The #Samsung #Galaxy #S6 is an older generation flagship smartphone first released in 2015 that is still popular among consumers today. This model is a departure from the previous flagship phones of the company in a sense that it is now more premium as it uses mostly glass and metal parts for its body. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 not turning on after drop issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Not Turning On After Drop
Problem: Hello! I have a Samsung galaxy s6 model. a few months ago I dropped my phone and was never able to turn it back on. I plug it to charge and the battery icon appears sometimes it states it 95%, other times it says 0%, when I try to turn it on, the welcome screen opens up but then it shuts off again and going back to the battery icon. I really just want to retrieve my contacts, I need a phone number urgently. I tried to use fonelab but it is blocked by the frp lock. I read one of your previous answers on how to remove the frp but it will involve deleting all data from my phone, which will be no use to me since I need a phone number that is stored. how can I retrieve my contacts from my phone? I very much appreciate your help.
Solution: The drop might have affected the way a component inside the phone works resulting in this issue. The best troubleshooting step that you can do right now is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done charge the phone for at least 20 minutes using a charging cord and wall charger that have been tested to work on another device. Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone does not turn on then you will need to have this checked at a service center.
S6 Notification Sound Too Low
Problem: I have just gotten the Samsung Galaxy S6. I love it but notifications suck. I have an app ringtone for phone calls because I did not like the choices they have. That sound is fine. The ones I am having trouble with are the sound notifications for text message, email, and facebook. I thought I had checked all of them and from what I see, they seem to be set properly. Not being familiar with this phone, I could have missed something. I can barely hear those three. If I did not see the light blinking, I would not know I had a message from either of them. I have not taken the battery out..did not know I could. Some phones won’t let you. If I should do that first let me know.
Solution: The first thing that you will need to do in this case is to check the sound setting of the phone and make sure that it is set properly.
- Tap the Settings icon.
- Scroll to, then tap Sounds and notifications.
- Adjust the volume for notifications and make sure that it is set to its maximum level
In case the notification is still too low then you should try changing the notification tones to a different one that sounds louder.
S6 Overheating Error After Getting Wet
Problem: Hey, I dropped my s6 in a bowl of water, then proceeded to shake the phone to get as much water out as possible. Then after awhile of use, the device said it was overheating, it said 60-70 degrees Celsius but sometimes it wasn’t to the touch but other times it was. I put it in rice for a while, maybe 20 minutes, I was never sure how long to leave it in there for, but I took it out yet it still said it was overheating, I then resorted to put it in the fridge because I wasn’t sure what to do, after that i put it on charge and it turned on, but it said it wasnt charging because it was still overheating, it powered off by itself after 10 seconds like it said it would for overheating, I left it for maybe one or two or so hours, when i tried to turn it on, nothing happens, nor when i put it on charge and try and turn it on, nothing happens, yet when I press the volume down with the home button and the power button to put it do download phone, it works fine.
Solution: It’s very likely that moisture is present inside the phone which is causing this problem. The best thing that you can do right now is to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done wipe the phone then turn it on by pressing and holding both power and volume down buttons for at least 10 seconds. In case the problem still occurs then a component inside the phone could be water damaged. The best thing that you can do right now is to bring the phone to a service center and have it checked.
S6 Stuck In Call Modes
Problem: After making 1 call, the phone will think it is still on a call and no further calls will go through. When I use the volume button on the side, it will change the call volume, even when there is no call and i have media playing. Sometimes, when the sound seems to be working properly while using headphones, if I unlock the phone, the sound will skip, get quieter, and the volume buttons will again adjust call volume, not media playing. I cant play my recorded videos as it says “cannot play media during call” even though I’m not actually on a call. These all seem to be symptoms of the phone thinking it is on a call and thus sound and media controls behave incorrectly. This problem has persisted for well over a year and through many phone updates.
Solution: It’s very likely that this problem is caused by some form of software glitch. Follow the recommended troubleshooting steps listed below to fix this problem.
- Clear the cache and data of the phone app then check if the issue still occurs.
- Wipe the cache partition of the phone from the recovery mode then check if the issue still occurs.
- Backup your phone data then do a factory reset.
S6 Black Screen With Blinking Green LED
Problem: I got my phone in China almost three years ago. Last Friday morning, my charged phone had a black screen with the green LED light blinking, I try “volume +, power button and home button” together but did not work, when I took it to a store later that day, the LED light was off too. I charged my phone in the store for few minutes but nothing came out. They did a diagnostic test on it and could not do anything with it. Today, I brought it home and was trying one of the bottoms fix(maybe volume- and power bottom), the LED light turned on again but with a pink/purple glowing light on. Then I could not do anything with it again. The light is on all the time. (not sure about the android version but not the latest one).
Solution: The best thing that you can do right now is to first make sure that the battery of the phone has sufficient charge. Connect the phone to its charger then charge it for at least 20 minutes. Once this is done disconnect the charger then try turning on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone does not turn on then I recommend starting it in recovery mode then from here perform a factory reset. Take note that this will erase your phone data.
In case the above steps fails to fix the problem then this could already be caused by an internal component that is failing to work properly. The best thing to do right now is to bring the phone to a service center and have it checked.
S6 Screen Is Black
Problem: I’m sort of clumsy, so I’ve dropped my phone a few times before. Recently, however, it just started randomly turning itself off or resetting. Just today, my phone turned itself off and when I try to turn it on, a colorful but concerning looking rectangle flashes on the left side of my screen for a moment. Sometimes the indicator light is on and sometimes the phone still vibrates, but the screen is completely black.
Solution: The best thing that you can do right now is to start the phone in recovery mode then perform a factory reset from here. Take note that this will erase your phone data. If the issue still occurs after this then you should have this checked at a service center as this could already be caused by a faulty hardware component.
S6 Takes Too Long To Charge
Problem: My phone wouldn’t charge with my alternate cables so I tried the original charger but it takes 7 hours to charge from 30%. I restarted the phone, tried two alternate cables, tried a different plug, tried charging on my pc and cleaning the inside of the phone but only the original Samsung charger worked and even then I had to wiggle it around for it to start charging. I also tried to speed up the charger by using fast charging but doesn’t work. Any ideas?
Solution: It looks like the problem is caused by a faulty phone charging port. Have this checked at a service center and if it is found to be defective then you should have the port replaced.