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Galaxy A7 won’t boot normally, stuck in bootloop, only boots to Download Mode, other issues

As part of our efforts to expand our support for non-flagship devices, here’s another post about the #GalaxyA7 for today. The issues we cover in this one today answers some common problems with the A7. We hope you’ll find this read helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy A7 won’t boot normally, stuck in bootloop, only boots to Download Mode

I have a Samsung Galaxy A7 that was powered off for a month. Yesterday when I tried to switch it on I found it on an empty battery. So I charged it to 90%. And then I tried to start it, but it continuously reboots on logo, in a never ending loop. And interesting fact is, it goes into download mode but can’t go into recovery mode! And now, when I try to charge it, it simply blinks on battery logo. Do you have any suggestions on what is causing this to occur? Any help would be gratefully appreciated. — Dolon

Solution: Hi Dolon. If this phone was previously working normally before you set it aside for a month, the cause of the problem might be battery- or power-related. We know that A7s don’t come with an easily removable battery pack so using the another battery is out of the question. Unless you can take the phone apart and replace the battery yourself, battery replacement is not a good idea at this point. We suggest that you reserve this possible solution later and instead focus your attention to possible bootloader/firmware issue. This is especially true if the phone had been acting up before you powered it off for one month. Since your phone only boots to Download mode at this time, we suggest that you try to reflash the bootloader first. Sometimes, Samsung that fail to power on normally are caused by a corrupted bootloader so doing this procedure is worth trying. Below are the general steps on how to boot a Galaxy device bootloader. The exact steps may be slightly different for your phone model so be sure to do some research and not to rely in our provided guide below.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Should flashing the bootloader won’t help, or if you can’t do it successfully due to the phone rebooting randomly in the middle of the process, you should consider flashing the firmware. If that becomes unsuccessful too, send the phone in so the battery can be replaced.

An issue like this can also be caused by a bad motherboard so if a new battery will not make a difference, a technician may suggest a motherboard replacement. Unless you’re willing to spend at least a couple hundred dollars for an unguaranteed repair, you’re better off with a phone replacement.

Problem 2: Galaxy A7 drains battery fast, keeps overheating, rebooting randomly

My phone SAMSUNG GALAXY A7 keeps on rebooting after a certain intervals, and that drains the battery, gets heated up and it does not even last half day. And moreover, the hangs frequently and it is making it very difficult to perform the very task with this phone.

I have tried all possible solutions like uninstalling third party apps, clearing cache memory, several factory resettings and none of the probable solutions worked for me.

The problem persist even when rebooted in safe mode. sometimes it works fine for no reason, however when the phone is plugged for charging after a low battery, the aforementioned problems repeat again and that has made me really confused and can’t help getting frustrated. Any solution for this? — Duba

Solution: Hi Duba. If multiple factory resets did not help in fixing the problem at all, it’s most probably because your phone has a hardware problem. Factory reset is the most that any average user can do in fixing an Android problem. It’s meant to return all software settings to known, working defaults. As long as the reason for a problem is software in nature, factory reset almost always helps. However, it’s not an effective solution for hardware problems simply because there’s no amount of coding modifications that can alter the physical state of a component. For example, if the root cause of the symptoms you’re describing here is a bad battery, no amount of factory reset instances can improve the situation. The chemical composition and reactions inside the battery can’t be influenced by any form of software modification. The same is true for any component failure. This is why all Android troubleshooting almost always ends up with a factory reset.

Right now, the best available option for you is to go on with the next phase of device troubleshooting, which is hardware troubleshooting. Unfortunately, this phase requires expertise and tools that many average users don’t have. For example, if the issue goes beyond a bad battery, there’s a need to then check the next logical component in the troubleshooting ladder, which in this case, is the power management IC. Apart from the battery, this is often the next common cause of hardware failure. If that’s not the problem, a technician may suggest that the motherboard be simply replaced as it’s more practical than to go on checking the entire circuit. So, unless you have a solid knowledge about hardware of Samsung Galaxy devices and how to diagnose hardware issues, do-it-yourself repair is almost always best left for professionals. It is for this reason that we don’t support hardware diagnostics and troubleshooting in this blog. If you don’t have any experience fixing electronics before, just forget about DIY (do-it-yourself) repairs as you’ll most likely end up causing more trouble than solution.

We strongly recommend that you let someone who does repair for a living take a look at your device.

