Sprint Galaxy Note 5 can’t make calls or text when roaming, plus other issues

Note 5 Sprint

Here are other #GalaxyNote5 issues and solutions we’ve collected for the past few days. We hope that the resolutions mentioned here can also help other users who may have a similar problem on their Galaxy Note 5. These are the specific topics mentioned here today:

  1. Sprint Galaxy Note 5 can’t make calls or text when roaming
  2. Galaxy Note 5 not detecting SIM card
  3. Galaxy Note 5 sound notification settings issue
  4. Galaxy Note 5 boot loop issue when using original charger
  5. Galaxy Note 5 Factory Reset Protection 72-hour wait period
  6. Galaxy Note 5 won’t boot normally after OTA update to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


Problem #1: Sprint Galaxy Note 5 can’t make calls or text when roaming

My phone suddenly will not make calls or texts while roaming. My girlfriend has an S5 and it works fine. I have updated PRL, profile and even done a network setting reset. This is my second Note 5 and only a month old. My previous one has the same problem and after exhausting every option including a system reset, Sprint advanced tech support said I needed a new phone because mine was defective.

I have not changed any settings or downloaded any 3rd party apps. It appears I may have to get a different phone for whatever reason. Sprint advanced tech support told me they have no idea they have never heard if this happening. Hope you can help, Thanks. — Corbin

Solution: Hi Corbin. As you may have already know, roaming works when you are outside your carrier’s network (either in or out of country). This is made possible by allowing your phone to connect to a visited carrier’s network so it can send and receive text messages, make outgoing or receive incoming calls, or connect to the internet. There are a lot of work behind the scenes to make this happen. Most carriers have agreements with most, if not all, of the rest of carriers in the world to make roaming as “automatic” as possible. It’s usually common to log in to a foreign carrier in a matter of a few minutes to activate roaming successfully.

Now, if you were able to use roaming without problems before in the same area and the services suddenly went dead, that’s a clue that there might be a problem with either the phone, or with the visited carrier’s network. You have to isolate which of the two is the real problem first. Try calling the technical support of the local carrier (the visited carrier) and inquire if their system blocks your account from using their services. This will prompt them to “authenticate” your account with your home carrier. While rare, this can sometimes happen so it’s important to let them know first before you troubleshoot the phone. If they’ll say that your phone is clear and should be able to use their services, that’s the time to start looking into the phone. You may end up asking for a replacement phone if standard software troubleshooting won’t help.

However, if this is the first time that your phone roams outside of your home carrier, there are a few things to consider. As a rule of thumb, asking for more information from your carrier if your device can roam in a particular country or region is advised. In order for roaming to work, two things are involved — your phone and the carriers.

Sprint phones uses CDMA technology and may not work if you visit a place covered by a GSM network. GSM covers about 80% of the world. Verizon’s and Sprint’s CDMA network are mainly concentrated in the United States so there’s a chance that your Note 5 may not work in a GSM-covered country. It is also worth remembering that not all mobile operators using GSM operate on the same band or frequency. U.S. GSM carriers like T-Mobile and AT&T uses 850MHz, 1700MHz and 2100MHz while European operators are on 900MHz, 1800MHz, and 2100MHz. Make sure to check with Sprint if your phone is compatible with existing local network.

To put it simply, this issue is within your carrier’s scope of support and will only be resolved by them. We don’t think that there’s a problem with the hardware at all.

Problem #2: Galaxy Note 5 not detecting SIM card

About 1 week after buying my phone, it got this error occasionally and then constantly to the point that every time my phone restarted it wouldn’t detect a SIM card.

I took it back to the shop and they swapped out for a new SIM card and it was OK for about a week before doing it again. I took it back and this time they sent it away for software repair, basically the deleted and reinstalled the phones software. This was just before new year’s. I get the phone back and it’s going well until now when it’s occasionally showing the no SIM detected error message again.

I’ve not installed anything new since getting back the phone, just reinstalled my apps. What’s next? I’ll take it back again but as it’s been more than 6 weeks since it’s last problems I’m worried they’ll do nothing? — Marion

Solution: Hi Marion. Have you considered asking for replacement phone instead? The cause of the problem may not be software. While rare, we’ve heard of a bad SIM card slot from time to time so if software swap does not seem to eliminate the problem, we suggest that you go ahead with a phone replacement route instead.

