Samsung Galaxy S10 Troubleshooting

What issues are you experiencing?

Internet & Network
Operating System
Calls & Texts


  • 8GB RAM
  • 128GB / 256GB ROM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only
  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China
  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound
Battery Life
  • Non-removable Li-Ion 3400 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W
  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 6.1 inches, 93.2 cm2 (~88.3% screen-to-body ratio)
  • 1440 x 3040 pixels, 19:9 ratio (~550 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display
  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector
  • 12 MP, f/1.5-2.4, 26mm (wide), 1/2.55", 1.4µm, Dual Pixel PDAF, OIS
  • 12 MP, f/2.4, 52mm (telephoto), 1/3.6", 1.0µm, AF, OIS, 2x optical zoom
  • 16 MP, f/2.2, 12mm (ultrawide)
  • Features LED flash, auto-HDR, panorama
  • Video recording at [email protected], [email protected], [email protected], HDR, dual-video rec.
  • Dimensions: 149.9 x 70.4 x 7.8 mm (5.90 x 2.77 x 0.31 in)
  • Weight: 157 g (5.54 oz)
  • Build: Front/back glass (Gorilla Glass 6), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Posts

How To Fix S10 Chrome Problems After Android 10 Update

By Harvey | January 9, 2020

There has been a growing list of problems reported by Android community around the world following the release of Android 10. In this troubleshooting post, we’ll show you what you can do if you encounter Google Chrome problems on your Galaxy S10 after installation of Android 10 update. Causes of Google Chrome Problems on Galaxy

How To Fix S10 Instagram Problems After Android 10 Update

By Harvey | January 8, 2020

We’ve been receiving reports of some Galaxy S10 devices having Instagram problems after installing Android 10 update. With millions of Samsung Galaxy S10 owners that are also active Instagram users, this is an issue that we can’t ignore so we decided to come up with this troubleshooting article. We hope that this will serve as

How To Fix S10 Camera Problems After Android 10 Update

By Harvey | January 7, 2020

A number of Galaxy S10 owners have recently complained about camera problems following an Android 10 update. The issues vary, from camera app crashing infrequently to images being blurry. While we believe that some of these reports may have nothing to do with Android 10 update at all, some may be valid. In this troubleshooting

How To Fix S10 Bluetooth Problems After Android 10 Update

By Harvey | January 7, 2020

There appears to be a growing number of Galaxy S10 and S10 Plus owners with Bluetooth problems after an Android 10 update. If you’re one of these unlucky S10 users who experiences Bluetooth issue right after installing Android 10, learn what you can do to fix this problem by following this guide. What can cause

How To Fix S10 Whatsapp Crashing After Android 10 Update

By Harvey | January 6, 2020

If you noticed that Whatsapp appears to be regularly crashing on your Galaxy S10 after an Android 10 update, you’re not alone. There’s been a number of Galaxy S10 users right now experiencing the problem for some reason. Learn what you can do about this issue by following our solutions. Causes for Whatsapp crashes after

Galaxy S10 stuck on black screen after Android 10 update

By Harold | January 3, 2020

Shortly after the Android 10 update, some owners of the Samsung Galaxy S10 have reported that their devices got stuck on a black screen and would no longer respond or turn on.  Depending on how the problem occurred, this can be just a minor problem with a firmware or a sign of a serious hardware