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Android Bluetooth problems

Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app, other issues

Hello Android community! Welcome to our new #GalaxyS8 and #GalaxyS8+ article. We are now receiving increasing number of S8-related issues so we hope that this post will be helpful to a lot of S8 users in the coming weeks.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8 wireless fast charger does not charge battery to 100%

Hello. I recently purchased a fast wireless charger (EPPG950) for my S8 which i purchased last month. for some unknown reason my phone would not charge up to 100 and it stops at 84 even if i did left the phone for an overnight charge. however my phone will charge fully when using the supplied cable charger with it. Just to rule out any issues with the wireless charger, i did use my S7 on the wireless charger and it did charge up to 100 with no issue. is there any software glitch that would prevent my phone from being fully charge using the wireless charger while the device is turned on? i did try to charge my phone powered down and it did charge to 100%. is there anyway way around this? — Louie

Solution: Hi Louie. How long did you wait while charging wirelessly with the phone powered on? Keep in mind that wireless charging takes longer to fully charge a battery compared to USB charging. It also can sometimes take a long time to fully charge a battery when the phone is powered on, especially if there are a lot of apps running actively and in the background. If the wireless charger doesn’t do its job by fully charging the battery to 100% regardless of how long you’ve waited, then it must be replaced. This is our first time to hear of such issue so there’s no known fix for it.

Problem 2: Galaxy S8 won’t work with Bluetooth car kit of 2012 Toyota Corolla

Hi. Got a Samsung Galaxy S8 for mother’s day and for some reason I can’t get it to connect to my 2012 Toyota Corolla. I used to have a S5 which connected perfectly. It will pick up car audio but when trying to connect the S8, it says that it phone is not compatible. Am I doing something wrong? — Natalie

Solution: Hi Natalie. We don’t it’s a phone issue. A lot of times, incompatibility issues between new phones and car kit systems are caused outdated car kit bluetooth. In other words, your S8 is just too advanced for the oldbluetooth system in your car. Contact your car maker or the car kit maker and ask them for assistance.

Problem 3: Galaxy S8 can’t read an encrypted SD card

Hello. I recently purchased a S8 from HK. I had an S7 with an encrypted memory card on board. unfortunately when i transferred my memory card to S8 it would not read the content of my memory card. Unfortunately i already restored my S7 to its factory default and wipe it out. My concern is, S7 cannot recognize the memory card that was previously encrypted by the same device. I would like to know if the is away for me recover my files stored in the memory card using my S8. I did copy the files on my memory card and had the memory card reformatted, however the filed that i copied from the memory card cannot be viewed. Thank you. — Louie

Solution: Hi Louie. The only device that can read an encrypted storage device like an SD card is the device that encrypted said SD card in the first place. Having a second device be able to read an encrypted SD card would defeat the purpose of encryption.

Problem 4: Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app

Whenever I receive a text message through the factory installed app Message+ I receive a duplicate message in the Facebook Messenger app, even if we aren’t friends on Facebook. I can’t figure out through phone or app settings how to stop Messenger from duplicating my incoming texts! Please help! — Russell

Solution: Hi Russell. You must have enabled a Facebook Messenger setting that allows both apps to receive SMS. To fix the problem, you must turn a setting off in Facebook Messenger. Here’s how:

  1. Open Facebook Messenger app.
  2. Tap the profile icon at the top right hand side.
  3. Tap SMS.
  4. Slide the slider to the left for SMS in Messenger.
  5. Tap TURN OFF SMS when prompted.
  6. Select your desired messaging app (Message+).

Problem 5: Galaxy S8 Phone app no copy-paste option, Phone app blocks both calls and messages

Hi. I just upgraded from the Galaxy S6 to S8 and w things annoy me: 1) is there a way to copy a number from a web site and paste it to my dialing screen? When I copy the content and switch back to the dialing app I hold the screen but no popup to paste appears 2) is there a way to SEPARATELY block numbers but not texts? The s6 allowed this type of customization… I would like to be able to receive texts but not calls from certain numbers. — Daniel

Solution: Hi Daniel.

  1. No, the native dialing app (named Phone) does not have a copy-and-paste feature so you can’t paste a number to it.
  2. The only way to block a contact in the Phone app is by going to app’s Settings>Block numbers. Unfortunately, this option is blocks both voice calls and messages from said number. Try to use other dialing apps from Google Play Store to see if you can find one that provides what you’re looking for.

Problem 6: Galaxy S8 plus won’t stay connected to home wifi

HI Android Guys. Recently i purchased Samsung Galaxy S8 plus in Saudi Arabia, and after bringing it to my home, i connected to WiFi., The WiFi connection is connected for 20 to 30 Seconds and automatically getting disconnected. but when i shows this same problem to the place of purchase, the WiFi connection is stable over there. Please advise. — Khan

Solution: Hi Khan. If your new S8 can connect to another wifi network fine, then the problem lies in your home wifi. Make sure to let the wifi administrator know about the problem so the problem is fixed. There may be some settings in your wifi that restricts or limits how long a device can connect to it. There is long list of possible causes of this problem so if you can’t fix it by checking the settings of your router, contact your internet service provider (if the router came from them), or the router maker.

Problem 7: Galaxy S8 shows blank Google maps when using apps

I’ve got an S8 plus. Google maps works fine but when I open an app like booking.com or similar, when you look at map view in the app it’s blank. You can use terrain view but map view shows nothing. It seems to be the same on any app which has a map in it. — Kenneth

Solution: Hi Kenneth. If the problem appears in multiple apps in your phone, the cause may lie on the Google Maps app itself. Try wiping the cache and data of the apps involved by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the apps’ cache and data won’t work, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 8: Snapchat on Galaxy S8 not working properly

Hi. I have a Samsung S8. If I take a snap and someone sends a chat through that snap all I get is black text. but if I open it, it goes to the snap in my story but does not show the person’s comment.

Also, when it comes to filters it just loads but does not trace the face soo….no filters at all. — Winnipaurah

Solution: Hi Winnipaurah. The answers to your questions are app-specific, which means that they best provided by the developer itself. If wiping the app’s cache and data  and factory reset won’t fix them, contact the developer for support.

Problem 9: Galaxy s8 gets delayed SMS

Brand new Samsung Galaxy S8 is not correctly receiving messages from iPhone. Messages can be delayed several hours, the I’ll receive multiple messages at once all but one of which were sent previously. In some cases, the same is occurring on messages I send – user will receive a group of them hours later. — Will M

Solution: Hi Will M. We don’t think it’s a phone problem but you can try factory reset your phone first so you can compare how SMS messaging works afterwards. If nothing changes, contact your carrier and let them troubleshoot and solve the problem for you. An issue like this can be caused by a network glitch (either in your own network or the other party) so the solution is beyond you.

Problem 10: Direct TV app in Galaxy S8 keeps freezing

DIRECTV app on Samsung Galaxy S8 Constantly freezes. Phone says it’s slowing down the system with errors. — Scott

Solution: Hi Scott. Clear the app’s cache and data first. If that won’t work, contact the developer of the app and ask for direct assistance.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 11: Galaxy S8 won’t stay on silent or vibrate mode

A brand new Galaxy S8 and the sound mode will not stay on silent or vibrate only. It will change itself back to sound mode within minutes of changing it again. I have already turned off all notifications in apps and it did not help. I am not allowed to have sound on at work and therefore cannot carry it into the building. Very annoying problem for a new phone I cannot carry.         — Bob

Solution: Hi Bob. If you want to disable all sounds at once, you can try the following steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate to Settings>Accessibility settings icon.
  3. Tap Hearing.
  4. Tap Mute all sounds Colors to turn the slider on or off.

Note: These instructions apply to Standard mode only. If you are in Easy mode, here are the steps on how to switch to Standard mode first:

  1. From a Home screen, navigate: Apps icon>Settings icon>Easy mode icon.
  2. Tap Standard mode then tap APPLY (located in the upper-right).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 is unresponsive, won’t turn off, stuck in decrypting process screen, other issues

Hello Android fans! Welcome to another #GalaxyS7 troubleshooting guide. This post brings you more S7 issues and solutions. If you don’t find any useful troubelshooting tip here, be sure to also visit our main Galaxy S7 troubleshooting page.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 showing blue LED light but phone is not responding

It’s been doing this for about a month now. It’s under a year old. The first time is when it was on low battery, i had put it on charge. then it was on 100%, i switched it on, went on Whatsapp and when i went out it froze and then switched off.

 i tried troubleshooting. Didn’t want to work. i then left it till the next day and tried again, it didn’t work. i then put it on charge. it was charging and switched on and off about 3 times and finally working after.

It’s been about two weeks when this morning i was on my phone and it switched off again. And now there is a blue light but it’s constantly on and doesn’t go off and that didn’t happen the last time. Now, i tried troubleshooting but no luck, anything actually no luck. In the past, it was slow but it would occur a few times but it would freeze. what should i do? please help. — Charlette

Solution:  Hi Charlette. If your phone does not turn back on normally anymore (it must still be on because it’s showing a blue LED) and the screen is either unresponsive or stays black, there’s only one thing that we can suggest — boot it to alternate modes. Doing so will help you tell if the problem can be fixed on your end or not.

Below are the steps that you must try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains unresponsive and you won’t be able to do these different hardware button combinations, you have a hardware issue at hand. It can be bad screen assembly, or something else. Have the phone checked by Samsung or an independent service center.

Problem 2: Galaxy S7 stopped working properly with Garmin device after an update

My phone is a Galaxy S7 with AT&T. The problem that I’m having is that after the last two updates from AT&T (which have been within the last week or two), I only get an initial notice on my Garmin Vivosmart HR for a text message, but still receive notices of phone calls, voicemails, and missed phone calls. After the first message is received, the Garmin does not vibrate to notify me of a text message, but the phone does sound and vibrate as those notification choices were made in phone settings.

I have gone into my Garmin settings and chose to be notified and it is connected to the phone. I have also added message app on the Garmin, which hasn’t changed anything and have not had it before. I’ve gone looking for updates to my Garmin and have not found any, nor has it had any in quite some time.

I have turned the phone off, charged it fully and then turned it back on. have tried to doing a reboot, have turned my Garmin off and then back on, have disconnected them from each other and then reconnected and re synced them. i have removed the Garmin off the phone and then reconnected it as well. I don’t believe I missed anything in my description of the problem or attempts to fix it either. Your help would be greatly appreciated. Sincerely. — Brent

Solution: Hi Brent. Installing an Android update is basically changing core system files. Sometimes, bugs can develop because a developer fails to anticipate them. Knowing the true cause of an issue like this is impossible so you must try to narrow down the possibilities yourself.

We noticed you did not mention doing the usual software troubleshooting steps we recommend for post-update issues in a Galaxy phone. Below are the things that you should try:

Wipe the cache partition

Updates can sometimes corrupt the system cache leading to all sorts of problems. It’s good if you clear the cache partition immediately after an update so your phone will be forced to build a new cache. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Ensure that ALL apps are updated and compatible with the new Android OS

If the problem stays after wiping the cache partition, your next move would be to install updates for all your apps. Any one of them can be the cause of your problem. If you’ve already updated the apps before contacting us, try to boot the phone to safe mode to see if any of them is causing this. Here’s how it’s done:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Do a factory reset

Wiping your phone clean with factory reset should be the last step that you must perform on your phone. It reverts all software settings back to their known, working state so if the problem remains after that, there’s either a compatibility issue with your Garmin device, or that device needs troubleshooting itself.

Below are the steps on how to factory reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Troubleshoot your Garmin device

If you think the issue lies on the Garmin device, contact its maker and ask for assistance.

Problem 3: Galaxy S7 active speaker not working all the time for videos or alarm

My Galaxy S7 active has recently over the past few weeks had some issues using the speaker for videos and alarm. Sometimes there is sound and sometimes there isn’t. So far I have not had the problem with games or spotty which I find odd and I’m not sure how to fix this. Any suggestions? — Angel

Solution: Hi Angel. Try wiping the cache partition first. This should take care of a possible system cache trouble.

If that won’t work, a good next step would be to delete the cache and data of the apps you’re having problems with. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should wiping apps’ cache and data won’t help either, do a factory reset.

Problem 4: Galaxy S7 is unresponsive, won’t turn off, stuck in decrypting process screen

My Galaxy S7 is stuck on the decrypting part of the reboot process (an unlocked padlock appears with 2 spinning half circles around it). I had just downloaded a bloatware disabler and must have disabled a needed application. Prior to rebooting, the phone was unresponsive to any actions beyond the power button. I am open to doing a factory reset, but am unable to do so without getting the phone out of this process. Is there any way of forcing a power-off without waiting for the battery to drain? — Paul

Solution: Hi Paul. You can try a soft reset. Here’s how:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

If you’ll be unable to soft reset the device, you’ll have to wait until the phone turns off on its own, or until the battery runs out.

Problem 5: Galaxy S7 won’t allow access to Apple email

I have my email through Apple, but I am a S7 edge user. The app for my email has worked in the past but I changed my Mac password and now I can’t access my email on my phone but can on my computer via the internet and the resources on the laptop. Could you please tell me how to fix this. And how would i know if the issue is because of the 2-step authentication or if I even have it selected? — Utley2

Solution: Hi Utley2. We are not familiar with how your Apple email works. If you need assistance with it, you should contact Apple. They should be able to tell you if the cause of the issue is 2-step authentication or similar security process. With popular emails such as Gmail and Microsoft email (Hotmail, Outlook, etc.), 2-step verification process usually needs to be disabled first before you can configure an account in another email client. We don’t know if this true for Apple email or not.

If there’s no 2-step authentication in your account, try clearing the data on your email app and try reconfigure your email on it.

Problem 6: Galaxy S7 keeps showing “searching for service”  error and can’t send SMS

I recently switched from an iPhone 5 to a Samsung S7, but kept the same provider, Tracfone. As soon as I switched, I started having problems with texting, where there would be large chunks of time, sometimes over a day, when my phone would not send texts. Sometimes it says “searching for service” on the top left. The data and wifi and everything else works fine. It does not seem dependent on how many signal bars or time of day. I have been on the phone with Tracfone customer service every day and they have been little help, it seems random when it starts working again. The only time it started working immediately again was when they deactivated and reactivated the phone. But already, the next morning it says “searching for service” again for about 3 hours, though it just randomly started working again. I am starting to hope it is not an issue with the provider, because I am wasting hours every day on the phone with them. Any thoughts? — Gabriela

Solution: Hi Gabriela. Like you, there’s no way for us to know for certain where the problem lies. Based on your problem description though, it seems likely that it’s with your carrier. Your troubleshooting for this issue is limited to what you can do on your device, which is actually minimal. The most that you can do is factory reset. Other than that, the rest of the support should come from your carrier.

If you are using a SIM card, try inserting the SIM card in another phone and observe it for a some time. If the problem continues, talk to Tracfone so they can either do more advanced troubleshooting, or replace the phone (if again, the phone is to blame).

Problem 7: Galaxy S7 edge won’t turn on after it was accidentally dropped

Hi. I would like to ask for an advise. My phone Samsung S7 Edge just shutdown automatically while I’m watching Youtube video today. It is not overused, in fact I use it seldom but last night I drop it for 2 times from the bed to floor (approx. 20 inches drop) while playing an online game because of sleepiness. I’ve ask an advise to a technician awhile ago and he said that it’s possible that the motherboard died, because it cannot be detected in the computer using any USB port. It won’t turn on even if I already perform the hard reset (hold volume and power button), computer cannot detect the phone and it won’t charge at all. If the motherboard is the issue, how can I resolve it? Does the technician can troubleshoot it or it’s 50/50 chance? I think it was upgraded to Nougat but I’m not certain. Thank you. Regards. — Angeli

Solution: Hi Angeli. In most cases, repair has always a 50-50 chance. The more extensive the damage to the hardware is, the lower the chances of a successful repair.

