Samsung Galaxy Note9 Troubleshooting

Samsung Galaxy Note 9

What issues are you experiencing?

Recent Guides

How To Fix Samsung Galaxy Note 9 Edge Lighting Not Working

By Chadwick Buenaflor | February 10, 2019

The #Samsung #Galaxy #Note9 is a premium smartphone released last year which is also the latest model in the Note series of devices. It is an IP68 certified phone that uses a body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. Its 6.4 inch Super AMOLED display works

How to fix Samsung Galaxy Note 9 that won’t turn on after Android 9 Pie update?

By Harold | February 8, 2019

Many Samsung Galaxy Note 9 users received the Android 9 Pie update last week and while majority didn’t have issues with it, there were some who encountered some problems. We’ve been contacted by some of our readers who reported that their phones no longer turns on after Android Pie was installed. Is this a problem

How to hard reset Samsung Galaxy Note 9

By Harold | February 8, 2019

You only need to hard reset your Galaxy Note 9 if you can no longer access Settings or if the phone get stuck while booting up. It’s basically just like the factory reset and both have the same benefits but the difference is how they’re carried out. In this post, I will walk you through

How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9

By Harjie Hisona | February 7, 2019

The Google Play Store error “Authentication is required” may occur from time to time. It’s because it’s not a device-specific problem but an issue with the Play Store itself. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. The thing is it might be a very pesky

Samsung Galaxy Note 9 can’t install apps on SD card due to Play Store error 18

By Harjie Hisona | February 6, 2019

Some owners of the Samsung Galaxy Note 9 have been complaining about the Google Play Store error 18 which shows up when they’re trying to install an app. The error message goes like this “App can’t be installed on USB storage or SD card. Try again and if the problem continues, get help troubleshooting. (Error

How To Fix Samsung Galaxy Note 9 That Overheats

By Chadwick Buenaflor | February 6, 2019

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note9 fix the issues that they are experiencing with their phone. This is the latest model in the Note series of devices which was released last year. This device uses some of the latest hardware



  • microSD, up to 512 GB (uses SIM 2 slot) – dual SIM model only
  • 512 GB ROM, 8 GB RAM
  • 128 GB ROM, 6 GB RAM


  • Super AMOLED capacitive touchscreen, 16M colors
  • 6.4 inches, 103.2 cm2 (~83.4% screen-to-body ratio)
  • 1440 x 2960 pixels, 18.5:9 ratio (~516 ppi density)
  • Corning Gorilla Glass 5 protection
  • HDR10 compliant
  • Always-on display


  • comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384Hz audio
  • Active noise cancellation with dedicated mic

Battery Life

  • Non-removable Li-Ion 4000 mAh battery
  • Up to 28 hours talk time (approx.)
  • Up to 82 hours music play (approx.)


  • Android 8.1 (Oreo), planned upgrade to Android 9.0 (P)
  • Exynos 9810 Octa – EMEA
  • Octa-core (4×2.7 GHz Mongoose M3 & 4×1.8 GHz Cortex-A55) – EMEA
  • Qualcomm SDM845 Snapdragon 845 – USA/LATAM, China
  • Octa-core (4×2.8 GHz Kryo 385 Gold & 4×1.7 GHz Kryo 385 Silver) – USA/LATAM, China
  • Mali-G72 MP18 – EMEA
  • Adreno 630 – USA/LATAM, China


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • USB v3.1, Type-C 1.0 reversible connector



  • Dimensions: 161.9 x 76.4 x 8.8 mm (6.37 x 3.01 x 0.35 in)
  • Weight: 201 g (7.09 oz)
  • Front/back glass (Gorilla Glass 5), aluminum frame
  • Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes
  • Stylus (Bluetooth integration)