Problem 3: Galaxy A7 screen keeps blinking

My Samsung A7 (2016) has been blinking when I’m opening it. It would open after I press the power button or home button for several times. I tried the volume down+home button+power button and restart it but it’s still the same. So, I factory reset it and nothing has change. It’s always blinking every time I tried to open it, then it would open after a several times. Could you help me with this problem please. — Jma_elaiza

Solution: Hi Jma_elaiza. Samsung devices are generally reliable and millions of them work normally for years, unless a user starts tampering with the software, carelessly installing apps, or causing physical damage by dropping or exposing to elements (water, heat, cold). As long as software is to blame though, there’s a chance that you will be able to fix the problem at your level. However, if your phone has been physically impacted, dropped, or got wet, stop wasting your time looking for a software solution. As mentioned above, there’s no amount of software tweaks that you can do to undo physical damage. Since we don’t know the full history of your device and you chose not to include the possible incidents that may have led to the problem, there’s nothing much that we can tell you. Consider sending the phone in so its hardware can checked.

As far as software troubleshooting is concerned, you should consider booting the phone to Recovery Mode so you can perform a cache partition wipe and/or factory reset. To boot to factory reset, follow these steps:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume Up keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

You should also consider flashing the bootloader and/or the firmware if that’s possible and if nothing happens after wiping the cache partition or factory reset.

The blinking behavior that you encounter may also be a symptom of a malfunctioning screen. Try to restart the phone to alternate modes to see if it persists. If it does, that’s a confirmation that it’s a bad screen issue. In that case, you should have the phone repaired or replaced. To boot your phone to alternate modes, follow these steps:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy A7 keeps saying software is up-to-date and won’t install update

Welcome to another troubleshooting article. Today’s episode will answer some problems for the Galaxy A7 (#GalaxyA7). We’ve already published some A7 troubleshooting posts before so don’t forget to check them if you can’t find any help in this article.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy A7 is stuck in boot loop and won’t boot up

Hi. After restarting my A7 2017, it got stuck in a rebooting cycle. I cleared the cache, that did not solve the problem. I then reset it to factory settings but it is now stuck in trying to install a system update. But then a message “error” pops up. This continues until the battery runs flat. It does not respond to any button pressing! Someone with some knowledge checked it and informed me that there is a motherboard error. Can you assist?

Solution: An issue like this can be due to a software glitch or a hardware malfunction. If your A7 can’t complete the entire factory reset sequence and remains stuck in an error, the problem is most probably not fixable on your level. There’s only so much that can be done on your end and factory reset is the most that can be done. The bug is obviously not software in nature that’s why factory reset did not do anything at all. What you need to do now is to bring the phone to Samsung so they can physically examine its hardware. The least that they’ll do in this case is repair so be sure to prepare some money for repair fee.

Problem #2: What to do if Galaxy A7 keeps saying software is up-to-date and  won’t install update

My phone is samsung A7 and is unlocked. Using it it in Canada on rogers network. Issue is that every time I check see if phone is up-to-date and it says it is. However I am running version 6.0.1. I do not mind doing reset. But my contacts are not backed up to Gmail as phone for some reason does not do that either for some reason. My wife has the same phone and hers gets updated. How do I update my android version without losing all contacts and messages from phone? Thanks.

Solution: There’s a number of reasons why a phone won’t install or can’t download a system update. Let’s mention some of the common reasons below.

Carrier-specific models

If your Galaxy A7 is not originally from your current carrier, this can be the reason for the problem. Samsung builds phones for carriers so hardware and software specifications can vary even for the same model. For example, a Samsung Galaxy A7 for Rogers will have a different hardware and hardware specs from an A7 from a different carrier. This also means that each carrier has to modify vanilla Android to create their own version that promotes their own apps and services. These firmware versions are not interchangeable across many different Galaxy A7s around the world. Installing a firmware for Rogers to a non-Rogers device can brick it. To avoid this situation from happening, Samsung devices will not download and install incompatible firmware. If your A7 is not from Rogers, this is the reason why it tells you it’s up-to-date.

Not enough storage space

Another reason why updates may not be installed is the lack of storage space in a device. Make sure that you have at least 1GB of free internal storage space to be able install updates.

Updates being blocked by third party software

Some rooting software may block carrier updates. If your A7 is rooted or running a non-official Samsung firmware, that can be the reason for the problem.

Software bug

There may be a software bug we’re not aware of that’s blocking the updates. If your A7 did install carrier updates before but that has stopped now, this may be the reason. Try to wipe the phone with factory reset and see what happens. Here’s how to do it:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.
  11. Check for system update.

How to backup contacts and messages in a Galaxy A7

Normally, installing a newer Android version won’t delete contacts and messages. If you want to make sure though by creating a backup of your contacts and messages before updating, you have a handful of options to choose from.