Motherboard repair does not always guarantee a fix because there may be undetected problems during the check up. A technician can only fix a detected issue. If other components were damaged after you accidentally dropped the phone but your phone did not show any symptoms during diagnostics, a technician may not detect a problematic component. That’s why problems may still happen even after the phone has been “fully repaired.” Some motherboard problems are simply way too complicated that some technicians may be unable to fix them at all. We highly recommend that you get a new phone rather than go through motherboard repair. It’s not only a tricky business but the cost can be prohibitive as well. And there’s no guarantee that you’ll get a fully working phone afterwards!

As far as fixing a motherboard problem yourself is concerned, we don’t really think it’s a good idea. Electronics repair of this magnitude requires expertise and tools. Unless you are familiar with Samsung devices and has the right tools (not to mention the right components), we strongly discourage do-it-yourself repair.

Motherboard repair or replacement can cost you a few hundred dollars so we want you to think hard if you want to go through it, or simply get a new phone.

Problem 8: Galaxy S7 shuts down when Mobile Legends app is used

Hi. First of all, i want to thank your guys for the free posting about the android tips and problem.

So, my phone just updated after i done factory reset. My problem is, the phone just keeps restarting after i played games, Mobile Legends. Do i have any chances to fix this issue so that i can continue to play the game?

I managed to install Mobile Legends game for the first time and carry on playing for a week before the restarting issue began bugging me. Later, i done factory reset and update my android since my android version is outdated but the problem isn’t resolving. If i don’t start the app (Mobile Legends), my phone work just fine. The good news is the phone can function normally after i do soft reset but sadly , if i start the Mobile Legend app and start playing for 5 mins, the problem then start again ( the phone screen will shut down and the phone will restart). With your specialty , i need your help and advice on how to correct/fix this problem. Thank you. — M. Fatehi

Solution: Hi M. Fatehi. It looks like you have a compatibility problem here. Please contact the developer of the app and let them know about the problem so they can release a patch, or make it compatible with a phone running on a certain operating system like yours.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Troubleshooting guide for Bluetooth issues in Android devices [Part 1]

10-Christmas-Gifts-For-Your-Car-App-Your-Car

Ever since Lollipop was released last year, the number of Bluetooth-related problems have increased. It’s no wonder that we are receiving more and more emails everyday about this topic. This post is our answer to the questions of our readers about their Bluetooth troubles and it covers all sorts of problems.

If you don’t find your issue mentioned here, don’t worry as we are planning to publish more posts in the coming weeks.

Don’t forget to use the link provided at the bottom of the page should you want to contact us.


 

 

Problem #1: Android device won’t connect to Ford Bluetooth system after updating to Lollipop

Since updating to Lollipop. My Bluetooth will not connect to the Bluetooth in my Ford car. Any help? — Liz

Solution: Hi Liz. There must be a compatibility issue between your phone and your car. For more information, please visit this article: Solutions for issues between your car Bluetooth system and Android device.

Problem #2: Bluetooth and Wi-Fi stop working after updating a Galaxy S4 to Lollipop

Sir, I am using a Galaxy S4 (i9500) from the last 6 months. I have updated to Lollipop . Now Bluetooth and Wi-Fi are not working. Both icons are not fully brighten while i am touching on them.

I have used the factory reset option along with the Wi-Fi service mode but again happened the same problem.

could you please rectify the problem and let me know. kindly find the attachment. Regards. — Nitin

Solution: Hi Nitin. Performing a factory reset can become ineffective if you install back the same set of apps afterwards. We think that one of your installed apps is the culprit here. Normally, once you restore all the phone’s functions to default via factory reset, everything goes back to normal.

Please perform a new round of factory reset but make sure to observe how the phone works, especially the Bluetooth and Wi-Fi functions, without installing any third party apps first. If both works, start installing your apps but make sure you observe the phone before installing another one. Do this until you have isolated the offending app.

If this process won’t work, please consider getting a phone replacement. There had been some extremely rare instances that a phone gets bricked after installing an official Android update.

Problem #3: Mazda 6 Bluetooth Phone Book cannot recognize a phone number from an S3’s address book

Just got a Samsung S3. And had to use Bluetooth Phonebook to download my phone book into the car which it now has. I can use phone without any problems however in the car (a new Mazda 6) I cannot phone anyone as all I get is the number I am calling is not recognized. I can receive calls no problems. — John

Solution: Hi John. You have to contact your car manufacturer or the car kit’s maker for Bluetooth updates. The reason for your problem is that the car kit may be missing a compatible profile or standard so it can match the numbers stored in your phone’s address book properly.

If you’re lucky your car kit can still be updated. Just give it a try. Otherwise, you may have to replace the existing car kit you have with a new one.

Problem #4: Android phone notifications are routed to car speakers via Bluetooth

The issue I have is when the phone is connected to Bluetooth (such as my car stereo) it makes a loud notification when I get a text message. I do not remember turning anything on and it never did this before it updated a few months back. I am on the 5.0.1.

I have tried turning off all sound on the phone such as notifications, ringtone, media, and system. I should note that the notification does not come out of the phones speaker, but the Bluetooth speaker (the car speakers). I have had the same car stereo well before this started happening so I do not think it is that.

I have tried searching the web for any answers but it came up dry.

Thank you for your time, if you need to hear the sound email me for my phone #. — Thomas

Solution: Hi Thomas. Please to re-pair both Bluetooth devices and see what happens. Make sure to delete previous pairings first to establish fresh connection.

You can also try checking under your car’s Bluetooth settings to see if both Call audio and Media audio are checked. Normally, both should be checked but try switching settings around and see what happens.

Problem #5: Voice navigation from Google Maps and Waze turn off  if Bluetooth is enabled

Once the phone is linked via Bluetooth to my car the voice directions on Google Maps and Waze do not work. The voice comes back if I shut off Bluetooth. I would like to hear the voice directions. Is there a setting I am missing? — Bob

Solution: Hi Bob. There must be some settings you must change to in both devices to get what you want.

First make sure that these things are in place:

  • Voice guidance is not muted in the Google Maps app
  • Volume on the mobile device and your car’s volume control are up.

If both these things are confirmed, try to restart your car’s Bluetooth system and your phone.

If the problem remains, go under your phone’s Bluetooth settings, tap on the car’s Bluetooth setting on the menu, then make sure to disable “Media” option.

Bluetooth settings may vary from phone to phone so simply try to find a similar option if you cannot the same exact one as provided here.

Problem #6: Bluetooth and Wi-Fi keeps on disconnecting in Galaxy Note 3

My phone is a Samsung Note3 n900, and my Wi-Fi is not turning on, neither the Bluetooth. I did hard reset and soft reset but it’s still not working. Please I need your help. — Cristela

Solution: Hi Cristela. Please refer to our suggestion for Nitin above.

Problem #7: Android phone unable to move some contacts to car via Bluetooth

Hi I have just got a new car, Mazda CX-5.  The car will only import certain contacts from the phone via Bluetooth. I have tried rebooting the phone and turning car on/off etc but it will only import 204 contacts out of 340. The phone has worked flawlessly with other modern Bluetooth systems on other cars – I travel frequently for business and use hire cars wherever I go.  Help. — Charles

Solution: Hi Charles. We can’t find a reason why your phone will only import selected contacts thru Bluetooth other than the possibility that the missing contacts may have already been stored in the destination medium before the transfer. In other words, the phone may have detected some duplicate contacts in your car thereby only moving new contacts to it.

Problem #8: Calls are routed to car’s speaker when Bluetooth is enabled

When I use my Bluetooth for a call whether sending or receiving, it works fine until I use it again and it goes to speaker. Never had this issue until a few weeks ago when I used a Bluetooth in a vehicle that allowed me to not use my headset but, thru the system set. Now I have to push my Bluetooth on the phone that I am back to using my headset. It is a BT1000..help please! — Merriell

Solution: Hi Merriell. Please refresh the connection by deleting the old pairing first, then creating a new one.

If that won’t work, go under Bluetooth settings in your phone and make to uncheck Audio call  or similar option.

Problem #9:  Galaxy Note 3 switches to speakerphone when connected to Bluetooth during a call

Whenever I’m on a phone call, it will randomly switch the call to speakerphone but the speakerphone button is not lit up and I’m not touching the phone at all. It also does it when I’m using Bluetooth in the car and the phone is sitting near me. I have to then turn speaker on (it stays on) then back off to return it to handset or Bluetooth. Drive mode is not on and there are no motion or voice controls on either. It’s impossible to use the phone without broadcasting my conversation to others. How do I fix this!? Thanks for your help.

Edit to add: soft reset did not help and it’s been going on for about a month and is getting more frequent. — Krista

Solution: Hi Krista. The issue may be phone-related so please do the standard solutions below:

Delete the phone’s cache partition

This forces the phone to generate a new cache so if certain apps with outdated cache is the problem, it will be taken cared of easily. If you haven’t tried this before, simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  • When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  • When the Android System Recovery screen appears, release the Volume Up and Home
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Now, if deleting the cache won’t make any difference, you can restore the phone to its factory defaults.

Problem #10: Bluetooth keeps on showing “Unfortunately, Bluetooth share has stopped” error

When i connect my Bluetooth with a speaker or device and play music, it says, “Unfortunately, Bluetooth share has stopped” and then disconnects with the device. It then continues to reconnect and disconnect. Help please! — Cristian

Solution: Hi Christian. Please delete the phone’s cache partition. Steps are provided directly above.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 LED light won’t go off for SMS notification, won’t read any SD card, other issues

Hello #GalaxyS6 owners! Welcome to another article that addresses some S6 issues we’ve received from you for the past few days. If you can’t find anything useful in this article, be sure to also visit the rest of S6 articles we’ve published in the past.

For now, these are the specific topics we’re covering for you:

  1. Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection
  2. Galaxy S6 LED light won’t go off for SMS notification
  3. Galaxy S6 can’t make or receive calls
  4. Galaxy S6 won’t read any SD card
  5. Galaxy S6 keeps shutting down by itself after installing Android Nougat
  6. Galaxy S6 won’t update firmware above Android Lollipop
  7. Galaxy S6 edge stuck in Samsung logo screen
  8. Galaxy S6 edge shuts off when battery level is low
  9. Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection

Hi. I have a Sprint SM-G920P. My wife bought it online but when we got it it’s asking for an original Gmail account. We tried contacting the dealer without success. So i tried side sync, Odin, ADB, Kies and i came across your method. When i plug in the OTG cable nothing happens. I’ve seen that a screen is suppose to pop up but nothing. Any ideas as to what i can do?….i am out of options. — Jayalvarez7905

Solution: Hi Jayalvarez7905. The OTG cable workaround was discovered by a YouTube user over a year ago so there’s a chance that Samsung may have already patched it. We are not aware of any other way to bypass Factory Reset Protection at this time so you’re out of luck.

Problem #2: Galaxy S6 LED light won’t go off for SMS notification

I have two problems with my phone after a recent update. One is that my LED light for text notifications does not go off unless on complete silence or with sound when it used to work when on vibrate. I followed advice from someone through Verizon to go back to factory settings and still does not work.

Second is with my text board. Before I did an update, if I accidentally put a b or v between two words, the phone would automatically fix that and put a space in. No longer. It’s almost like everything my phone would do prior has stopped. — Kevin

Solution: Hi Kevin. Android updates change system files so sometimes things can behave differently after they’ve been installed. If factory reset did not fix your 2 problems, then the problem may be caused by an app, or by poor firmware coding.

The first one may be fixed by uninstalling the problematic app or by making sure that all your apps are compatible with the running Android version. There’s no way to know if our hunch is correct though so you must treat this a trial-and-error situation. If the problems go away after uninstalling an app, then you must have removed the cause.

Sometimes, installing app updates can also fix post-update problems so make sure to do that as well. If you have a lot of apps from unreliable sources, make sure that they are all compatible with your operating system. Otherwise, simple uninstall apps for good and check if the problems will not occur.

If nothing changes even after a factory reset with no apps installed, that means that the odd behaviors you’re reporting here are caused by the firmware update, which may in turn, be due to inefficient coding.

For your LED notification concern, the issue may be settings-related. If the phone is running Android Marshmallow or Nougat, make sure to check Settings>Notifications>Scroll down to the bottom and tap LED Indicator>Turn on LED Indicator.

Problem #3: Galaxy S6 can’t make or receive calls

A couple of days ago my phone wouldn’t let me use the Internet I had paid for, for the month. I was OK at home on WiFi but when I left the house…nothing. That eventually fixed itself. I don’t know how. I put it down to kids tampering with mobile data button. Now it won’t let me make or receive calls. I checked everything you mentioned on your page. I then just tried turning it off and on and tried to make a call. it wrang the number but no one picked up. I then noticed a pop up message came up on screen for a split second that read “calls deactivated ring +.” now it only stayed briefly and didn’t always pop up when I tried to ring just the first 3-4 times after turning phone off and on again. I tried tapping get the message to see if it brought to a number to ring but it just disappeared. Really confused. I didn’t buy it in a shop but off a friend who got it as a present off his ‘EX’ but he said it wasn’t a bill phone so I don’t think it’s locked as I have been using it over 2 months. —        Mark

Solution: Hi Mark. The best team that can help you with this problem should be your carrier. To be honest, we have no idea what’s going on with your device as you haven’t provided any helpful information at all. A lot of times, voice calling problems are network-related so your carrier should be able to identify where the problem is coming from and how to fix it.

If you haven’t tried it though, you can also troubleshoot the device before calling your network to see if it will change anything. The only troubleshooting step that you can do, if you haven’t done it yet, is factory reset. This will ensure that your phone’s software is reverted its defaults. Here’s how to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 won’t read any SD card

I want to purchase my employer provided S6 as we have updated phones at work. It was a Verizon phone, and I have put my AT&T SIM in it and manually set it up to the AT&T network. That part is working fine. However, I am finding that I am not able to add memory because of this SD card unsupported issue. I have a pile of SD cards and have tried many of them — 32GB, GB16, 8GB. They all say unsupported, and when trying to format you get the same error as I have seen many people post including this one on you own thread. exactly, word for word.

When I plug it into the phone it says “unsupported SD card” and wants to format it. I say okay but then it gives a command 7 volume partition disk 179,64 public failed with 400 10 command failed. This has to be a hardware or software issue with this phone as too many people are stating the same thing. It is not a failed SD card,  as I said I have tried a pile of cards. There actually was one card that came up with at least something, but I could not copy to it or format it either.

I suppose it could be a failed card slot due to some inherent flaw in this model. So I may rethink buying this from my company.  — Lee

Solution: Hi Lee. This problem can either be an intentional restriction put in place by your company’s IT, or an isolated case with that particular device. To see if it’s the former, consider asking your company’s IT guys or try checking another company phone to see if it’s restricted as well.

If there’s no software restriction on this phone at all, then you should treat the problem as an isolated hardware issue, which means the only to fix it is by sending it in to Samsung.

Problem#5: Galaxy S6 keeps shutting down by itself after installing Android Nougat

Soon after my Galaxy S6 upgraded to Nougat (currently running 7.0), it frequently shuts down for no apparent reason. Several times a day — sometimes multiple times an hour. I’ve taken many steps to address it so far.

I have cleared the cache partition, recalibrated the battery, booted in safe mode, disabled all non-essential apps, and even done a full device reset…it still shuts down. And it’s a “hard” shut down; it’s on one moment and off the next, with no transition screen or buzz like you get when the battery runs out. It shuts down both when unplugged (frequently) and when plugged in (rarely), but to this point it has never shut down while plugged in overnight, when the only active app is a noise app. I’d love to hear any ideas I haven’t already tried! — Andrew

Solution: Hi Andrew.  You’ve already done all possible software solutions for this issue so the problem must be hardware in nature. Make sure to contact Samsung so it can be checked or replaced.

