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Android 6.0

How to fix a water-damaged or wet Galaxy S7, other issues

wet S7

Smartphone owners usually wonders what’s the best way of fixing a water-damaged or wet device, particularly the #GalaxyS7, so we think publishing a brief guide about it is necessary. This issue and four others will be discussed below. We hope you’ll find this material useful in your own search for answers.

  1. Galaxy S7 no sound issue during calls
  2. Galaxy S7 screen remains black and showing colored horizontal lines
  3. How to fix a water-damaged or wet Galaxy S7
  4. Calendar not restored after Galaxy S7 was factory reset
  5. Galaxy S7 lower screen stutter and turns white randomly after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 no sound issue during calls

Thank you so much for offering this service.

When I make or receive calls, I cannot hear the other person on the other end of the call and vice versa. Outgoing calls, I can hear through the earpiece speaker the “ring” sound that the call is being made. When the other person picks up, there is no sound. I’ve switched to speaker and used the speaker phone, still no avail. When someone calls me, even if I’m not currently using the phone, i get a message that asks if I want to put the current call on hold to pick up the person calling in. Very strange. Software is up-to-date and the phone works great in all other functions, except this. I’ve done a soft reset, but not a factory reset. I’m hoping there is another option and that be my last resort.  Please, please help. — Samantha

Solution: Hi Samantha. Are you using a third party dialer? If yes, try using the stock dialer app or simply uninstall the third party one to see the difference.

Alternatively, you can try to boot your phone in safe mode during calls so you can compare how calling function works. With Safe mode on, all third party applications and services will be prevented from running. If one of them is the reason for the trouble, the issue should not happen while safe mode is enabled. To restart your phone in safe mode, simply follow these steps:

  • Turn the phone off completely.
  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If your phone successfully booted up in safe mode and there’s no calling issue whatsoever, try to uninstall suspected apps until the issue is gone. Or, you can proceed with Factory reset through Settings or Master reset by booting up your phone in recovery mode again. Either way, the problem will be fixed.

Problem #2: Galaxy S7 screen remains black and showing colored horizontal lines

I was out for a walk and had my phone in my back pocket. I didn’t sit down anywhere or bend it. However, sometimes I can hear it constantly trying to do something, the screen seems to be touchy at times and I will pull it out of my back pocket and discover it has “popped” to all these other apps or tried to go to the internet, etc. The screen suddenly went black and I kept hearing all these notifications. I didn’t get it wet or drop it. I could still hear notifications and receive phone calls, but I couldn’t see or send a text or dial.

I went to the Verizon store in my home town (I had only purchased the phone about 3 months ago) and the lady at the counter said it was probably a software issue with the screen. She tried turning it off and on but nothing. She said that I could send it in for a warranty but that if they discovered internal damage, I might have to pay upwards of $300 for the phone.

I am still paying off the phone for about $200 some dollars. Or she said I could make an insurance claim but I have a deductible and it may cost me an extra $150. Both these alternatives upset me and they sounded expensive.

I have never cracked the screen or gotten the phone wet, but they did transfer all my phone numbers and photos from my Tracfone to this phone, and it has been very full, and I cannot put any other apps on it. I have kids and I have tried to erase the many photos I have of them, but it’s difficult. So the phone is loaded to the max. I even had to take Candy Crush off of it. I don’t know if this has anything to do with it.

I then tried to fix it myself by resetting the battery a couple of times and now it had multi colored horizontal lines and when I call it from my house phone, it won’t ring now.

Please help! If I send it into Verizon, what’s stopping them from lying and saying it does have internal damage when they can make some money off of me? I haven’t been happy with this company but they are the only ones that work the best in this limited service area that I live in. Thanks. — Susan

Solution: Hi Susan. The problems you describe here appears hardware in nature rather than software ones so your best chance at having a working phone again is to either have it repaired or replaced. If your phone continues to boot up but the screen remains black or showing colored horizontal lines, that’s an indication that the screen assembly may have failed. Discoloration of the screen can be caused by a malfunctioning LCD, one of the major components of a screen assembly. Sadly, a problem like this can’t be resolved by doing some software troubleshooting like the ones we usually provide. You must have the phone checked physically so a complete hardware diagnostics can be conducted.

Problem #3: How to fix a water-damaged Galaxy S7

I dropped my phone in water and dried it off. I then took off the back cover to make sure water didn’t get into it but it did. I quickly dried it. At that point my phone was still working properly however it was being slow and lagging. It didn’t look like water got anywhere into my phone but my phone was being weird. It goes to the Galaxy S7 loading screen then in the top corner it says rebooting system and then goes to this programmer looking screen, the Android System Recovery. No matter what I do or press I always get that screen where I have options of rebooting system, apply updates from ADB, external storage, and from cache. I can wipe data and factory reset and that didn’t work.

I’m giving the option to wipe cache partition, reboot to boot loader, power down, view recovery logs, enable cp logging, and disable cp logging. I’m in desperate need of help and I put my phone in rice for about a week now, just to make sure its dry and whenever I turn it on I get this screen. Please help. — Alexis

Solution: Hi Alexis. If your phone started acting up after it got wet, that’s probably because water has seeped into the motherboard, causing problems. In a perfect world, you should have removed the battery right after pulling out the phone from water, cleaned it properly using alcohol, and left it to dry thoroughly for days or weeks. Not doing any of these can lead to problems later on, like what is happening to your device right now.

Leaving the battery connected to a wet motherboard is a perfect recipe for disaster. Current can reach places of the board where it’s not supposed to go. This means that some components can get shorted, which can lead to hardware problems. Electrolysis can also develop after some time, causing metal components of the motherboard to stick to another. Water can cause corrosion of parts which is the last thing you want to happen on a motherboard.

The worst thing that you can do to a wet smartphone though is by turning it on. Doing so will not only hasten the destructive chemical processes that happens when a motherboard is exposed to water, but that will also be a certain death sentence for your device. There’s no faster way of frying electronic components than by turning on a wet phone. You can bid those components goodbye right away.

Whatever the exact reason why something triggered the phone to boot in recovery mode, making it technically unusable, one thing is for sure — your S7 is gone. To be frank, unless you are amenable to replacing the motherboard entirely by yourself, there’s little to nothing that you can do. Either you let a professional take a look at it, or you get a replacement. We know these may be unacceptable for you right now but just like what we said to Susan above, hardware failures cannot be fixed by software solutions.

If you think you can still salvage your phone by doing something on your end, below are the steps that you can try.

Tear the phone down

Find a way to open up the phone so you can clean the inside parts completely. This procedure requires special kits so a complete teardown is achieved. Remember, you don’t know what component is exposed to water at this time so you will have to inspect every removable part inside. This first step requires tools and skills so if you don’t have both, don’t even think of doing it. You can research for ways how to achieve a complete teardown of your Galaxy S7.

A word of caution: doing this step will obviously void the warranty and may brick the phone for good so do it at your own risk.

