Samsung Galaxy S9 no longer turns on after a firmware update

The Samsung Galaxy S9 Android 9 Pie update will be rolled out starting November 15 and that’s good news for owners who have been waiting for it. Recently, new updates have been rolled out for the device in preparation for the upcoming huge update. We’ve already been contacted by some of our readers because according to them, their units no longer turn on after an update.

In this post, I will walk you through in troubleshooting your phone that no longer responds after a firmware update. I will share with you the solution we’ve always been using in fixing this kind of problem. So, if you’re one of the owners of this device and are currently having this issue, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What to do if Galaxy S9 won’t turn on after a firmware update

The thing about devices that won’t turn on is that it’s often due to a system crash. It happens more often when there are updates. Here are a couple of things you can do to make your Galaxy S9 respond again…


Perform the Forced Restart procedure

This is the first thing you should do if you’re having this kind of issue. In fact, it could be the only thing you need to do to make your phone respond again. Firmware crashes happen all the time especially after a major update.

To perform this procedure, press and hold the volume down button and the power key simultaneously for 10 seconds or more. This will restart the phone like it normally does but it refreshes the memory and reload all apps and services. However, if it doesn’t respond to it, try the following:

  1. Press and hold the volume down button first and don’t release it yet.
  2. Now, press and hold the power key while you’re holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

If the problem was just due to a crash, then your Galaxy S9 should already be booting up by now. However, if the phone is still not responding after this, then you should try the next procedure.

Do the Forced Reboot while charging

There’s always a possibility that this is just due to a drained battery that may have resulted to a firmware crash. Your device won’t charge if the problem was due to a crash but still it important that you leave the device connected to the charger because there would still be current flowing through its circuits. In light to this, here’s what you should do…

  1. Plug the charger to a working wall outlet.
  2. Connect the phone to its charger using original cable.
  3. Regardless whether the phone shows the charging symbol or not, leave the device connected to the charger for at least 10 minutes.
  4. While the phone is still connected to the charger, press and hold the volume down and the power key for 10 seconds or more.

As long as the problem isn’t due to physical and/or liquid damage, your Galaxy S9 should be booting up normally after doing this.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.