Problem #6: Galaxy S6 won’t update firmware above Android Lollipop

I think my Samsung S6 is stuck in Lollipop update. However there is no option to update it in the About Phone tab which is what I want to do. I have had a look online and know that my software is Samsung Exynos 7420 which apparently means I have a genuine Samsung but I don’t have a root. Not sure what this affects but saw it pop up a few times in forums. I’m with Spark in NZ and have a working SIM too. Please help! Thank you so much in advance! — Toby

Solution: Hi Toby. There are a couple of things that you can try to update the phone’s software. Below are your options:

  • try updating using Samsung Smart Switch app
  • manually flashing a stock firmware

Before you attempt to install any update, make sure that there’s at least 1GB of available space in the phone’s internal storage device (not the SD card). There shouldn’t be any app that should prevent installation of the latest system update. If you’re running a custom ROM on this device, make sure that you revert it to stock first.

If you’re planning to update the software via Smart Switch, make sure that you have a standby computer for the task. If this is the first that you will do an update like this, try to follow this link for instructions on how to install Samsung Smart Switch. Once you’ve installed Smart Switch on your computer, you may also have to install Samsung Smart Switch Mobile on your S6. After that, it’s just a matter of connecting your S6 to your computer (you must run the app first in your PC) and letting it detect if there’s any pending update for it. If the app will not prompt you that there’s an update available for your phone, that means that this method will not work.

Should updating via Smart Switch fail, your other option is to flash an updated firmware manually, also known as flashing. This procedure is a bit complicated so make sure that you do some research on how to do it first. Providing a guide for this process is beyond the scope of this article so be creative on this one. Google can always help in finding a good guide for you.

Problem #7: Galaxy S6 edge stuck in Samsung logo screen

Hi. My name is Marcus and i have a Galaxy S6 edge. I don’t know why i didn’t get insurance when i bought the phone but i didn’t. One day i had lots of apps open and was on Snapchat for too long and my phone overheated and turned off by itself. then it cooled off and i was able to turn it back on and about a day later i was able to cut it back on. But then it cut off for good and no matter how long i waited, it wouldn’t turn back on. I assumed i had a battery problem and bought a toolkit and a new lithium ion battery and now my phone cuts on but as soon as it gets to the first black screen with the white Samsung Galaxy letters, it turns back off. Do you have any idea of what the problem maybe?? — Marcus

Solution: Hi Marcus. If replacing the battery yourself did not fix the problem and the phone continues to fail to boot to normal mode, the only troubleshooting that you can do is to try and see if you can boot it to other modes. If that won’t work either, then you should really let a professional physically check the device for you. A problem like this can go beyond the battery so unless you are trained to check for other factors that can prevent the phone to boot properly, it’s time that you let a someone who knows do it for you.

For reference, here are the steps on how to boot your S6 to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #8: Galaxy S6 edge shuts off when battery level is low

Hi there. I am using a Samsung Galaxy S6 EDGE and it suddenly switched off automatically when i tried to take a picture with flash on and when i try to switch it on back. Once the logo appears, it switches off again automatically but when i connect with charger it works normally. If i unplug the charger, it switches off again and even the battery is 100% it shows 55%, 65%, and 75%. When i try to turn it back with charger connected and last week i updated to Android 7.0 OTA and this all happens after 2 or 3 days from updated. i tried all the solutions can be found on websites and forums but nothing works. Kindly please help me. Thanks. — Anonymous

Solution: Hi Anonymous. If you haven’t tried to recalibrate the battery yet, that should be the first thing that you should do now. This will help ensure that the operating system is retrained how to detect battery levels correctly. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the phone continues to shut down  on its own, you can also try a factory reset to deal with any possible software issue. If that won’t solve the problem either, send it in for repair.

Problem #9: Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

There was an Samsung update approximately a week ago and since then I cannot maintain a Bluetooth connection in my vehicle (2013 Toyota Avalon). I had no problems prior to this and once it disconnects, it is very sporadic about reconnecting (with much difficulty) and then stays connected only about a minute. My phone is a Samsung Galaxy s6. I don’t believe it is an issue with the car because I seem to be able to pair and connect my husband’s Galaxy Note. I would appreciate some help. Thanks. —  Diane

Solution: Hi Diane. If you haven’t wiped the cache partition and performed a factory reset yet, we suggest that you do them to fix any possible bug in your phone. If that won’t work, unpair your both devices from each other and try to pair them again. You also want to delete the old pairings if there are several of them before reconnecting them again.

Finally, contact the Bluetooth car kit maker and see if there’s a way for you to install a software update on the device. A lot of times, newer devices like smartphones will encounter problems after an update because older Bluetooth car kits suddenly becomes incompatible. In some cases, updating the car kit can fix issues like the one you have. In other cases, the situation will remain as it is because the car kit simply can no longer work with newer Bluetooth systems. In either case, you have to talk to your car maker or the car kit manufacturer to see if there’s a solution to the problem. We know it can look like the problem is being caused by the phone but trust us, newer Bluetooth devices have simply moved on while Bluetooth car kits remain, well, old.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Sprint Galaxy S6 messaging app can’t send and receive group message, other issues

Hello guys! Welcome to our new #GalaxyS6 article. As usual, we’re bringing you more S6 issues and their respective solutions. We are continually receiving huge numbers of appeals for help from other readers so we will continue to publish as many articles about this device as long as possible.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge can’t open a link in Facebook app

Hi. I have a Samsung S6 Edge smart phone. recently when I want to open, say a link on Facebook it will not load/open, but did not have this problem before. I have looked at some of the items that may help, but when I follow the instructions I get stuck as the next part is not on the phone. But when I go on Google most times I do not have a problem opening a site. I followed how to clear the cache, and history but could not clear this because the next step of instructions I could not do.

Also when sending a message on Facebook as Messenger the icons of smiley faces or GIFF is not there, again this has just happened. Hope you can help. Thanks. — Anna

Solution: Hi Anna. There may be a bug in your Facebook app causing these problems so you want to make sure that you clear the app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application. You want to tap Clear Cache button first and see how Facebook works when you open a link. If the problem continues, that’s the time that you tap on Clear Data.

Keep in mind that installing the most recent app updates can sometimes fix bugs and reported troubles. Make sure to update Facebook app all the time.

Problem 2: Galaxy S6 wifi not working, can’t connect

Since yesterday I am unable to connect to wifi. It is always on and in proximity of a known wifi network. When i open Settings > wifi, the screen freezes for a couple of seconds, then a screen appears: “settings has stopped.” If i hold the wifi button from the drag-down menu to enter wifi settings, it just shows a white screen until i push the home button. I have rebooted, rebooted in safe mode (still no solution), wiped cache partition but the problem remains. Thanks for your time and support. — Hannes

Solution: Hi Hannes. If cache partition wipe did not fix the problem, it may be because it doesn’t lie in the system cache. Try to check if refreshing wifi firmware version will help. Here’s how to do that:

  1. Open dialer app (Phone app).
  2. Dial “*#2663#” (without the quotes).
  3. Tap on the box that says Refresh WiFi Version.
  4. Wait for the system to finish updating the firmware.

If a wifi firmware refresh won’t work, do a factory reset:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 screen stays on during calls when Whatsapp is installed

My phone screen stays on during phone conversation (while phone is flat laid on the desk in speaker or non speaker mode) and when talking over Bluetooth in the car even after pressing power off button. It seems to come right back on. This only started happening after Nougat update. Also, happens on both my S6 Edge and my wife’s S6 phone consistently. Just want to be clear the phone screen turns off when I pull it next to my ear, so that’s not a problem.

I have painstakingly trouble shooted this issue with several factory reset and resetting the cache and installing app one at a time. The problem turns out to be the WhatsApp app. when this is installed this problems immediately starts and there seems to be no way out of it other than factory reset again. As long as this app is not installed the problem does not seem to be an issue. I also noticed another issue related to this is that when Google Calendar recurring event notification lights up the entire screen and the screen will not turn off as well. So there are three issues caused by this WhatsApp, keeping the screen on and a very annoying issue.

For now I do not have that app installed and everything seems to be working fine. However I almost cannot live without this app. Is anyone facing this issue at all? How is it possible that both mine and my wife’s phone having the same issue. — Spatemp

Solution: Hi Spatemp. Good job in identifying the root cause. Finding a solution though may not be that easy. We can’t confirm if there’s a certain firmware version that’s not compatible with Whatsapp (although 2 cases should be convincing enough for us) out there but for now, we suggest that you treat the problem as app-specific. This means that if you want to fix the problem for good, you must work with the developers of the app itself. You must contact the developer and provide all relevant information like the changes you introduced to your phone prior to noticing the problem. For example, it may be helpful for them if you mention that the problem started after installing Android Nougat you received from your carrier (we assume this is an OTA update). Try to provide as much information to them as you can to minimize back-and-forths of questions and answers. If a lot of Whatsapp users are reporting the problem at this time, the developer may be prodded to work double time to fix it.

Problem 4: Galaxy S6 edge drains battery fast, won’t turn on

Hi. I own a Samsung Galaxy S6 edge. Earlier in the evening all of a sudden my battery started to drain really fast. I’m a Uber driver so after I dropped off my last passenger I noticed I had 0 battery life left. I went home to charge my phone, but my phone would not charge. So I Googled the possible problem. I tried all the trouble shooting fixes, none of them worked. I tried a hard reset I couldn’t even do that. I tried holding down the volume down button with the power key, I tried all three the volume up, volume down, home key, power button. Finally the phone completely shut off. It won’t charge at all. I tried plugging into my computer it still would not charge. No lights come on at all. I have the original charger and cords. I didn’t spill any liquid on it. A couple a days ago there was an update. I read on the internet where many are complaining about the update and having all kinds of problems with their phones. I guess the only thing I can do now is take in in and have it looked at. Thanks for your help in advance. — Julie

Solution: Hi Julie. Sadly, there’s really nothing much that you can do about this issue, especially if the phone remains unresponsive when doing different hardware button combinations. If using another charger won’t charge the phone at all, you can assume that the problem is beyond your ability to fix. This is most likely a hardware problem so yes, you want to send it in so it can be checked.

As far as updates go, there will always be reported problems about them. We can tell you though that there are tens of millions of Android users that don’t have any power-related problems after an update that results a serious issue such as yours. Most of post-update problems are caused by bugs that are addressed by doing some software troubleshooting. Yours may be different or even isolated but then again, we can’t say for sure what its exact cause might be.

We recommend that you let Samsung check the device so you can be assured that a trained technician checks the hardware. If that’s not possible, just bring the device to an independent service center.

Problem 5: Galaxy S6 keyboard not working fine after an update

My phone did an update and now my keyboard is ridiculously slow. It takes too long to type out words, it’s like I suddenly type too fast for it when before it worked just fine. If I’m punching in letters sometimes it’s as if I didn’t even press it, like the screen didn’t feel my fingers. I didn’t want this update, but for whatever reason Android thinks it’s smart to throw pop ups at you, so I accidentally pressed whatever button allows it to update. I cleared the cache and data on messaging app. I don’t have long threads of messages or any conversations, yet it still does this. — Brittany

Solution: Hi Brittany. If clearing cache and data of your messaging app did not work, do the same thing for the keyboard app. Any messaging app you designate as the default will utilize the default keyboard app when typing so make sure that you also clear its cache and data. Make sure that you select the right keyboard you’re using. The default keyboard is usually the Samsung keyboard app but there’s also a built-in Google app in there.

If wiping the keyboard app’s cache and data won’t work either, do a factory reset.

Problem 6: Galaxy S6 clipboard keeps popping up when scrolling through Facebook

Every time I am scrolling through a post on Facebook, as soon as I lift my finger, whether it’s quick or slow, the copy, paste, cut pop up appears. In one post, this pop up appears more than 10-15 times. I have tried moving quicker with my scrolling, but that doesn’t work. I’m going insane! Please help. — Sherry

Solution: Hi Sherry. Is the problem only happening on Facebook app or in any other app? If it does on other apps, do a factory reset and see what happens from there. If this is caused by a software bug, a factory reset should fix. However, if the problem remains, there may be a digitizer malfunction. The screen assembly is composed of three major components — the digitizer, LCD, and flex cable. The digitizer is a thin layer over the LCD that converts your touches into digital signals. The LCD is the monitor that displays everything that you see, while the flex cable is the wire that transmits signals from the digitizer to the motherboard. If your problem occurs when using any app, the digitizer may have stopped working properly. To fix the problem, you need to have the phone repaired or replaced.

On the other hand, if the problem only happens when you’re on Facebook, it may be caused by a simple bug. Wipe the app’s cache and data (refer to the steps above) and do a factory reset if that won’t work.

Problem 7: Galaxy S6 has blue LED but screen remains black

My S6 edge display suddenly turned black with a flickering blue light alone on top. Tried all reset shortcuts like Power+ volume down or home+power+volume (both)..no luck.. Is this a hardware issue? I am guessing my phone display is blacked out but the board is OK. . Please suggest..any other work around to fix this issue? — Ms.laksh

Solution: Hi Ms.laksh. To fix an issue like this, a technician must physically check the hardware to determine whether the board is still okay, or if there’s a problem with the screen. The most likely reason for it though may be screen malfunction. Send the phone to Samsung or any electronics service center in your area for a fix.

Problem 8: Galaxy S6 edge won’t play music on in-vehicle Bluetooth speaker

I’m not sure you can help but my Edge has always connected easily to my sync Bluetooth on my Ford Fusion. Well it still connects and says its playing but no music plays through speakers. I don’t know if this is an issue with my car or my phone. Please help. Thanks. — Angie

Solution: Hi Angie. A lot of Bluetooth problems are caused by incompatibility after installing an update in a phone. If you recently updated Android, your phone’s Bluetooth system must have become “more advanced” than your in-vehicle Bluetooth. Sometimes, deleting the old pairing in both devices work although many cases remain unresolved simply because of incompatibility.

If you have a new in-vehicle Bluetooth system, updating it may fix the problem. Contact your car manufacturer or the maker of the Bluetooth device in your car and see if they can update it. If they say it’s already running the most recent update, we’re afraid your phone has just become incompatible with it. Sadly, there’s nothing much that you can do about it. Smartphones receives more updates than in-vehicle Bluetooth devices and sometimes, incompatibility arises after installing an update. You can either leave it at that, or you can find another way to replace your vehicle’s Bluetooth system.

Problem 9: Galaxy S6 sound notifications stopped working installing Android update

Hi. I recently updated my S6 with an official Android 7 update. After the update I noticed that with some applications, I no longer get audio/notifications, i.e., Polar Beat no longer seems to work. Other audio/notifications from the Android system or music apps like Spotify seem to work. I rebooted and swiped the cache, I removed / reinstalled the app, no difference. — Dimitri

Solution: Hi Dimitri. This may be an app-specific problem so if you’ve already tried the cache partition wipe and app reinstallation, we suggest that you do a factory reset as well. If nothing will change after a factory reset, contact the app developer to report this problem.

Problem 10: Galaxy S6 won’t charge, battery stuck at 65%

Hi! My phone randomly shut off earlier today and I was able to open it again after a while. But now it’s shut off again and only opens when it is in the charger (After a couple of tries). It’s been stuck at 65% charge even though it says it’s fast charging and turns off every time I take it out of the charger. It works totally fine while in the charger. — Menna

Solution: Hi Menna. The first thing that you want to try is battery calibration. If you’re lucky and the issue is caused by a software bug related to power management, this procedure may help you. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery calibration won’t fix the problem, you must then try a factory reset to completely check if software is to blame for the trouble. Should the issue stay afterwards, you can assume that bad hardware is causing it. It can be a battery malfunction or something in the motherboard.