Clean the parts

Once you’ve managed to separate the components from each other (and we hope you can manage to put them back together later), get a large pan so you can pour about a quart of alcohol to it. You can use old 70%-90% rubbing alcohol depending on what you have. Don’t use drinking alcohol! You can use ethyl or isopropyl alcohol instead.

Now put the components in the pan (including the case and everything) and clean them thoroughly. Don’t forget to disconnect the battery before immersing it in the pan. Then make sure that you remove any dirt or minerals from the components. Swish them in alcohol for 5 minutes. Alcohol will then do its job of absorbing the water from the phone. After 5 minutes, remove the phone and parts from the pan, drain the alcohol from them, and dump the alcohol. Do the same process once to ensure that no dirt, water, or minerals remain.

Dry the phone

Dry the components with clean soft cloth and re-assemble the phone. Be sure to dry each part before the reassembly by putting them into a ziplock or container with uncooked rice or silica gel. Make sure the container is sealed. Then you have to wait for at least a week. The rice or silica gel will absorb the alcohol so make sure to dispose them properly afterwards.

After a week, open up container, wipe the components with clean soft cloth, and begin the reassembly. Hopefully, your first aid procedure will work and the phone will run normally again.

Problem #4: Calendar not restored after Galaxy S7 was factory reset

Please help! I’ve tried everything and have been up for hours.

Today my Samsung S7 just went dead although I knew I had 64% charge…it was like it had no charge. Someone told me to hold down both volume buttons and home and power button at same time.

The phone came back on and we hit restore and it updated system.

After several hours I had everything back except for the calendar. And I’ve tried everything for the last few hours. Soooo frustrated since my life is in that calendar. Can you help me please??? — Sarah

Solution: Hi Sarah. If you did a factory reset and restored everything except the Calendar, that means that the events were not saved in Google cloud or to any other cloud services. You can only restore the things that were saved somewhere else (like in another device or in the cloud) before the reset. If your Calendar information were not synced with your Google account or Samsung account, there’s no way for you to get them back again.

Problem #5: Galaxy S7 lower screen stutter and turns white randomly after Marshmallow update

Just downloaded the software update for 6.0.1. Almost immediately the lower half of the screen started to stutter (and turns white) when the power or home key is pressed to unlock. This also occurs seemingly randomly and regardless of which apps are open. It also happens during start up as the Samsung logo is displayed. I have performed factory reset and partition cache but still no joy. Concerned this is a bug with the update. 9.3 GB of storage available on phone so don’t think it is a space issue. Phone worked perfectly beforehand. — Scott

Solution: Hi Scott. We suspect that a third party app is to blame for this problem. Although you can try to check if our suspicion is true by booting the phone in safe mode (steps provided above) for a few days, other third party application or service may continue to run. We recommend that you do another round of factory reset instead and observe how the phone’s screen works for 48 hours without installing any third party app. This will help you determine if one of your apps is to blame.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 text messages are showing in Outlook email inbox, other app issues

S6 outlook

Hello TheDroidGuy community! Welcome to another post about #GalaxyS6 app problems and solutions. We want to share today six app problems coming from some S6 users.

  1. Galaxy Samsung S6 native messaging app
  2. SwiftKey app issue in Galaxy S6
  3. LinkedIn app in Galaxy S6 creates duplicate contacts
  4. Galaxy S6 text messages are showing in Outlook email inbox
  5. Galaxy S6 freezes and Touchwiz app not working properly
  6. Kid Mode app on Galaxy S6 not working after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Samsung S6 native messaging app

Hi there. I recently got the Galaxy S6 and am new to the texting app Samsung uses. Under all of my texts is the time the text was sent or received, which is nice, but it also displays what kind of message it was. “text message” or “multimedia message” appears as well as the time. I was wondering if there was a way to hide or remove the kind of message from appearing under each text message. I am not finding a simple solution and am wondering if this is something I cannot control or if I will need to download a different messaging app if I would like to do this. Thank you in advance. I’m sorry if this message is a little long, just wanted to be thorough I suppose. Haha. — Victor

Solution: Hi Victor. The native Samsung texting app is designed to display the kind of message you are receiving. The app is coded this way and unfortunately, there’s no way to redesign it.

Problem #2: SwiftKey app issue in Galaxy S6

I installed the SwiftKey app on all my previous Android phones. When I put my phone into ultra power-saving mode everything goes grayscale and the keyboard goes to the  basic Samsung keyboard. (which is expected) But when I bring my phone back off of ultra power saving mode it does not go back to what I had set my default keyboard to be, which is SwiftKey. Every time and take my phone out of ultra power saving mode I have to go back into language and input settings to  change my keyboard default back to SwiftKey. I’ve tried deactivating all the other keyboards that are on there, and that doesn’t make a difference. Any ideas? — Jackie

Solution: Hi Jackie. Looks like the issue is on operating system being unable to automatically switch back to default settings. To fix that, try these three potential solutions:

Delete SwiftKey’s cache and data

Although it’s highly likely that the issue is with the operating system, we don’t think wiping the app’s cache and data won’t hurt. These are the steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Swiftkey app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Wipe the cache partition

Another type of cache you need deleting is the phone system cache. An outdated or corrupted system cache can lead to issues. It’s also a recommended maintenance procedure that must be done regularly. Deleting the existing cache may fix your problem. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

This procedure is the last resort. If the first two won’t change anything, doing a factory reset is your last chance. Make sure to create a backup of your personal data before proceeding.

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: LinkedIn app in Galaxy S6 creates duplicate contacts

LinkedIn duplicated my contacts to hundreds per person and crashed my contact. I have disabled the automatic syncing and try to delete the duplicated contacts manually (which was up to thousands!) and the contacts keep crashing halfway.

I decided to uninstall LinkedIn app and stop all syncing.

Now I can’t even access my contact because everytime I tried to go in, it will be updating contacts for the longest time and then crashed.

My storage becomes 87% filled when it was just 59% a few days ago and I did not install any other apps. Please help!! Thank you. — Lina

Solution: Hi Lina. There must be an unknown bug that triggers the Contacts app to sync and crash eventually. Deleting this app’s cache and data (steps provided above) should help you fix this issue. Keep in mind that tapping the Clear Data button will virtually uninstall Contacts app, wiping all your contacts in the process. Make sure that you have a master copy of all your contacts saved somewhere else before doing this procedure.

Problem #4: Galaxy S6 text messages are showing in Outlook email inbox

My Samsung Edge is new, so I am still trying to get things set up. I have two problems:

1) I want to share a contact, but following your tutorial, I open Contacts, select the one I want to share, go to More, and where I would expect “Share contact”, all I get is the choice between “Delete” and “Mark as default” (in between, there is even an empty line). What do I need to do to get that option back?

2) More tricky: I have 3 mail accounts that I want to get displayed on the phone, one my company’s MS Outlook, which I have working now, and the other two are Hotmail accounts. I have set each of them up and they have all at one point been working, but I can’t get all 3 (or even 2) to work at the same time so that I can switch between the mail accounts.