Problem #3: Galaxy Note 5 sound notification settings issue

I cannot access my ringtones or notification sounds. Had phone for only 2 weeks. Applied notification sound (stock) and personal ringtone. Now when i go to notification sounds settings it takes me to a folder that says choose path, storage/emulated/0/android/data/ with a bunch of folder options, at the bottom it says cancel. I CAN NOT cancel or back out. Samsung local representative has never seen this. I did your reboot section and cleared the cache. Still the same. Everything else works fine except still can’t get into change notification sounds or ringtones. It is STUCK in the data folder. I am about ready to send the phone back to Samsung . PLEASE HELP thank you. — Tania

Solution: Hi Tania. A factory reset should restore the default settings of the folders and apps. Please follow these steps on how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 boot loop issue when using original charger

I recently wrote you all about my Samsung Galaxy Note 5 having issues of going into boot loop. Whenever I had it charging and when I would unplug it from its charger it would immediately stop and be fine. The charger I was using was the originally charger that came with the Note 5 when I bought it in the AT&T store. This issue had been going on since mid-November about 8 or so days after I bought the phone.

I noticed with using the Note 5 charger it did not ever pop up as fast charging, no matter where I plugged it in at.  So I decided to use my Note 4 charger and it is the original charger that came with my Note 4. Since using the Note 4 charger it comes on as fast charging every time and my Note 5 has never went into boot loop since using the Note 4 charger. My roommate also has the same exact model of Note 5, her Note 5 has never gone into boot loop, but her charger doesn’t do fast charging either, but when using Note 4 charger fast charging works. — Clara

Solution: Hi Clara. If you know of two cases wherein a Samsung charger is not working as expected, the best thing that you can do is to let Samsung know about them. We can’t fix defective accessories. We do know that a lot of readers have already complained of fast charging issues on Galaxy Note 5 while using the original charger. We don’t work for Samsung so if you want to improve their product, you have to contact them directly. Their website should offer you options on how best to contact them.

Problem #5: Galaxy Note 5 Factory Reset Protection 72-hour wait period

My Note 5 can’t get pass the start up after my phone was factory reset because i forgot my password. Now i understand all this talk about this security feature that Google has but i was stranded over night on the side of the road and could not use my phone due to the this damn security feature. it’s helpful in a way to stop people from using your phone if they stole it if that was the case. There has got to be a better way other than waiting 72 hours (3days) to be able to use your phone. This is a law suit waiting to happen. i am very pissed off. I darn near froze waiting in that darn truck overnight. Anything could have happened to me. I had my phone and couldn’t even use it and still can’t. This matter needs to be resolved asap. i mean before 72 hours or you will be hearing from my attorney. — Femeka

Solution: Hi Femeka. We’re sorry to hear about your situation. We understand how frustrating it can be to lose phone functions when you most needed them. As you may have already know by now, Samsung and Google implemented an additional security layer for their new phones running Android Lollipop. The new security feature is called Factory Reset Protection and it’s meant to protect user data by preventing unauthorized access or factory reset. It, however, also means that even a legitimate user can be locked out of their phone if they cannot provide the correct Google account username and password. Whether or not Samsung and Google have considered the situation wherein a user may forget his or her username or password is unclear. Right now, the policy of waiting for 72 hours after resetting a Google account password or factory reset stands as it is. We don’t know of any workaround for this policy.

If you have legal concerns about this new security feature or policy, please direct your attorney to Google’s or Samsung’s legal department.

Problem #6: Galaxy Note 5 won’t boot normally after OTA update to Android Marshmallow

I’m having a problem with my phone which appears to have happened after an OTA update to Android 6. I rebooted it (as I regularly do) and it failed to restart. It had >50% power. I plugged it into the charger for 2 hours but still no avail – the charging light didn’t even light up (The socket switch WAS on).

I tried holding the Power button+ Volume Up + Volume Down + both Volume Up & Volume Down but the phone didn’t react. I connected it to the PC to see if it could be detected. Nothing showed up on the PC, but it did give a USB connected tone when it was connected and then approx 15 – 20 seconds later it gave a USB removal tone. Any help with this would be greatly appreciated.

Eventually (~ 2 hrs) the phone came on but gave a lot of error messages asking to send to Samsung etc. I completed a factory reset from within Android & rebooted the phone. Again powering off the phone & restarting took ~2 Hrs. I was going to root the phone & flash a good image onto my phone.

Reading up on this, it required the phone to be in Fastboot mode. I enabled this by holding in the down button with tape & coming back to the phone 2 hrs later. I enabled Fastboot, proceeded to restart the phone. I’ve posted on a couple of forums, but no one has replied as of yet. Hope you can help in some way, as any help would be greatly appreciated. — Tom

Solution: Hi Tom. If an OTA update messed up your phone, your best bet to try to attempt a factory reset via recovery (steps provided above). If your phone won’t boot even in recovery mode, re-flashing a stock firmware is the next best thing to do. There’s nothing much that we can do though if your computer won’t be able to detect the phone via USB. Try to use Google to search for online resources how to properly re-flash a stock firmware on your device.


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