Problem 11: Sprint Galaxy S6 messaging app can’t send and receive group message

An Android security patch was done on March 1, 2017 and ever since my group messaging doesn’t work. I use the default Messages app that came with phone. BEFORE, to begin a group text message, I would pick the recipients, type the message and send it. The message would automatically convert to MMS and all recipient’s would receive it accordingly. And anyone replying back to message would be received showing everyone on the group message. If I received a group text message and didn’t want to reply back to text as a group message, there was an on screen option not to send back as a group message. NOW, when I pick the recipients’ names to be sent as a group text message, they are sent and being received individually. Meaning the group members only see my name and no one else in the group message.

Also, group text messages sent to me are coming in as stand alone. For example, my Mom sent my sister and myself a group text message and I received the message as if it was only meant for me. My Mom and sister both received their messages correctly (meaning all names were seen by recipient). When my sister replied (to group message), it didn’t make sense to me because I didn’t see my Mom’s response. I would have go back to my Mom’s thread of text messages. In the Messages app, there is function to pick from menu “Start group chat,” but everything is grayed out. I’d rather not have to download a different Messages app.

Is there something I’m missing in the default app or something in my settings? Please help.

P.S. My Mom and sister use iPhone’s and we all use Sprint. We are all on the same account. — Kelly

Solution: Hi Kelly. If the only change you’ve done before noticing the problem was to install a firmware update, it’s very likely that the said update changed some network settings in your phone or in the messaging app configuration. Try wiping the app’s cache and data first to see if that will make a difference. Otherwise, contact your carrier to report the problem. If the phone runs a Sprint firmware, it’s possible that the most recent update was poorly coded. Unfortunately, there’s really nothing much an end-user can do about it. If it’s true that the problem lies at the code level, only the firmware developer can fix it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Cable and wireless fast charging not working on Galaxy S8, not receiving incoming calls, other issues

Hello there! Here’s one of our #GalaxyS8 and #GalaxyS8+ posts for this week. We hope you’ll find this article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8+ camera app freezes when using panorama mode, camera app keeps crashing

Hello. I have a Samsung Galaxy S8+ and whenever I go into the camera app and click on panorama mode the phone always freezes then restarts. It even sometimes restarts when I’m in selfie mode or when I click on the shutter button quickly. Other than the camera app problem, the phone itself runs normally.

I’ve tried all the solutions mentioned in the article but don’t want to send it to a Samsung technician because I need the phone daily. Do you know if I create a ticket with a Samsung Rep online they will try to find a solution? Is this a software or hardware issue? Please let me know your thoughts. Thank you for your time and patience. — James

Solution: Hi James. This is most likely a software issue that can be fixed on your end. We don’t know what solutions you’ve tried exactly so let us give you again the things that you can do in this situation. If you’ve done them all already (as you’ve said), then simply ignore them and proceed to the next one.

The first thing that any user facing this problem is to address a possible camera app by deleting its cache and/or data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Clearing an app’s data is the virtual equivalent of reinstalling an app without actually removing it from the phone.

Now, if clearing camera app’s data won’t help at all, the next troubleshooting step that you’ll want to do is try using another camera app. The aim is to check if the particular built-in camera app is problematic. If you’ll be able to access camera without problems in, say, Facebook Messenger app, Google Hangouts, or any other third party app, then that means the stock camera app may be buggy.

To try and fix that, you must try to bring everything back to their defaults with factory reset. Here’s how it’s done:

  1. Back up data on the internal memory using Smart Switch app. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If all these solutions won’t work, then that’s the time that you want to consider having the phone replaced.

Creating a Samsung ticket won’t guarantee a fix. The most that you’ll get from Samsung reps would be the advice we mention here.

Problem 2: Galaxy S8 won’t stay connection with Clarion NX602 device

My new S8 won’t stay audio connected with my Clarion nx602. I have to unpair from my phone and the stereo then restart both devices. Then when I re-pair I can get the audio to connect along with calls and contacts. But as soon as I shut off the stereo and turn back on, I literally watch the audio icon from my phone magically disappear. Then I have to start the process all over again! WHY? — Tim

Solution: Hi Tim. You’re dealing with at least 2 systems here so the problem can lie on any one of them. To try to fix the issue on the Galaxy S8, the things that you can do should include wiping the cache partition, installing system updates, and factory reset. We can’t tell you how to troubleshoot your in-vehicle navigation device or speaker system so you want to talk to its manufacturer or your car maker.

Most of the time this type of problem is caused by incompatibility with the devices’ Bluetooth protocols. Smartphones usually sport the latest Bluetooth systems while in-vehicle gadgets with Bluetooth functionality seldom receive updates at all. Most drivers don’t even bother to install updates even if they’re reminded to (which should remind you as well)so incompatibility with different Bluetooth protocols often occur, especially after a phone update, or when using top-of-the-line smartphones like the Galaxy S8. The Galaxy S8 is the first in its class to offer Bluetooth 5.0 so older Bluetooth devices may encounter some incompatibility problems with it. Although Bluetooth 5.0 is backwards compatible, which means that it should work with older Bluetooth versions, there’s no guarantee that it’s true for all devices out there. Manufacturers use a lot of different Bluetooth profiles that it’s not possible for every device to support all of them.

If your Clarion NX602 is already running the latest software update, try to contact the manufacturer and ask for support.

For reference, here are, by the way, the steps on how to wipe the cache partition on your Galaxy S8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Problem 3: Can’t see all Facebook albums in Galaxy S8

I just recently upgraded my phone from a Galaxy S4 to an S8. I belong to several VIP LulaRoe groups on Facebook and I can no longer see all the albums of clothes listed in their groups. I can see only 10 albums but I know there are several more that I cannot see. When I get on with my old phone I can see them all but not with the S8. Can you please help me? — Ruby

Solution: Hi Ruby. Being not able to see all albums is not a device problem but rather an app usage issue so we recommend that you visit Facebook’s Help Community page and see if you can find solutions from site moderators or other users.

Problem 4: Galaxy S8 not receiving incoming calls, not directing missed calls to voicemails

My incoming calls, which are not saved into my address book only rings twice and then it looks like a missed call to me. However, these calls also do not go to voicemail so not only do I never get enough time to answer them, they don’t get the opportunity to leave a voicemail. This seems to happen though, when the caller is known to my address book. — Leanne_thomson

Solution: Hi Leanne. Did you do something different like install an app or update before you noticed this problem? If yes and it’s an app, try to see if removing it from your phone will fix the issue. If it was an Android update, try to wipe the cache partition and/or do a factory reset. Any of these two should fix the problem.

If you suspect that another app is behind this trouble, you can see what happens if you restart the phone to safe mode and simulate the problem. Once the phone is in safe mode, ask one of your friends to try and call you. If the issue won’t occur, that’s a confirmation of your hunch.

To boot to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Finally, if all else fails, contact your carrier and let them know of the problem.

Problem 5: Galaxy S8 screen is black and won’t turn on

I have a gold Samsung Galaxy and the charge is taking but my screen has been blank black screen. Unsure what happened or what to do. I’ve restarted it and took the battery out. I’m wondering if you guys could fix it or repair it and send it back to me. Or what can you guys do for me? my name is Lexus. i would greatly appreciate a return email thanks .        — King.lexus30

Solution: Hi King.lexus30. If your phone appears to turn on because it still makes sound notifications, vibrates when you restart it, or shows LED light during charging, then the problem is most probably a broken screen. In that case, we want you to try checking what happens when you restart the phone to alternate modes (Recovery Mode, Download Mode, and Safe Mode). If the screen will come back up when phone is booted to any of the modes, there must be a software problem causing it to fail while in normal mode. Here are the steps on how to boot to 3 different modes and what you can do if the screen turns back on:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the screen remains black and won’t come back on, that means you can skip any software troubleshooting and just proceed directly to repair. And no, we don’t repair phones and don’t provide hardware diagnostics and troubleshooting. We suggest that you let a professional check the phone, or better still, just have it replaced.

Problem 6: Galaxy S8 Calendar sync keeps stopping

Hi there. I have the new S8 Plus and for some reason, the standard calendar app keeps stopping syncing. Sometimes I’ll go in the calendar and all of my appointments are gone – I have to turn this sync from the app off then on again for the calendar times to load. Any thoughts on resolve? I’m using MSFT Exchange for connecting to my work calendar. My kernel version is 4.4.16. —        Shaunda.rivers

Solution: Hi Shaunda. Like in any other issue, your troubleshooting should start by asking yourself what you did differently before that might have caused this problem. Did the problem start after an update (for Android or for an app), after changing some settings, or after installing a new app? An issue like this is usually tricky to fix and there’s no easy way to get to the bottom of it. You should consider all relevant things that happened on the phone before doing some other things.

If you can’t remember anything, or if there’s nothing that was added or changed on the phone prior to noticing the issue, you must try all the basic software troubleshooting like:

  1. wiping the cache partition,
  2. wiping the cache and data of apps involved
  3. observing how calendar works when the phone is booted to safe mode
  4. and doing a factory reset.

Since you’re using a third party service, Microsoft Exchange, you might also want to talk to Microsoft support about it, or visit their community support page to see if other users are having the same problem.

Problem 7: Cable and wireless fast charging not working on Galaxy S8

Last week I noticed my phone was not fast charging. Not only that but the standard charging was 13 hours to charge. I hooked up my wireless charger and it worked great with fast wireless. I did all the troubleshooting: switch plugins, cables, outlets, ran on safe mode, cleared partiton. So I assumed it was my USB until yesterday my fast wireless charging stopped working. It still will wireless charge at a normal rate.

Another thing I noticed is when I plug into a PC it does not give me any of the USB options. Don’t know if this is related but I’ve been having this very fine pink line running vertically on the right side of screen. It comes and goes only reason I brought it up is the time frame of both seemed to be close. Thanks in advance any advice will help. — Brad

Solution: Hi Brad. Troubleshooting for this issue is simple, especially since you’ve already did most of them before contacting us. Do a quick factory reset so you can establish a baseline. Once that’s done, check how wired and wireless fast charging works. If the problem persists after a reset and with no apps installed, there must be a hardware problem causing it. In most cases, it’s a bad charging port but if both occurs while doing wired or wireless, then it may be a power IC issue. Contact Samsung and see if they can replace the phone.

Problem 8: Galaxy S8 mobile data stays on while wifi is enabled

Yesterday, I suddenly noticed my phone is using mobile data, while on wifi. So I did some Googling and turned off all background data and  Smart Switch was already disabled and so is Roaming. But it still goes on. Right now I’m keeping track of how much it is over 24 hours, so I’ll have to stay home…:sunglasses: I could put my phone on Airplane mode but then I would be unreachable. — Hildairene2

Solution: Hi Hildairene2. Try putting the phone to safe mode (steps provided above)and see how mobile data works. While in this mode, all third party apps and services will be disabled. If everything looks normal, then one of your apps must be to blame.

If nothing will change even when the phone is booted to safe mode, do a factory reset.

Problem 9: Galaxy S8 Download Manager keeps redownloading the same file

Hi there. I am having a weird problem with my S8. Ever since I downloaded an image file from my Google Drive, my S8 download manager wants to keep re-downloading it. Random times during the day it will re-download this image and I will have multiple copies after a few days. I can go and disable the download manager but will this disable all downloads? Have you heard of this before? –Ih8country

Solution: Hi Ih8country. If you’re referring to the stock Download Manager app, then disabling it will only affect the items that app is downloading. Other apps that download other things will work as normal.

If you’re having a problem with Download Manager app or with Google Drive, make sure that you wipe each of their data (steps provided above). That should take care of the bug you’re experiencing.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 edge has trouble receiving MMS, won’t turn off after an update, other issues

Welcome to our most recent #GalaxyS6 post for the day. This post addresses more S6 problems so we hope that the solutions mentioned here will be of help to Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: iPhone cannot receive SMS from Galaxy S6

I have a Galaxy S6 and my boyfriend has an iPhone. We’ve never had any issues with receiving texts unless it’s been a service problem but for the past 4 days he has not been receiving my texts. He checked all the iPhone messaging things and even called his service provider, Verizon, but still couldn’t receive anything. I’ve restarted my phone, checked all the settings, checked all updates and he still can’t get them. He can get texts from other people and I can send and receive texts from others. My texts show that they’ve sent and I receive all of his texts. I’m very confused and frustrated and would love it if someone could help! — Deborah

Solution: Hi Deborah. If your S6 shows that your message to your boyfriend has been sent and his iPhone does not receive it, the problem is most probably on side and not yours.

Below are the things that he should check on his end to try and fix the issue:

  1. Ensure that his inbox is not full by deleting some messages.
  2. Call Barring should not be active. He must ensure that your number is not blocked in his phone for some reason.
  3. Check his spam or deleted items inbox to see if your messages are being diverted there.
  4. Airplane or Flight Mode is not on.
  5. Ensure that the sender’s number (your number registered on his phone) is in correct format. He should delete and add your number again as needed.
  6. Should try inserting his SIM card in another phone to see if it can receive your SMS (only applies if he is on a GSM network).
  7. Try switching to 2G if he is on LTE or 3G networks.
  8. Reset his iPhone’s network settings.

If the problem remains after doing the above steps, he should contact his carrier for support.

Problem 2: Galaxy S6 edge has trouble receiving MMS

Hi. I have a Samsung Galaxy S6 Edge which had an OS update about 3 weeks ago. Since then I’ve had trouble receiving MMS messages. I’ll see part of it in my text feed but when I click “VIEW ALL” I only get a blank screen. If the message is a Group Message I have no problems viewing the entire thing when I click VIEW ALL but when it comes from only 1 person is when I have the issue. I’ve tried turning off & then on again the Mobile Data but that makes no difference. I’ve tried emailing the text to myself but that results in just a blank email. This is so frustrating, it was fine before I took the system update. Any help would be greatly appreciated! — Knenglish1225

Solution: Hi Knenglish1225. This can be caused by a messaging app bug so the first thing that you want to do is to clear its cache and data. Follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, do a factory reset. This will revert all software settings to their defaults, effectively eliminating possible software bug that may have developed after an update. Here’s how to do it:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem stays even after a factory reset, contact your carrier and let them know about it.

Problem 3: Galaxy S6 won’t turn off after an update

Hello. I currently have a Galaxy S6 Active SM-G890A. After a recent update it has prevented my phone from booting up correctly. The SAMSUNG logo seems to have locked its self on the screen. There are no signs of it rebooting, unless I try a soft restart, via volume down and power.

The interesting thing here is, I cannot manually shut down the phone by holding down the power button. Looks like an infinite loop occurring here. If only I can power off the phone, I can access the cache settings and try clearing out the data. Any recommendations here?

It seems like I’ve exhausted all testing scenarios I found online. Last bet, is to open up a support ticket with ATT. I’m going to try letting the battery drain, to see if I can start up the phone manually. Thanks. — Peter

Solution: Hi Peter. If your S6 won’t turn off if you press the Power button, then your only choice would be to wait for the battery to drain. Once that’s done, you can then try to turn back on to Recovery mode or other alternate modes so you can do follow up troubleshooting.

Below are the steps on how to start an S6 to alternate modes and the things that you can do after doing each one:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S6 edge heats up when charging and won’t turn on

i have Samsung S6 edge. I used this phone for more than 12 months with no problems. But suddenly its screen turned off automatically and did not restart . I connect power cable and after 15 minutes i press and hold Volume down button and power button simultaneously. it restarted. I learned to do it from your trouble shooting subscription page. But after a week, again my phone screen turned off itself and i tried pressing and holding volume down and power button as before. it did not work this time.

i tried other ways too by pressing and holding vol up, down , power and home keys its did not response at all . when i call my number (sim) from another phone it says the number you are calling is turned off. Phone heats up after power cable is plug in . Please find and fix my problem. You know s6 edge cost price is high and i cannot buy such an expensive phone again and again. — Narayan

Solution: Hi Narayan. If the phone no longer turns on and heats up when it’s connected to a charger, there must be a hardware problem causing it. Kindly contact Samsung or your carrier so you can send it in for repair or replacement.

