Samsung Galaxy Note 8 just died by itself and won’t turn on

We recently have readers who contacted us because their Samsung Galaxy Note 8 units reportedly died without any apparent reason and became unresponsive which means they could no longer power them back on. If you are familiar with the Black Screen of Death (BSoD), well this issue is just another variant of such problem. It happens not just to entry- and mid-range devices but also to high-end phones.

We have actually encountered quite a lot of similar issues in the past and we know this problem happens more often than it’s reported. The thing is, it’s not really a serious problem especially if it happened without any clear reason as to why it occurred. So, in this post, I will share with you some of the effective solutions we’ve used in addressing this kind of problem. Continue reading as this article may be able to help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to fix Galaxy Note 8 that died and won’t turn back on?

Assuming that your Galaxy Note 8 doesn’t have any signs of physical and/or liquid damage, then this problem could be just a minor firmware issue. In such case, there’s always some things you can do to try to bring it to life. With that said, here’s what you should do about it:

Perform the Forced Reboot procedure

If you’re familiar with the so-called firmware crash, well then, this could be the case with your Note 8. There would always come a time wherein the firmware of your device will crash and leave it unresponsive. There are several reasons why a firmware crash and while it may seem like a very serious hardware issue as it leaves your phone to be unresponsive, most of the time it’s just a minor problem and Forced Reboot could be enough to fix it. To perform the Forced Reboot, follow these steps:

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

Your device will reboot like it normally does but it’s memory will be refreshed and all its apps and services reloaded. If it doesn’t work, then try this…

  1. Press and hold the volume down button and don’t let go.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s the same as the first solution only that we’re making sure the volume down button is pressed and held before the power key because doing it otherwise won’t give you similar result. If your Galaxy Note 8 is still not responding after this, however, then move on to the next solution.

Charge your phone and do the Forced Reboot

It’s possible that your Note 8 ran out of juice and while having a drained battery isn’t really a problem, there  are instances wherein it will result to a firmware crash as some hardware components and services may not be properly shut down. If that’s the case, you would already be dealing with a couple of issues that both result to an unresponsive device. Sure the Forced Reboot will fix the firmware crash but your phone still won’t respond because there’s not enough battery to power it up and since the system has crashed, it won’t respond when connected to its charger. To address this issue, here’s what you need to do:

  1. Plug the original charger to a working wall outlet and make sure the charger itself works.
  2. Using the cable the came with your phone, connect it to its charger.
  3. Regardless whether the phone responds to its charger or not, leave it connected to it for at least 10 minutes.
  4. Now, press and hold the volume down button and don’t let go.
  5. Now, press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

After doing this and your Galaxy Note 8 is still not responding, then it’s time to bring it to the shop so that a technician can check it up for you.


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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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