Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 57]


Hello guys! This post is the 57th part of our Samsung Galaxy S3 problems troubleshooting series wherein we address issues sent by our readers. We’ve already answered more than 600 concerns since we started this series last year. Judging the number of emails that are left unanswered, it is safe to assume we can reach 100 parts just for this device even if we stopped receiving emails today.

We receive hundreds of emails each day and 99% of them are all problems or questions. There are several devices we support so the best we can do is to publish two support articles for each device every week. So, we ask you to please bear with us.

Of course, we are always open to your problems and/or questions. Feel free to contact us via [email protected] but please provide as much details as possible so that we can accurately assess your problems and provide you with appropriate solutions or troubleshooting procedures. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are the problems addressed in this post. Click a link to skip to a problem:

  1. Can’t Download Picture Messages
  2. What To Do With Swollen Galaxy S3 Neo Battery?
  3. Android 4.3 Update Question
  4. Can’t Get Out of Safe Mode
  5. Shows It’s Modified
  6. Some Apps Were Locked
  7. Play Store Won’t Download Apps
  8. Screen Stays Black
  9. Google Play Store Stopped Working
  10. Can’t Boot Up, How To Recover Photos

Galaxy S3 Can’t Download Picture Messages

Problem: Hello my name is Dakota and I’ve had problems with receiving picture messages. Everytime I go to download it says ‘cannot download at this time please try again later’. Any expert advice on how to fix this? It would be greatly appreciated. — Dakota

Troubleshooting: Hi Dakota. Picture messages require mobile data to be downloaded. You may able to receive and read the text messages that come with them but you can’t view the picture. So, the first thing you should look into is the mobile data; make sure it’s enabled. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tick the checkbox next to Use packet data to turn on mobile data connection.

Assuming that your phone has been provided by the carrier you’re currently getting from, you should be able to download MMS or picture messages after you enabled mobile data. However, if you bought the phone some place else and just brought it to your provider to be activated, it may need to be set properly. So, if you still can’t receive MMS after you enabled data connection, call your provider and ask for the correct APN for your phone. You can edit or add new APN by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tap Access Point Names.

What To Do With Swollen Galaxy S3 Neo Battery?

Question: Dear all, first i would like to say thanks for helping each other, this is very good and i like it.

My problem is i have Samsung Galaxy S3 Neo, Yesterday i used Facebook in my Samsung Galaxy S3 Neo until the phone automatically switched off (means the charge of battery was finished) so i charged the phone entire night (from 12:00 PM to 07:00 AM) from DC electricity so the battery became Swelled, So should I use that swelled battery or buy new one? and How to keep safe a battery from swelling? Thanks once again.

Answer: For your own safety, disposed of the swollen battery properly. Bury it somewhere but don’t burn it. Of course, buy a new battery to power up your phone. If a battery swells due to improper charging, it means that it’s about to explode. I know this because I personally tried overcharging a battery and saw it explode after several minutes of charging. The explosion was loud enough and it shattered entire battery. If I held it in my hand, I believe my fingers would have been shattered, too. In short, it’s dangerous…very dangerous. To keep the battery from swelling, use only the original charger or the one that has the same rating.

Galaxy S3 Android 4.3 Update Question

Question: Thanks for your posts. I read them every time they appear on Drippler. My problem is more of a question rather than a problem.

Back when Android 4.3 was posted for the S3, I took the immediate opportunity to download the first one I saw for my cell provider who, at the time, was Vodafone. To my regret, it was from Kazakhstan and included a lot of bloatware in Russian.

I have now moved to TIM and have found their version of 4.3 and want to reflash the S3. However, I would like to think that the Russian bloatware will be taken off the phone (and, of course, TIM’s will replace it but that is another question). Is my conclusion correct that the Russian bloatware will be removed on the reflash or should I just put up with it? Thanx again!

Answer: Bloatware are often embedded on the firmware depending on which carrier it came from. So, to answer your question, yes, the current bloatware that are attached to the firmware will be replaced with new ones when you reflashed a different firmware. If you are into rooting, you can easily remove these unnecessary apps or services that not only use up RAM but also storage space. But then again, there are some risks and you’ll probably void your warranty if did it.