Problem 5: Water damaged Galaxy S6 Active won’t turn on

I think I am really screwed. The Galaxy S6 Active is not what I have hoped. The phone fell from my car door about 1.5 feet, not far at all and the screen cracked. By placing a cover on it, I have been able to use it without issue for about a year.  About 3 weeks ago, my pillow hit the glass of water on the night stand on to the phone. I quickly wiped it off, however since then the phone will power on, you see the start up screen, then it goes black.

I have been able to get the Android Screen and Wipe Cache, and Reset to Factory defaults. it applies the reset but never completes and goes to a black screen. I have downloaded software and something is up with the USB connection and it is never recognized by my computer.  Even with the USB drivers installed.  I am really stuck and do not know what I can do next?  any ideas, even telling me to give up is a direction. I had the phone at uBreakiFix and they dehumidified it for 24 hours which did not help. — Craig

Solution: Hi Craig. A Galaxy S6 Active is supposed to be water-resistant so spilling some water over it should not have done some damage. However, since the screen is cracked, the phone’s water resistance may have been compromised. If the phone was working fine before you exposed it to water, then it’s safe to assume that you may have a hardware problem at hand. The best course of action right now is to have the phone examined by an independent service center so they can advise you whether repair will fix the problem or not.

Problem 6: Galaxy S6 LED light not turning on, screen is black

I updated my phone the other day, and everything seemed to be okay. I plugged my phone in overnight to charge. This morning, I woke up to see a green screen. I was watching a YouTube tutorial on how to fix it, and started doing a hard reboot (pressed the volume, home, and power buttons at the same time for 20 seconds) but instead of booting back up, the screen simply went black. For a while, when I tried to turn it back on or reboot it, the screen would still be black with the light flashing blue, then red, then after leaving it in the charger green, and now it is just black, as if the phone is off. Nothing I do will turn the phone back on. Please help. — Sasgandurra

Solution: Hi Sasgandurra. If the LED light indicator no longer works, and the phone no longer vibrates when you try to turn it back on, that’s a sign that your S6 is no longer turning on. It’s not just a screen problem so you need to have an expert look at the hardware so you’ll know if the phone can still be repaired or not.

Otherwise, simply have the phone replaced.

Problem #7: Galaxy S6 edge is dead and won’t turn on

Hi, guys! I have a Samsung Galaxy S6 Edge from a year and it behaves weird the last few months.

  1. It all started with random restarting out of nowhere, which led to a huge battery consuming in no time and a heating device. It was happening mostly during charging, usually 5-6 times restarting in a row, and sometimes during nights. Once in a while it wasn’t able to load the display with the apps and all started all over again with a white-bluish LED light constantly glowing.
  2. What I did during such issues was holding the Home button along with the Volume buttons and the Power button at once. of course removing the charger before that. When there was not glowing light the device restarting went normally and worked correctly. After some time, there was a software update that popped up and after this the device worked properly for weeks without issues that made me think it struggled with installing a certain updates. But then again would perform the mentioned problems.
  3. There were times when I was surfing through an app and the device would restart all of a sudden; or is next to me on the desk and would do this without being touched.
  4. I managed to handle the situation till yesterday when I tried to charge it (always with the original charger which is like new), after leaving it for few days powerless. The display showed the battery icon charging and after a while I tried to turn on the device. The white-blueish glow went on and the logo appeared on the screen but only till that point. I pressed the power button and held it for few seconds without an effect. Then I removed the charge cable and pressed all buttons at once and the device went off, leaving the white-blueish LED glowing permanently. I plugged the charger again and left the device like that. In the morning, the device was off without indicator of life. I pressed and held the Power button but to no avail. Then I pressed and hold all buttons at once and nothing happened. Now it just won’t charge. When I plug it in, it won’t respond. The usual charging icon won’t display and the LED won’t light up. Can you help / guide me, please?

I don’t want to give it for repair, it will take weeks and I’m logged-in in all accounts. — Jennykircheva

Solution: Hi Jennykircheva. We appreciate the details you provide here. Sadly, everything you describe appear to confirm our suspicion that bad hardware is to blame here. There’s no way for us to know exactly what’s causing the problem but it can only be one of the following:

  • bad battery
  • malfunctioning charging port
  • unknown motherboard issue

If the phone is completely dead, you’ll be unable to boot it back, which also means there’s no software troubleshooting that you can do on your end. To fix the problem, you must have it checked by a trained phone technician.

Problem 8: Galaxy S6 bluetooth problem with car kit after an update

Hi. I am having a problem playing media through Bluetooth in car and wonder if you can help. I have a Galaxy S6 and am trying to listen to podcasts in my 2015 Peugeot. I can make / receive calls ok through Bluetooth but cannot play media. Devices pair ok. Media audio /call audio / contacts sharing enabled. If I am playing a podcast through the phone speaker and then turn on the car the podcast seems like it is continuing to play (as it has not stopped on phone) but I cannot hear it either through phone or car stereo. The car radio continues to play though. I used to be able to listen to podcasts etc through Bluetooth so it may have been a changed setting or update that has caused this but I haven’t been able to figure it out. Any advice would be greatly appreciated. Thanks — Fiona

Solution: Hi Fiona. A lot of times, problems between a smartphone and a Bluetooth car kit follows an update of a phone. This doesn’t mean though that the newly updated system is to blame. Most of the time, the newly updated smartphone simply becomes incompatible with the older Bluetooth version in a car kit. If you haven’t tried it yet, contact your Bluetooth car kit’s maker or auto maker to see if there’s a way to update the software of car kit. This usually fixes Bluetooth problems between the two devices.

If you want to troubleshoot the two devices before contacting the car kit’s maker or the car maker, start with deleting the pairings first. Once the pairings have been cleared, factory reset both the phone and car kit before pairing them back.

 


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Galaxy S6 edge plus cannot send SMS with emoji or photo attachment, other issues

Hello Android community! Welcome back to another #GalaxyS6 post for the day. As usual, we’re publishing reports from other S6 users as well as the solutions for each of them. Don’t forget to keep watching for more S6 articles in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Accidentally dropped Galaxy S6 won’t boot normally, keeps getting stuck in splash screen

Dropped phone and it will not boot. I think the battery came unseated. I can get into ODIN while connected to a computer. I can get the splash screen to load and then it dies, only while connected. I only need to recover the contacts and possibly the pictures. I have downloaded a few tools to do that but none of them have S6 SM-G920R4 as a model. Can I get the contacts by booting to ODIN?

Also, I tried to start a recovery process with a similar model name and when it started, the ODIN screen displayed FRP lock. Can I unlock that if i can’t get into the phone? Any suggestions? — Thoneycuttjr

Solution: Hi Thoneycuttjr. Contacts, together with other data, are protected information and can only be accessed within Android operating system so you can’t get to them via Odin. Try booting the phone to safe mode instead to see if you can load Android and the pre-installed apps. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone won’t load safe mode either, you’re out of luck.

For your second question, the answer depends on the hacking software you’re using. At this time, there’s no known hacking software that can unlock FRP because the authentication process involves a Google account, which means that you need to also get permission from Google servers if the phone is online. The only effective way to bypass FRP right now is by flashing of stock ROM to a locked system. Doing so would wipe the phone clean so if your main concern is recovery of your files and contacts, you would want to avoid it as much as possible.

Keep in mind that flashing and use of hacking software are meant to address software issues. If you want to address the main problem in order to make the phone stable again, you need to eventually send the phone in for repair.

Problem 2: Galaxy S6 screen cracked after phone was dropped

I just dropped my phone. It landed face down. It already had a crack on the upper left corner. I now see two dark line cracks in that same corner. You cannot feel them like you can the other crack, meaning it seems to be under the glass plate. There is a blue light that brightens and darkens. The screen won’t turn on. When I hold the power button, and even when I don’t, I’ll get a quick flash on the screen only on certain parts of the screen. I can’t hard or soft reset it. I was just wondering if there was a way to fix this without going to see someone or replacing my phone. Thanks! — Angela.patruno.rn

Solution: Hi Angela.patruno.rn. Unless you are a trained smartphone technician with general knowledge of Samsung devices, the best available option for you is to have the phone checked by a professional. Because the main cause of the problem is accidental drop, there’s a chance that some components may be damaged as well. Even if you can manage to replace the screen or screen assembly yourself, there’s no guarantee that your phone will work normally again. Like water damage, unnecessary shock from a drop can lead to all sorts of problems.

If you don’t want to invest a few hundred dollars for repair or parts replacement, try looking for do-it-yourself tutorials on how to replace the screen on your S6. We don’t provide DIY guides so you can use Google to look for websites that can help you. iFixit is a good place to start.

Problem 3: Verizon Galaxy S6 edge plus won’t install update in AT&T network

I have an unlocked Galaxy S6 Edge Plus (it was on Verizon, is now on AT&T). I had a few minor issues with MMS and the WiFi when I first started using the phone, and after calling Customer Service, that issue was resolved. However, I cannot check for system updates. Every time I try, a dialog box pops up that says “Sorry, we are having trouble authenticating your device.” I can’t seem to find any information on what that means or how to fix it. — Shannon F

Solution: Hi Shannon F. You can’t download a system update for a Verizon phone in AT&T network. That’s because carriers only send updates to their own phones, or devices running their own firmware. Your S6 still runs Verizon firmware although it’s been modified to work in AT&T network.

Try installing the Samsung Smart Switch app in your computer and connect your S6 to it via USB cable. If Smart Switch will prompt you to update the phone, go ahead and do it. If there’s no prompt from Smart Switch, that means that there’s no easy option to update your phone.

If you think you can handle flashing, do some research about it and how to do it on your phone. Flashing or manual installation of software in an Android device can potentially ruin your phone so you want to ensure that you know what you’re doing. If you believe that upgrading your phone’s software is worth the risks, flashing the most recent Android version on your phone will be the only way to do it. Use Google to look for a guide on how to do this.

Problem 4: Galaxy S6 is dead, won’t charge, won’t turn on

Galaxy S6 has been working fine until yesterday. I didn’t drop it or get it wet. I close apps after using. I use a wireless charger at night. I was using it before I left for Costco. When I got there it was totally dead. I tried car charger to no avail. So I took it to the Verizon kiosk. He tried every charger he had. Nothing happened. He said I must have overheated the battery (he said never leave it overnight to charge). So I ended up purchasing a new S8+, which is out of my budget, but had no other choice. 6 hours later, last night, I noticed the battery symbol finally showed up. So I charged it. Seems fine, but of course nothing is usable since it is all transferred to my new phone. I have 14 days to return it. My fear is the battery has been permanently damaged and may quit again. Have you had other experiences like this? — Imp822

Solution: Hi Imp822. Smartphones can stop charging or turning back on all of a sudden for a variety of reasons. The symptoms may be the same — not charging, screen remains black, overheating, or not turning on — but the exact cause may not always be the same for each case. If you want to get to the bottom of the problem, you must send the phone in so the hardware can be physically checked and tested.

We’re always receiving reports from our readers that their smartphones have stopped working all of a sudden so your case is not really the first one. Sadly, there’s no way we can know what causes your problem so you must send it to Samsung or an independent service center for a fix.

Problem 5: Galaxy S6 question about non-removable battery, SIM card, and USB cable

Hi there. It is good to find your website that can help people regarding my problem. I currently have a Note 3, bought an used S6 recently, and I have some questions:

  1. The battery for the S6 is non-removable (just find out), so if this “new” S6’s battery is close to its end of life, what should I do?
  2. The S6 is using a nano SIM, but the Note 3 is using Micro Sim (just find out, Lol. yes, I didn’t do any research before I bought the S6). My friend told me I can use an adaptor to put the nano SIM into the Note 3’s micro SIM slot. Is it a good option?
  3. I transfer all my file to my laptop from my note 3, however by reading your forum, I don’t have the original USB cable for the S6, so what do I do to transfer the data over? My laptop is old and have USB 2.0 only.

Thank you very much for your attention. Best Regards. — Kai

Solution: Hi Kai. Let’s answer your questions one by one.

  1. We don’t find Samsung’s decision to use a non-removable battery packs in their flagship phones good at all because a Lithium-based battery usually runs out relatively fast these days. Anyway, if you’ll find your S6 showing signs of battery problems months from now, there’s really nothing much that you can do but to send it in so the battery can be replaced. Samsung or a third party service center can do a battery replacement for you but that will surely cost you something (which would have been free if you have a removable battery pack like the one in your Note 3).
  2. Unless you already have a nano SIM card to use, a SIM card adapter is really the only option for you if you want to insert your old micro SIM to your S6.
  3. Any working USB cable should work.

Problem 6: Galaxy S6 video keeps freezing after an update

Hi. My latest problem with my phone is with camera. When I’m recording a video or I’m watching one on Snapchat for instance, it starts well but after a few seconds the video freezes, the sound goes on like nothing happened, and then the video catches up, sometimes fast forwarding, sometimes at a normal speed. My phone went smooth and very fast in commands, but ever since my first software update, it feels like it’s broken. And lately I’ve been receiving a lot of soft updates . And it’s not like you have a choice to update or not…it’s either now, later or during the night. If you have an answer for me. That’ll be great. Thanks. — Renatzush

Solution: Hi Renatzush. If you’re positive that the issues started happening after installing Android update, you must do the basic software troubleshooting steps that we usually mention in our posts. These troubleshooting steps include the following:

  1. wiping the cache partition
  2. observing phone in safe mode
  3. performing a factory reset

Below are the exact steps on how to do each of these procedures:

Cache partition wipe. This should be the first thing that you want to do to ensure that your device has a good system cache. Wiping the cache partition won’t affect your user data such as photos, videos, music, etc. so it can be done safely. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Observe the phone in safe mode. Sometimes, incompatible or problematic apps can cause problems with other apps after an update. To check, you can easily restart the phone to safe mode. Safe mode blocks third party apps and services so if the problem won’t occur while the phone is in this mode, you can bet one of the apps is behind the trouble. Here’s how it’s done:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Return all phone settings back to their defaults with factory reset. Factory reset should be the last resort of users experiencing problems after a software update. Here’s how it’s done on your S6:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Before doing a factory reset, you may also want to try clearing your camera app’s cache and data. If the cause of the problem is on app level only, this might very well fix the problem for you. Make sure to try this step before a factory reset.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 7: Galaxy S6 not charging via USB cable

I actually have a Samsung Galaxy S6 and I am having difficulty with the battery. My son’s phone was having a problem with the phone not charging correctly and when I looked it up and found that it might be the battery I ordered a new battery. I received the battery and when I put it in it will not turn on.

I figured that it needed to be charged. So I put it on the charger and it flashed the battery symbol and then flashed off. I tried to push a button to see if it was still charging and it doesn’t respond. I thought that it was that the new battery was so dead that maybe it needed to charge more. So I left in on the charger over night and it has not changed the status. It is not charging on cord. I have tried by changing cords, that didn’t work. I tried by cleaning out the port. I am at a lost now. I need help please. — Tmallak

Solution: Hi Tmallak. In a situation like this, bad battery is only one of the possible causes. Other factors that can show similar symptoms you’re experiencing right now includes the following:

  • bad charging port
  • malfunctioning power IC
  • other unknown motherboard problem

Since you’ve already eliminated bad battery as the possible cause, one of the three items above must be the reason behind the trouble. Unfortunately, there’s no direct way to test them unless you send the phone to Samsung, or to a trained technician.

If you have a wireless charger, you can also try to use it to see if the phone has a bad charging port only.

Problem 8: Verizon Galaxy S6 mobile data not working when in Europe, Bluetooth issue when connecting to car kit

I have a Galaxy S6 unlocked from Verizon. I am using it with T-Mobile SIM card, does most everything in the U.S. but I recently went to Europe and was supposed to have unlimited data, and text. Well, I had absolutely NO data, didn’t even have the 4G or 2G or the LTE symbol on the phone. Any time I tried to access any web site I got a message that I had no internet connection. I could send a basic text as long as it had no attachment or multiple addressees. I could not send any pics.

