StraightTalk Galaxy S5 cannot connect to the Internet, other connection issues

Our post today addresses some of the #GalaxyS5 connectivity issues shared by our community. We hope that the suggestions we give below will point you toward the right direction in fixing your issues for good.


Below are the topics discussed in this post:

  1. Galaxy S5 in Bolivia unable to connect to the internet via mobile data
  2. Galaxy S5 unable to install Snapchat
  3. Galaxy S5 on roaming mode unable to connect to the internet
  4. StraightTalk Galaxy S5 cannot connect to the Internet
  5. StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced
  6. Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S5 in Bolivia  unable to connect to the internet via mobile data

Hi there! I’m currently an American student living abroad in Bolivia where the three major cellphone services are Viva, Tigo, and Entel. My dad who lives in the US. sent me a Verizon S5 cellphone. To my amazement unlike other phones before, I didn’t need to get it cracked by the technicians here for the carrier change. I made a few calls with no problem. however my cellphone won’t allow data usage for internet. The icon for data usage is there but never lit. I am currently using Wi-Fi. My phone has Entel.

In Bolivia, we buy minutes and megabytes (for internet) through cards we purchase. This cellphone is really good but the mobile data makes it hard for me to receive international Viber calls unless I have Wi-Fi. — Enrique

Solution: Hi Enrique. The most likely reason why mobile data is not activated on your phone, even though it’s been carrier unlocked, is because it still runs the Verizon Access Point Name (APN) configuration. You need to change the APN settings to that of your current carrier, Entel.

Unfortunately, we don’t have the necessary information at hand so you need to call Entel and ask them for it. Once you have the right  APN settings, we are confident that you should be able to use mobile data without issues.

Problem #2: Galaxy S5 unable to install Snapchat

Yesterday morning, everything was running fine, all apps were opening, I even installed a new app. When I got out of class, I attempted to open an app I use frequently–Snapchat–and it was stuck on loading. I thought this was just a bug and attempted to fix it by deleting the app and reinstalling it. However, when I went back into the Google Play Store, I got an error that read, Check your connection and try again. I’ve tried everything from Clearing the Play Store’s cache, Syncing my Google accounts, nothing works. Please, if you know how to solve this problem, say something below. This problem is really bothering me and I haven’t a clue on how to solve it. — John

Solution: Hi John. If you are having trouble installing Snapchat, the culprit may be Google’s Play Store app. Here are the things that you can try:

Delete the data of Google Services Framework

Google Services Framework is an app responsible for helping other Google apps in your phone connect to remote servers seamlessly. If this app starts to mess up, all sorts of thing tend to happen. Deleting its data is the equivalent of reinstallation so it’s a good first step to do. Here are the steps to do it:

  • Go to Settings.
  • Tap Application Manager.
  • Scroll to and tap All tab.
  • Select Google Services Framework.
  • Select Clear Data.

Update your phone’s date and time

Incorrect date and time on your phone may cause syncing issues with Google servers so changing them to the right one may fix the problem.

  • Open your device’s main Settings app.
  • Touch Date and time.
  • If you see “Automatic date & time” and “Automatic time zone,” uncheck them.
  • Manually change the date and time, so that they are incorrect.
  • Tap the Home Screen button.
  • Go back to your Date and time settings (repeat steps 1 & 2).
  • Manually change the date and time, so that they are correct.
  • Re-check the boxes for “Automatic date & time” and “Automatic time zone.”

Clear the cache and data of Google Play Store app

Keep in mind that Google Play Store is also an app. It is as susceptible to issues just like any other app. That said, you also need to clear it’s cache and data from time to time, especially now that you have an issue installing an app.

Re-install Google Play Store updates

After deleting Play Store’s data, you need to install its downloadable updates again. To do that, just follow these steps:

  • Open your device’s main Settings app.
  • Touch Apps or Application manager (depending on your device, this may be different).
  • Touch Google Play Store > Uninstall updates.
  • When prompted to change the Play Store app back to the factory version, touch OK.
  • Open the Google Play Store app Google Play.
  • Go back to your device’s home screen. As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.

