The #Samsung #Galaxy #S5 was once one of the best smartphones available in the market when it was released in 2014. Today there are still a lot of people using this model . It can now be bought at a discounted price which is quite a bargain since this device gets regular software updates. While a lot of people are using this as their daily driver without experiencing any issues there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 stopped charging issue & other related problems.
If you own a Samsung S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Stopped Charging
Problem: My phone has stopped charging. This morning (11/24/16) my phone was charging just fine, however, almost 13-14 hours later my phone wont charge. It ended up dying but when i plugged it into another cord the charging symbol did not appear. After the phone died, plugged it into my computer where it would get the battery with the lightning bolt but that’s it. and it has been doing this for almost 15 minutes. The problem is not with any of the cords. I don’t know what to do.
Solution: If the phone responds when it is connected to the USB port of your computer then there might be an issue with the charging port of the device. This port has separate pins for fast charging ( wall charger), slow charging ( USB port), and data. What’s happening right now is that the fast charging pin might have an issue.
To fix this ty cleaning the charging port of your phone using a can of compressed air. Make sure to remove any dirt or debris that might be present in this port as this could interfere with the charging process.
Once the port is clean try charging the phone. If it doesn’t charge using a wall charger then do the following steps listed below.
- Try using a different charging cord
- Try using a different wall charger.
- Replace the phone battery with a new one.
- Backup your phone data then do a factory reset. This is to eliminate any software glitches that could be causing this problem.
If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.
S5 Not Original Charger Error
Problem: Alright so a couple weeks ago i’ve noticed my cable had to be in a particular place in order to charge my phone. Now it won’t actually charge at all with any cable. and then when i DO get it to make a connection it says that it’s not the original charger or cable and wont charge at all. I’m having to use an external battery charger to actually charge my phone. it’s really annoying. Is there anything i can use to fix this?
Solution: This is a similar issue to the one that we have tackled above since it appears that the problem is caused by a malfunctioning charging port. To troubleshoot this problem you should perform the following steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could cause charging issues.
- Try using different wall chargers.
- Try using a new battery.
- To eliminate any software glitches that could be causing this problem you should backup your phone data then do a factory reset. Once the reset is complete try to check if the issue still occurs.
If the above steps fail to fix the problem then this is most likely caused by a damaged charging port. You should have this checked at a service center.
S5 Stuck On Boot Screen
Problem: My phone won’t turn on any further that Samsung s5 powered by android screen it just comes to that screen then vibrates….a small line goes across the screen and it either goes black or goes to the Samsung s5 powered by android screen again and just continues repeating this. I have tried all the hold this button and that button but getting nowhere. I don’t use the phone for calls anymore just run it on wifi and use it more like a tablet now, I am not even 100% sure if it is kitkat or lollipop it is on. Please help because I really could cry as I am lost without it
Solution: If your phone gets stuck on the boot screen then you should follow the troubleshooting steps listed below which aims to fix this problem.
- Turn your phone off then take out the battery and the microSD card ( if you have one installed). Press and hold the power button for at least a minute. This action will discharge the phone circuit and clear out its RAM. Reinsert just the battery then check if the phone turns on.
- Try wiping the cache partition of your phone from the recovery mode. Restart the phone then check if the problem is fixed.
- Do a factory reset from the recovery mode. Take note that this deletes your phone data so make sure to have a backup copy before doing this.
If the above steps fail then it’s possible that the phone software has been corrupted. If this is the case then you should consider flashing the phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.
S5 Does Not Charge
Problem: Hey Droid guy, my phone doesn’t want to charge AT ALL I have a Samsung s5, I tried all the methods you posted on your page but nothing seems to budge the powering on screen doesn’t seem to show up anymore and the phone charges but then immediately turns it off I see the empty power sign but it has absolutely no charge! Do I have to change the battery or should I buy a new phone?
Solution: If you have already performed all of our recommended troubleshooting steps for this particular issue then you should definitely consider getting a new battery. If the battery that your phone has right now is defective then it could cause this problem which is why it’s best to try replacing it. If the same issue occurs even with a new battery installed then there’s a chance that this could already be caused by a malfunctioning internal component. I recommend that you have your phone checked at a service center that’s capable of doing board level repairs.
S5 Keeps On Restarting
Problem: Hello, I bought a Galaxy S5 phone and constantly keeps restarting. What more, in the process of restarting, it can just freeze by itself and reboot again without the starting screen. I have flashed it twice and the power button changed by a technician all to no avail when I suspected those places to be the faults Also, when it finally restarts, it always says ‘sim card not from verizon’. Could it be the O.S or the processor? This is also because, when in use after a while, the entire phone warms up till it becomes very hot. Kindly help since it’s just so frustrating. Solution: Since you already flashed the phone software ( you have to make sure that the firmware you flashed is compatible with your phone model) which doesn’t seem to work then the problem is most likely hardware related already. Try replacing the battery of your phone with a new one then see if this helps. If the problem persists then this could already be cause by a malfunctioning internal component. I suggest that you have this checked at a service center.
S5 Does Not Start
Problem: I woke up this morning with my phone in factory mode not sure why or what happened and it sat that way for about 20 minutes it said do not cut off downloading… but now it’s turned off and now the battery is on 0% and when I plug it in I get a battery logo with a caution sign on it I’ve tried a few different chargers and now it has the correct charge logo just no green percentage and the screen lights up and goes away again back and forth
Solution: Try using a new battery on your phone as this appears to be a battery related problem. If the issue remains even with a new battery installed then I suggest that you try starting the phone in recovery mode. There are two troubleshooting steps that you can do in this mode. First, you can wipe the cache partition of your phone. This deletes the temporary system data of your phone. Second, you can do a factory reset. This allows you to check if a glitch in the phone software is causing the problem. Take note that if you do the reset your phone data will be erased so make sure to have a backup copy before proceeding with this step.
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