3) Is there a way to stop getting the texts I receive on the phone to show up in my company mail?

Your help would be greatly appreciated! — Jessy

Solution: Hi Jessy. To answer the number one question, you must first tap on the contact before tapping on more so that the Share namecard option will show up. Once you do that, there will be a list of sharing methods available for you like the following:

  • Add to OneNote: Save the information to your OneNote account.
  • Android Beam: Send the information using NFC and Android Beam.
  • Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing and sending via Bluetooth.
  • Contacts: Share files up to 1 GB using Contacts.
  • Drive to save the information to your Google Drive account.
  • Email to send the information as an email attachment. See Compose and Send Email.
  • Gmail to send the information as a Gmail attachment. See Create and Send a Gmail Message.
  • Messages to send the information in a text message. See Send a Multimedia Message (MMS).
  • OneDrive: Save the information to your OneDrive account.
  • Quick connect: Send the information to a nearby device.
  • Wi-Fi Direct to send the information to another device via Wi-Fi Direct. See Wi-Fi Direct.

If these options won’t show up, you are either using a different Contacts app, or there’s a firmware bug causing it. Make sure you wipe the Contact app’s cache and data and/or do a factory reset (steps provided above). Don’t forget to backup your contacts first before doing any of these.

We don’t get what you mean by the second concern. If not all accounts are syncing properly, make sure both account and master sync are enabled. The account sync option should be found under the email account settings menu. To turn on your phone’s master sync, just follow these steps:

  • Go to the Home screen.
  • Pull down the notification bar.
  • Tap on Edit at the top of the screen.
  • Look for Sync and tap it.

Finally, in order to prevent your text messages from showing in your email’s inbox, you have to go deep inside your Outlook’s settings. Just follow these steps:

  • Open your email app.
  • Tap the Settings button from the menu (by pressing the soft button in the bottom left part).
  • Select Account Settings.
  • Select your company email account.
  • Scroll down to the bottom and look for More Settings.
  • Scroll down and tap Sync text message option. Make sure that you leave the box unchecked.

Problem #5: Galaxy S6 freezes and Touchwiz app not working properly

I have a Samsung Galaxy S6 from Sprint. I only use it on Wi-Fi and it has given me no issues till 2 days ago. My Touchwiz  app has been acting up. I haven’t installed anything new recently. Not only has Touchwiz been giving me issues, my phone now constantly freezes up. I have uninstalled many apps as well as did a factory reset. And I’m still having the same issue. Prior to doing a factory reset i installed a different Touchwiz home app, still had same issue. Please help me as i do not know what else to do. A friend said try a hard reset but he wasn’t sure if that would fix anything. And i don’t want to waste time on something that might give me the same result.  — Matthew
Solution: Hi Matthew. Have you tried narrowing down the possible causes by doing a factory reset and observing the phone for a day without all your third party apps? If you haven’t, we suggest that you do it. It’s possible that the launcher app (Touchwiz) you are using right now is to blame. Doing a factory reset will obviously not fix the problem if you simply re-install the cause of the problem. Doing another round of factory reset and observing the phone for some time should tell if there’s a difference.

Problem #6: Kid Mode app on Galaxy S6 not working after Marshmallow update

Updated my S6 to Marshmallow  and now Kid mode is not working. I’ve deleted the icon for the old version of Zoodles my kids love and now the new icon shows up under apps. However,  if i click on it it brings me to the Play Store page with the options to open or update. Won’t open and after downloading update, i get the error code 505. Won’t install. I’ve tried to install a flash player after adding Firefox. Wiped cache partition. A bunch of things and no luck. I really want the old version and tried downloading from a couple sites and it refuses to install. Please help! Two very unhappy kids. Thanks! — Nadine

Solution: Hi Nadine. The Play Store error 505 is usually indicative of a compatibility issue. Either the app is not yet optimized to work with Android Marshmallow, or the current firmware on your phone is not official. We recommend that you contact the developer of the app to ask them for more information about this issue. You can do so by checking their contact information in their app’s installation page in Google Play Store website.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix Samsung Galaxy S6 Edge that became slow after Android 6.0 Marshmallow update, other system issues

For the last couple of days, we’ve been receiving requests for assistance from #Samsung #GalaxyS6Edge users as some couldn’t update their devices while others complained about their phones becoming so slow after the Android 6.0 #Marshmallow was installed. But majority were complaining while they still haven’t received the notification yet.

Galaxy-S6-Edge-updating-marshmallow

In this post, I addressed the second issue–S6 Edge slowed down after an update. But for those who are still waiting for the update, please wait a little bit more as updates are rolled out in batches in every region. It will surely come…unless you’re under the umbrella of service providers that don’t support firmware upgrades.

For other issues with your phone, visit our S6 Edge troubleshooting page, find issues that are similar to yours and use the existing solutions. Or you can just contact us immediately by filling up this questionnaire. It’s a free service so don’t worry about anything but please provide sufficient information about your problem so we can help you better.

Here’s the list of the problems I addressed in this article…

  1. S6 Edge became so slow after the Android 6.0 Marshmallow update
  2. Menu options page doesn’t stay open while using certain apps
  3. S6 Edge doesn’t show the entire email threads
  4. S6 Edge shows the updating window and telling apps are starting
  5. People disappeared from the Edge screen

S6 Edge became so slow after the Android 6.0 Marshmallow update

Problem: I just got the Marshmallow update and I successfully installed it. However, after the update, my phone a Galaxy S6 Edge became really, really slow that it takes more than 5 seconds to just open the messaging app or the phone app. I rebooted countless times already thinking the app might have just been initializing just like what my S5 did last year but it didn’t do it; it’s still slow. What should I do to fix this problem, please? Thanks a lot!

Troubleshooting: Congratulations to have successfully updated your phone; many users were complaining after update failure for a couple of days now.

About your problem though, I think you really need to do so general troubleshooting procedures to try to make your phone faster again and the first thing you need to do is delete all the system caches. Follow these steps and don’t worry, none of your data will be deleted:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After the reboot you should notice an improvement with the overall performance of your phone but if it’s not enough, then I suggest you do the master reset but before doing that, follow these steps first:

  1. Backup all your data including your contacts, pictures, videos, music, apps, etc. These files will be deleted during the reset so you better move them over to a memory stick or to your computer.
  2. Remove your Google account from your phone.
  3. Disable all screen locks.

Now that you’re ready, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I always prepare doing the master reset than factory reset every after an update as it doesn’t only delete the data but reformats the data partition where the data created by the previous firmware are stored. I hope this helps.

Menu options page doesn’t stay open while using certain apps

Problem: When running PG Sudoku and Solitaires, I am unable to keep the Menu options open. When I tapped the button, the options opened briefly and then closes.  I can move the button about (three dots in a circle) but could not access the options as I could not keep them opened. On my S3, I just tapped the Recent button, left of the home button ton but on the S6 Edge, all it does is open the pages.