Interestingly enough my wife is right next to me with her I Phone 5 also T-Mobile, we are on the same plan, she had 2 and 3G data and could send pics via text. We were mostly in Eastern Europe but also stopped in UK. I never had data or could text pics. The only real issue I have in the U.S. is that my phone will connect Bluetooth to my Cadillac SRX but only phone calls. My text will not read over my Bluetooth and also I cannot play music from apps such as Pandora or I Heart Radio, nor will it read map directions over my car speakers. I previously had a Nokia Windows phone and could do all of this. Any help you can give is greatly appreciated. — Lewis

Solution: Hi Lewis. First of all, we want to make it clear that you can’t expect to have all features and functions work normally when you use a phone running a different firmware on another network. Your phone right now is running a modified Verizon firmware though it’s been network unlocked for T-Mobile. This means that the core operating system is still a Verizon version and not that of T-Mobile. And that can create complications. Exactly what complications we can’t say. You’ll have to experience them to know. We don’t work for both Verizon and T-Mobile and we don’t have any experience using a Verizon phone on T-Mobile so we don’t know what problems a user may encounter when in this setup. The most common reports we receive from users like you mention network-related issues and usually, there’s nothing much that we can do for them. Network issues must be resolved by carriers because only them knows the exact programming details to use.

Secondly, your mobile data issue may have something to do with how roaming works in your phone. Keep in mind that you have a Verizon firmware on this device so the normal roaming setup provided by your carrier may not work. This may be the reason why you have a problem when you are in Europe.

Thirdly, the bluetooth issue may be due to incompatibility issue between your phone and your bluetooth car kit. Try to unpair and re-pair them to see if that will make a difference. You also want to do a factory reset on both devices if re-pairing won’t work. If the issue persist, contact the car kit’s maker or the auto maker to see if there’s a way to update the car kit’s system. Most of the time, outdated car kit is the reason for the incompatibility issue.

Problem 9: Galaxy S6 edge plus cannot send SMS with emoji or photo attachment

My son gave me a S6 edge plus he has owned from AT&T. I cannot get photos or bitmoji to attach to my text. It just says “sending” in red and it is not received by the recipient. I use Straight Talk prepaid cards but I did buy the straight talk SIM card and installed. I previously had an exact set up with a Galaxy S3 from AT&T, with Straight Talk and it never had this problem. I have tried every setting and correction in the s6 and cannot find out what is wrong. Please help! Thanks. — Rebecca

Solution: Hi Rebecca. Your current network provided may not support the current messaging format on your phone so you must talk to them to resolve the problem. It’s also possible that it’s a messaging app problem so try to use a different one to see the difference. For example, if you’re using the native Samsung messaging app right now, try switching to another one that you can get for free from Google Play Store.

Problem 10: Galaxy S6 screen is unresponsive after an accidental drop

Hello, I have a Samsung Galaxy S6 that has an unresponsive touchscreen ever since it was dropped. The on/off and volume buttons work fine, but when trying to restart or unlock the phone via the screen, nothing happens. A message is displayed saying ‘Restart’, but I am unable to restart due to the screen being unresponsive. All visuals are intact, and it isn’t necessarily frozen, just that it doesn’t respond to touch like before. Thanks. — Savannahs8758

Solution: Hi Savannahs8758. The shock from the drop may have damaged the digitizer, which is the layer of the screen that converts your analog touches into digital signals. The digitizer is one of the main components of a screen assembly so damaging it usually results to the replacement of the entire screen. The best thing that you can do now is to send the phone in so the problem can be fixed by a professional.

We don’t provide guides on how to replace hardware components. If you have the expertise, replacement parts, and tools to do the job, try to find a good guide online.

Problem 11: Galaxy S6 drains battery fast, overheating, and keeps freezing

The battery life is poor now it’s 18months old! It can be on 100% and even without using it through the day it can be dead by noon. Also, when I’m charging the phone and also when the phone has been fully charged the back and front of the phone gets very hot!

It also has moments of being very slow to react to the touch screen and yes I close all my apps after being opened its a routine I’ve done since having the phone. Could you please explain these problems, do I need a new battery?? — Mr DAVID JOHN

Solution: Hi Mr DAVID JOHN. The symptoms you mention are consistent with a general hardware failure so you’ll be lucky if replacing the battery will fix it. General hardware failure is usually caused by some components no longer working properly so it requires a thorough hardware diagnostics and troubleshooting. We suggest that you contact Samsung so you can send the phone to them. An issue like this usually ends up in a replacement rather than a repair so make sure to back everything up before sending it in.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t work with in-vehicle Bluetooth system, showing screen discoloration, other issues

Hello Android community! Welcome to our most recent #GalaxyNote5 post for the day. In this article, we’re bringing you 8 more Note 5 issues we’ve collected for the past few days. We hope the solutions in this material will be useful not only for guys mentioned here, but also for the rest of Android users.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 showing screen discoloration

Hi. So i am having issues with my Samsung Galaxy Note 5. I haven’t dropped it or anything. I don’t go to any malicious sites that could cause a virus. I have noticed a green line on the left side of my screen all day long. I was really annoyed for a little bit, tried restarting it nothing helped. I was looking at Instagram, then the right side went dark and the left side is blinking. Not a solid color, it goes from dark to light with varying colors in between. Do you have any idea as to what is going on?        — Ruthy85.aw

Solution: Hi Ruthy85.aw. Any abnormal discoloration of the screen usually signals a malfunctioning hardware. To see if that’s the case, try to boot the phone to either Recovery or Download mode to see if something will change. Any of these modes won’t run Android operating system and apps so if the problem is hardware-related, the screen should show the same annoying discoloration. If that’s the case, you should have the phone repaired or replaced.

Below are the steps on how to boot to either Recovery or Download mode.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

If the problem won’t occur while the phone is in Recovery or Download mode, the issue must be caused by either Android operating system or app glitch. Do a factory reset and observe how the phone works before installing any app. Here are the steps on how to factory reset your Note 5:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem 2: Galaxy Note 5 apps keep stopping, shutting down on its own

Good day! I do have a specific problem with my phone and i hope you can help me.

 

  • App. My apps in my Note 5 often stopped, even if i didn’t use it. For example, I’m just scrolling in my Gallery and eventually something pop up and it said “Twitter has stopped.” (This kind of context and even in my Samsung Keypad and other apps it also happens). The other apps also stopped just what i described above mention. So what i do is restart it so everything will refresh, but after few minutes it will happen again.
  • Automatically Restarting. This happen often also i just don’t know how to solve this restarting problem and when its restarted my network doesn’t work so what i do is i personally restart it so when it restart again my networks will reread and start working again. I hope you could help me. Please.. thank you so much. — Kristoffer

 

Solution: Hi Kristoffer. Try wiping the cache partition first and see what happens afterwards. This troubleshooting step is necessary to force the phone to refresh the system cache. Sometimes, the system cache gets corrupted after installing an app or update, resulting to all sorts of problems. To fix the issue, you want to clear the cache partition where the system cache is housed. Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If nothing will change after wiping the cache partition, you should return all software settings to their defaults. This is done by performing a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 screen stays black

I actually have bought the too much expensive Samsung smartphone Note 5 but such kind of accident with smartphone …  its LCD display went on dimming and dimming. it colour display black slowly and slowly eventually went black after 1 week time period .. but at that time the all thing was working means its sound, touch, call, sound, led light … and also these all thing also work today when i see the smartphone note 5 … but still its showing nothing any display on it … But the issue is related to this … kindly guide me or contact mr on no. 03********4 or my Gmail account please as soon as possible. — Dilawar

Solution: Hi Dilawar. We don’t think we understand your concern correctly but if you’re having an issue with your screen not turning on, the only other option for you is to have the hardware checked by a technician. Software troubleshooting can only be done with a working screen. If your phone powers on but the screen stays black or unresponsive, you won’t be able to do perform anything. A black screen such as this is usually indicative of a damaged screen. Consider sending it in for repair or replacement.

To see if the black screen issue is caused by a software or app bug, try booting the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy Note 5 not working with Bluetooth headset and Bluetooth speaker

Just installed the new nougat software and when I have my Plantronics Bluetooth paired with my phone and I get into my car or truck that has Bluetooth, my vehicle Bluetooth will pair while my Plantronics is already paired. So when I get a phone call I have 2 Bluetooth trying to answer the call at the same time. Sometimes my vehicle Bluetooth would answer the call, then my Plantronics Bluetooth would interfere and try to connect.

Before the update if my vehicle Bluetooth saw that my phone was paired with my Plantronics Bluetooth it would not try to pair with my phone until I unpaired manually from my Plantronics Bluetooth. I’m trying to figure out why I have this problem now and what can I do to fix this problem. I did a restart and that didn’t help and of course with the newer Samsung you can’t remove the battery for a restart. — Christian

Solution: Hi Christian. An issue like this happens often due to incompatibility. If the only different thing you did was to update your phone, that means that the two other Bluetooth devices may have become incompatible with it. If you can’t fix the problem by un-pairing all devices, deleting all Bluetooth profiles, and re-pairing them, you must try to do the following:

  1. Wipe the cache partition of your Note 5.
  2. Factory reset the Note 5.
  3. Factory reset other Bluetooth devices.
  4. Install updates for your Note 5.

If the steps above won’t work, try to update your two other Bluetooth devices as they have obviously become outdated or incompatible with the new Bluetooth system on your Note 5.

Problem 5: Galaxy Note 5 won’t work with in-vehicle Bluetooth system

Hello. So, I have a Samsung Note 5 and since this new update I installed I can’t connect to my car Bluetooth, which is a Clarion NX602 nav bluetooth system. I should say it connects like it says on my phone connect but no one can hear me. plus the big deal breaker: there’s no audio sound option so I can’t even listen to music I downloaded on my phone to the car.

I used to be fine without this new update. Everything worked but it seems this new update screwed with my Bluetooth. Any idea what I can do? i reseted the cache etc and tried on safe mode still nothing. It just shows call audio and that’s it. FYI: when I go connect it to a portable Bluetooth speaker, I have it works just fine. The audio and stuff volume is all there just not for my car. — Bruno

Solution: Hi Bruno. Your issue is similar to Christian’s above so kindly refer to our suggestion for him.

Car Bluetooth systems do not receive regular updates as often as smartphones do so older devices tend to become incompatible as time goes by. This is often the problem encountered by car owners who rely on their in-vehicle Bluetooth system for communication or entertainment. To fix your issue, contact your auto maker or the manufacturer of your car Bluetooth system to see if there’s any way to make their system compatible with the Bluetooth in your phone.

Problem 6: Galaxy Note 5 camera not working when using Instagram

I have a Galaxy Note 5 by Verizon that I just got from a friend and he reset it for me. I installed Instagram and my usual apps afterwards. I tried opening the camera on Instagram and it told me about the screen overlay. I turned that off and that went away. But then Instagram had a pop up that said “take photos and videos using the Instagram app.” So I clicked turn on: it then takes me to the app info for Instagram where my permissions are turned on for the camera and storage BUT I still can’t use my camera on Instagram. I go back to the main camera again and it takes me right back to the app info. Please help because I’ve tried everything and am at a loss. — Caitlin

Solution: Hi Caitlin. Try to delete the app’s cache and data and see what happens. This troubleshooting step is often the first thing a user must do if faced with a problem with a particular app or apps. Below are the steps on how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should clearing Instagram’s data won’t work, do a full factory reset. Refer to the steps above.

Problem 7: Galaxy Note 5 screen stays black, not working

Good day The Droid Guy. My Samsung phone has been through contact with water (not so deep though) but i immediately brought it out on water without a second (the screen was still on). I also immediately dried it out a bit and settled it in a container with rice. After a couple of hours, i turned it back on and it was working just fine as it was before.

Now after weeks, it wasn’t charged for 2 days straight (i was having fever) I had it charged it back again and then it has been having white horizontal lines on screen but still can still be swiped. The next day when i was still using it, the display would suddenly disappear but after pushing some button it shows again.. until one time the display didn’t show once more unless if you let the phone restarts. The Samsung logo would appear and nothing shows up again and today the phone now would only vibrate if the power button is pressed. Nothing shows in the screen anymore.

I also already had personal contact with some technicians in town. They’re saying that the LCD is broken and must be replaced at a very high price. I’m humbly asking for your opinion and suggestions on what must be done. Please give and advise some alternative ways that I can do to get my phone back to life again. Other than negotiating to a risky price on replacing its LCD. Thanks and MORE POWER. — Zhenaseguido

Solution: Hi Zhenaseguido. If the hardware has already been assessed by a technician and it’s been established that the screen is damaged, we’re afraid there’s not much option left for you. There’s no software hack that you can do to fix a bad hardware. In your particular case, there’s no settings to change or code to modify in order to make the screen to work again. You must have the screen assembly repaired or replaced if you want to use your phone again.

Problem 8: Galaxy Note 5 screen turns unstable when using clock apps

I’ve read the pages about the yellow/green flashing screen. I also have this problem but it seems to be associated with the Night Clock apps that I have tried recently. These apps mean that the display is on for several hours (so I can see the time while half asleep at night). The phone is also left charging overnight. The display starts flashing unstable by about 2am so I have to close the clock app. In the morning the display is very unstable and it can take ages before I can use the phone. I sometimes re-boot the phone, but this seems to make no difference. During the course of the morning it settles down and is stable by lunch time. Does the display not like to be alive but unused for a long time (several hours)?

The same problem occurs with a number of clock Apps (e.g. My Alarm Clock, Nice Night Clock) not just one specific one. I contacted the Help Desk at My Alarm Clock, and they investigated for a while but could not help in the end. Do you know of a clock app which does not have this problem? Regards. — Bob

Solution: Hi Bob. If your phone displays the same screen behavior regardless of the app clock you’re using, the problem must lie on the device itself. There must be an unknown software or hardware glitch that causes this isolated issue. We have our own Galaxy Note 5 and we tried to install the apps you mention here. So far, we haven’t observed any screen problem, especially the one you’re experiencing.

If a factory reset won’t fix your issue, consider getting a new phone.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 not receiving Nougat update, stuck in loading screen after failed flashing, other issues

Welcome to our #GalaxyS7 troubleshooting article for the day. In this post, we’re bringing you 10 more S7 issues and solutions. If you don’t find any working solution for your own S7 issue, be sure to also visit our main Galaxy S7 troubleshooting page.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge keeps restarting when opening links in a browser or app

Hi. My problem still persists: my S7 edge restarts on its own. I’ve read all your troubleshooting techniques and tried it all (uninstalled all the apps, removed SD card, soft reset, and hard reset). None of it worked. And soo sadly, it even got worse. The restarts usually only happened very minimal but after I tried the steps you said now even just browsing the internet I get restarts! It’s become too frustrating now. Here I thought I found my answer, so sad it was the opposite.

Anyway, I’m writing to inform that I’m not just complaining but asking for at least one method that works. Please do help. Thanks.

Again, my issue is the restarts. I noticed my phone restarts when I press links in my browser. And even opening certain apps. I know I have 3 GB of RAM so it’s impossible it be filled too quick. P.S. if you will say that there might be background apps running, the answer is no, there are time that just after I turned on my phone, minutes later of just basic browsing, it restarts. Please help. Thanks, I’m trying to give as many details as possible. — Giovanni

Solution: Hi Giovanni. Random restart issue can be due to software or hardware problem.  If all the software troubleshooting did not fix the restart issue, bad hardware must be to blame. Do a factory reset and see if your phone restarts when there are no third party apps installed. Make sure not to install any app or updates while observing the phone. You want to see to it that the phone runs a clean firmware. If the same problem occurs, that’s proof that no software hack can fix the issue for you. You should stop looking for a software solution and instead just send the phone in for repair or replacement.

