Start Here

With all the constant updates and compatibility issues, we understand that you might come across issues with your Android device.  TheDroidGuy has been listening to the users with the most common issues and have gathered the best solutions for the problems you may come across.

Having problems with your Android smartphone?  Here are some of the most common Android issues:

Phone Won\'t Turn On Troubleshooting

Phone Not Charging Troubleshooting

Text Not Sending Troubleshooting

Have other issues?  Get started by selecting your device:

Below are the most popular devices we’ve aggregated so far, if you don’t see your phone in this list, check out our mailbag section for more devices.

Be sure to check out these accessories that may help with your issues.

Samsung Galaxy S7

Samsung Galaxy S7 Edge

Samsung Galaxy S6

Samsung Galaxy S6 Edge

Samsung Galaxy S6 Edge Plus

Samsung Galaxy S5

Samsung Galaxy S4

Samsung Galaxy S3

Samsung Galaxy Note 7

Samsung Galaxy Note 5

Samsung Galaxy Note 4

Other Devices

Upgrade Your POS Phone

According to studies, most people change their phone every 2 years.  If you’re sick and tired of constantly fixing your current phone, here are some options.

Save Money on your Phone Plan:

Sick and tired of the bloated data plans and phone plans?  Here are some tips to save you some money.

Android Issues Questionnaire:

Still can’t find solutions do your problems?  Let us help you.

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Then, simply fill out our issues questionnaire, and our team try to help you out.  We like to help out our fans, so please be sure to like us on Facebook, we do give our fans priority when we respond to questions.


30 Replies to “Start Here”

  1. Dear Sir/Madam

    In the process of replacing the battery of my Samsung S6 I damaged the printed circuit at the top right corner when I lifted the back cover. This resulted in the touch screen not functioning at all.
    Can I replace that small circuit?
    Thank you for your help.

  2. I just purchased a S5 about a month ago. I would like to know how I can correct; making a call (there is a lapse of time waiting)?

  3. I bought a used galaxy s5 that was att but is unlocked,I use metro pcs,but I can’t update the android version to the 6.0 marshmallow and the version it has on it is old,its the 4.4.4 , I searched and found sites to manualky update but none are for the version I have. This is the info on my phone,please help me.
    Model # samsung-sm-g900a
    Android version 4.4.4
    Baseband version g900aucu2aoa2
    Kernel version
    [email protected] #1
    Wed aug5 08:52:23 kst 2015
    Build # ktu84p.g900aucu2aoa2
    Se for android status
    Enterprise policy
    Security software version
    MDF v1.0 release 3
    VPN v1.4 release 2

    Please help me with this,I am getting frustrated and dont want to mess up my phone thanks

  4. hi I have forgot the password of my samsung s7 edge and to turn of he ask for the password so i cant do the reset that I saw i know how to reset the phone but i cant tdo that because i have to turn off the phone what can i do?

  5. My phone is samsung galaxy J96.And always stuck it makes me discomfort.I know that your Brand loyality is High.that’s why I bought your product.but It Makes me so Sad.please inform this device fixation.thank you!

  6. Hi!

    I need help. I have problem with my samsung galaxy alpha g850f. Detail:

    1. I’m using os kitkat 4.4.4. I rooted this phone to install viper4android & overclocked it. (reason of overclocked: youtube lag even with 360p. *My internet is 8mbps. But after overclock it, problem still occured. so I stop overclock it.)

    2. After a few months, my phone get sudden death screen problem and I use SOD killer for quick solution.

    3. Now, when i reboot/restart, it will not turn on unless I pull out & put back the battery.

    4. my screen start to get burn-in at the top

    My solution:

    I try to unrooted and install clean lollipop using Odin. Youtube become smooth. But sudden death screen & difficult turn it on after reboot/restart still occured.

    my question:
    1. is it possible that my motherboard is broke?
    or battery?
    2. is this problem due to rooted & overclocked?

    *I’m not techy/IT person. Hope someone can help me


  7. I accidently touched my Dr office number in contacts but when it started ringing and the ans. machine picked up the call, I could not find the red icon to hang up ! Only the green icon to make the call was visible and I had to shut the phone off to stop the call. What happened to the red hang up icon ? Thanks, Cathy

  8. I dropped my galaxy Samsung s7 edge phone and I did the holding buttons and nothing happens still flickering green and I don’t get anything else

  9. When I compose email messages and send them, I have no problem when I send them to individual recipients. However, when I want to send the message to the same individuals altogether, I get “failed” in my message box. I cannot seem to mail to multiple recipients, and have to resort to group texting. I have a Samsung Galaxy Luna. Please help.

  10. THANK YOU DROID GUY!!! Teaching me how to start my Galaxy S5 in Recovery Mode saved me a trip to the phone store and got me back in business (literally) today. Your site is OUTstanding!
    Thank you – Thank you – Thank you!!!

  11. I bought a new phone Samsung galaxy on NXT and I am not able to access Facebook on my new phone either using Facebook app or Facebook Lite app and not even by using the browser like Google Chrome. Please help me out.

