The #Samsung #Galaxy #Note5 is one of the older generation Note models that is still being widely used today. This phone was first released in 2015 and was one of the most powerful mobile devices back then. Its main feature is that it sports a large 5.7 inch Super AMOLED display that not only works with your fingers but also with a stylus called an S Pen. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 black screen with blue LED light after drop issue and other related problems.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 5 Black Screen With Blue LED Light After Drop
Problem: I had my phone in my pocket. Went to use the bathroom. It fell out of my pocket and hit the ground. Front screen was not cracked. The back was pretty cracked. The blue lights stayed on but has a black screen. I tried holding the home button power off and vol buttons all it did was vibrate. But nothing else. What could be the problem? I love this phone and would like to try and fix the problem.
Solution: It looks like the drop might have damaged some component inside the phone causing this problem. The best thing that you can do right now is to make sure that the battery of your phone has sufficient charge. Clean the charging port of the phone using a can of compressed air then charge the phone using its wall charger for at least 20 minutes. Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. In case the issue persists then you will need to bring the phone to a service center and have it checked.
Note 5 Shuts Down Not Turning On
Problem: Hello, I bought a Note 5 in January in replacement of my previous phone which seemed to have overheated at the time. The new one shut down yesterday evening – I was at about full battery charge and it rebooted automatically. I did my pin so the phone would start as normal and then it shut down. I have tried all the different tips you described (pug it in, reboot technic etc) but the phone does not turn on. There is absolutely no sign of life (when I press power a long time like you would to start it – I don’t even feel the small vibration) I have looked online for different fixes (how to plug it to a power socket, wait a long time between trials etc) but nothing works. I bought it from a third party online but the box was sealed so it was a proper model out of the factory. Could you please advise any other ways to fix it ?!
Related Problem: My phone Note 5 automatically shut off when i played an app game when i charge for 10 minutes i tried to open again but its not doesn’t works i can see black screen no blinking of light from led i don’t know how to fix this i followed your steps here in your page but it not effective i hope you will help me thanks
Related Problem: My Samsung note 5 went into factory mode I got it out but now it won’t boot up I tried to go to the recovery menu but it just shuts down the only thing it will let me do is go into factory mode again witch I don’t want or at least I think I don’t another thing once this started happening I plugged it in but my led cord would just start flashing my normal cord doesn’t work either. Just recently when I had tried to turn it on the green/blue light when you turn on your phone turned on but it still didn’t load
Solution: The best thing that you can do right now is to clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed. Once this is done charge the phone using the methods listed below.
- Charge the phone for at least 20 minutes using its wall charger. Make sure that you can see the charging indicator.
- If the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
If the phone charges then try turning it on by pressing and holding both power and volume down buttons for at least 10 seconds.
In case the issue persists then this is most likely caused by a faulty hardware component possibly the battery. The best thing to do right now is to bring the phone to a service center and have it checked.