Samsung Galaxy S10 Troubleshooting

What issues are you experiencing?

Internet & Network
Operating System
Calls & Texts
Applications

Specifications

Memory
  • 8GB RAM
  • 128GB / 256GB ROM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only
OS & CPU
  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China
Audio
  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound
Battery Life
  • Non-removable Li-Ion 3400 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W
Display
  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.1 inches, 93.2 cm2 (~88.3% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~550 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display
Connectivity
  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector
Camera
  • 12 MP, f/1.5-2.4, 26mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, OIS
  • 12 MP, f/2.4, 52mm (telephoto), 1/3.6", 1.0µm, AF, OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide)
  • Features LED flash, auto-HDR, panorama
  • Video recording at [email protected], [email protected], [email protected], HDR, dual-video rec.
Build
  • Dimensions: 149.9 x 70.4 x 7.8 mm (5.90 x 2.77 x 0.31 in)
  • Weight: 157 g (5.54 oz)
  • Build: Front/back glass (Gorilla Glass 6), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Posts

Galaxy S10 randomly freezes after Android 10? Here’s the fix!

By Harold | January 3, 2020

Samsung promised that the Android 10 update for its flagships, which will come with an improved user interface One UI 2.0, will improve the performance of the Galaxy S10, S10 Plus and S10e. Well, that seems to be the case with most of the owners but there are some who have encountered problems after the

Galaxy S10 WiFi keeps disconnecting after Android 10 update

By Harold | January 3, 2020

The Android 10 update for the Samsung Galaxy S10 and its variants is stable and there were just a few owners who reported some serious issues after installing it. However, minor issues may occur every now and then, and among the most commonly reported problems is about WiFi. Some of the owners who just updated

Galaxy S10 touchscreen not working after the Android 10 update

By Harold | January 3, 2020

There are times when the touchscreen of your phone may stop working due to some performance related problems and there are also times when glitches happen and your device just stops working. It’s not normal but it occurs every now and then. It’s not something to worry about because most of the time, it gets

Galaxy S10 screen goes black while watching videos after Android 10

By Harold | January 2, 2020

There are times when app issues occur regardless of the app you’re using. Some owners of the Samsung Galaxy S10 have reported that shortly after the Android 10 update, the screen of their devices turn black while they’re watching videos. Of course, it’s not easy to determine the cause because it may vary depending on

Facebook started crashing after Android 10 on Galaxy S10

By Harold | January 2, 2020

Facebook is a pre-installed application on a Galaxy S10 but it’s being updated separately unlike the other pre-installed apps. It can be stopped and reset but it can’t be uninstalled, unless you’ve rooted your phone. Now, if you encounter some problems with it, it can be due to a minor issue with the app itself,

My Galaxy S10 turned off by itself after the Android 10 update. Here’s the fix!

By Harold | January 1, 2020

While some owners of the Samsung Galaxy S10 (S10 Plus and S10e) reached out to us because their phones no longer powers off after the Android 10 update, others reported that their units turn themselves off and would no longer respond. Apparently, when this issue occurs, the phone gets stuck on a black screen and