMS.

Problem #2: Galaxy S5 not connecting automatically to mobile data

Hello. I have a Metro PCS Samsung Galaxy S5 with unlimited data but lately I’ve been having issues with my Samsung Galaxy S5 mobile data randomly turning off. I guess it happens when I’m in an area with limited service but the 4G network and bars used to turn back on (show up at the top of the screen) when I had service again. Now I have to manually turn on the mobile data in the settings section.

I tried taking the phone back to the carrier and explaining the problem but the guy there didn’t really know how to help and only suggested I close out open app windows and to turn Wi-Fi off when not in use. It’s incredibly frustrating to have to keep turning the data on just to send, receive, and use my apps. Please help! Thank you. — Nailah

Solution: Hi Nailah. An issue like this is sometimes caused by an operating system bug, or even a corrupted cache. The first thing that you can do is to clear the cache partition by doing these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If deleting the cache partition won’t help, make sure to do a factory reset. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #3: How to unlock APN settings of Verizon Galaxy S5

I recently bought a used Galaxy S5 that had been a Verizon phone but was already set up as Straight Talk and I just needed to activate it. After I activated it, it worked completely normally until I accidentally clear the APN. I have tried literally everything to reset it and nothing will work. It won’t let me add a new APN or reset to default (which is what I’d really like to do) when I open the one that is there it is called Verizon Internet but all the other settings are clear with the APN being the only one I can change. I know very little about fixing any kind of electronics and am completely lost! If any of this didn’t make sense i can try to explain it better. Please help if you can thanks! — Hannah

Solution: Hi Hannah. Verizon issued phones are designed to lock the APN settings and it usually takes some effort to unlock them again. An important requirement in unlocking a Verizon S5 is to have root access. Once the phone is rooted, you have to install another app to allow you to edit some system values.

We’ve come across a helpful walkthrough on what you need to do from XDA-Developers forum. Try to see if the suggested steps are still working. We haven’t tested the procedure ourselves but we do know that most tutorials from this site are reliable.

If you can’t figure out what to do, or if you find the steps beyond your Android knowledge, try to ask assistance from someone to ensure that you’re doing the steps right.

Keep in mind that rooting modifies your phone software and can lead to problems if not done correctly.

Problem #4: Galaxy S5 won’t connect to home Wi-Fi

My Internet cable connects through a modem to a very good router that connects by Cat5 cable to a new Netgear router acting as an Access Point inside my residence. That works great for various notebooks and DVD Players that access the WWW by WI-FI inside the house. It worked fine on my Nokia cell phone and my wife’s cell phone. Every device uses the same settings and same password. Instantly works. 

But when my brother was here over the Christmas holiday, his Galaxy S6 would NOT login to the Access Point signal. I just changed to a Galaxy S5 and am experiencing the same problem. My Galaxy S5 phone sees the Access Point signal very strong, but like my brother’s S6 it will NOT login.  I have checked all the settings a dozen times. He and I are inputting the correct password. When we try, our phones briefly flash “incorrect password.” So obviously the fault is the two Galaxy phones. What are we doing wrong? — Larry

Solution: Hi Larry. We have no idea what happened to your local network but the most likely culprit may be the Netgear router itself or its settings. Try to factory reset the router to bring it back to its default configuration. You can either refer to your router’s manual or to this Netgear knowledgebase page. If the netgear router was provided by your internet service provider, make sure to call them first to let them know about the problem. Doing a factory reset will erase all critical information that you might need to reconfigure it including the ISP name, ISP password, wireless security key, IP addresses, etc.

Problem #5: Galaxy S5 no longer connects to Wi-Fi

I cannot connect to any reliable Wi-Fi (that works with other devices and use to work with mine very well). This is real unusual and the Verizon store cannot figure it out. They called Verizon and tech support suggested a factory reset. It seemed to work for a few hours that night, and not since then though.

When you depress the WIFI selection the button marked “OFF” is grayed out and cannot be slid into the “ON” position.

I am using up data like crazy.

I have taken a battery out.

Powered off for an hour or so.

I have not wiped it all clean nor have I had it reimaged (as the Verizon store called it), but was thinking about it.

It is just a year old.

I have tried many things on blogs and other support sights like, Smart Network Switch ON and OFF. Interesting that the SMART Network switch is ON on a Factory settings reset. and Also the reset called for Always scan to be OFF.

I try it both ways, but I suspect WIFI is not reliable from possibly a hardware reason (maybe).

