The #Samsung #Galaxy #S7 is one of the best Android smartphones that you can get today. It’s got several outstanding features that makes it an excellent mobile device and is known to deliver a superior end user experience. Although this phone is still relatively new in the market some of our readers are experiencing power related problems with the device ( not in the scale of the Note 7 thankfully) which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 not turning on after charging issue & other related problems.
If you own a Samsung Galaxy S7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Not Turning On After Charging
Problem: Hi, My Samsung Galaxy S7 is less than a month old. It’s been working fine until two nights ago. Overnight, I plugged it in to charge. It does this fancy charge that I don’t need where it only takes 1 hour or less to fully charge the battery (could be part of the problem?). I wake up in the night to check the time and find my phone won’t turn on and has a steady-on green LED indicator. I have to hold the volume and home buttons (which I learned from your site at 2am. sigh) in order to reboot the phone, at which point it works perfectly… Until the following night when I plug it in to charge and the same thing happens. Should I get replacement phone or is there a way to find out what’s causing this? Thank you for your help.
Solution: It’s possible that some glitch in the phone software is causing this problem. Try deleting the phone’s system cache first and see if this fixes the problem .To do this you have to access the recovery mode of the phone then choose the wipe cache partition option. Restart the phone then observe if the issue still occurs. If it does then make a backup copy of your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs.
If the above steps fail to fix the problem then you should have the phone checked at a service center.
S7 Does Not Charge
Problem: I was using my galaxy S7 until about 2% battery and went to charge it, i plugged it in and nothing happened. the phone eventually got to 0% and died and now when i plug in my charger the gray batter with a lightning bolt appears. it stays there for about 1 minute then goes away and comes back 5 seconds later and the phone vibrates, the continues on and on. i have tried other cables that charge my families phones just fine it’s only mine that does this no matter if being charges with a wall plug or usb or any cable.
Solution: Since you have already verified that the charger and charging cord works then you should proceed with checking the phone. Try cleaning the charging port first using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port as this could cause charging problems. Check if the phone charges. If it doesn’t then try wiggling the charging cord. If the phone charges intermittently then the problem could be caused by a faulty charging port. I suggest that you have this checked at a service center.
S7 Moisture Detected Error
Problem: I went to the beach this morning and i tried to use my phone underwater maybe not more than 1m for a few mins only. When i came home i tried to charge my phone but its not working and its say “moisture detected” so i tried to use hair blower on it for faster dry but when i try to connect the charger not working anymore it doesn’t detect the charger anymore. What should i do? Please help me. I’m using my phone 2months.
Solution: It’s possible that water may have entered the phone. You can verify this further by checking the liquid damage indicator sticker of the phone. You can view this sticker by removing the SIM card tray. Inside the SIM slot is a sticker that should normally be white. If has changed to red or pink then the phone is water damaged. For this problem I recommend that you bring the phone to a service center and have it checked.
S7 Turns Off While Charging
Problem: This has happened to me 4 times now (3 times overnight and 1 while I was using it.) I plug in my phone to the charger and go to sleep (except the time I was using it). I wake up the next morning to find that my alarm didn’t go off because my phone shut itself off at some point during the night. When I pick up my phone it is almost too hot to touch. Once it cools down doing a soft reset (holding the power and volume down buttons) will get it working again but that is not the point. And no, my phone does not sit next to a heat source nor do I leave it in the sun. My phone and charger just sit in the floor away from any heaters.
Solution: What you should do in this case is to check if a glitch in the phone software is causing this problem. Backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone just yet. Use your phone as you normally would and check if the problem still occurs. If it does then this might be a hardware related problem. Isolate the charger by using a new charger and charging cord. If the issue still persist then I recommend that you have your phone checked at a service center.
S7 Does Not Turn On
Problem: My Samsung s7 phone. Was working fine. Then the screen went black. I did what the website says hold power and down volume to reboot it. The Samsung s7 sign came up. I let go of the buttons then it stayed on the screen for 10 seconds and it went black again. So I plugged it into the charger, nothing happened. I pressed the two buttons again and the power came up. Fully charged. So I left it for an hour and tried again. Nothing came up. I got this phones in February/March. Not happy.
Solution: It appears that the battery is not being charged which is why the phone will not fully boot up. To troubleshoot this problem try cleaning the charging port of your phone first using a can of compressed air. Make sure any dirt or debris stuck in this port is removed. Charge your phone using a different charging cord and wall charger for at least 20 minutes then check if the phone will turn on. If the phone does not charge using the wall charger then try charging it using the USB port of your computer.
If the above steps fail to fix the problem then I suggest you have your phone checked at a service center.
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