Samsung Galaxy S5 Problems After Lollipop Update and How to Troubleshoot Them [Part 43]


Welcome to the 43rd part of our Samsung Galaxy S5 troubleshooting series. While many have been so excited about the newly rolled out lollipop update, many were also disappointed considering the problems they encountered immediately after installing the new firmware.

Among the most common problems with Galaxy S5 running Android 5 lollipop are; frequent switching between mobile data and WiFi, faster battery drain, performance issues, and Music app keeps crashing. We already addressed these problems in our previous posts but in order to provide a more personalized support to our readers, we don’t mind addressing the same problems from different users.

For those who have issues with their phones, visit our Samsung Galaxy S5 Troubleshooting page to find links to problems we already addressed. Feel free to email us your concerns at [email protected] and don’t forget to provide all necessary details about your problems. We also use our Facebook wall and/or Google+ page to help our readers, so feel free to post there.

Galaxy S5 Problem Downloading Apps from Unknown Sources

Problem: Hello, please help. I have a Samsung Galaxy S5 and after getting the OS update to 5.0, I am no longer able to download apps from Unknown Sources. I’ve tried turning on and off the Security “Unknown Sources” setting but attempts to download continue to fail. It is not giving any reason for the failure. I’ve tried downloading with wi-fi at my office and at home and I’ve tried downloading using mobile data (wi-fi turned off) at my office and at home.

  1. Downloading from unknown source worked before the update. Can I go back to the previous OS, download the app and then upgrade to 5.0?
  2. Are there other settings in 5.0 that I need to change before being able to download from unknown sources?

Thanks! — Melinda

Troubleshooting: Checking the Unknown Sources option will do, Melinda. However, to make sure future downloads will be successful, clear the cache and the data of the Download Manager. This will delete all unsuccessful downloads from the queue:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Chrome.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Downgrading from Android 5.0, installing preferred app and upgrading back is a lot of work.

Music App Crashes Multiples Times A Day After Lollipop

Problem: Hey there, I’ve been reading your Drip updates on the situations pertaining to the Samsung S5 Lollipop update and my issue has been involving my music. Ever since the update my Samsung Music has been crashing and I’m constantly getting the lovely pop-up notice of “Unfortunately, Music has stopped working.” When I play music, oftentimes I won’t make it through a full song before Music crashes and I have to do a restart of my phone and even that doesn’t particularly help with the program.

I’m not sure what to do, I’ve got several albums on my phone, and I’m not always running the program but it keeps crashing anyways. I was informed by my phone that it had crashed at least 8 or 9 times in one day. While I was able to check out the other postings pertaining to my other problems (draining battery and switching between 4G, 3G, and 1X) I wanted to ask about the crashing Samsung Music program app. Thanks for all of the help! — Cerin

Troubleshooting: Apparently, the recent lollipop update messed up the phone but we don’t know the extent of the damage. The most appropriate and safest procedure to follow is boot the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While the phone is in that state, try to open the music app to find out if it will still crash. If so, then a firmware issue may have affected it. You need to try to clear its cache and data but be warned, though, that your playlists will be deleted. Your music tracks or files, however, will remain intact and untouched, so don’t worry about them.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Music.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If the problem remains after clearing the cache and data, then there’s a more serious problem with the firmware. There’s no guarantee that it can be fixed by a factory reset or master reset but I think that will be the appropriate troubleshooting procedure you need to follow. I suggest a full hard reset after you made a backup of your important files and data.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem remained after the reset, bring the phone to a technician and have the firmware re-flashed.

Galaxy S5 Lollipop Update Installation Question

Question: Hey Droid Guy, I’ve been reading the Drips about all the people having issues with the Lollipop update and am leery about installing it on my S5. The update has been downloaded to my phone but I keep deferring the install. Is there a way to delete the pending update from my phone and, if so, can you outline the steps to remove it? This of course leads to another question. Will I be able to update to the next revision once the issues with Lollipop are fixed? Thanks in advance, Jeff.

Related Question: Any way without rooting to get the annoying system update notification to stop popping up? I’m starting to think now I should have stuck with Apple. At least they only put a little numeric notification when they want you to update. I don’t want to upgrade to lollipop. Heard there are too many issues and KitKat works great for me. Why mess up a good thing.

Answer: Hey Jeff! In a bid to keep Galaxy S5 more competitive, Samsung makes sure it gets the most recent firmware after Google made it available for public use. So, once updates are rolled out, you will be notified by your carrier that a new firmware is available and it will be downloaded to your phone. You can’t stop this especially if your phone is not rooted. There’s no way you can manipulate the capability of the phone to detect and receive new updates if it’s running on the stock firmware.

