The #Samsung #Galaxy #S6Edge is one of the first smartphones released in the market that has a curved display. This design style makes the phone not only look better but it serves a purpose as well as some apps use the curved edge part of the screen as notification strips. This model which was released last year is quite popular and is being used by a lot of people all over the world. While it has proven itself as a great daily driver there are instances when certain issues can occur on this phone. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge does not charge issue & other related problems.
If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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S6 Edge Does Not Charge
Problem: Hello Thank you for this platform 🙂 I am quite worried , I don’t know if this is the cause but i connected my s6 edge with a car charger and it was charging i came home did not charge it further, battery drained after that i tried to charge but only l lightning bolt appears inside a battery (symbol ) the actual battery does not charge by pressing the power button the phone starts but after that the phone says battery critical shows 0% and immediately shuts down sometime starts rebooting and i can see the lightning bolt symbol again .I have started it many time and same thing happens .One time the battery went to 1 percent but was not showing that phone is charging. I have tried changing cables but not used wireless charger. Any suggestions as to what should i do . Thank you.
Solution: You should start the troubleshooting by doing some of the recommended steps for this issue which we have listed below.
- Clean the charging port of your phone since dust or debris stuck in this port can cause charging problems. Use a can of compressed air when cleaning the port.
- Try using a different charging cord and wall charger.
- Try charging your phone via a computer USB port. If the phone charges this way then it’s possible that one of the pins of the charging port isnt working. You will need to have this checked at a service center.
If after performing the steps listed above the phone still does not charge then you should have this checked at a service center.
S6 Edge Won’t Turn On Past Samsung Logo
Problem: My s6 Edge won’t turn on past the samsung logo screen. When on charge, it keeps trying to boot by itself but won’t go past the samsung logo. This just happened one day randomly while the phone was fully charged. I don’t know what caused it. I tried all the troubleshooting steps and even took it to a few different repair shops but to no avail. It’s still under warranty and I can get a new one but I really need the pictures in the phone. Apparently, it wasn’t backed up coz I can’t find my pictures in cloud or google. Please help me
Solution: It looks like the phone software has been corrupted. Try checking if you have performed the following troubleshooting steps listed below.
- Simulate a battery pull. To do this just press and hold the power key and the volume down key simultaneously for at least 7 seconds.
- Try starting the phone in Safe Mode. If the phone starts this way then the problem could be caused by a third party app installed in your phone. Find out what app this is and uninstall it.
- Start the phone in recovery mode. Wipe the cache partition of your device.
If the above steps fail to fix the problem then flashing the phone with its stock firmware might fix the problem. Unfortunately this will also erase the photos stored in your phone.
S6 Edge Completely Drained Even When Charged
Problem: My Galaxy S6 will charge part of the way, but then the battery will completely drained. I have had the phone almost two years and this is the first time I have experienced this. I plugged the phone in last night, says it was charging, and woke up this morning with the phone completely drained. I plugged the phone in at school, and it did the same thing when i checked on it 2.5 hours later. I’m not sure on which version it is.
Solution: You need to make sure first that the phone is being charged by the charger. To do this you have to clean the charging port of your phone first. Make sure to remove any dirt or debris found in the port as this can interfere with the charging process. Next, try charging the phone using a different charging cord and wall charger.
If the phone battery still stays drained then we might be looking at a faulty battery. I recommend that you bring your phone to a service center and have it checked. It’s possible that you will have to get this battery replaced.
S6 Edge Not Working Unless Connected To Charger
Problem: My s6 edge doesn’t work unless the charger is connected. Tried different things to remedy the problem. I’ve allowed to charge to 100% then disconnect the charger.. it immediately switches off and won’t come on unless charger connected. Tried the same while power off and I get the same problem. Tried same on safe mode… same problem. I basically have to be connected 24/7. Help!!
Solution: It looks like the problem could be caused by a faulty battery. Since this phone doesn’t have a user-removable battery then you should bring this to a service center. This way if the problem isn’t caused by the battery then they can also check for other possible causes.
S6 Edge Not Turning On After Installing Apps
Problem: I downloaded several new apps last night & today the phone turned itself off & will not respond to pushing on/off button & it will not respond to your advice using the volume & power button or the voice up button with the home key & & power button. No lights flash or turn on, absolutely nothing. I even tested the battery with a multimeter & it is fully charged. I have taken the battery out several times to no avail. I will be awaiting your reply. Thanking you in advance.
Solution: Try doing a battery pull by pressing and holding the power button and volume down key for at least 7 seconds and check if the phone will start. If it doesn’t then you should check if the phone start in Safe Mode. If you are able to boot in this mode then you should try to uninstall the recent apps that you installed before this issue occurred then restart your phone.
Another troubleshooting step that you should consider doing is to start the phone in recovery mode. If you are able to start the phone in this mode then I suggest that you do a factory reset. Take note that this will erase your phone data.
If the phone still remains unresponsive then you should bring this to a service center and have it checked.
S6 Edge Does Not Start
Problem: Hello there I left my Samsung galaxy s6 edge on the charge last night and when I woke up in the morning I see the screen is blank and no power I tried to power on but it’s not powering on I tried all ur guides to do the troubleshooting but still no sign I even changed the charger charger cable everything but no sign so I’m quite frustrated I hope u can help me .thanks
Solution: You should try cleaning the charging port of your phone using a can of compressed air then charge it using a different charging cord and wall charger. If this doesn’t work then bring the phone to a service center and have it checked.
S6 Edge Only Charges On Laptop
Problem: I own a Samsung S6 edge and it is not getting charged with the wall charger. However if i try to connect it to my Laptop using Data cable, the mobile gets charged. I have tried different wall chargers on my Phone and none of them works. but every laptops or every Computer will charge the mobile without any problem. Please help.
Solution: This issue is usually caused by a problem with one of the charging pins in the phone charging port. Try cleaning the charging port first using a can of compressed air. Make sure to remove any dirt or debris in this port. If the problem remains then bring the phone to a service center and have it checked.
S6 Edge Has Black Screen But Notifications Work
Problem: I recently purchased my Samsung s6 edge 6 months ago,2 days ago while scrolling down reading face book , my screen became dim, then continued to dim until the phone shut itself down ,i noticed that the phone was also extremely hot. I tried to power up the phone again ,but the screen flashes green and white colors ,and the phone heats up very quickly. I have also tried to back up data on my laptop with my phone , however ,the phone does load on my laptop but no data is visible or no folders appear. The phone is still working as i can still hear incoming email notifications and other messages, including my alarm clock that still functions,only i cannot operate the phone with the black screen and flashing colors. Please assist.
Solution: It looks like we are looking at a defective display assembly issue. Try starting the phone in recovery mode then check if the screen works in this mode. If it works in this mode then I suggest that you do a factory reset. Take note that the reset will erase your phone data. If the screen doesn’t work even in this mode then you will need to have this checked at a service center.
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