Samsung Galaxy S7 Edge shows “Charging paused: Battery temperature too low” after being dropped in water [Troubleshooting Guide]

  • Learn how to troubleshoot your #Samsung Galaxy S7 Edge (#S7Edge) that shows the error “Charging paused: Battery temperature too low” after having dropped in water.
  • Galaxy S7 Edge screen turned green and then became black after device got wet due to water splashes. Phone is still on according to owner’s testimony but screen is blank.



A few years back, when your Galaxy device shows the error “Charging paused: Battery temperature too low,” more often the problem is with the charging port flex cable. In fact, there’s a similar error that tells you the opposite (Charging paused: Battery temperature too high) but still have the same result–not charging.

There are a couple of problems I will address in this post and the first one that’s the first one. According to our reader, her phone got dropped in water but the phone managed to turn on with all its functions working well except that little error message. Had it not because of that she may have believed S7 Edge can withstand water immersion but it seems like that’s not really the case.

The second problem is almost the same as the first one only that the device wasn’t dropped in water but just suffered a few splashes. According to him, the screen “went all weird” and the device itself turned off. After the usual “bowl of rice” and “hair dryer” remedies, the phone still got a black screen. So, is it water damage or anything else?

Continue reading to understand these problems and learn more how to deal with them and troubleshoot your phone. If you have other concerns, however, make sure you visit our S7 Edge troubleshooting page for we have already addressed a lot of issues with this phone. Odds are that there are already existing solutions for your problems on our website and all you gotta do is find them. You may also contact us in case you need further assistance by completing our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge “Charging paused” error

Problem: I recently dropped my phone in water. The phone turns on and functions however a notification comes up on the screen to say ‘charging paused. Battery temperature too low.’

Answer: Liquid damage is very unpredictable. More often, it will take a few days before liquid residue in the phone could cause issues like this. That being said, I have a feeling it’s not the first time the phone got in contact with water but I might be wrong. So, let’s try to troubleshoot the problem at face value.

The phone got dropped in water and then the error “Charging paused: Battery temperature too low” appeared. I don’t know if it pops up randomly or shows up only when the device is being charged but since you didn’t provide such information, let’s try to tackle both of them.

Error shows up when device is being charged – as I said earlier, this issue has already been happening to previous models of the Galaxy devices and more often it’s caused by a damaged flex cable but for a device that’s properly secured, sealed and glued, it’s impossible that a cable will be damaged inside… unless, of course, the phone suffered severe physical damage. With that being said, if the problem occurs only when you plug the phone in, then it must be in the charging port; either it’s wet or a pin (receptor) is bent and touches the other.

So, for this, you need to check the port for some water residue and bent pins. If it’s water, then just place phone in a bowl of rice for 30 minutes to 1 hour. That should get rid of the residue as the grains of rice is a good absorbent and provided the residue is at the charging port level, the problem will be fixed by doing such very simple procedure.

If, however, you can see a bent pin, you may try to gently straighten it by using a pair of tweeters or any pointed objects.

RELATED POST: How to troubleshoot Samsung Galaxy S7 Edge that’s not charging & other power-related issues

Error shows up randomly even if it’s not charging – it could be just liquid damage but since the phone doesn’t turn off on its own, it might be just in the charging port area. The first course of action to take is to place the phone in a bowl of rice in an upright position to hopefully get rid of liquid residue. I suggest you leave the phone be for a day or two. If the problem still persists after that, then it’s time to bring the phone to a shop and have it checked but before that, there are a couple of things to do:

  • Check for bent pins in the charging port. If there’s any, try to straighten them.
  • Perform the master reset to rule out the possibility that it’s just a firmware issue as well as to delete all your personal information.

Here’s how you reset your phone:

  1. Backup your files and data.
  2. Remove Google account and disable screen locks.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  8. Once highlighted, you may press the Power key to select it.
  9. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  10. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  11. The phone will now reboot longer than usual.

Galaxy S7 Edge screen turned black due to splash of water

Problem: Um well my S7 Edge has an IP68 rating which means it can survive a meter of water for half an hour. I went to the pool with my phone I didn’t even put my phone in the water it was just splashed over with a few splashes. Then my screen went all weird and I turned it off and put it in rice and used a hair dryer to dry it. I turned the phone on the screen went all green and didn’t show anything and afterwards it went black I know the touch still works cause I can feel vibration when I touch it and I can hear notifications and i can even talk to people that call me but the screen wont turn on. What can I do?

Answer: The IP68 rating is just an insurance but you cannot count on it most of the time because what matters is how much you take good care of your phone. That being said, even a splash of water can still cause liquid damage and that seems to be the case with your device. Unfortunately, the damage is more serious than the first problem, which according to you, caused the screen to turn green then black, although the device is still powered on.

Before anything else, if the phone was dropped or in one way or another suffered physical damage in the past, it’s possible that the effect is just starting to show up and it’s just a coincidence that the symptom occurred after the phone got wet. So, troubleshooting the device due to water damage is futile.

READ: Things you need to do if your Samsung Galaxy S7 Edge fell in water and won’t turn on after that

However, if the device didn’t suffer from anything prior to the problem, you may be right that the water splashes caused the problem. So, don’t charge your phone and turn it off. Now, troubleshoot the phone using the standard liquid damage troubleshooting:

Step 1: Remove the SIM and SD card and leave the tray unmounted – this is to make sure those cards won’t be damaged (as they, too, are sensitive to water) and to give way to water residue that may have entered the device through the slot.

Step 2: Place the phone in a bowl of rice in an upright position – most of the time water can easily enter the device through the charging port. In order to drain it out, the phone must be in an upright position. The bowl of rice will serve as the absorbent. Leave the phone buried in rice for a day or two.

Step 3: Attempt to turn the phone on – after leaving it in rice for two days, try to turn the phone back on to find out if the screen lights up. If not, then verify the phone is really powered up by sending a text message to your number or making a call.

Step 4: Attempt to boot the phone in different modes – this is to rule out other firmware- and app-related possibilities. First, boot the phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Then, try to boot it in recovery mode:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Step 5: Send the phone in for checkup and repair – if all these things failed, then it’s an indication that the phone really did suffer a serious problem. It’s time to employ the services of a technician but remember that since liquid damage isn’t covered with warranty, you will have to pay for the tech’s services.

ALSO READ: How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]


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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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