You cannot remove the update from your phone and you cannot prevent it from reminding you to install the latest update. The best thing you can do is to make sure you can’t hit the install button accidentally. In reference to your last question, if it’s your carrier that rolls out updates, then you really have to install the current update so that you can successfully pull the updates rolled out in the future.

Galaxy S5 Background Data Issue

Problem: Hi, I have had my S5 since September 2014. The last month or so, when I try to access the play store I get a message that says background data must be enabled to use the play store.

My background data has never been turned off. I check and it is enabled. I went to the at&t store and they did a battery pull. I’ve done this also. It fixed the problem until I got home. Now it’s doing it again. What can I do? I haven’t downloaded any new apps or anything lately. Thank you, Edward.

Troubleshooting: Hey Edward. If soft reset can temporarily fix the problem, then wiping the cache partition will fix the issue for good. Just follow the steps below to perform a cache partition wipe:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Microphone Key Disappeared

Problem: Hi, I hope you are well. On my galaxy s5 my son was playing with it and on my keyboard on the bottom right corner next to the sym button used to be a speaker button so I could send messages by talking. He somehow removed that feature and I am having trouble putting it back. I took a screen shot and am sending as an attachment. When I push and hold onto the button other options come up to change the keyboard but not put the speaker back on. I am also attaching a screen shot of that. I hope you can help me with this. Thank you for your time. — Hailey

Troubleshooting: Your son may have accidentally chose a different option. Don’t worry, it’s easier to fix that you thought. Just follow these simple steps:

  1. Pull up the keyboard by tapping on any text field.
  2. Once the keyboard is up, hold down the key where the microphone was before.
  3. There will be options, so choose the microphone.
  4. That’s it! It will stay there until another option is selected.

Galaxy S5 Frozen On Odin Mode

Problem: Hello. My Samsung galaxy s5 is frozen I will try to explain the best as possible so please bare with me

OK so my phone was almost dead and I noticed for whatever reason it was trying to download something it is the screen where it says Odin Mode with some other stuff in the upper left hand corner and there is an android in the middle and it says DOWNLOADING DO NOT TURN OFF TARGET   but I have left it here and it does nothing… so I pulled out the battery and tried just putting it back in and powering it up normal and now it just goes to the very first screen and it’s black with the Samsung label and it’s frozen I guess it does nothing so I tried to perform a hard restart and whenever I try this it all ways says (in the upper left hand corner) mmc_read fail and Movinand checksum confirmation fail..   I’m lost and don’t know what to do can you please help me. Thanks. — Chad

Troubleshooting: It’s a possible hardware issue but there were also instances that bad update installation caused it. To know whether it’s just a firmware issue or not, boot the phone in Recovery Mode first. If you still get the same error message, then it’s a hardware issue for sure. However, if the phone can successfully boot in recovery, there’s still a chance that it can be fixed by hard reset. If not, then the firmware needs to be re-flashed and you could either go to your provider or straight to Samsung.

For hardware issues, there’s a chance it will be replaced for as long as it is under warranty and you haven’t done anything to void it.
Galaxy S5 Messed Up After Lollipop Update and Cache Wipe

Problem: After I upgraded my system my phone started getting really glitchy, running slow and then got really hot when charging so I read to run the cache wipe with the power button and such. Well after I did this the home screen is completely different and I can’t add widgets or folders or customize anything. The whole phone looks completely different. It’s like I stepped back 10 years in model of phone. I need to know how to fix this. Thanks, Sara.

Troubleshooting: Sara, I will assume that the update process was successful. I understand you already tried wiping the cache partition but the problem got worse. Well, the consolation we have here is that the phone still powers on, so we can still troubleshoot but let’s do it in a safest way for the sake of your data.

The first thing you should do is to perform the soft reset procedure:

  1. While the phone is on, remove the back panel and pull the battery out.
  2. For a minute or two, press and hold the Power key.
  3. Place the battery back in and turn the phone.
  4. The problem should be resolved by now.

Soft reset is often very helpful in resolving minor software and hardware glitches, however, if it failed, then it’s time you backed up all data in your phone. If you find it difficult to do because of the glitches and all, boot it in safe mode and do your thing there:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

After the backup is complete, proceed immediately to full hard reset to reformat the data partition. It’s possible that the cause of the problem is corrupt data taking into consideration the fact that it started after an update.

Samsung Galaxy S5 Blank .tpl Downloads

Problem: Hi, curious if you may be able to help me? I have a Galaxy s5 and it isn’t glitchy but will continually download blank .tpl files that can’t be opened. My husband has the same phone, bought at the same time, and it has never done this.