Problem 2: Galaxy S7 stuck in loading screen after failed flashing procedure

I made an attempt to change a new unlocked ATT S7 Edge from ATT to the unlocked firmware. The phone is a G935A and I attempted to install G935U firmware using instructions on XDA-forums. After using Odin to do the download, I got error No support SINGLE-/SKU Supported Api:3 Dm-verity verification failed……. Need to check drk first…. Error code: 02 Phone is stuck at this location and it returns here even if I do a power down or reboot. I am not certain what step to take next. Can I attempt another download and how do I get phone into the download menu again is it with the power, home and volume down button press? — P22

Solution: Hi P22. You’re not supposed to use a firmware designed to work for a particular hardware build in another phone model. Doing so would almost always lead to problems. If you’re following instructions from a certain website, you should reach out to the community that provide them for support. We’re not aware of the instructions you followed (you obviously did not provide the XDA forum link) so we can’t check for ourselves if it’s problematic or not.

In general, some flashing-related issues can be fixed by flashing the stock firmware on the device. If you can’t find a fix for your problem right now, make sure to flash the original firmware version that originally came with your device.

To prevent this issue from happening in the future, make sure to do some research first to ensure that what you’re doing will succeed. Flashing is basically changing core system files and if you mess up a step, or if you use an incompatible firmware, you can expect problems like this to happen.

Problem 3: Galaxy S7 stuck in Verizon logo screen, making humming sound

So, my first problem is that this morning, i woke up around 7 and i looked at my phone and it was on the Verizon loading screen, i guess you can call it. I never turned off my phone completely before i went to bed and i don’t know how long my phone has been on this screen before i woke up but when i did, my phone was really hot. It’s the screen that when you turn your phone back on and it says the “Galaxy S7,” then it shows the Verizon logo with a red background.

Normally after the Verizon logo shows up, i’m able to use my phone within seconds but now none of the buttons are working. The reset button isn’t working and it’s been doing this for 3 hours at least.

My second problem is that for a few months my phone has been making a strange noise. it sounds like when your zooming in on a camera. the first time it happened a few times and it wasn’t that loud and it would only happen when i would go on snap chat. However the past few weeks the noise is getting louder to where I’m able to hear it loud and clear over my music and it happens every time i go on any app. What does this noise mean and how am i able to stop it? — Charleigh

Solution: Hi Charleigh. To try and fix both issues, you only have one attempt at troubleshooting — master reset. Like factory reset, this will reset all software settings back to their defaults, thus, effectively deleting all bugs that may have developed after some time. If the cause of the problem is software-related, master reset should fix both problems. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If the problem remains even after resetting the device, have it repaired or replaced.

Problem 4: Replacement battery on Galaxy S7 won’t hold a charge

My S7 has gone through 2 new batteries within the last 2 months. The person was taken back immediately after it failed to hold a charge. The second one I still have it doesn’t hold a charge either. the first thing I was taking back immediately after failed to hold a charge. The second one I still have and doesn’t hold a charge either. I follow the instructions of the place right where I bought the battery and kept it on charge for at least 12 hours before using. they offered only two types of batteries and are willing to give me my money back. I don’t know what to do in order to get this phone to keep a charge. It is very difficult to remove the battery. Please assist. — Vtrjr

Solution: Hi Vtrjr. You clearly have a phone problem here so it’s pointless to keep on changing batteries. If a new replacement battery did not solve the problem, there must be some power management issue on your phone. It can be bad motherboard or one of the components like the power IC. Consider getting a new instead of simply replacing the battery.

Problem 5: Galaxy S7 edge won’t charge or turn back on

My Samsung Galaxy S7 Edge has just recently started turning off. I will have it fully charged and then it will just die. I was able to use it for a while while it was plugged in, but as soon as I would unplug it it would die. Now it is at the point where it won’t turn on at all, not even while it is plugged in. It shows the charging symbol but it will never turn on or anything. I was recently able to turn it on for the first time in a while in safe mode while it was plugged in. But it stays at 0%. It won’t move. I’ve tried almost all the troubleshooting that I’ve read on your websites but nothing has worked so far. Got any ideas on what to do? Thanks! — Kelci

Solution: Hi Kelci. The only solutions we offer in our site are targeted for basic software issues only. If your phone does not turn back on, there’s hardly anything that you can do except to see if you can turn it back on to alternate modes. Unless you can do that, you can assume the issue is beyond your ability to fix and you must send it in.

Below are the steps that you can try to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy S7 voice mail app not working all the time

For at least the last few months, I’ve had problems playing my voice mail messages. It will play a few words then stop. I hit the play icon again and it plays a few more words and stops again. This continues until I either give up or come to the end of the message. It doesn’t happen all the time, and doesn’t even always do that with the same message. I’ve called my provider at least twice about this issue, but they haven’t been able to fix it. — Marty

Solution: Hi Marty. This is either a problem on your carrier’s end or something in your device. If it’s an issue within the device, there’s a chance that it may be due to an app bug. To check, wipe the cache and data of the app and see how it works. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the p in question and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the cache and data of the app won’t help, do a factory reset. Refer to the steps provided above.

Problem 7: Galaxy S7 cannot reply to SMS short codes

I have an unlocked Samsung S7 & I am unable to reply to business text messages. For example, my doctor’s office sends me a text message to confirm my future appointment. in the message it will say to reply with a certain “word.” I will try to reply back and it will say FAILED with a red exclamation mark. I use the messaging app that came with the phone. — Sky.lexx2

Solution: Hi Sky.lexx2. Only a select few and older Samsung devices provides a user to either deny or allow permissions for premium SMS or SMS Short Code. The Galaxy S6, S7, and S8 should automatically be able to reply to SMS short codes, unless your carrier or the app you’re using is blocking it. Kindly work with your carrier to fix this issue. Like most SMS and MMS issues, this problem is best addressed by your network so you have to work closely with them, especially if your phone came from them. For those using phones that are not provided by their carriers, the option to received or reply to SMS short codes may not be available.

Problem 8: Galaxy S7 not showing notifications

I have a few apps such as Facebook, vivint sky, groupme, etc that when I get notifications, the notification will flash but will not remain in the notification area like my email and text message notifications.  I’ve only had the phone a few months but I don’t recall it doing that when I first got the phone. — Gwen

Solution: Hi Gwen. You may have inadvertently changed the notification settings of the apps in question. Below are the things that you should do to check:

  1. Open Settings app.
  2. Tap Notifications.
  3. Look for the app you want to turn notifications for and tap it. This will turn on notifications for this app.
  4. Tap ADVANCED at the upper right hand side.
  5. Select the app you want to set the notifications for.
  6. Select the setting you want. The explanation for each option should be easy to understand.

Problem 9: Galaxy S7 Bluetooth keeps turning off wifi

Bluetooth keeps coming on and shutting my Wi-Fi off. Sometimes it does it when it shuts off, it will come back on and this will happen. Sometimes it just does it while my phone is in idle. sometimes it does it while I’m using it. — Lisa

Solution: Hi Lisa. Wipe the cache partition first and see how it goes. Should the issue remain, do a factory reset. Refer to the steps above on how to do both procedures.

Problem 10: Galaxy S7 not receiving Nougat update

My Galaxy S7 still has not updated to Nougat. What should I do?         — Liam

Solution: Hi Liam. If your phone was provided by your carrier, which means that it was given to you as part of your subscription plan with them, make sure to contact them for answers. Carrier-provided phones usually receive updates via OTA (over-the-air), that is, by downloading them via your carrier’s network. If you haven’t received any Nougat update right now, there may be some issues that only your carrier can fix. Alternatively, you can install Smart Switch in your computer and you can connect your S7 to it via USB cable. If there’s an available update, Smart Switch should prompt you for it.

Now, if your phone is an unlocked version from a different carrier, you can’t hope to receive any Android update by air. You can’t install a firmware version from another  in a different device. For example, if you have an unlocked ATT S7 and you’re now using it in T-Mobile network, T-Mobile won’t send you an update because of incompatibility. Again, you can try to use Smart Switch to see if there’s any available update.

If you want to update the device by a different means, you can also try what’s called flashing. Flashing is an Android term similar to installation in Windows environment. If you want to manually update your device via flashing, look for a good guide online.

Keep in mind that flashing can potentially damage your phone’s software if not done properly. Using an incompatible firmware version can lead to problems so make sure you know what you’re doing before actually doing it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 in-vehicle Bluetooth speaker not working properly after Nougat update, other issues

Hello Android community! Here’s another #GalaxyS6 article for you. As a continuation of our troubleshooting series for this device, we bring you more issues and solutions.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 screen flickers and freezes

My phone was working fine then suddenly its screen started to flicker in the morning a bit and by nightfall it was unusable. Screen flickers and hangs and when you turn the screen off and then on again brightness levels are lower than the settings. No auto brightness is on. When i continuously turn on and off the screen it starts working once the screen brightness comes to normal by itself. If i continue using one app for a longer period of time it starts on work smoothly but at one time i can use one app only now. Two apps and the screen becomes crazy. I did a hard reset. No change. Even reinstalled the software still the same. I am thinking about downgrading the software. Help me !!! — Ayesha

Solution: Hi Ayesha. Doing any further software troubleshooting won’t help. If by hard reset you mean factory reset, then downgrading the software version won’t make any difference at all. Factory reset should take care of any issue caused by a a software glitch. Since nothing changed after doing it before, we suggest that you hold off on doing any other software solution. A flickering screen issue is almost always caused by bad hardware so instead of wasting your time in flashing the firmware, just have the phone’s hardware checked by a professional.

Problem 2: Galaxy S6 touchscreen stopped working after it fell in water

Hi. I read your response to the person whose S6 edge fell in water and now the touch screen won’t work. You had suggested a hard reset in which you turn off the phone and then press all 3 buttons simultaneously. The problem with that is that it won’t turn off because the touch screen doesn’t work. If I push all 3 buttons while it is on, it will restart. When I did that, nothing changed–touchscreen still doesn’t work. What do you suggest will be the next step? I’m not sure which version it is. — Gduarte01

Solution: Hi Gduarte01. Exposing a Galaxy S6 to water is like a death sentence. It’s very rare to see a wet S6 survive without a scratch so if you haven’t done the basics like turn off the phone, open up the phone and dismantle parts, remove the battery, and dry the battery and the dismantled parts in a bag of rice for several days, we’re positive that that the reason why your phone’s touchscreen issue is due to a damaged screen assembly. If you’re lucky and water damage is isolated to the screen assembly only, the least that a technician may do is to replace it. That said, your next step is to have the phone checked by a technician so hardware damage can be assessed.

Keep in mind that moisture can stay inside the phone and do damage in the long run (that’s why water-damaged phone must be thoroughly dried). Repair or parts replacement may give your device a short life but eventually, it will still fail. Water, especially salt water, can lead to corrosion and corrosion can take some time to develop. If your phone will suddenly show problems weeks after repair, you’ll know your phone’s end is near.

Problem 3: Galaxy S6 won’t turn back on after it got water damage

Hi there. My daughter dropped my phone into the toilet. It was there for around 30 – 45 seconds. It was a clean toilet so only water there. I currently have it in rice, SIM card has been removed and the SIM tray also. Inside, i cannot see any white/red/pink. just silver/black. The phone was on as it went into the water, it came out not working, no lights/sounds etc. Any idea on what i can do? Thanks in advance. — Taragreeneyes

Solution: Hi Taragreeneyes. Unlike the Galaxy S7 and S8, your S6 does not have water resistance protection so it’s safe to assume there’s an on-going hardware issue preventing it from turning back on. Putting in inside a bag of rice won’t do much good at this point. You’re supposed to do that only after removing the battery from the system. Leaving the power source connected to a wet motherboard can short components, which can then lead to permanent hardware malfunction or failure. If you can’t open the phone yourself and do this critical “first aid,” we strongly suggest that you send the phone in or let a technician check it right away. It won’t guarantee that your phone will work normally again but at least you’ll get an objective assessment whether or not the device can be saved or not.

Problem 4: Galaxy S6 shuts down randomly, wifi won’t remain connected, weather app not updating after an update

I have a few issues with my phone and the cause could be related. They all started a couple months ago after a software update it seems.

  1. phone turns completely off randomly. sometimes it will stay on most of the day and most of the time it will shut off a number of times in just a few minutes.
  2. wifi….will not stay ON nor will it connect to a hot spot even at home unless I power down the phone and re-start.
  3. the weather app that came with the phone will not update itself. Its preset to update every hour but will not and it takes some fiddling with the screen to get it to update.

You asked for a version of phone I have but I am not sure what it is. I just entered what looked good to finish form….sorry thanks for any help you may offer. — Jim

Solution: Hi Jim. The first possible solution that you want to try is to wipe the cache partition. This will ensure that the system cache is not corrupted. System cache corruption sometimes happen after an update, leading to all sorts of trouble. Refreshing it though usually works. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the problem persists after refreshing the system cache, you can then try factory reset. This will wipe everything on your phone and bring all software to its defaults. If there’s a glitch causing the problems above, factory reset should take care of them. Here’s how to do that:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 5: Galaxy S6 screen won’t work after it got wet

So I dropped my phone in my pedicure water at the nail salon. I immediately picked it up and dried it off. It didn’t get completely submerged. I think it was the top half that went in, not sure. Anyway, the phone will charge and turn on, but the screen won’t turn on. What I want to know is, is there anyway of getting my pics, contacts, etc off of it without the screen turning on? The buttons at the bottom light up white, it make the t-mobile chime when it powers on. the Light comes on when it’s charging. I just wanna know if there is any chance of getting my stuff off of it before I throw it out. Thanks! — Chris

Solution: Hi Chris. You’ll need a working screen in order to give permission for another device like a computer access to the internal storage device. Plugging it directly to a PC via USB, even if the computer can still detect the phone, won’t necessarily give it permission to browse the contents of your phone. That’s not how Android works. If you think the contents are worth a few hundred dollars, try having the screen replaced to see if it will work again.

Problem 6: Galaxy S6 in-vehicle Bluetooth speaker not working properly after Nougat update

Hi! So Nougat >:( (said in Jerry Seinfeld’s “Newman” voice). Ever since this update, my Bluetooth connects, but all callers hear their voice echoing back at themselves when I’m connected so it’s basically useless. I have to switch everyone off bluetooth and on to speaker phone so they don’t hear the echo. I’ve unpaired and removed the phone from the bluetooth in my car. I’ve done every reboot imaginable. I’ve reset the phone. Still, the problem continues. It’s SO frustrating! I can’t hear anyone through the speaker while I’m driving, and I can’t put them on bluetooth because they can’t hear themselves think when their voices echo back at themselves while they’re talking. Help!! — Bari

Solution: Hi Bari. An issue like this is common after an update. The surprising thing is, yes, it was the update on your phone that caused it, but it’s really not your phone’s, or Samsung’s, or Google’s fault at all. Smartphones receives more software updates than in-vehicle Bluetooth devices, which means that their Bluetooth system are more up-to-date. Now, when was the last time you ever updated your in-vehicle Bluetooth system? That’s where the problem usually lies. In almost all cases like yours, incompatibility issue occurs simply because of an older in-vehicle Bluetooth. At times, the profiles used by a Bluetooth device becomes incompatible with another device due to updates as well. If you’ve already tried doing a factory reset on your phone (to make sure that this is not an Android software issue), we suggest that you contact the maker of your car or the bluetooth device in it to see if there’s something that they can do.

Problem 7: Galaxy S6 stays black after battery replacement

I have a Galaxy S6. The screen went black and I had just paid to have the battery replaced. Well, 2 days after, the screen went black. I keep trying to hard reset and it will flash blue at the top bit isn’t showing anything on the screen. I am not sure if it’s the battery or if it’s the screen? I don’t know how the screen would be damaged because I haven’t dropped it. Maybe the screen connection is loose? Could you clarify if it’s likely the screen or the battery? — Cayla

Solution: Hi Cayla. It’s clearly not a battery issue. If it’s a battery failure, there wouldn’t be any LED light showing at all. To get to the bottom of the issue, you want to let a professional take a look at the hardware again.