First, you can use Samsung Smart Switch. This app will allow you to create a copy of your phone’s software and store it in your computer. After an update, you can simply restore your backup from Smart Switch to your phone. Follow this link to know how to install Smart Switch to your computer: How to create backup from Samsung device to your computer via Smart Switch

Another option to backup your contacts and messages is by using Samsung cloud. If you are signed in to your Samsung account, you can access Samsung Cloud under Settings > Cloud and accounts > Samsung Cloud.

Lastly, you can make use of third party apps. A good way to do this is to use Google’s own apps like Contacts and Messages. If you have both, your contacts and messages will be saved in Google servers so you can simply reinstall the said apps and sign in to your Google account after a factory reset to retrieve everything.

Problem #3: Galaxy A7 file transfer to SD card error keeps popping up

Samsung Galaxy A7. My phone just upgraded to the Android 8.0.0 and I have had a few things about it that I don’t like. Perhaps there is just a setting somewhere that I am not finding, or it is going to be something I have to live with.

1)  SD Card reminder about transferring files is constantly popping up.  Sometimes it tells me that my SD Card was removed when it actually wasn’t.

2)  When I am running certain apps (I’ve noticed this on YouTube and Maps), I can close all apps (with the apps button and tapping Close), but my YouTube and Maps remains on.  I have to close them manually to make them stop running.

You can contact me by email if you need additional info. — Jason PS – On this form, S7 is not included as a device I can pick.

Solution: Both items are not normal. There may be an operating system bug that prompts them after an update. Try wiping the cache partition first to see if that will work. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the error won’t go away, you can then try a factory reset. Be sure to back your files up before wiping the device.

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #4: Galaxy A7 has cracked screen and won’t turn on after accidental drop

I had my phone in my pocket and it fell face down on the concrete when I was entering a car. The glass in the front cracked and the screen is black with blue light. I have done every combination of pushing buttons down and sometimes when I plug it into my PC the light is red as if it was charging and then turns green when it is fully charged. When I go to my device manager on my PC and my phone is plugged in and charging, It recognizes a Samsung device thing. I am wondering if only the LCD screen is broken or is there anything else that might be broken as well because all the repair shops charge a lot of money for a screen fix and I am not even sure if that would fix the phone.

Solution: We are not in a position to be able to tell you if the damage is isolated to the screen only. Like water damage, the shock from an accidental drop can possibly lead to multiple issues. If you’re lucky and only the screen assembly was damaged, replacing this part will fix your phone woes. However, if there are other damage to the motherboard, you should be better off getting a new phone rather than attempting to fix it.

We suggest that you let a repair shop check the phone physically so any obvious damage internally can be checked. They can also try to connect a good working screen assembly temporarily first to know if the phone will work after repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy A7 texting issue: can’t send SMS

Aside from top-of-the-line Galaxy models, there are other excellent phone models from Samsung that work just as fine. Today’s troubleshooting article covers some of the common issues encountered on #GalaxyA7 — one of the fine examples of Samsung non-flagship devices that’s popular around the world.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy A7 texting issue: can’t send SMS

Phone will no longer send text messages. I restarted the phone, updated the phone, cleared out some room in the storage, but nothing has worked. I have excellent service where I am and I have had this problem before but it never lasts as long as this time has. I have unlimited data as well. I was hoping I could figure this out without going into a store if possible.

Solution: Unless there’s a problem with your account or with your carrier’s network, the most likely reason can be found within the device. If this is a device issue, it must be something that you did knowingly or unintentionally. Did you try changing some settings before the issue started? Did you install anything? Was there are any different thing that you did at all? Only you can answer these questions so whatever the answer is, we assume you are wise enough to undo what you did.

If you did not do anything at all and the issue started out of the blue, follow these troubleshooting steps to fix it:

Delete old messages

Any messaging app can only keep a finite number of messages. It’s possible that it may have run out of storage space at this time. Be sure to erase some of your old messages or conversation threads to allow new ones (both incoming and outgoing) to be stored properly.

Check the Message Center Number

Another common reason why text messages fail to send is incorrect Message Center Number or MCN. MCN don’t change by itself so either there’s another app or software bug that modified it, or you may have changed it yourself. To check if it’s the correct one, follow these steps:

  1. Get the correct MCN from your carrier or online. Make sure you have the correct one. Even one incorrect digit can cause a problem.
  2. Open Samsung Messages app.
  3. Tap More settings icon at the upper right.
  4. Tap Settings.
  5. Tap More settings.
  6. Tap Text messages.
  7. Tap Message center.
  8. Edit the Message Center Number.