The fact that it doesn’t come up on Google unsettles me as well. Do you know what may be causing this? Thanks for your time and help, Danielle Q.

Troubleshooting: Hi Danielle,

Thank you for reaching us! I understand that you are bothered with a continuous blank .tpl file downloads with your Samsung Galaxy S5. Have you remember an instance when you did something on your phone like downloading some templates from the Internet like Flash templates, perhaps?

Some downloadable file templates from the Internet including Flash apps contain a file that seems to act as the main file that compiles everything together. These are the files with .tpl extensions. These files are template documents that let you store blank files with specific settings, allowing you to save empty template documents.

Given the fact that your husband’s phone is not doing the same thing as yours, it’s likely that you have done something (like setting certain site preferences) that triggers your phone to download these files automatically every time you connect to the Internet and open certain websites or pages.

In this regard, you may try clearing the cache and cookies on your device. Following are the steps you can use as reference when necessary:

How to Clear Cache/Cookies on Samsung Galaxy S5

  1. Tap on Apps from the Home
  2. Tap Internet.
  3. Tap the Menu icon (three-vertical-dots) located on the upper-right corner of the browser screen.
  4. Tap to select Settings from the Menu options.
  5. Under Settings, scroll to Advanced options and tap on Privacy.
  6. Scroll to and tap on the option to Delete personal data under Privacy.
  7. Tap to check the boxes next to Cache and Cookies and site data.
  8. Make sure both boxes are checked, then tap on Done to initiate clearing of cache and cookies on your device.

Clearing of cache and cookies can also help resolve other browser issues and also allocates space on your Galaxy S5 device.

Hope this could help you out.

Galaxy S5 Not Charging After Lollipop Update

Problem: Hey there, I just updated my S5 about a week ago and now I am completely unable to charge my phone. It gives me an error screen and says to use the charger that came with my phone because the one I am using is incompatible. Only it’s the one I got when I got the phone (I tried a few others and same thing). I’ve had some of the other problems with Lollipop but have you heard of this?? I plan to take it in but I’m sure that Verizon won’t be of much use. Thanks, Jamie R.

Troubleshooting/Recommendations: Hi Jamie! We’ve also heard relevant claims from a number of Sprint and Verizon Galaxy S5 owners regarding charging problems after Android Lollipop 5.0 update. Among the most common post-update issues encountered are battery bugs like too-fast battery draining, not properly charging or phone not charging at all.

I wonder if you’ve tried performing a soft reset after the update? If you still haven’t done that, I recommend you give it a try this time before jumping to your next resort. In case you need further assistance, here’s how to properly do it:

  1. Remove the back cover and pull the battery out.
  2. Press and hold the power button for about one minute.
  3. Re-insert the battery. Make sure it’s properly positioned in its slot.
  4. When the battery is secured, replace the back cover.
  5. Now turn the phone back on and then plug the charger in.
  6. Allow the phone to charge for a few hours or even overnight.
  7. Check the phone in the morning and see if it charges.

If problem persists, try to boot your phone into Safe Mode (only if applicable or you have enough Power left to boot to Safe Mode) and give it another night to charge while in Safe Mode.

Another options we can suggest (if the above workaround won’t do any good) are as follow:

  1. Try using another charger with the same voltage rating as the one with the Samsung Galaxy S5.
  2. If it still won’t charge, try to use a USB cable and plug your phone into a computer to see if it works. Charging with the latter method may appear to be slower but it usually helps you isolate where the problem is.
  3. If that doesn’t work either, try to use a different battery if you have one.

If all else fail, then I suggest you should contact your carrier or Samsung support for further recommendations. The problem could likely be due to the charger, battery or phone itself that becomes faulty after the update. Relaying the issue to your carrier or Samsung is by far, the best thing you can do right now, considering you’ve already exerted any means available to have it fixed on your end.

Galaxy S5 Camera Out Of Focus After Lollipop

Problem: My camera on the s5 will NOT hold focus. I previously had the s3 and never had this problem. I have 4 month old and all of her pictures come out looking out of focus. Is this because of the update and will be fixed later? Or is this just the camera and I should return my phone?

Troubleshooting: If the problem happened right after the update, then clearing the cache and data of the Camera app will fix the issue. Otherwise, just make sure the lens is clear and there is no trace of dirt or oil that may obscure the sensor’s capability to capture subjects.