Answer: If the problem only occurs while using these two apps, then it’s an app issue. The developers may need to improve some aspects of the apps. The best thing you can do is report the problem in detail.

S6 Edge doesn’t show the entire email threads

Problem: When I reply to an email then go to my sent mail, I only see my reply, not the whole email string (only the title of previous email, not the body of previous email). This happens to most people in my friends and colleagues that uses Samsung phone. Do you have the same issue? It is quite frustrating for me.

Answer: There’s no setting that will let the phone automatically trim the email messages and not show the entire thread so everything is set the way it should be. You may not be able to see the entire thread but have you verified it with your recipients if they too are missing it? How about if they replied to your message, does the entire thread shows?

S6 Edge shows the updating window and telling apps are starting

Problem: After apps transfer, it was asking for android upgrade. Did the upgrade and appeared a window where is wrote: “Android is upgrading… starting apps.”

It has already two hours sins running this. I cannot close and I don’t have access to battery to pulled out.

Answer: If this occurred after an attempted official firmware update, then there’s not much you (as a user) can do about it. You need help from your phone provider or Samsung. Basically, what the techs would do about it is re-install the previous firmware version prior to the update and then try downloading the same update again.

However, if this occurred after installing a custom ROM or modding something in the firmware, it’s a sign everything didn’t go smoothly. The fix is to manually flash the stock firmware.

People disappeared from the Edge screen

Problem: I have set up people from my contacts on the People Edge over and over, but they keep disappearing. Sometimes one will stay and the other will go (so far, I only put two people on the Edge) – no consistency as to which stays and which disappears —  today they both disappeared. The gray edge tab is still there, but when I pull it out, it shows that all my People slots are blank.  It’s not so hard to keep adding them back in, but it’s tedious and I don’t see why I should have to keeping doing this. Any thoughts? (My contacts are synched from my Microsoft Exchange contacts, but I can’t see any reason that would be a problem. Thanks.

Answer: There is an upcoming update that you shall receive soon. It brings enhancement to the People Edge as well as fixes to commonly encountered problem including the one you’re complaining about. Just wait a little bit more.

Meanwhile, try clearing the cache and the data of the People Edge service.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

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Google/Huawei Nexus 6P vs LG Nexus 5X – specs comparison

They say the smartphone space is slowly but steadily getting too crowded for anyone besides Apple to post a constant profit. Tablets are dying, and conventional PCs linger in purgatory, yet an obvious market saturation seems to prevent handhelds from further growing.

nexus-5x-nexus-6p

As such, it’s no wonder companies like HTC or Microsoft badly want to streamline their mobile product rosters, reducing the number of eerily similar Lumia and One models released year after year. Meanwhile, BlackBerry seeks an Android Hail Mary pass in utter desperation, and Samsung may soon need to enforce cost-cutting measures of its own to stop an abrupt, free fall in revenue.

Bottom line, everyone acknowledges the industry’s identity crisis, acting in accordance with various austerity tactics, except for Google. The search giant has adhered to the conventional 11 or 12-month hardware upgrade cycle and one phone a year launch standard since the very inception of the Nexus program, but all of a sudden, that’s no longer enough for Sundar Pichai & co.

nexus-5x-nexus-6p-2

Enter the Huawei-made Nexus 6P and LG-produced Nexus 5X, the first duo in the family’s history to get a simultaneous announcement, and target different audiences. In case you’re confused regarding exactly what’s different, and what’s not, let us clear the air for you:

Nexus 6P vs Nexus 5X – design and build quality comparison

As the name suggests, the N6P is larger. Specifically, 159.3 x 77.8 x 7.3 mm vs. 147 x 72.6 x 7.9 mm, as far as the N5X is concerned. So, 12 mm taller, 5 wider, and remarkably enough, around half a millimeter thinner. Also, 42 grams heavier (178 vs 136), and most importantly, half an inch larger in screen diagonal (5.7 vs 5.2).

But of course, the aesthetical distinctions don’t stop there. In fact, size is the least important of them, with build material contrasts much more relevant for your buying decision. The higher-end, bigger Nexus 6P is arguably handsomer as well, courtesy of anodized aluminum use, compared to “premium injection molded polycarbonate.”

Translation – plastic for the Nexus 5X, and the same type of metal alloy employed in the aeronautical industry on the 6P. Too bad the latter’s rear camera looks God-awful, even though we wouldn’t exactly call the former’s main photographic unit a beaut either. Both stick out like a sore thumb, and the slimmed-down chassis around them seems a huge waste of space. Why oh why didn’t Google just make them thicker overall, and add extra battery capacity in the equation?

Display and cameras

No more racking their brains to come up with the “sweet spot” in terms of footprint and screen real estate for Google engineers! There’s no such thing, by the by, which is why it’s great phablet lovers and fans of smaller phones alike can finally come together.

The only catch is, if you’re into “diminutive” Androids, you’ll have to settle for 1,920 x 1,080 pixels resolution, LCD technology, 423 ppi, and Corning Gorilla Glass 3 protection. The jumbo-sized new Nexus ups the ante across the board, to 2,560 x 1,440, AMOLED, 518 pixels per inch, and Gorilla Glass 4.

But surprise, surprise, the two primary cams are identical. Truly so, with the same 12 MP sensors, 1.55 μm pixels for superior details in low-light conditions, f/2.0 aperture, laser autofocus, dual LED flash, and 4K video recording capabilities at 30 fps.

Google-Nexus-6P-camera

Selfie addicts are better served by the Nexus 6P, which sports a pretty amazing front-facing cam too, despite lacking flash illumination. You get 8 generous megapixels, f/2.4 aperture, and 30 fps HD video capture, whereas the N5X barely offers 5 MP.

Processor, RAM and battery life

In the octa-core Snapdragon 810 vs hexa SD808 battle, the question is not who wins in the raw speed department, but whether the fiery hot 810 can at last be contained and cooled down. Hopefully, in a 2.1 iteration, it will.

Snapdragon 810

Likewise, the accompanying Adreno 430 GPU easily eclipses the 808’s 418 inside the Nexus 5X in graphics performance, yielding no stability concerns fortunately. The memory duel takes the Nexus 6P one step closer to total N5X annihilation, as the updated 5.2 incher merely matches the RAM count of its two year-old predecessor, at 2 GB.

In addition to packing 3 full gigs of the good stuff, Huawei’s rookie Nexus effort also touts the significantly heftier cell – 3,450 mAh, compared to 2,700. We’ll obviously have to wait for real-life battery tests before concluding which device lasts longer, but the good news is you get rapid charging features either way.

Nexus USB charging

The Nexus 6P should be able to keep the lights on for around 7 hours after 10 minutes of juicing activity, while the N5X can provide 4 hours or so endurance in the same timeframe.

Software, storage, and others

Say hello to Android 6.0 Marshmallow, possibly the most energy-efficient, security-focused variant of the world’s most popular mobile operating system, and hopefully, the smoothest, fastest, most stable too.

