Samsung Galaxy Note 5 shows, “Unsupported media type” error, Camera settings disappeared, other camera related issues

In this post, I will tackle some of the Camera issues with the Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) including the error message “Unsupported media type,” which comes out if you try to send a picture via text. The second problem I cited is about the issue wherein the phone takes pictures when the display is tapped. Read on to learn more about these problems and how to fix them.


For those who are looking for solutions to different issues, visit our Note 5 troubleshooting page where we list every problem we address each week. Find ones that are related to your problems and use the solutions we suggested. If they won’t work, then feel free to contact us by filling up this form.

Here are the problems you can find on this page…


Galaxy Note 5 shows “Unsupported media type” error

Problem: Unable to send pictures  while being able to receive them. Texts with no issues. Error message is something like multimedia not supported.

Troubleshooting: This problem often occurs when saving images using Google Chrome instead of the stock Internet app and it’s the stock messaging app that has issues sending those images. If you’re in a hurry to send an image and not in the mood to do some troubleshooting, then I suggest you use Hangouts instead of the stock messaging app. Hangouts seem to have no issues in sending images regardless of the format.

Another workaround is to crop the image using Smart Select and just share it straight away without saving it. But the real fix here is to save the images in .jpg format and not in .jpeg.

Disable Galaxy Note 5 Touch & Shoot Camera feature

Problem: How do you turn the function off when you touch the screen the camera takes a photo. I find that my fat fingers get in the way and take photos when I don’t want to.  I was able to do this on my note 4 but don’t see the function in the Note 5.

Troubleshooting: By default the Note 5 camera uses the “Shoot” icon to take pictures, however, there is a mode that allows the app to use the screen to capture images. This mode isn’t pre-installed so you may have downloaded and installed it on your phone. Look for a mode called Touch & Shoot, it’s there that you can find a setting to disable the feature you are having issues with. If you can’t find this mode, then simply clear the cache and data of the camera app to reset it to factory defaults.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy Note 5 Camera setting disappeared

Problem: I have a problem in my camera setting, there are no setting at all on the camera display, I tried so many to find how can I display the setting but nothing happened. Like they hide and never find again. For example if I tap Mode icon, I have only auto and panorama choices. Also there is the choice of flash light displayed on the screen. Is there any choice to display all the setting again please?

Answer: It’s definitely a bug especially if the problem just started. More often, an update may have caused it and in this case, wiping the cache partition often fixes the problem. So try these steps first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If that didn’t work, then you have no other choice but to perform the master reset to bring the phone back to default settings.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

In case the problem already existed since day 1, you need to have to contact your provider and have the phone replaced especially if the recent update didn’t fix the problem because apparently, it’s a firmware issue.

Galaxy Note 5 Beauty Face mode

Problem: Just received my Note 5, love everything except the selfie- it automatically has some sort of beauty mode on it which airbrushed the face make me lighter and tries to correct blemishes. Sometimes I look fake, how do you remove this mode so that it’s a normal selfie picture.

Answer: Well, that’s the way Samsung built the phone so there’s not much we can do about it unless you root your phone and remove the Beauty Face mode. However, you can work around it by choosing a different mode before taking selfies. The thing is, when you close the camera app, it will revert back to the default setting.

Galaxy Note 5 Camera shortcut disappeared

Problem: I noticed that my camera shortcut at the bottom right of the lock screen disappeared today. I also noticed that my camera doesn’t launch after I double tap my menu button twice even though the quick launch option is turned ON. Could there be a bug?

Troubleshooting: It’s easy to bring back the icon to where it was before but I’m afraid there’s a more serious problem here. That said, try to launch the Camera icon from the apps drawer. If it opens just fine and you can actually use it, then tap and hold the icon and drag it to where you want it to appear and then reboot your phone, disable the quick launch option and enable it back. This simple procedure usually fixes this kind of problem but if all else fails, just do the master reset and everything will be back to normal, although you’ll have to through the hassle of backing up the data you don’t want to lose.

Camera won’t come up after Note 5 firmware update

Problem: System recently did update. Camera wont come up. I tried going to settings to clear cache. Worked  but then error reappeared. Now camera does not show in applications to force stop or anything.

Troubleshooting: For app crashes that occur after a firmware update, they’re usually caused by corrupt caches but it doesn’t necessarily mean the caches of the apps that crash. For instance, the Camera app is used by a lot of apps like the Gallery, Facebook, Instagram, etc. These apps also use the caches set by the system. If one of those caches or files got corrupted during the update process, the app may not work. I understand you already did clear the cache of the Camera app but there’s one thing you need to do–wipe the cache partition. Just follow the steps in the third problem.

Galaxy Note 5 Camera focus question

Question: The camera must focus at one point, but where is that? Is it always the center of the screen or can you choose it? Is there a way to see the point on the screen so you know where to aim?

Answer: A few seconds after launching the camera app, it should already be focused on the subject and yes, the focus is always the center of the screen.

Galaxy Note 5 Camera won’t respond

Problem: Have to reset camera mode to auto each time I want to take a picture because camera icon doesn’t respond.

Answer: Well, at least, you found a workaround to this problem. When did it start, by the way? Is it always like this since day 1? If not, then clear the cache and data of the Camera app and it should be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

One Reply to “Samsung Galaxy Note 5 shows, “Unsupported media type” error, Camera settings disappeared, other camera related issues”

Comments are closed.