Samsung Galaxy S10 Troubleshooting

What issues are you experiencing?

Internet & Network
Operating System
Calls & Texts


  • 8GB RAM
  • 128GB / 256GB ROM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only
  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China
  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound
Battery Life
  • Non-removable Li-Ion 3400 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W
  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.1 inches, 93.2 cm2 (~88.3% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~550 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display
  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector
  • 12 MP, f/1.5-2.4, 26mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, OIS
  • 12 MP, f/2.4, 52mm (telephoto), 1/3.6", 1.0µm, AF, OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide)
  • Features LED flash, auto-HDR, panorama
  • Video recording at [email protected], [email protected], [email protected], HDR, dual-video rec.
  • Dimensions: 149.9 x 70.4 x 7.8 mm (5.90 x 2.77 x 0.31 in)
  • Weight: 157 g (5.54 oz)
  • Build: Front/back glass (Gorilla Glass 6), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Posts

How to fix Galaxy S10 earpiece sounds robotic | speaker not working properly

By Harvey | August 7, 2019

Sound or audio issues are some of the rare problems on Samsung devices. In this troubleshooting article, we’ll show you the potential solutions on how to fix Galaxy S10 earpiece sounds robotic or if the speaker is not working properly. How to fix Galaxy S10 earpiece sounds robotic | speaker not working properly If your

What to do if Galaxy S10 lock out after an update | won’t boot up or open up

By Harvey | July 17, 2019

The latest issue that some Galaxy S10 users have encountered so far is about the latest software update as of this writing. Basically, what’s happening is that the Galaxy S10 appears to lock out users after update has been installed. There’s is no official explanation from Samsung why this is happening but they do suggest

AT&T and Verizon Galaxy S10+ Getting Samsung’s Night Mode Feature At Long Last

By Valerie | July 2, 2019

As surprising as this is, Samsung’s Galaxy S10 series in the U.S. lacks a dedicated Night Mode feature in the camera. Instead, the “Bright Night” feature automatically triggers this based on a variety of factors, thus taking out control from the users’ hands. However, Samsung was quick to start sending out an update carrying the

How to fix Google Play Store error 963 on Samsung Galaxy S10

By Harjie Hisona | June 28, 2019

Some owners of the Samsung Galaxy S10 were complaining about the error message “App could not be downloaded due to error. (963),” or also known as error 963, that frequently showed up every time they tried to update and install an app from Play Store. Usually, S10 users encounter this type of issue if there’s

How to fix Google Play Store error 940 on Samsung Galaxy S10

By Harjie Hisona | June 28, 2019

The Google Play Store error 940 that seems to be bugging some owners of the Samsung Galaxy S10 occurs when you’re trying to download or install an app. It halts the download process which, of course, prompts you to redownload the app only to be greeted with the same error over and over. You need

How to fix Galaxy S10 Samsung Pay popup | Samsung Pay popup keeps showing up

By Harvey | June 27, 2019

Some Galaxy S10 users have reportedly encountered an annoying issue about Samsung Pay popup on their device. If you are looking for solutions to solve the issue on your own Galaxy S10, follow our solutions below. Before we proceed, we want to remind you that if you are looking for solutions to your own #Android