As you can imagine, Google doesn’t play favorites on this front in 2015 either, and loads up the same stock goodies on both new Nexuses. You have your intuitive Now on Tap function, Doze frugality, App Standby enhancement, customizable permissions, zippier and smarter Google Camera and Photos apps, plus native fingerprint recognition.

Nexus 5X fingerprint

Needless to highlight that latter feature would be useless without actual fingerprint sensors, located on the back of the 6P and 5X, and endowed with something called Nexus Imprint that “gets smarter with every touch” by “incorporating measurements each time you use it.”

What else? Well, since you predictably can’t expand the internal storage space via microSD cards, it’s vital to note the smaller handheld accommodates 16 or 32 GB data, whereas the Nexus 6P allows you to store up to 128 gigs, starting at 32 instead of 16.

Nexus 6P

Then you have dual stereo speakers on the 6P, and a single audio player slapped on N5X’s face, three microphones with noise cancellation for each model, LTE Cat. 6, Bluetooth 4.2, NFC, and Wi-Fi 802.11 a/b/n/ac 2×2 MIMO, dual-band across the board. Oh, and let’s not forget the two’s reversible USB Type-C ports, which help make super-fast charging possible.

Pricing and availability

Up for pre-orders straight from Google, the vanilla Android powerhouses look like phenomenal bargains, commanding tariffs of $379 and $499 respectively in “entry-level” configurations. Considering all the Nexus 6P’s fortes listed above, the 32 GB flavor isn’t a lot pricier than its 5X counterpart, which sells for $429.

Nexus 5X

Craving for 64 or 128 gigs of digital hoarding room? Then be prepared to spend $549 or $649. The ultimate deal sweetener comes in the form of free 90-day Google Play Music access, and complimentary $50 Google Play credit for orders placed before October 25. And yes, you’ll be able to activate the Nexus 5X and 6P on all four major US carriers, including Verizon.

Android Marshmallow is now on 18.7% of all Android devices

Android 6.0 Marshmallow

It’s been a year since #Android 6.0 was released to the public. However, the Android distribution figures published earlier this month don’t paint a very positive picture. According to Google’s figures, Android 6.0 can only be found on about 18.7% of all Android devices that are currently in operation. That is a very small figure and paints a very dark picture of what has been a long term issue for Google.

The yet to be released Android 7.0 Nougat operating system is found on less than 0.1% of all devices out there. This is to be expected since it’s only in use on some Nexus devices (pre-release software). But would things be different after Nougat is made available on a larger scale? Well, we aren’t fairly optimistic.

The good news for Google is that older versions of Android are shrinking in market share, which means that more people are switching over to Android 5.0, 5.1 and Android 6.0. But barring this, these figures are nothing to write home about.

Source: Google

Via: 9to5Google

AT&T Galaxy Note 4 and Galaxy Note Edge now getting Marshmallow

Galaxy Note Edge

Galaxy Note 4

The #Samsung #GalaxyNote4 and the #GalaxyNoteEdge on AT&T have been waiting for the Android 6.0 Marshmallow update for quite some time now. Well, the time has now come for the two devices to finally get the late 2015 update, just as we’re a few weeks away from the unveiling of Android 7.0 Nougat. But we’re sure the customers of the two flagships will be relieved more than anything, especially considering how several other customers of the flagships have already seen the coveted update.

This will be pretty big for the two devices coming from Android 5.1 Lollipop as there will be a bunch of new features on board. Keeping this in mind, we suggest you keep your devices hooked to an unlimited WiFi connection in order to save your mobile data (and battery). Both updates come in at close to 1.3GB.

The Galaxy Note 4 and the Galaxy Note Edge will see the software versions changing to MMB29M.N910AUCU2EPH5 and MMB29M.N915AUCU2DPH5 post the update.

Do you own either of the two handsets? Are there any new features that you’re excited about? Make sure you let us know in the comments section below.

Source: AT&T

Via: Sam Mobile

Verizon Galaxy Tab E 8.0 now getting the Android 6.0 update

Samsung Galaxy Tab E 8.0

Samsung Galaxy Tab E 8.0

Android 6.0 is everywhere of late. Although it’s been more than 8 months since the OS was made official by #Google. This goes to show that manufacturers and carriers have been relatively slow with regards to updating their devices.

Anyway, if you’re the owner of the #Samsung Galaxy Tab E 8.0 on #Verizon, you should be expecting an update to Android 6.0 Marshmallow any minute now.

The carrier has seemingly begun the update rollout process as of yesterday. If you’re not seeing it yet, you can be assured that it will be sent out to the tablet by the end of the week. Verizon’s updates usually don’t take long to roll out, so most users should get Marshmallow on their Galaxy Tab E 8.0 fairly soon. The update comes with the software version T377VVRU1BPD6.

You can try hitting the Settings page to look for an update if you haven’t received a notification. Already seeing the update? Make sure you let us know in the comments section below.

Via: SamMobile

AT&T Galaxy Note 5 and Galaxy S6 edge+ now getting Marshmallow

Galaxy Note 5

AT&T is now sending out the #Android #Marshmallow update for Samsung’s late 2015 flagships, the #GalaxyNote5 and the Galaxy S6 edge+. This comes 9 months after Marshmallow was announced, which means the customers have waited quite a while to see this day. The likes of Verizon (which has a history of slow update rollouts) has already sent the update to these devices a few months ago, so one can safely say that AT&T is the last to the party.

But as we say in the world of firmware updates, better late than never. The update is rolling out currently, although we wouldn’t be surprised if it took another day or two. But if you own an AT&T Galaxy Note 5 or a Galaxy S6 edge+, the update should have probably hit your device by now. Already seeing the update? Make sure you let us know by dropping a comment below.

Source: AT&T Support Page – Galaxy Note 5, Galaxy S6 edge+

Via: Android Authority

Galaxy S7 unable to automatically connect to mobile data or WiFi, other issues

S7 edge

Hello everyone. Here’s another article that covers #GalaxyS7 issues. We’ve been receiving an increasing number of S7-related issues lately so it may take some time for us to answer everyone’s queries. If you want to look for previously published posts, you can follow these two links — S7 and S7 Edge.

  1. Unable to setup Netscape email on Galaxy S7
  2. Galaxy S7 keeps running out of memory after a phone restarts
  3. Galaxy S7 unable to automatically connect to mobile data or WiFi
  4. Galaxy S7 no longer remembers WiFi passwords
  5. Galaxy S7 WiFi issue after a Marshmallow update | Galaxy S7 issues after updating to Android 6.0

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Unable to setup Netscape email on Galaxy S7

Cannot setup my Netscape email account. user name and password are verified as correct. Error message displayed is “Unable to setup account … POP3/IMAP access is not turned on for this account. Check your account settings or contact your service provider.”  Have contacted both Netscape and Sprint for solutions, but all suggestions for settings do not work.  I have successfully set up both Gmail and AOL email accounts on this phone. It is only Netscape that is troublesome. I did have Netscape running on my Galaxy S4 phone before upgrading. DO you have a fix for this problem? — David

Solution: Hi David. The last time we checked, Netscape email supports POP3 protocol so we are just as surprised as you with this error. If Netscape support itself can’t fix the problem, neither can we. We have no access to the status and other information about your email account, which only Netscape support has so there’s really little to nothing that we can do. The email support that third party technicians like us can provide only revolves making sure that you have the correct details (like incoming and outgoing server types, ports, security type, etc) during the setup. The rest of the support for issues like the one you’re experiencing should be handled by email service providers or carriers as they have access to more account-specific information than we do.

