Almost two years since its initial release the #Samsung #Galaxy #Note5 is still the latest model in the Note series due to its successor which is the Note 7 being recalled. Although it is already an old model it is still considered as one of the best smartphones available in the market. This is mostly due to its great hardware architecture as well as the constant software updates that it is getting. A lot of people are currently using this phone as their reliable daily driver without experiencing any problems however sometimes there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 won’t turn on issue & other related problems.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 5 Won’t Turn On
Problem: I have a Samsung note 5. It started with the screen turn on and off on it’s own rapidly it stopped then I couldn’t shut the phone off I’d have to wait till the screen would shut off on its own. Now it won’t turn on but when I plug it up to charge the screen lights up and the battery comes up on the screen. It charges fine. I’ve tried to do the reboot then I’ve tried pressing other buttons at the same time like what I saw on youtube….but it won’t do anything. Do you have any suggestions? All I really want is my photos. I thought I had synced it. But i only got a few on google photos. I’d really be grateful for any help at all. Thank you
Solution: The only way that you will be able to get the photos stored in your phone is if the phone is powered on. Try to perform the troubleshooting steps listed below to turn on your phone.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Perform a simulated battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
- If your phone does not start then connect your phone to a charger and let it charge for at least 20 minutes. Turn on the phone. If your phone turns on then backup your photos.
- If your phone does not turn on then try connecting it to a computer with Kies or Smart Switch installed and running. If your phone can be detected then you will be able to backup your photos.
If the above steps fails to work then you need to bring your phone to a service center and have it checked.
Note 5 Is Not Charging
Problem: I am having problems with my SAMSUNG Note 5 as it is not charging at all. Initially, problem started with gear vr download notification pop up while charging and green screen appeared in between. Also, it behaved abnormally without my control. Then later i hve downloaded oculus and disabled later. Still phone is not at all charging, i see one time it charged after opted battery optimized mode though it didn’t show that it charging but i see that battery % level increasing. Currently, i am surviving with battery optimized mode and my phone is not allowing to charge. I’ve cleaned the device battery port to make sure this should be an actual issue.
Solution: Since you have already tried cleaning the charging port of the phone which didn’t work then you will need to proceed with the troubleshooting steps listed below. After performing each step immediately check if the issue still occurs and if it does you should move to the next step.
- Try using a different charging cord and wall charger to charge your phone. This allows you to check if the charger that you are using is causing the problem.
- Try using a wireless charger. If the issue does not occur then the problem could be caused by the charging port of the phone. Have this checked at a service center.
- Backup your phone data then do a factory reset. This allows you to check if a glitch in the phone software is causing the problem.
If the above steps fails to fix the problem then you need to bring your phone to a service center and have it checked as this looks like a hardware related issue already.
Note 5 Stuck On Green Android Laying Down Screen With Exclamation Mark
Problem: My SM-N920V was sold to me by a friend who used Verizon well the phone will start up go to Samsung galaxy note 5 screen then black then vibrate then go to blue screen with android on his side with exclamation mark above it. Phone has samsung official binary and software but won’t let me do recovery or anything but go to download mode
Solution: Usually in cases like this what you need to do is access the recovery mode of the phone. This is done by following the steps listed below.
- Power off the Galaxy Note 5
- Press and hold the Power Button, Home Button and the Volume Up Button at the same time
- Continue holding these buttons until you see some blue text at the top of the screen
- When You See the Text ‘Recovery Booting’, let go of the buttons
- Wait until the Galaxy Note 5 fully boots into recovery mode
Once in recovery mode you should try wiping the cache partition of your phone first. Restart the phone. If the issue still persists then go back to recovery mode then do a factory reset. Take note that the reset will erase your phone data.
If you are unable to access the recovery mode or if the above steps fails to fix the problem then you might already have a bricked phone. If this is the case then you should try flashing your phone with its updated stock firmware file. You can download the firmware file from the Sammobile website which should also have the instructions on how to flash your phone.
Note 5 Stuck In Bootloop
Problem: Sm-n920v randomly turned off then went to infinite boot loop. will not load recovery mode (vol up + home + power) will allow download ( vols down + home + power) odin 3.12 with ap from Sammobile will pass. but continues to bootloop. any other way to put a fresh OS on this phone?
Solution: If you have already successfully flashed the phone with its official firmware and the phone still continues to have the bootloop issue then the problem could already be caused by a failing hardware component. I recommend that you bring your phone to a service center and have it checked.
Note 5 Stops Charging
Problem: My Samsung Galaxy Note 5 stop charging outta nowhere been working fine . Have Samsung charger ,, now only way I can charge phone is wirelessly ?? help please
Solution: If your phone does not charge using a wired charger then follow the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Try using a different charging cord
- Try using a different wall charger.
If the issue remains then your phone might have a defective charging port. You should have this checked at a service center.
Note 5 No Display
Problem: Note 5 does not have display. The bottom return and menu buttons are lit so battery and power don’t seem to be an issue. Seems to be with display. Have soft and hard rebooted
Solution: Have you tried checking if the display works in recovery mode? If it works in this mode then the problem could be caused by a software glitch. Try to perform a factory reset in this mode. Take note that the reset will erase your phone data.
If the issue still persists even in recovery mode then this is already a hardware related problem possibly caused by a faulty display assembly. I recommend that you bring your phone to a service center and have it checked if this is the case.
Note 5 Display Not Working After Phone Dropped
Problem: Hello! I dropped my phone from id say about a foot and the bottom part of my screen would not react to my finger, once reset now the screen doesn’t light up at all. Potentially a digitizer issue or screen itself?
Related Problem: I have note 5. After i dropped the phone today, the screen turned black and the phone stopped working except the small led light at the front which became blue all the time
Solution: It’s possible that the drop has damaged the display assembly. To check if this is the case try to start the phone in recovery mode. If the screen works in this mode then proceed with a factory reset. Take note that the reset will erase your phone data. If the screen does not work in recovery mode then most likely that the drop has damaged it. I recommend that you have this checked at a service center.
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