These solutions are usually effective in fixing the issue but if nothing changes, you can continue doing the following:

  • Make sure Download Manager is turned on
  • Check your device’s available storage
  • Call Google Play Support team by visiting this page.

Problem #3: Galaxy S5 on roaming mode unable to connect to the internet

Before I left for vacation in Canada from the US, I contacted Sprint International. They gave me step by step process to change my phone so I could use it in Canada. I am on a plan that has unlimited text and data and calls at $0.20/minute. So I did everything as requested and now that I am in Canada I have only texting and calling. No access to email or internet. And the funny thing is that when I first entered the country I could use Google Maps to help me navigate to my friend’s house. But yesterday after an hour long CHAT with Sprint, it is not fixed and now I CAN’T use my Google Maps to navigate. I have gone over and over the settings and just can’t figure it out. I have a signal and it has an R over it. But when I try to access my email it says I don’t have a mobile network.  Thanks for your help. — Terry

Solution: Hi Terry. If you availed of Sprint’s International Value Roaming plan, keep in mind that your mobile data speed is limited to using 2G network speeds only. If you avail of 3G data speeds, check with Sprint if you have reached the data limit for the day. The plan is supposed to revert to 2G speed once you have consumed the allocated data limit for the day.

2G speed is slow and may not be very reliable if you use it to check your email and do other internet activities. This may be the reason why you seem to be unable to use internet despite getting good signal strength. Try checking your internet speed by visiting

Problem #4: StraightTalk Galaxy S5 cannot connect to the Internet

I have Galaxy S5 and I used StraightTalk. I have used StraightTalk for years and did not have this problem until I got this phone.  I can not get on the internet/Facebook unless I am at a location that allows free access–ie; someone’s personal or say McDonalds.

My phone does not automatically find one of these or a general internet access that I am paying for.  And I have not left my area- I am in a metropolitan area–03301.

I have check airplane mode- off-  mobile networks is checked off. I have had StraightTalk re-set etc. Still no luck. I did not have a problem when I was using I phone. — Tina

Solution: Hi Tina. If you want to have internet connection on your device even when you are outside the range of a Wi-Fi network, make sure that mobile data is enabled on your phone, and that your mobile data plan supports it. This means that you have to call StraightTalk and ask them to check your subscription and configure your device.

Problem #5: StraightTalk app on Galaxy S5 keeps saying no internet connection after router was replaced

On my home Wi-Fi I was able to connect to the StraightTalk app previously. We recently changed our router and now the app is telling me that there is no internet connection. I am able to go on the internet via chrome and don’t seem to have any problems surfing the web using Chrome but the app itself won’t connect to the internet.

I am hoping you can please help. I am very new to smart phones. I have a Samsung Galaxy S5 and my carrier is StraightTalk. Thank you for any help you can provide. — Jennifer

Solution: Hi Jennifer. If you have the option to uninstall and re-install the StraightTalk app, we recommend that you do so.

If the app came with the phone (pre-installed), you won’t have the option to uninstall it, but you can delete its data.

After re-installing or deleting the app data, try to log back in to your StraightTalk account for the app to work.

Problem #6: Galaxy S5 overheating, losing battery power fast, and unable to connect to the internet

I have a Samsung S5. Just starting this week my phone will not stay connected to the internet. No error message, just keeps trying and using a lot of battery power to do so and my phone is very warm while it is just sitting.

When I try to go on Google to look some this up I get “Can’t load search results Something went wrong. Try searching again.”.  I have tried shutting it off for a 1/2 hour or so.  I have shut it off and removed the battery for at least 10 min. — Genny

Solution: Hi Genny. Are you trying to use mobile data or Wi-Fi? Unless you specify what type of network you are on, all we can provide are general directions. If you want specific instructions on what to do (depending on what network you are on), please browse through this list of articles for this topic.

Because the phone seems to be overheating and leaking battery faster than normal, it’s best if you can do a master reset as well. Just follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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