Contact Netscape or AOL support to see if there’s anything else that they can try to make the setup successful.

Problem #2: Galaxy S7 keeps running out of memory after a phone restarts

Recently my battery ran out on my Galaxy S7. When it came back on, it had deleted all my apps I downloaded. The system was taking up 13.21GB. Every app on the system needed updating but I couldn’t update because I had no internal memory space left. I couldn’t download anything because Google services stopped working (I’m assuming this is because all apps need to updated).

 I managed to free up some space and got everything back to normal after 4 hours of  trying to fix the phone. it had no memory but I got everything back working, again last night my battery ran out and surprise surprise it’s happened again but this time I’ve no memory to update anything and can’t swap any apps to my memory card to free up space. The memory card has at least 4/5GB space.

The first time it happened the system was taking up 10+GB so I could free space to update the apps, but this time the System is taking up 13.21GB which seems a lot and something isn’t right as I had lots of apps on the system previously with still space left.

Please help. I can’t update anything because there’s no space and nothing is working because everything needs to be updated. I’ve checked for system updates to see if that was the problem but it says it’s operating at 6.0 Kernel version. It’s as if it’s been factory resetting but kept all my information if that makes sense. All the apps on the system are back to basics and I have to re-log into any exiting apps like Facebook etc. — Laurence

Solution: Hi Lawrence. Like you, we don’t exactly know what’s going on with your device. The problem may be caused by a firmware glitch, a third party app, or even by a malware or virus. We suggest that you revert all phone settings to default first so you can compare how the system works. You can do that by performing a factory reset. Here’s how to do it:

      • Backup your data.
      • Remove your Google account.
      • Disengage screen lock.
      • Turn off your Samsung Galaxy S7 Edge.
      • Press and then hold the Home and Volume UP keys, then press and hold the Power key.

      NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

          • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
          • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

          NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

              • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
              • Once highlighted, you may press the Power key to select it.
              • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
              • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
              • The phone will now reboot longer than usual.

              Problem #3: Galaxy S7 unable to automatically connect to mobile data or WiFi

              I am not sure if you know how to go about fixing this but my data on my phone is messed up. It has been like this since I bought it and I have just felt with it but its rather nerve-racking. My data will work fine and dandy if I’m not traveling or going in and out of WiFi connections. I can still call and message but I am unable to use any internet containing apps without restarting my phone. As soon as I get so far out of my normal usage area, my internet quits working. I have to restart my phone and then I can use it in the new location I am at and same thing when I go back to my normal usage area after being out of the area. I only usually travel within my state.

              My other issue is that my WiFi will work fine until I leave a WiFi area and as long I am returning to one. If I leave a WiFi area that I have been using and try to access the internet or apps that use the internet I will be unable to use them until I turn my WiFi off and then restart my phone and then it will run on my regular data. I am able to use these services regularly unless I encounter the above. I’m wondering if I need to change a setting or what the deal is. Hope you can help. Thanks! — Donna

              Solution: Hi Donna. Your device seems unable to switch between network types seamlessly. By design, a Galaxy phone is supposed to connect to whatever available network type there is. Apparently, this is not happening. One way of possibly fixing the issue is by enabling Smart Network Switch. If you enabled it, consider turning it off to see if it helps. Here’s how to do it:

                  1. Swipe down from the top of the screen
                  2. Tap and hold the Wi-Fi icon
                  3. Tap More
                  4. Tap Smart Network Switch
                  5. Tap On
                  6. To turn Smart Network Switch, swipe down from the top of the screen
                  7. Tap and hold the Wi-Fi icon
                  8. Tap More.
                  9. Tap Smart Network Switch
                  10. Tap Off

                If turning off the smart network switch won’t work, you can also try to wipe the cache partition. Just follow the steps below:

                    • Turn off your Samsung Galaxy S7 Edge.
                    • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
                    • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
                    • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
                    • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
                    • Once highlighted, you may press the Power key to select it.
                    • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
                    • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
                    • The phone will now reboot longer than usual.

                    If both of these procedures won’t work, be sure to do a factory reset.

                    Problem #4: Galaxy S7 no longer remembers WiFi passwords

                    The Smart phone no longer remembers passwords of WYLAN networks, and the solution offered in your help desk, does not solve the problem, because in the Advanced Option (see text below) the option: Auto Connect does not appear. What can I do, since until a week ago, this was possible?

                    Why doesn’t the Galaxy S7 remember/save the password? Is there a setting to fix this?

                    Yes, there is a fix to it. It’s actually just a matter of ticking a checkbox so the device would automatically connect to a trusted / saved network. Here’s how to do it:

                        • From the Home screen, tap the Menu key.
                        • Tap Settings then touch the Connections tab.
                        • Tap WiFi, then tap the Menu key again.
                        • Touch Advanced.
                        • Tick the option Auto Connect.
                        • The Auto Connect option allows your device to automatically connect to a saved network whenever the phone is within range.

                        Kind regards. — Gunzerodt

                        Solution: Hi Gunzerodt. The first thing that you want to do is to wipe the cache partition (steps provided above).

                        If that won’t fix the problem, you can also try turning off smart network switch, if it’s enabled right now.

                        If that won’t resolve the problem either, uninstall any app or update that you installed prior to experiencing the problem. Sometimes, an incompatible app or update can cause conflicts with an operating system, resulting to all sorts of problems. If you can no longer recall the most recent update or app, try to boot your device in safe mode. Safe mode prevents third party apps from running so if the issue won’t occur, that’s a confirmation that one of your apps is the cause. To boot in safe mode, follow these steps:

                            • Press and hold the Power key.
                            • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
                            • Continue holding the Volume Down button until the device finishes rebooting.
                            • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

                            If you think something has changed on your Wi-Fi settings, try to see if you can revert the previous state by doing a factory reset.

                            Problem #5: Galaxy S7 WiFi issue after a Marshmallow update | Galaxy S7 issues after updating to Android 6.0

                            After getting the new marshmallow update, my phone has been nothing but extra work. My WiFi and my normal network seem to just not be “online.” I have to go to apps and refresh my notifications to see them. Facebook messenger is hardly ever connected to the Internet unless I open it and wait for it to connect. it will usually soon disconnect after I get a few messages in. Making it hard to communicate with people and receive messages on time. I didn’t get my emails for the day today until about 8 pm. I can’t upload pictures to Facebook and Tumblr as easily I used to be able to. When I open up Uber, I always get a connectivity error message now which I constantly have to close and it pops up again until the connection seems to “wake up.”