Galaxy S5 Text Messages Not Arranged Chronologically

Problem: So, I made the switch from an Iphone to the s5. STRUGGLING. So, using the messaging app that came on the phone, as the text strand builds, the messages are grouped by ‘person’ rather than back and forth chronologically. It’s driving me NUTS. I feel like I have looked everywhere. Is there a setting that can change this? UGH.. finding this SO less user friendly than my iPhone. — Amy

Suggestion: Hi Amy. Sure it’s a struggle for many phone users who made a switch from one variant to another especially in your case from an iOS to Android device. Indeed it requires more time to get familiar with the new phone features, settings and overall interface. Just give yourself some time and you’ll see using Android phones like the Galaxy S5 is not really that complicated as you think.

In your case where the messages came out of order, it’s likely due to some faulty settings on the phone’s messaging application. The best thing to start working on is to check the System settings and make sure everything is properly configured. Otherwise you would need to make a little adjustment.

Here’s what you can do for now:

  1. Tap on the Apps icon from the Home
  2. Tap on Settings.
  3. Scroll to and tap on Date and Time under System section.
  4. Ensure both the Automatic Date and Time and Automatic Time Zone options are checked.

After you adjust these settings, try to see if the messages will now be coming in order.

If problem persists, then you may consider trying another messaging app available. Some Galaxy S5 owners who had encountered messaging issues as yours have found solution with the Handcent SMS app. You too can give it a try and see if it works. Hope this helps!

Galaxy S5 Fast Battery Drain, Overheating After Lollipop

Problem: I’m so frustrated and disappointed with Lollipop. I counted on increased battery life, among other things, but my phone now drains completely within 8 hours with minimal use. I also have frequent episodes where the phone becomes extremely hot. My sister had the same problem on the same model phone I have and had no improvement after a factory reset. I know you advised not going back to KitKat, but can we expect a fix of this issue? I hate my phone right now. Plus I need it for work and now can’t count on it. Is there a reasonable expectation this will be fixed? — Mary S., Sacramento

Suggestion: Hi Mary. I’m sorry to hear your frustrations but you’re not alone. In fact, battery life problems like yours are among the biggest issues affecting many users of the Galaxy S5 following the upgrade to Android 5.0 Lollipop. And given the number of users who have been affected with these post-update problems, Samsung promptly responded by saying they are “working on a fix” but haven’t disclosed any more details as to when it will be rolled out.

But there’s good news. A recent post from AndroidHeadlines [link] said that “Samsung has already fixed the issues in a new build dated March 10 and has started to roll out the OTA Lollipop update once again.” Among the problems fixed with this new build include screen freezing, force close and rapid battery draining. Reportedly, the new build has already started to roll out in Canada so hopefully soon it will become available to you as well.

We’ve also provided some workarounds to deal with battery issues with the Galaxy S5 including fast draining and overheating. So while waiting for the said fix, you may check out our previous posts and see if you can find something helpful. It wouldn’t hurt if you’d give them a try for now. Links: 1, 2.

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5 Replies to “Samsung Galaxy S5 Problems After Lollipop Update and How to Troubleshoot Them [Part 43]”

  1. after updating my galaxy s5 all my messages disappeard. is there any way to recover them trying dr fone its still connecting 10 mins later any suggestions

  2. I had my phone, s4, on the charger, it was under 5%, after some time i checked it but it still hadnt charged at all. I changed chargers but then it started to download something. The screen said downloading do not turn off target…I’ve never seen this screen previously on updates. Went back 45min later phone was completely off. It wont turn on, charge nor respond to any of the tips I’ve read on this site. I.e.. taking battery out & holding power button. Pressing Vol up + power + home . Cleaned the battery contacts. Etc
    Could it be a virus? Is there something I’m missing? It did a quick vibration at first but its gone black since. Did it dying during update damage the phone?


  3. I keep having an issue with data usage. Since lollipop All my ages have nearly doubled in size, and looking through the app store alone cost me half a gig in just a few days. Sincerely considering an S6 even with my contract still not over. My S5 is just getting chunky and slow after this update. Verizon sucks for updates. :/

  4. I keep getting contacts didn’t load error and now today I am constantly getting “Bluetooth permission request” over and over again. Also my phone runs really hot. Any idea on how to fix these problems or when another update to fix these bugs will be released? I check about once a week for new software updates, and so far it says I have the most recent update installed.

  5. After the update, my phone runs hot even when I haven’t been on it. I keep receiving the same text message notifications, and sometimes it just blacks out for a few seconds and then comes back on. I have done a soft reset, turned it off for sometime and taken the battery out, nothing has helped. When is the new update coming? I keep check for system updates but it says my phone is up to date.

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