The #Samsung #Galaxy #S9+ is one of the latest flagship smartphone models released by the South Korean giant this year which sports a large 6.2 inch Super AMOLED display. This is the successor to last year’s S8+ model that now uses improved hardware components and has a dual rear camera system. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ stuck in bootloop after software update issue and other related problems.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9+ Stuck In Bootloop After Software Update
Problem: After an update to upgrade my Samsung S9 plus it got stuck in a reboot loop. It would not power down and would often get stuck at the Samsung logo – sometimes the logo would not finish – it would get half way displaying it and then freeze up. So I tried the soft reset and now everything is worse. I have tried every kind of reset I can find: Forced Reboot, Safe mode, Master reset – all of them. The phone is totally unresponsive. It won’t even display a light when you plug a charger in! Current state of the device: Totally black. No LED’s, no display. It’s as if the battery has been internally disconnected. How on earth do I fix that? Is it basically a bin job? The phone was working fine until the last update – there were no issues with the phone at all and it had more than 50% battery power.
Solution: The first thing that you can do right now is to make sure that the battery has sufficient charge by following the steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
- Charge the phone for at least 20 minutes using a wall charger.
- If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
Once the phone has sufficient charge try doing a soft reset. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then check if you are able to access the recovery mode. From here I suggest that you do a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
S9+ Moisture Detected Error
Problem: My new samsung galaxy s9+, has never gotten wet. I have additional case that covers the ports, but regardless I’ve not gotten it wet, the charger is suddenly stating that the charging port is wet. I’ve physical double checked, ran paper strips around the terminal contact, and comes up dry. Is there a way to fix this.?
Solution: When this error message appears on your phone the first thing you will need to do is to make sure that the charging port of the phone is dry by using a mini vacuum or hair dryer on it. In case it is already dry and free from any moisture but then the error message still appears then this could be caused by a software glitch. Try restarting the phone then check if the same issue still occurs. If it does then you will need to backup your phone data then do a factory reset.
S9+ Will Not Fast Charge
Problem: Hi, I have an S9+ that will not “fast charge” it charges but it will take about 6 to 8 hours to be fully charged. I read and tried all of your tips. I don’t know what to do, this is the second phone I’ve owned, I really love this phone.
Solution: The first thing that you will need to do in this case is to make sure that the fast charge setting of the phone is enabled.
- Open Settings app.
- Tap Device maintenance.
- Tap Battery.
- Tap More options at the upper right (three-dot icon).
- Tap Advanced settings.
- To turn on Fast cable charging, touch the slider.
Once this setting is enable proceed with cleaning the charging port of the phone using a can of compressed air then check if the issue still occurs. If it does then try using a different charging cord and adaptive fast charger.
In case the issue still persists then proceed with the additional troubleshooting steps listed below.
- Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it’s very likely that you have downloaded an app that is causing this problem. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs.
If the above steps fails to fix the problem then you need to have this checked at a service center.