                            All around annoying and wish I never updated it! I don’t know what to do.– Yolanda

                            Solution: Hi Yolanda. If all these issues started to appear after the Marshmallow update, we highly recommend that you do two things: wipe the cache partition or restore all settings to default via factory reset.

                            The first one, wiping the cache partition, is meant to check if a corrupted system cache is to blame. Sometimes, the system cache gets corrupted or may contain incompatible files that may create a conflict with a new operating system. Refreshing it can bring order to the system again.

                            If nothing will change after you’ve wiped the cache partition, that’s an indication that the cause of the problem may be deeper that we think. There may be a firmware glitch that have developed after the update. Wiping the phone clean and restoring everything to their factory state may help. Don’t forget to backup your data before you proceed with factory reset.

                             


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                            T-Mobile Galaxy S5 now getting the Android 6.0 update

                            Galaxy S5

                            The T-Mobile branded #Samsung #GalaxyS5 is now seeing an update to Android 6.0 Marshmallow, taking many by surprise. However, since Galaxy S5 models have been updated around the world, this was always on the cards. The update comes with software version G900T3UVU1GPE1 or G900TUVU1GPE1 and will be north of 1GB in size, so make sure you’re connected to an unlimited data network.

                            In addition to the standard Android 6.0 related upgrades, the carrier also mentions that the smartphone comes with “device slowness fix”, which should enhance performance to a great extent. The update can be pulled over the air or via Samsung Smart Switch on your desktop, so you don’t necessarily have to wait for a notification to hit your device.

                            As is the case with every update, it’s possible that it might not be visible on your Galaxy S5 right away. In that case, make sure you remain patient. Already seeing the update? Let us know how you like it by hitting the comments below.

                            Source: T-Mobile

                            Sony Xperia Z3 Tablet Compact now getting Android 6.0

                            Xperia Z3 Tablet Compact

                            The #Sony #XperiaZ3TabletCompact is now the recipient of the #Android 6.0 #Marshmallow update. The late 2014 tablet was always on the cards to receive the update, but Sony has waited until now to send it out to the device. But this is still faster than some of the other manufacturers, so customers won’t exactly complain.

                            The update won’t appear right away as it’s probably rolling out in stages, but make sure you check out the Settings page for an update. The Android 6.0 Marshmallow update brings a multitude of changes to the device, including features like Stamina Mode which was initially said to be missing from Sony’s Marshmallow update.

                            Are you seeing the update on your Xperia Z3 Tablet Compact? If not, be assured that it is on its way. It’s likely that the unlocked versions will receive the update first, so you will probably have to wait a bit longer if you got the device through a carrier.

                            Via: Xperia Blog

                            Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update, other issues

                            Note 5 Facebook

                            If you’re reading this post, you are most probably looking for answers to your #GalaxyNote5 issue. We hope that this article can answer your own question but if you want to visit previously posted posts about other Note 5 issues, please follow this link.

                            1. Galaxy Note 5 screen is blank
                            2. Galaxy Note 5 voice-to-text feature not working properly
                            3. Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update | Cannot make calls on Whatsapp, Viber after updating Galaxy Note 5 to Marshmallow
                            4. Multiple problems on Galaxy Note 5 after updating to Android 6.0
                            5. Galaxy Note 5 cannot send to or reply to a short code

                            If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

                            When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


                            Problem #1: Galaxy Note 5 screen is blank

                            No liquid or physical damage, no scratches, cracks, etc, screen went blank. No sounds or vibration, will charge and indicator on top left corner is usually blue, red or green. AT&T agent thinks it could be a virus?

                            i tried all troubleshooting with AT&T and Samsung. Is there a way to tell what happened? Also, all of my data (contact list and photos) are gone, only backed up a few contacts and text messages. Computer doesn’t recognize anything but properties of phone. (Cannot open any internal folders, and could not download smart switch app. i already received a replacement however, i really need the internal data! I also want to know if this could be physical damage (even though i did not drop it!) please help! — Stephanie

                            Solution: Hi Stephanie. In order to know what the real cause of the problem might be, a full diagnostics must be done. That means letting Samsung or a third party technician to physically check the phone. The only thing that you can do on your end is to see if the device still boots in other environments like safe mode, recovery mode, or Odin mode. If any of the hardware button combinations won’t work right now, the more likely reason is hardware in nature. In order to pinpoint which hardware component has failed,  you must allow a full diagnostics on the device.

                            Knowing the cause of the problem may or may not allow you to recover your files though. File recovery depends whether or not the phone can boot up. For example, if the reason for the problem is a bad battery, replacement of the battery pack can easily fix the issue. The same can be said of a screen assembly problem. If the LCD is malfunctioning leading to a black screen issue, replacing the damaged part can resolve your trouble without losing your data. Other hardware problems may not result to positive outcome.

                            Problem #2: Galaxy Note 5 voice-to-text feature not working properly

                            When texting, I have the option of pressing a key with a microphone on it. This brings up a button that allows me to speak my message rather than type it.

                            When this feature is working it is FANTASTIC!!! When it’s working well, the voice to text is almost instantaneous. However, there is often a delay between when I speak the words and when they appear on the screen. This delay can be anywhere from minor to significant. Sometimes when I speak the words never form on the screen, even though the microphone, “pulses” indicating that it’s “hearing” me.

                            This delay is very frustrating and renders what could be a fantastic feature, into a frustrating, pain in the butt. Often, after waiting for the text to appear on the screen after speaking, I finally give up and resort to actually typing my words.

                            1) what causes this inconsistency?

                            2) Is there anything I can do to eliminate it?

                            I really appreciate your help. Thanks. — Daniel

                            Solution: Hi Daniel. Sending a text message with your voice is a feature of mixed success. Unlike the physical input by tapping the digitizer of the screen, voice input to the microphone can suffer from interference from your environment. Your device can get confused if it picks up background noise while your speaking. The technology behind this feature is not as reliable as we would think at this time and it is unable to filter background noise effectively. Setting your expectation regarding this feature a little bit lower may help you feel good.

                            For the perceived lag in displaying words, the problem may be caused by the firmware itself so consider doing a factory reset to see the difference. For easy reference, please refer to the steps below:

                            • Turn off your Samsung Galaxy Note 5 completely.
                            • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
                            • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
                            • Once the Android logo shows, release both the Volume Up and Home buttons.
                            • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
                            • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
                            • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
                            • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

                            Keep in mind, doing a factory reset will erase your personal data. Make sure you keep a copy of your files before you proceed.

                            Problem #3: Social media apps on Galaxy Note 5 can’t download anything after Marshmallow update | Cannot make calls on Whatsapp, Viber after updating Galaxy Note 5 to Marshmallow

                            Two days after i updated my phone software as per phone update i am now unable to make proper calls on Whatsapp, Viber, etc. In my opinion, any social media which depends upon wi-fi can not properly download anything. Wi-fi get disconnected if i make a call, screen turns off, call disconnected and if i press back button during call to message, the call gets disconnected.

