Samsung Galaxy Note 5 Software Update Failed Issue & Other Related Problems

Owners of the #Samsung #Galaxy #Note5 will usually want their device to be running on the latest software version. This is because there are a lot of advantages that the phone will benefit from with the new software including added security measures as well as some nifty new features. There are however instances when certain issues can occur when updating the phone software which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 software update failed issue & other related problems.


If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 5 Software Update Failed

Problem: Note 5 said an update was required, and I assumed so, as I haven’t turned the phone on in a couple months.  When I would click install update, it would act like it was doing that, then stop at 25%, then go back to the home screen of the phone. I tried this several times, to no avail, and it asked me to hook it up to my computer.  Well, it tried, failed, and then said I needed to “repair” the phone, for some reason.  Now, it is stuck on a mint green screen SOFTWARE UPDATE FAILED.  Then a triangle with an exclamation point inside, then “Your device didn’t update successfully. Use the Verizon Software repair assistant on a computer to repair your device and complete the update.  However, the phone is not being recognized by the computer.

Solution: You should try to check if your phone can start in Safe Mode. If you are able to access this mode then I suggest you backup your phone data from here. You can use Kies or Smart Switch to backup your phone data. Take note that you will need to connect your phone using a USB cord to a computer to do this.

Once you have made a backup of your phone data start the phone in recovery mode then do a factory reset from here. As soon as the reset is complete try to check if you can now update your phone software.

Should the above steps fail to work then you should consider manually flashing the updated firmware file to your phone. Instructions on how to perform this procedure can be found at several of the popular Android forums online.

Note 5 Error When Updating Software

Problem: I purchased my phone before Christmas and it was running the lollipop version, few months later it said that there are updates available. I tried updating but after downloading 1285 Mbs the download failed and they said there was an error at (0.89Mbs). I decided not to update again until last night, after also downloading 100% the meter kept going for an extra 50Mgs or so and again it failed with a 0.89mgs Any solutions?

Solution: Try to check if the same issue occurs when your phone is connected to a different Wi-Fi network. This way you will be able to verify if the connection has something to do with this issue. If the problem still occurs even when your phone is connected to a different Wi-Fi network then try doing the update using Kies or Smart Switch. Take note that you will have to connect your phone using a USB cord to a computer with either of the two software mentioned running.

One last troubleshooting step that you can do if the issue persist is to backup your phone data then do a factory reset. Once the reset is done check for the update again.

Note 5 FRP Lock

Problem: I just bought a Samsung Galaxy Note5 and the FRP its active because this guy he factory reset the device

Solution: You will need to contact the previous owner of this phone then have them provide the Google account information that was last used in this phone so that you will be able to gain access to the device. Another option is to check out the various online sources on how to flash your phone so as to bypass the FRP status of the device.

Note 5 Unlocked Status After Factory Reset

Problem: I have a Samsung Galaxy Note 5 unlocked for AT&T. If I reset to factory default my phone, will I lose the unlocked phone, and have to pay to unlocked the phone again?

Solution: Generally, you will not lose the unlock status of the phone if you perform a factory reset or update its software.

Note 5 Locked Out After Factory Reset

Problem: i lost my lock password on my phone so i had to factory reset my phone but once i did and try to set up my phone its telling me to sign in with the account i created with and i did and it wont let me in please help i’ve been locked out for 2 days. i need my phone asap its my only phone i have please help me and unlock it

Solution: If you have entered the correct account information on the phone and it is not accepting it then try the following troubleshooting steps listed below.

  • Go to your recently used devices page. You can do this on a browser from your computer. Make sure that you are logged in to your Google account when you do this.
  • If you see your phone in the connection click on it then remove its access.
  • Go back to your phone then check if the issue is resolved.

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2 Replies to “Samsung Galaxy Note 5 Software Update Failed Issue & Other Related Problems”

  1. hello I recently just got a used Samsung galaxy note 5 from my mother in law she claims its completely paid. I connected it and it was fine for the first day. the next day it said it needed a software update so I did the update. as soon as the update was complete it asked me for a pin which I thought I set up prior to this, but its not accepting the pin #. it wont even let me turn off the phone without the pin. so what I’m wondering is if maybe the phone got locked by the company or is it something I can fix??

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