  12. I don’t have a problem because I don’t have a phone yet. I don’t have a lot of money to spend on a phone, so I want the best place for price on a refurbished phone. i’ve been trying to read on different droid phones that have voice texting for me, good camera, i do a lot of pic taking, battery, storage, ext. can you help me out and guide to a nice phone little money. Thanks so much for your help!!! Also I head that cricket is very reasonable for their service, i have consumer Cellular. to compare!!!

  13. Need help; my phone it is a tecno h6 it suffers a network problem and a bluetooth doesnt work what might the cause and how do you help me?

  14. hope you can help as of the last system update for galaxy s5. and so the delete from server function is now missing from the built in email ap. so when you delete from phone whike using the email app it will not delete from server. and yes my sync function is turned on. I’ve even done retire to factory setting no change. I’ve also talked to Verizon and whike I was on the phone with level 2 tech support he had another tech try it on his samsung note does the sane thing. tried talking to ssamsung. there tech are worlwss. I know more than they do. so until I find a solution I go into my email thru the Web browser. since the function is now missing. I am at a loss. hope you can help.

  15. I’ve samsung s6
    When i click software update, the nothing happen after i did it.
    I mean software update nothing pop up when i clicked it

    Sorry bad engl

  16. hello sir,
    i have a samsung s6 edge sm-g925a purchased from vendor. i had recently upgrade it to nougat.
    but dont know what had happened it got booted but asking for samsung id which was used for activation. and for that i had never used samsung id, i had activated with google id .so plz tell me is it been locked by carrier or the phone got locked

  17. Hello, please I need help. My s7 edge’s memory got filled up on its own even when I deleted an app of over 1gb, it just got back to showing me “storage space running out ” after some hours after it was left idle.

  18. My Galaxy s5 will not start easily or stay running reliably. It will try to reboot on its own until it depletes the battery. It freezes indiscriminately. Sometimes, it makes a screachy noise and shows some messed up pixels on the screen. Here’s what I have done so far:
    !. Tried a soft reboot with the battery out and power button depleted of any lingering charge. Used an alternate Samsung charger and charged 10 hours
    2. Inspected and gently cleaned battery terminals.
    3. Tried to operate in safe mode to check on errant apps
    4. Installed Samsung Smart Switch on pc and backed up phone data
    5. Executed a factory level reset which helped moderately
    6 Executed a second backup and factory reset after trouble started again.
    I did this all on m own with guidance from tech support and the community. I went to 2 t-Mobile stores for help and they just blinked at me. Nothing has worked. I am a 58-year-old woman.This is literally my first smart phone I need my phone to work. It is only 15 months old and I can’t afford another one. HELP!
    This is literally my first smart phone

  19. Mine either since last update. Loads of setting changes it seems. Everytime I allow my S6 to update it changes all my settings, many settings changed after update either eat your data, battery or both.
    I personally am done with Samsung all together. There are more options in relation to notifications, ring tones. I most recently change my settings back from previous update. Ha another hits recently. I am not changing tones notifications etc again. Sincerely, Done with Samsung I. MO

  20. My 1st Samsung Galaxy s2, I live in the KC, MO area Cricket has been my Carrier since as I as disabled an qualified for their Life Line Disct $5.00 and $5.00 auto pay discs.
    S2 first Android and loved it. I kept selling and upgrading owning the Galaxy s4 for 1 mo prior Att becoming Crickets Parent Co. Immediately going to trade galaxy s4 as the galaxy s4 sold to me 1 mo prior would not operate with Att services. The new Galaxy s4 was not o be found in KC or suburbs of. Stupid I, tho with the change what was the phone I pd near $500 for? So they give me $100.00 for my 1 mo old Galaxy s4 and I outright bought the new Galaxy s5 Water and dust proof sure, in the 1st mo the charge port within phone basically crumbled. Sure, of course per warrantyear my fault so another $70. no phone while repaired…who cares right.
    1 mo later same problem with charge port again my fault.
    So…I, without research buy the Galaxy s6, another $70 to replace s5 charge port. I absolutely cannot stand the Galaxy s6. My bad, I did not research. The only good that has come of this is upon getting Galaxy s6 I commented to many I am done with samsung Products. I have the Nexus 9 tab, it’s junk, bought Samsung c2 tab piece of junk. I would like to blame Cricket Carrier for selling cheap possibly refurbished phones as new but both Tablets came from Amazon. So? I am looking into Motarola Products along with a new Carrier. Cricket tho has what I can find the best pigs for the $$. Don’t know what to do? I do know I have to rid Cricket Service Plan and find a great phone compareing to Galaxy S5 or s6 Android. Tho will be a quality phone. I don’t game, mostly social etc. Yet would like to stay Updated to newer phones, access battery. OMG! No Apple or Iphones.

  21. Texting for one contact in particular is delayed /slow, any suggestions why this is happening?

  22. One of my friends stopped getting text from me, but I can receive a text from her. I do not have this problem with anyone else, only her, but she was receiving my texts before it only just stopped.

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