                            Before this update when i plug my earphones it gives notifications but now no notification. i am too much tensed that I want to delete that updated software. Regards. — Maria

                            Solution: Hi Maria. Updates are supposed to fix things as well as improve user experience, at least in theory. We know for a fact though that some users do not have good experience following an update. The recent Android Marshmallow update has stirred a hornet’s nest of problems as more devices started to receive it. Although most reports we receive right now only covers the top of the line phones of Samsung at this time, we know that other issues phones like those from HTC, Sony, etc, are also encountering similar problems.

                            The reason for such problems may not be totally Google’s fault. As far as we know, Android Marshmallow is a pretty solid operating system and millions of Android devices running this OS right now are working fine. There seems to be no singular underlying cause why problems exists and technicians like us are left with the liberty to speculate how to fix encountered issues. For us, Google, the Android developer, is not the only party to blame. Sometimes, issues can also be caused by outdated or incompatible third party apps.

                             

                            Our general rule of thumb therefore is to try a hit-or-miss strategy when it comes to troubleshooting. This is achieved by deleting the cache partition and performing a factory reset after that if problems remains.

                            If you haven’t tried to troubleshoot the issue at this time, make sure that you start with wiping the system cache.

                            During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode.

                            So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

                            • Turn off your Samsung Galaxy Note 5 completely.
                            • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
                            • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
                            • Once the Android logo shows, release both the Volume Up and Home buttons.
                            • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
                            • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
                            • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
                            • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

                            Remember, should problems remain after refreshing the system cache, don’t hesitate to do a factory reset. Kindly refer to the steps provided above.

                            If these two solutions won’t change anything though, the cause may be beyond you at this time as they may be due to a poorly coded third party app. After doing a factory reset, try to observe the phone for about 24 hours before installing any app to see the difference.  You also want to ensure that your apps are fully updated to minimize causing conflicts with the OS. If you can’t a particular app, contact the developer to see if it’s compatible with Android Marshmallow.

                            Problem #4: Multiple problems on Galaxy Note 5 after updating to Android 6.0

                            I have issues after installing the Marshmallow update. All of my apps were existing prior to the update and functioned as they should. After the update, 1) the widget for weather bug elite, which contains a weather outlook for the current day and the next 2 days, wont load. It says next to 3 blank boxes “loading”, but it never loads. I have to restart my phone to make it load, but within a few hours it disappears to the blank 3 boxes and says it’s “loading”. 2) Facebook app and my mail app does not give updated notifications. I can have new notifications, but it wont show on the app. I’m not sure if uninstalling and reinstalling would do any good. I cant remove my phone battery either, it does’t have a removable battery. 3) Generally if I have a missed call and I touch my phone to pick it up, it’ll give a short vibrate. My phone since this upgrade does that vibrate during a call, and there was no missed call. — Sandy

                            Solution: Hi Sandy. Please refer to our suggestions for Maria above.

                            Problem #5: Galaxy Note 5 cannot send to or reply to a short code

                            5 Digit SMS Short Code: can’t send to, or reply.

                            I don’t have the ability to reply to, or send message to 5-digit short codes. This happens when I try to send texts from my Lyca number in Messages app. I’ve tested with multiple short codes, and message apps, trying to respond to my bank but the same issue.

                            I changed my sim card to other device and it was working perfectly. The issue in the phone itself, not from the sim card.

                            I’ve tried to reset everything and the same issue. I checked my settings. The setting was already on “Always Allow”. I toggled it to “never allow” and then back to “always allow”. Issue still.

                            Please help me with my problem. Best regards. — Bader

                            Solution: Hi Bader. This issue should be handled by your wireless provider and not by any other third party like us. Even if the messages come from third party businesses like your bank, it’s your wireless carrier that handles the sending and receiving of messages so they are in a position to better see where the issue may be coming from a technological point of view. The most that you can do on your end is change the permission setting on your messaging app, or to manually allow or deny Premium Messages.

                            It would also be good if you can let your bank know that you are having a challenge replying to their short code. This way, they can work with your wireless carrier in tracing where the problem may lie.

                             


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                            Verizon sending out Android 6.0 update for the Galaxy S6 and Galaxy S6 edge

                            #Samsung #GalaxyS6 and #GalaxyS6edge customers on #VerizonWireless will now see the #Android 6.0 #Marshmallow update hitting their devices. This has been a long time coming, especially since other carriers have already sent out this particular update to the two early 2015 Samsung flagships. The carrier hasn’t explained the delay, but the users will be relieved to learn that the update is finally available.

                            The Galaxy S6 and the S6 edge will see identical changes post the update, barring a few edge specific updates meant for the S6 edge. In terms of changes, users should find a UI similar to the Galaxy S7 and the S7 edge post the update. Naturally, the update might take some time to appear on all devices, so don’t lose patience if it hasn’t hit your Verizon Galaxy S6 or the Galaxy S6 edge. But if it has, make sure you drop a comment below to let us know. You can find the complete changelog for both the updates and instructions for the download in the Verizon support pages below.

                            Source: Verizon Support (Galaxy S6) (Galaxy S6 edge)

                            Via: Pocketnow

                            OnePlus releases public beta of Marshmallow based Oxygen OS 3.0

                            OnePlus 2

                            #OnePlus2 owners are eagerly awaiting the release of the #Android #Marshmallow update on their smartphone, but the wait somehow kept getting longer. But users can now get their hands on the public beta version of the Oxygen OS 3.0 ROM, which is based on Android 6.0.1 Marshmallow. The smartphone will see a bunch of new upgrades post the update, which the company has been kind enough to detail on its forum:

                            Android 6.0.1 Marshmallow upgrade

                            New OnePlus Camera UI

                            • UI has been cleaned up: swiping up/down now switches between photo/video, whereas HD/HDR and flash settings live in the top right corner
                            • You can now change the aspect ratio and toggle grid view without going all the way to the settings

                            New wallpaper picker

                            • Easily preview and set both home screen and lock screen wallpaper in one place.

                            Shelf UX has been improved

                            • No more edit mode, long press boards to rearrange or remove

                            General system performance improvements

                            • Benchmarked 47% faster than OxygenOS 2.2.1 on key test scenarios

                            Fingerprint performance improvement

                            • Tested 45% faster than OxygenOS 2.2.1 on average

                            Settings changes

                            • Old app permissions are gone, say hi to new (native Android) app permissions.
                            • Alert Slider has its own entry point with more customization options
                            • Improved settings menu readability by changing the order a bit

                            March security patches

                            You can get the update file from the official OnePlus forum page (link below). Be advised that this is a beta version of the ROM and might not be fully functional. Also read the full thread over at OnePlus Forums to understand what will be different after the update. Good luck!

                            Oxygen OS 3.0 Public Beta Download Link

                            Source: OnePlus Forums

                            Via: Android Police