Samsung Galaxy S10e keeps showing the “Youtube has stopped” error

The error message “Unfortunately, Youtube has stopped” that seems to be bothering some owners of the Samsung Galaxy S10e literally means that the official Youtube app has stopped working or keeps on crashing for some reason. Most of the time, the problem is with Youtube itself but there are times when this error is actually just a sign of a more serious firmware issue since Youtube is embedded in the firmware being one of the core apps. 

In this post though, I will walk you through in troubleshooting your Samsung Galaxy S10e with ‘Youtube has stopped’ error. We will try to determine the reason why this issue occurs by ruling out each possibility. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another. 

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar to yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us. 

Troubleshooting Galaxy S10e with Youtube has stopped error

Most of the time, this problem isn’t really that serious. In fact, you may be able to get rid of the “Youtube has stopped” error by doing one or a couple of procedures I cited below. But since we’re troubleshooting, we need to be thorough and with that being said, here’s what you should do: 


First solution: Force restart your Galaxy S10e

The first thing you need to do in fixing Youtube app that keeps crashing is by doing the forced restart. It’s a simulated battery removal that refreshes your phone’s memory as well as reloads its apps and services. It is important that you do this procedure first because it’s possible that the error is triggered by a minor firmware issue or even a glitch. Such kind of problems are pretty easy to fix and all you need to do is this: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.

Once your phone has successfully rebooted, open Youtube and try streaming videos to test if the ‘Youtube has stopped’ error would still pop up. If it still does, then the problem is more serious than we thought. Move on to the next solution. 

ALSO READ: Samsung Galaxy S10e keeps showing “My Files has stopped” error

Second solution: Make sure it’s not caused by a third-party app

There are times when a third-party application will cause any pre-installed app to crash. That could be the case here so the next thing you need to do is restart your phone in safe mode to temporarily disable all third-party applications. Here’s how you do that: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Once your S10e has successfully started up in safe mode, open Youtube to see if the ‘Youtube has stopped’ error still shows up. If the app works without the error while in this mode, then it means that there really is an app that’s triggering the problem. Follow these simple steps to probe further: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the ‘Youtube has stopped’ error started to show.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

If the error is caused by a third-party app, then your Galaxy S10e should already be working properly by now. However, if the ‘Youtube has stopped’ error still keeps on popping up even in safe mode, then move on to the next solution. 

ALSO READ: Samsung Galaxy S10e keeps showing the “Internet has stopped” error

Third solution: Reset all settings

Before we troubleshoot the firmware, it’s best to rule out the possibility that this error is triggered by some settings in your phone that may have been changed. Resetting all settings will do the trick and don’t worry, none of your files will be deleted. Here’s how you do that: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After this, open the app to see if the ‘Youtube has stopped’ error still shows up. If it still does, then move on  to the next solution. 

Fourth solution: Delete the system cache

We are now at the point wherein we need to troubleshoot the firmware and the first thing you have to do is to delete the system cache. It’s possible that the error is triggered by a corrupt system cache and that’s the reason why you need to wipe the cache partition to replace the old cache with a new one. This procedure is safe and effective so don’t worry about losing some files or data because none of them will be deleted. This is how you delete the system cache: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once your Galaxy S10e has successfully restarted, open the application and see if the ‘Youtube has stopped’ error still shows up. If it still does, then it’s time for the ultimate solution. 

ALSO READ: Fixing Samsung Galaxy S10e that blacked out and won’t turn on

Fifth solution: Reset your Galaxy S10e

A reset will fix this problem provided that the firmware of your phone hasn’t been modified in any way. If you happen to be using a custom ROM, make sure you’ve installed the Gapps properly or you may flash the stock firmware to fix this issue. But assuming that your phone is still running on a stock firmware, then a reset will get rid of the ‘Youtube has stopped’ error. 

However, before the reset, make sure to backup your important files and data as they will be deleted. You may move them to your SD card or upload them to the cloud. After the backup, remove your Google and Samsung accounts so that you won’t be locked out of your S10e after the reset. Here’s how it’s done: 

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.
  8. Restart your phone to refresh the memory.

After removing your account, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10e that keeps popping up the error “Unfortunately, Youtube has stopped.” We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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