Galaxy S3 Can’t Get Out of Safe Mode

Problem: I am having problems with my galaxy s3. I had actually broken the digitizer in the screen months ago and fixed it not to long ago. I gave the phone to my buddies dad and he has it on straight talk which is what it was originally anyway. When it was first turned on it came up and said safe mode and I’ve look on the internet for ways to turn it off and nothing has worked so far which one I couldn’t do cause the volume button isn’t working. No matter what I have tried nothing works is there a chance it is a problem with the software or anything.? What should I do in your opinion? — Charles

Troubleshooting: It sounds like the Volume button is stuck. When booting up and the Volume Down key is pressed, the phone will boot into safe mode. In your case, it seems the phone can’t get out of safe mode because the Volume key is stuck. Fix the Volume button and the phone will boot up normally.

It’s either the button is stuck or damaged but the best thing to do is have the phone checked by a technician. Once the Volume key is fixed and the phone still boots in safe mode, just wipe the cache partition and it will boot normally:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Shows It’s Modified

Problem: Hi! In the first place, I want to thank you for what are you doing for the android users to help them troubleshoot problems. Some of your posts were useful for me.

Well,I want to report you about my Galaxy S3 problem: I can’t update android. When I go to settings > about device > software update, it shows me the message: “Your device has been modified. Software Updates are not available”. When I Googled this, there wasn’t enough info to solve this problem. Some people wrote that they unmounted the sd card but it didn’t work.

I would be grateful if you could tell me how to fix this problem. Most of apps now are on 4.2.2 only, so that makes me a bit nervous. Looking forward to your next post about this ‘issue’ on drippler. Thanks in advance.

Troubleshooting: First of all, verify if the phone is running a custom ROM because if it does, there’s nothing we can do except re-flash the stock ROM. Now, if the phone runs on a stock ROM and this message shows up, it could be just a glitch.

There were a lot of people who experienced this and majority of them were fixed by simply unmounting the microSD card and restarting the phone. If that doesn’t help, wiping the cache partition after the unmounting of the SD card will fix it.

To sum it up, here’s what you’re going to do.

  1. Turn On the phone.
  2. Remove the back cover.
  3. Un-mount the microSD card physically.
  4. Restart the phone.
  5. Check for software updates.

If the procedure above couldn’t fix the problem, then press the Home, Volume Up and Power key after you remove the microSD card from its slot to boot the phone in recovery mode, and then proceed with wiping of the cache partition.

Some Apps Were Locked on Galaxy S3

Problem: Hi, I’m hoping you can help me. My daughter has the Samsung galaxy s3. Recently while doing an avg scan she accidentally clicked on something that caused 3 apps to be locked–whatsapp, instagram and messages. As she hadn’t set up the lock in the first place, she has no passwords to access them. Can you give me any advice on what she can do. Many thanks. — Lisa

Troubleshooting: I’m not sure what you mean by the word “locked” because I haven’t experienced this kind of issue before. However, if this problem was caused by AVG, then disable or uninstall it. In case you can’t uninstall it, boot the phone in safe mode and uninstall it from there.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

For Whatsapp and Instagram, you can uninstall these apps and just install them back. You can’t do the same with Messages because it’s a pre-installed app. To fix all these problems all at once, AVG.

Play Store Won’t Download Apps

Problem: Hi, hope you are doing well. I have a quick issue with my Samsung S3. It’s play store is not downloading apps. I, by mistake, force stopped its application installer and now the enable button is grey and I don’t know what to do.

I would REALLY appreciate you help because I don’t wanna restore my phone. Regards, Linta.

Troubleshooting: Hi Linta. Just reboot it and it should be fine. The core service you forced stopped will be initialized during boot up. Force stopping won’t disable the app and a restart will activate it again.

About the Play Store not download apps, try clearing its cache and data first. If that won’t help, then uninstall its updates. That usually fixes the problem.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Google Play Store.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. Tap Uninstall Updates.

