Welcome to another part of our focused troubleshooting series where we try to resolve the Android related problems that our readers are facing. In this latest installment of the series we will tackle the #Samsung Galaxy #Note4 not sending text message issue & other related problems. As we all know text messaging has become an important communication tool nowadays with a lot of people relying on this form of communication on their mobile devices. If the text message can’t be sent or received then this becomes a big problem for the phone owner.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Not Sending Text Messages With Pictures
Problem: I have a Verizon phone, but connected to T-mobile. My text messages are sending without a problem,but the texts messages containing images will not send. I know it’s the phone itself. Can I fix this or do I have to purchase a t-mobile phone?
Solution: You don’t need to purchase a new T-Mobile phone. Since this is a Verizon phone the most likely reason why you can’t send a text message with picture or MMS is that the APN settings of your phone is still set for the Verizon network. All you have to do is change this settings to the one used by T-Mobile.
To change the APN settings of your phone
- From the Home screen, press the Menu key.
- Touch Settings.
- Touch Wireless & networks.
- Touch Mobile Networks.
- Touch Access Point Names or APNs.
Make sure the settings are the same as the ones listed below. Make the necessary changes if needed.
- Name: T-MOBILE
- APN: fast.tmobile.com
- Proxy: <Leave in Blank>
- Port: <Leave in Blank>
- Username: <Leave in Blank>
- Password: <Leave in Blank>
- Server: <Leave in Blank>
- MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc
- MMS proxy: <Leave in Blank>
- MMS port: <Leave in Blank>
- MCC: 310
- MNC: 260
- Authentication type: <Leave in Blank>
- APN type: default,supl,mms
- APN Protocol: Leave it to the Default one
Note 4 Not Receiving Text Message
Problem: Everytime i send a message, the person i send it to gets it right away, but when they text me back, it doesn’t come to my phone until i make a call. When i am on the phone, everyone that has sent me a text message pops up. But if i’m not on the phone i dont get text messages. i can send them but can’t get them unless i am on the phone.
Solution: This issue could be caused by some form of corrupt data in your phone. Try clearing the cache and data of your messaging app first then check if the issue still occurs. If it does then you should start your phone in recovery mode then choose the wipe cache partition option. Restart your phone normally then check if the issue still occurs.
Sometimes an app that you installed in your device can also cause this type of problem. To check if this is the case you should start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. Send yourself a text message then check if you can receive it normally. if the issue disappears in this mode then it is most likely caused by an app. Find out what app this is and uninstall it.
One last troubleshooting step that you should consider if the above steps fail is a factory reset. Just make sure to backup your phone data before doing this procedure.
Note 4 Text Message Won’t Send
Problem: Text message won’t send. After I restarted the phone then it works. It happened three times since last couple month.
Solution: If restarting the phone makes the issue go away then the problem could be caused by some form of corrupt temporary data. I suggest you clear the cache and data of your messaging app. You should also follow this up by wiping the cache partition of your phone.
Note 4 Unable to Send Group Messages
Problem: I’m using a Samsung Galaxy Note 4 and I switched from a straight talk to cricket and I’m unable to send group messages. I have contacted Cricket and they said it’s nothing they can do. I have to download a app that will allow me to use group message, but I don’t want to download a app I want to use my default app. Can you please help me?
Solution: Sending a group message is different from sending an individual text message. A group message acts just like an MMS in a sense that it uses your mobile data connection. It also requires that your phone should use the APN setting of your current network.
If you are having an issue in sending a group message then the first thing you need to check is the APN setting of your phone. Since this was initially a Straight Talk device there’s a possibility that it may still have the Straight Talk APN set up. Check your phone APN then make the necessary changes to the Cricket APN.
Make sure that when you send a group message your mobile data switch is turned on.
You can also try to clear the cache and data of the stock messaging app then check if you can send group text messages.
Note 4 Go SMS Pro Resends Old Text Messages
Problem: My Go SMS Pro resends old text messages if I should accidentally let my phone die and do a restart. Trying to make sure it stays charged but this has happened twice — phone died and when I rebooted, old messages were resent and of course, this is usually late at night.
Solution: To resolve this problem you should first clear the cache and data of the Go SMS Pro app. Once this is done uninstall the app then proceed to the Google Play Store and download a fresh version of the app. If the issue still persists then you may need to contact the app developer regarding this.
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