Reinsert SIM card

Some users were able to fix texting problems before by simply disconnecting the SIM card. If you haven’t tried it yet, be sure to do so.

Use another SIM card

If you have another compatible SIM card from another carrier, using to check if you have a device problem can be a good idea. This should help you narrow down the possibility if your device has lost its ability to send a text message or not.

Insert your SIM card to another device

If you suspect that the problem may lie on your account and not the device itself, try using your SIM card in another device. Make sure that the second device is network unlocked and can work with your SIM or network.

Use another text messaging app

If nothing has worked at this point, it can also be a good idea to try another text messaging app. If you don’t have a secondary text messaging app installed,open Play Store and install Google’s

Android Messages app for this purpose. The aim is to check whether or not the problem is related to the current messaging app so you can use any other app if you don’t like Google’s app.

Reset network settings

Resetting your phone’s network settings is the less drastic software tweak that you must do before doing a factory reset. Here’s how it’s done:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your device and check for the problem.

Factory reset

Wiping the phone and returning its software settings to defaults can be a necessary troubleshooting if all the steps above won’t help at all. Do this before calling your carrier.

Factory reset will erase your personal data. Be sure to back them up ahead of time.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Contact your network operator

The most that you can do as far as device troubleshooting is concerned is factory reset. If the issue remains after wiping the phone, the problem must be on the network or account side. You need to get hold of your network operator to fix the trouble.

Problem #2: How to fix a Galaxy A7 that won’t charge or turn on

Hi. I have the Galaxy A7 duos and can’t get it to do anything at all now. Had a message the other day which said app was closing , overheating etc, then it wiped my home screen photo off, can’t get it back. Since then phone won’t charge, start up — dead. The battery has always been fine before and never had any issues with it charging etc, but since that app closure it’s completely had it. Tried all the start up options you’ve already suggested to no avail. Nothing wrong with plug, wall socket, charger etc. I did manage to start a reboot but I don’t think it got round to finishing it off before phone lost all power and won’t charge . Is my only other option tech guys and is it worth the cost or better new phone. Thanks in advance.

Solution: Given the fact that you’ve already tried all that you can do in this situation, yes, the only option for you is repair. Any of these things can be the reason for the problem:

  • broken charging port
  • bad battery
  • screen issue
  • other hardware malfunction

In order to know the cause, a professional needs to examine the hardware. Unless you are a trained Samsung technician, knowing the cause of the problem is really beyond you at this time. If you’re lucky and the issue is caused by a bad battery only, replacing it can be an easy fix. Other than that, you’ll most likely end up getting a new phone rather than having the logic board replaced.

Problem #3: Galaxy A7 won’t read music from SD card

Ever since I got my samsung A7 I’ve had problems with it reading the music i put on my SD card. Initially it wasn’t reading all the files and was making glitching sounds. I’ve since upgraded SD cards and I’m still having issues with the phone not reading all the files. On top of that when I’m streaming through bluetooth in my truck every once in awhile the track skips and I’m starting to lose my mind trying to fix this issue. Any advice would be helpful thanks.

Solution: Sometimes, devices may encounter errors when reading SD cards used in another device. Be sure to format the SD card using the same device to minimize issues.

The second issue regarding some tracks being skipped may be related to the same SD card issue. We suggest that you reformat the SD card using your Galaxy A7 before adding files to it. This of course is only one of the solutions you can try. The real bug may lie somewhere else. We suggest that you try other basic software troubleshooting like clearing the cache partition or factory reset if that won’t help.

In some cases, streaming music from a phone to another Bluetooth device can be caused by signal interference. Try contacting us again should the suggestions above won’t help. Make sure to tell us the troubleshooting steps you’ve tried so we can easily consider other possible factors.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your Galaxy A7 won’t charge or boot up (and stuck in Samsung logo screen)

Today’s troubleshooting article will cover some common problems for the #GalaxyA7. Samsung has sold millions of Galaxy A7 around the world since last year so it’s unavoidable that many A7 users may report problems to us. In this episode, we answer some of these A7 issues, including what you can do when the device has stopped charging or got stuck in Samsung logo screen.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy A7 only boots to Download Mode

Hi all. I have a problem with the Galaxy A7 SM-A710M. It always stay in “warning screen”, then I try press Vol+ to enter in Odin mode (download mode) but nothing happens! One time I put it to load in the socket a lot of time, maybe six hours, and when I arrived at home again it changed automatically to download mode. Then I download the firmware ZTO Android 7.0 Nougat to Brazil. I opened Odin and achieved send it to the phone with success all firmware to phone “pass1 Ok”. But the phone didn´t restart! Only black screen! I tried to press all combination of buttons and nothing happens!!! Now is hard to enter again in the download screen. What we can do to fix it?