Any ideas or advice? — John

Solution: Hi John. Did you make any software changes prior to noticing the problem by updating the operating system, or installing some new apps? If you did, try to see if booting in safe mode will help. While in safe mode, all third party apps will be prevented from running so if one of them is to blame, the issue will not occur. Here are the steps on how to boot in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If nothing changes even when on safe mode, there may be a hardware issue behind the trouble. Consider having the phone checked or replaced by Samsung or by your carrier.

 


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Google Nexus 5 Can’t Send / Receive MMS on Straight Talk Network

ST-Nexus-5There were quite a lot of Straight Talk subscribers complaining not being able to send or receive MMS messages. One owner of the new Google Nexus 5 sent us an email asking what the solution to the problem would be.

As of this writing, Straight Talk does not offer Nexus 5 so basically, owners of this phone who cannot send pictures through messaging app should have bought the company’s BYOP (Bring Your Own Phone) SIM card to be able to use the service. While the APN settings will automatically be set upon activation on the phone, there were a lot of cases citing the settings were incorrect especially those who were with other service providers before.

This post will be a troubleshooting guide since we really don’t know what causes the problem, we will have to tackle firsthand the correct APN settings owners should use.

Correct ST APN Settings

The APN Settings of your Nexus 5 are very important because you cannot connect to mobile data network and send / receive MMS messages if you have incorrect data. To verify and/or edit your phone’s APN settings, follow this:

  1. From the Home screen, tap the All Apps icon.
  2. Tap Settings.
  3. Under ‘Wireless & Networks,’ tap More… to reveal more options.
  4. Tap Mobile Networks.
  5. Check Data Enabled box.
  6. If you want to enable roaming, then check Data roaming option.
  7. Tap Access Point Names.
  8. Edit or add the following:

APN Name: Straight Talk

APN: tfdata

Port: 80

MMSC: https://mms-tf.net

MMS Proxy: mms3.tracfone.com

MMS Port: 80

After creating or editing the APN, reboot the phone for the settings to take effect. If you still cannot send / receive MMS after this step, follow the next.

Uninstall Google Voice

To be honest, I can’t see a connection between MMS and Google Voice but if you try to do some queries about this problem online, you would notice a lot of users would recommend this. To back this up, I talked to one of my friends who creates custom ROMs (XDA Developer). While he didn’t provide the explanation I needed, he said that Google Voice has a tendency to interfere with the phone’s data reception.

According to him, Google Voice can forward calls to voicemail and it could also block some messages including MMS. Again, I can’t see the connection but it’s a good thing you tried this before doing the next step.

Call Straight Talk, Ask For Replacement SIM

After doing the first two steps and you still can’t send / receive MMS, call Straight Talk’s hotline (1-877-430-2355) and order a new SIM card. The replacement SIM is free however, you need to wait at least 5 days for it to arrive.

Once the SIM arrives, call the hotline again and have it activated. Your plan will be transferred from the old SIM to the new one while you will have an option to change your number or retain the same.

Now, 90% percent of the time this procedure will fix the problem but the downside is that, you will need to wait 5 business days for the replacement SIM to arrive.

Reset Your Nexus 5

After  your SIM replacement arrives and the problem still persists, there’s no other choice but to do a factory reset on your phone. But before doing that, make sure you back up everything in it especially data that you don’t want to lose along the process. This could take from a few minutes to a few hours depending on the amount of data you’re backing up. Here are a couple of ways to do the master reset:

Reset from Settings Menu 

  1. From the Home screen, tap All Apps icon.
  2. Tap Settings.
  3. Scroll to ‘Personal’ and tap ‘Backup & Reset.’
  4. Tap ‘Factory data reset.’
  5. You will be asked for security pass (PIN, Password or Pattern) if you’ve setup one.
  6. Tap ‘Erase everything.’

Reset via Hardware Keys 

  1. Turn off the device.
  2. Press and hold the Volume Up and the Volume Down and Power keys at the same time for about 10 seconds.
  3. An image of an Android lying on its back will appear.
  4. Press the Volume Down key twice until “Recovery mode” appears on the screen.
  5. Press the Power key to restart in “Recovery mode.”
  6. An image of an Android with a red triangle will appear.
  7. While holding down Power, tap Volume Up.
  8. The Android System Recovery screen will appear. Release all keys.
  9. Use the Volume keys to scroll to wipe data/factory reset and press the Power key to select.
  10. Use the Volume keys to scroll down to Yes – erase all user data and press the Power key to select.
  11. Use the Volume keys to scroll down to reboot system now and press the Power key to select.
  12. The phone will restart.

We hope this post could somehow help you resolve problems related to this. We are thrilled to read your feedback and comments so feel free to leave one at the bottom of this post. Thanks.

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.