Galaxy S3 Screen Stays Black

Problem: Hi good morning. My Samsung Galaxy S3 whose screen was already cracked, was recently battered by my baby. She drooled into it. After drying it out and putting it in rice it came back perfectly fine. couple hours after using it I came into the room to find it with a black screen. None of the three buttons at the bottom works. i can hear it ringing and messages coming in but I cannot answer it. Of note i realized that near the middle button at the bottom a piece of the glass has fallen out. There was no available memory on the device for quite a while also. I am concerned about my pictures and contacts. Is there anything You can do to help me please?

Can you please tell me if I can still save info on kies and how do i go about getting kies. Although this might sound a bit stupid i will still ask, I have a memory card that i would like to place in this device but by place the sd card in this device will the dates of the photos on the sd card or the phone change?

Can you tell me how to flash a blackberry 8520? It is not booting up but i don’t want to throw it out, its sentimentally attached. I really appreciate your help. I am without a phone right now. Warm regards, Keisha.

Troubleshooting: Hi Keisha. I think the display is damaged. Fortunately, the phone is still on, so there’s still a chance to recover your valued photos. With Samsung Kies, everything is just plug and play, so just follow these simple steps and you’ll be fine:

  1. Log on to Samsung website and download Kies.
  2. After the download, install the application to your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Launch Samsung Kies.
  5. Follow on-screen instructions to backup your data.

About your question on how to flash BB 8520, I’m sorry we’re not knowledgeable enough to provide you accurate and safe instructions. Find someone who’s an expert in that field.

Google Play Store Stopped Working

Problem: Hello, I just recently started having issues with my Galaxy S3 and wanted to know if there are any solutions. As of yesterday, my google play store has “stopped working”. So now all my google services are unusable. I noticed the issue after an app updated and then was removed from my home screen and download list. I tried to open google play to re-download the app and that’s when I got this error. Flash forward to the next day, and the phone has now deleted 2 more apps (one of which is gmail). What’s going on and how can I fix this issue?

Also, settings work fine accept when I try to go into “accounts”. That’s when I get the error message of “settings has stopped working.” Thank you, Luis.

Troubleshooting: Apparently, the apps that crash are pre-installed ones so we can’t blame third-parties for this problem and worse, even the Settings crashes. So this problem is more than just a glitch. I think some data have been corrupted and that’s what causing all these crashes. There’s no easy way to fix this but master reset. So, backup everything in your phone especially your data that are saved in the internal storage. Once you’re finished backing up, follow the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Boot Up, How To Recover Photos

Problem: Hi, I have had my Samsung Galaxy S3 for nearly two years now, and have been experiencing a number of issues with it recently. Last year I had a problem with it running slow and the camera wasn’t working properly, however, I changed the battery and this seemed to solve this issue, however, more recently the phone has wiped out all my text messages and anything that was in my memo app and it has also been randomly turning off to the logo screen. However, when I have pressed the power button it has been coming back on. Last night, I woke up and the phone was on charge and was on the logo screen and now it seems be stuck there, with me unable to turn it on or off.

I have tried a new battery which hasn’t worked and left the battery out for 5 mins. I then tried a reboot and to clear the cache but this also hasn’t solved the problem. The next thing I am guessing I would need to try is the factory re-set, however, I have some photos on the phone which I really don’t want to lose. Is there any way of me being able to recover these before I perform a factory re-set, I would be devastated if they were lost?

Would you be able to CC [email address withheld] into any replies as this is my home email address so can access this after I have finished work this afternoon. Many thanks, Helen.

Troubleshooting: Hi Helen. One last thing to do is to try to boot the phone in safe mode. If it can boot up successfully, then you can copy or make a backup of the photos you don’t want to lose. Follow the steps below to boot the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If, however, the phone refused to boot in safe mode, there’s no other option but proceed with master reset sacrificing your photos.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

3 Replies to “Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 57]”

  1. hy , i have the problem that my galaxy s3neo soft keys are not working
    i have done factory restet and reboot 10-20 times 🙁 but it did’nt work :-/

  2. hi, i have the “your device has been modified…”problem but when i press on the Volume Up, Home, and Power buttons nothing happens?? what am i doing wrong? the
    Android System Recovery screen doesn’t appears.(samsung s3)
    thank you

  3. Hey. Hope you will help me. I have a samsung s3 neo but mobile data is not working. I have try everything but 3g symbol is not showing. This happen because i reset my phone .

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