Solution: Together with factory reset or master reset, flashing stock firmware are the last resort procedures a user can do to fix software-related issues. If you haven’t tried going into Recovery Mode and attempt a master reset, now is the right time to do that. Here’s what you need to do:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If you are unable to boot your device to Recovery Mode, or if nothing works after a master reset, then that means the problem is not fixable on your level. There may be a hardware issue causing the phone to only boot to Download mode, or not at all. Make sure to let Samsung examine the hardware so they can advise you whether or not repair is necessary, or if you need to get a new one.

Problem #2: How to fix Galaxy A7 texting issues: receives some texts in another messaging app

I have an A7. I changed my messaging app after the last major update to Oreo because it no longer allowed me to set different text tones for different users. I use an app that’s also called Messages and it worked fine until the most recent update. Now some of my text messages are going to the wrong app, they are going to the default Android Messages app even though the new app is set as my default. I’ve restarted the phone, reset the new app as the default, I’ve tried everything to no avail. It isn’t all text messages, just some from my wife, who also has an A7, though I don’t know if she had installed the latest update. Messages from my daughter, who probably has also not installed the latest update come through just fine. I tried disabling SMS in the Android Messages app and I still get some messages in the wrong app but I don’t get notifications in either app to see them. I have to re-enable SMS in the Android app to see those messages. How do I get ALL of my text messages to go to the app that I have selected as my default, which is not the Android app?

Solution: We suggest that you clear app data first and see what happens. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find your text messaging app and tap it.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your A7 and check for the problem.

You can also try to disable the stock Samsung text messaging app to ensure that only one messaging app is running all the time. Follow these steps to disable an app:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find your text messaging app and tap it.
  6. Tap DISABLE.

If you can’t disable the stock Samsung app, try turning off its permission to do use SMS. You can do that by going under App Info section and hitting the Permission option.

Problem #3: What to do if your Galaxy A7 won’t charge or boot up (and stuck in Samsung logo screen)

Hello sir. My Galaxy A7 has got a problem. As you may know the first picture to be seen on Galaxy A7 is a picture of the phone’s Samsung logo screen. My phone is stuck on that picture and doesn’t go any further. In another word the phone is not running up. When I plug the charger in, the picture of the battery which must be shown when the phone is off while charging, is shown but doesn’t show that its charging. Its just showing a picture of the battery and a loading circle at the centre of it. Please help me to get that solved I have many useful data on the storage. Also I’m pretty sure that would cost a lot if I bring it to a Samsung repair shop.

Solution: Access to data stored in your phone’s storage device is only possible if the system is up and running. As it is, your files are locked out unless the phone boots back to regular mode. Needless to say, you need to turn the phone on first and boot it up to normal mode. If that’s not possible, your files are good as gone.

In order to see if you can turn the phone back on, you need to do some basic things below.

Force reboot

Sometimes, forcing a phone to restart is enough to fix boot issues. To force reboot your A7, follow these steps:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Try another set of charging accessories

One of the common reasons for power issues in Galaxy devices is a defective charging accessory. Be sure to charge the phone using another set of charging cable and adapter for this phone model. If you can’t secure one, try going to a local Samsung store and see if you can borrow their official cable and charger.

Check the charging port

The aim of this troubleshooting step is to perform an ocular check only. It’s often difficult to know the exact status of a charging port so all you can do is to check for any visible damage, debris, or dirt inside the port. Try using a magnifying tool to see inside. If there’s dirt or foreign object in the port, try to use a can of compressed air to dislodge it. Don’t insert anything in the port to avoid damaging the system.

If there’s a damaged pin inside, it may be the reason why the device does not charge at all. A physically damaged charging port can’t be fixed by a software tweak. Have the phone repaired if there’s an obvious sign of damage.

Get professional help

A lot of people think that all Android issues can be fixed by doing software adjustments only. If following our suggestions above won’t fix your own problem, that means your phone must have a bad hardware. Unless you are a trained Samsung technician, it’s virtually impossible for you to know where the problem may lie and how to repair the phone. Identifying the issue is just as important as doing the fix itself. In order to determine the problem, a technician needs to check the phone physically. For this reason, you want to send the phone in.

Keep in mind that Samsung repair will result to data loss so you’ll still lose your data even if Samsung will be able to fix the phone for you.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.