Problem 8: Galaxy S6 edge plus keeps crashing, stuck in boot loop

Hi, I have a Samsung edge S6 plus and it keeps crashing, a blue light comes on and it gets stuck in a loop of the first Samsung black screen with model logo and then black Samsung loading page. and then it crashes again and it’s in this loop continually. eventually I don’t know how but it starts working again. This time however it wouldn’t restart. so I followed your page advice of holding down volume up, home key and power button but I can’t clear cache as my phone now has a blue screen with a robot with a refresh button in its tummy and white words at the bottom which say installing system update. I’ve plugged it back into the charger but I don’t know what to do now. Thank you and I guessed the android version, I’m not sure. Thanks again. — Amy

Solution: Hi Amy. If you’re trying to boot to Recovery mode and you’re doing it right, you should be in a different page than the one you’re seeing right now. We think you may be at Odin or Download mode, which is accessed with a slightly different button combination. Please refer to the steps below on how to boot your phone to each of these modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone continues to reboot on its own, or won’t even restart normally, there must be a hardware issue causing it. You must have it repaired or replaced.

Problem 9: Galaxy S6 edge won’t charge via USB cable after an update

Hi. I have a Samsung S6 edge and over the last week or so I’ve had major charging issues. I updated the software after a notification. This is, I think, has been the start of my problems. I can charge the battery wirelessly, however 90% of the time when I charge via the cable it doesn’t recognize it, flashes up usb connected, gives the power sharing message or constantly flashes on or off charge. I’m guessing a software issue but I have done all the necessary shutdowns resets etc including factory reset. Does this mean my charger port/battery needs replacing? — Chris

Solution: Hi Chris. If your phone charges wirelessly without a problem, the problem is most likely found in the charging port. It may no longer be working properly and the system mistakenly detects the charger as another device. If a factory reset did not change anything, you should seriously consider sending the phone to be repaired or replaced.

Problem 10: Accidentally dropped Galaxy S6 Duos won’t read second SIM card, SIM card slot not working

I have a Samsung Galaxy S6 Duos that has work well for over 9 months. However, I recently dropped it (it has a protective cover) and the second SIM has not worked since. The SIM is OK since I can switch locations and it works fine in slot 1. I am presuming that either the contacts for sim slot 2, or the antenna (if they are separate), has been jogged or damaged somehow. In your opinion is this worth trying to get fixed (and how many shops have any experience of dual sim phones in the US) or should I simply get a new phone? — Paul

Solution: Hi Paul. The best person that can give you a more authoritative answer is the technician who has physical access to your phone. The hardware must be thoroughly tested first in order to know where the problem lies.

If you badly need the second SIM slot for your lifestyle though, we recommend that you simply get a phone replacement.  Unless an attending technician is 100% sure that he or she can fix the problem, there’s really no point in spending your money for an unguaranteed repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 messaging app lags when in group chat, low storage space error, other issues

Hello Android fans. Welcome to another #GalaxyS7 troubleshooting episode. In this one, we bring you 10 more S7 and S7 edge issues. We hope that our solutions can effectively fix problems mentioned here as well as similar ones not reported to us.

Below are the specific topics we prepare for you today:

  1. Galaxy S7 messaging app lags when in group chat
  2. Galaxy S7 keeps rebooting by itself
  3. Sent messages from Galaxy S7 edge do not always arrive
  4. Galaxy S7 not receiving Nougat update
  5. Galaxy S7 screen stays black and won’t turn on after it was cracked
  6. Galaxy S7 died after deleting a file from the system
  7. Galaxy S7 turns itself on and off
  8. Galaxy S7 keeps showing low storage space error
  9. Truck’s Bluetooth speakers not working properly when connected to Galaxy S7 edge and other Bluetooth devices are nearby
  10. Galaxy S7 stops reading MP3 files after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app lags when in group chat

So my phone has this problem with the texting. You see I just got my phone about a week ago and it has this problem. When I have a group chat and i’m getting more than one text at a time it lags, doesn’t receive the text, or will separate the conversation to each person and I have to download the text like a picture which doesn’t work. — Sam_morales03

Solution: Hi Sam_morales03. There may be an app-level bug causing this problem so the first troubleshooting step that you want to do is to delete the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Deleting a messaging app’s data will delete your conversation threads so if you have some important messages, be sure to create a backup first.

If wiping the cache and data won’t change anything, consider using a different messaging app. You can download some free messaging apps from Google Play Store.

Problem #2: Galaxy S7 keeps rebooting by itself

I have a Galaxy S7 which powered off by itself. When I powered it on, it just shows MetroPCS logo and won’t go past it. No reboot has worked. Tried soft and hard reboot, nothing is working. I am tired with the phone. I just got the phone not even 7 days ago and so many problems. I have insurance on it. I don’t know what to do. I just need it fixed I deal with security with public and I need my phone handy at all times. Thank you. — Sunshine_8813

Solution: Hi Sunshine_8813. In a lot of cases like yours, the main cause of the problem is hardware-related. If you can’t boot the phone to alternate modes (Recovery mode, Safe mode, and Odin mode), then the only thing that you can do is send it in. We understand that your phone is important for your job but repair or replacement is the only solution for you. You can’t do any software troubleshooting on the device if it won’t stop rebooting by itself.

In some rare cases, there may be a chance that the random reboot issue may stop to allow you flash the bootloader or firmware. Flashing or installing is the only available option for you if you can successfully restart the phone to Odin or Download mode. Basically, what you want to do is to force an update to your phone to wipe the current firmware or bootloader and bring all software back to its original state. Again, flashing is only possible if you manage to boot your S7 to Download mode. To do that, follow these steps:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Booting to Download mode is not a solution in itself but a way to possibly fix your problem. If your phone won’t reboot on its own while it’s on this mode, you then need to get hold of a PC so you can install the right software for the subsequent flashing process.

Bear in mind that flashing is inherently risky and may result to complications if not done properly. Make sure that you do some research about flashing and how it should be done on your device. Not all flashing process is the same so be sure to use a guide specifically designed for your phone model.

You also need to use the correct firmware version for your phone model. A good flashing guide should mention a link where you can download the necessary software for your PC and the correct firmware for your phone.

Before you try to flash the firmware, we recommend that you try flashing the bootloader first as a bad bootloader sometimes results to random reboot problems. Like flashing a firmware, there must be a specific set of steps on how to do this on your S7. To give you a general idea on how to flash a bootloader, try checking the steps below:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #3: Sent messages from Galaxy S7 edge do not always arrive

Hi. My friend has a Samsung S7 Edge and I have an iPhone 7 plus. Every morning he sends a text message but sometimes they don’t arrive. He’s not aware of it as it appears to be sent. I have to text him to see what’s happened. He tries to resend and sometimes it arrives.

The other night 3 of the same messages all arrived in the evening although they were sent in the morning. His phone at that time was connected to wifi. Hope you can solve the problem. Thanks. — Carolyns

Solution: Hi Carolyns. An issue like this requires support from both carriers (yours and your friends). Although the problem can be caused by your friend’s phone, it can easily just as easily be an issue on your end, or on one of the carrier’s systems. Troubleshooting in this case needs time and effort on both yours and your friend’s phone too.

To fix a possible app or phone issue on his phone, try to ask him to delete his messaging app’s cache and data first. To do that, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, he then needs to try using a different messaging app for a few days so he can observe if the problem lies on the current app. There are many free messaging apps in the Google Play Store so you can direct him there.

If nothing changes and the issue won’t go away afterwards, ask him to contact his carrier so they can take note of the issue. A problem like this does not always have an instant answer and it may take some time from his carrier to figure out what’s going on. If the carrier will say that everything is good on their end after a thorough troubleshooting, the cause of the problem may be on your network.

Problem #4: Galaxy S7 not receiving Nougat update

Hello. I just wanted to know if there any specific reason why a Samsung Note 5 and a Galaxy S7 Edge (some) would not get the Nougat 7.0 update? I tried to see if the update was released in my area but every time I click on Software update, a notification pops up and says my device is up to date. I also have another Galaxy S7 Edge and S7 but they are already running the Nougat version. I’m not quite sure what the problem is. Please advise. Thanks! — Eva

Solution: Hi Eva. For carrier-provided phones, system updates are usually released in batches so all a user can do is to wait for their device’s turn to download them. There’s nothing that you can do about that but if you think your device is way overdue for an update, you should contact your carrier for information.

If your phone is built for another network and you’re using it in another, you cannot expect to receive an over-the-air (OTA) update. A carrier can only update its own phone. If it detects that you’re using a phone from another carrier, like an AT&T Galaxy S7 and you are in AT&T network, your own carrier won’t release an OTA update to your device at all. This is to prevent bricking your device. If your S7 is part of your subscription plan with your current carrier,  we suggest that you contact them so they can assist you.

In some cases, carrier won’t also release updates to rooted or customized (phones that run custom or unofficial firmware) devices. Again, this is to prevent bricking devices. If your phone has been rooted or customized, try to flash the stock software first before checking for any OTA update.

If you have a computer, try to install Samsung Smart Switch to it and use it to check if you can update your phone.

Problem #5: Galaxy S7 screen stays black and won’t turn on after it was cracked

I have a Samsung Galaxy S7. I had it in my back pocket while tearing shingles off a roof. Some how I must have hit it and put a small dent which lead to the screen cracking. The cracks are small and hard to see. At first I had a little screen picture at the top but it wasn’t right but now the screen stays black. It has the lights like my message light is blinking, when someone calls it rings but I haven’t been able to answer it cause I don’t think I can swipe unlock it. Would replacing the screen alone fix this issue or is there more wrong then that. Is the LCD in the screen itself or is it totally different. Any questions feel free to ask. I did do a soft reset and it didn’t change anything. Thank you very much for your time as I’m sure it is valuable. — Brian

Solution: Hi Brian. If this problem was there before the phone was physically damaged, stop wasting your time looking for software solutions. The best thing that you can do is to send it in so the hardware can be checked. That’s the only way to determine the extent of the hardware malfunction. Frankly, we can’t really tell if the issue is only limited to the screen assembly, or if there’s another malfunctioning part in the logic board. That the phone is showing that it’s on and can still receive calls is itself a good thing as it suggests that the system in general is still working.

If the problem has been happening before damaging the screen, try to do a master reset and proceed from there. Master or factory reset will restore all software settings back to their defaults so if a glitch has developed after some time, it should be able to eliminate them easily.

Here are the steps on how to master reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #6: Galaxy S7 died after deleting a file from the system

I had this program ‘Andromeizer’ and every time it started it stated: this file <App_’?’, is a txt file. It takes space and is a potential security threat. Fix it!>. So I did fix it! I went to the tread: 0/’sys’ or ‘system ?’ and found the file and deleted it! And I rebooted as requested! That was last the time I had my phone open! I have tried all your advices and none of them does the trick! I have had it in a shop for repair but they gave up! I’m not sure whether they’re experts or not but I really don’t think so! Thank you. — LaKris

Solution: Hi LaKris. If an Android phone does not turn back on, there’s almost always nothing that an average user can do about it. Try to boot the phone to alternate modes first and see if a certain hardware button combination can make the phone come back on. Only then can do the follow up troubleshooting. Remember, you cannot do any software troubleshooting unless the phone is on. If it remains dead or unresponsive, there must be a hardware cause to it. In that case, you must contact Samsung or any relevant party so the phone can be repaired or replaced. If your local service center is of no good, send it to Samsung instead.

For reference, here are the steps on how to boot your S7 to the three alternate boot modes and their respective follow-up troubleshooting:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S7 turns itself on and off

Hello. I have a Samsung Galaxy S7. I got it as a gift and assumed it was brand new. worked fine when i used it for the first year approximately. Didn’t have internet at the time so didn’t use it much. One day i was using it and it turned off on me. I plugged it into power and after a few moments it started to turn itself on and off repeatedly and would show random battery percentage.

I tried factory reset multiple times and no luck. done some research and found out it was a refurbished device so it had no warranty and so i bought the latest s tab 2 but want to get this old one fixed. Any help would be great. Thanks. — Dakota

Solution: Hi Dakota. Like what we’re saying above, random reboot issues are mostly caused by bad hardware. If you’ve already tried all applicable software troubleshooting like wiping the  cache partition, battery recalibration, observing in safe mode, and factory reset, there must be a malfunction in the hardware causing it. In some cases, a bad battery can result to frequent crashes or reboots while in others, a damaged power IC can also lead to the same symptoms. Because your phone’s battery is integrated to the logic board, only a repair can identify if it’s still working or not. The same can be said for other hardware components so be sure to bring the phone to Samsung or to an independent service center.

Problem #8: Galaxy S7 keeps showing low storage space error

HI guys! For the last 3 or 4 months, my phone has been telling me that I am low on storage space. I usually don’t keep a lot of excess apps on my phone other than the ones that come stock, and I have deleted 5 or 6 excess apps since I started getting this notification, yet I continue to get this notification. I absolutely require all of the apps that are currently left on my phone. I have also deleted all excess files, and done all of the soft resetting and everything like that, and still get that notification. I don’t have an SD card, and absolutely cannot afford one. It should be mentioned that my mother has the same phone and is having the same issue, and we got them around the same time. Is this a problem with the phone? Are there any tips or tricks to fix this? — Laci

Solution: Hi Laci. A common sense trick in this case is to ensure that you have more than enough storage space left by checking available storage under Settings. Make sure that you have at least 1GB left to allow system caching to be done without problems. If you have more than 1GB available space at this time and the phone continues to show the error, it may be due to a system glitch. Do a master reset and see how it goes afterwards. Be sure to back your important files up such as photos, videos, etc., before doing the reset.

Problem #9: Truck’s Bluetooth speakers not working properly when connected to  Galaxy S7 edge and other Bluetooth devices are nearby

I have a S7 edge, Gear S2 Watch, Bluetooth headset and when I’m in my work truck, I connect to a Bluetooth audio device that plugs into my truck’s AUX port. With all devices connected, the audio coming from the trucks speakers is of very poor quality until I disconnect my headset and watch so that my phone is only connected to the Bluetooth aux device. I thought that Bluetooth devices wouldn’t interfere with one another. Any help to fix this issue would be appreciated. My truck is a 2008 Toyota Tundra, no GPS, no satellite radio. — Dave

Solution: Hi Dave. In general, almost all of the latest Bluetooth gadgets are equipped with a system that prevents interference from other Bluetooth devices, even when they’re using the same frequencies. Interference from other Bluetooth devices usually result to disconnection or random drops in connection so if you’re experiencing any of these two, you have no other choice but to turn off the problematic device. Since you’ve pretty much isolated the issue yourself, the problem most probably lies on your truck’s Bluetooth speakers. Contact the maker of the speakers and see if there’s any way to minimize interference when other Bluetooth devices are operating in range.

Problem #10: Galaxy S7 stops reading MP3 files after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. The latest Android update may have caused a glitch with the operating system or other apps that reads the SD card. We haven’t heard of any such glitch but anything can happen when there are millions of possible points of failure in a complicated ecosystem as Android. Try wiping the cache partition first to see if that will change anything. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If refreshing the system cache won’t help at all, booting to safe mode might. Safe mode blocks apps other than the ones that came preinstalled. If one of your installed apps is causing the problem, the issue should not occur while safe mode is on.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should the issue remains after doing the two procedures above, don’t hesitate to factory reset your phone. All these three (wiping the cache partition, observing in safe mode, and factory reset) are meant to address general post-update issues but they can also be performed if you encounter a particular problem. If the issue remains, that’s can be an indication that of a possible firmware glitch or poor firmware coding. This means that it’s a bug due to inefficient coding that was not noticed by the developer. If you updated your phone by air (OTA), you should contact your carrier for a solution. Bugs due to poor coding don’t have immediate solutions and it may take some time before a developer can come up with a fix.

 


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