The #Samsung #Galaxy #Note4 is one of the older generation smartphone models that’s still being used by a lot of people today. First released in the later part of 2014 this phone is nearly three years old already. Despite its age it can still perform quite well today which is due in part to its great hardware as well as the constant software updates that it is getting. Although many people are using this as their reliable daily driver without experiencing any major issues there are instances when certain problems can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note black screen of death issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Black Screen Of Death
Problem: My galaxy note 4 is in black screen of death but it flashes blue LED light and vibrates when I press onto the power button. I tried everything, even pressing the volume button and power Together but it only gave me a same vibration as it did for other times. Please help.
Solution: The black screen of death is an issue that can occur on any smartphone model that can either be caused by a hardware or firmware problem. Since there are various factors that can cause this particular problem we will narrow the troubleshooting to address the most common factors.
The first thing that you will need to do in this particular case is to do a battery pull. Remove the battery and microSD card of your phone then press the power button for at least a minute. Once this is done reinsert just the battery then turn on your phone.
If the issue remains then the next step is to make sure that the battery has sufficient charge.
- Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris stuck in this port is removed.
- Charge your phone. If there is no charging indicator then try using a different charging cord and wall charger.
- You should also check if the phone charges from a computer USB port.
- Check if the phone turns on when the charger is connected. If it does then the problem could be caused by a faulty battery.
- Try using a new battery.
One other troubleshooting that you can do is to check if a software glitch is causing this problem. Start your phone in recovery mode and if the phone can start in this mode you should consider doing a factory reset from here. Take note that the reset will erase your phone data.
Should the above steps fail to fix the problem then it’s possible that this can be caused by some faulty hardware component. You will then need to bring the phone to a service center and have it checked.
Note 4 Restarts Then Gets Stuck In Samsung Logo After Software Update
Problem: 3 hours after updating my phones software (Samsung note 4) my phone started turning off and on but would only start up to the logo then shut off my phone will only start up all the way and for me to be able to use It if it’s plugged to a power source..but sometimes will also shut off..battery is at 100% not sure what to do
Solution: Since this problem started after a software update we will first be concentrating our troubleshooting on the phone software.
- Check if the phone starts in Safe Mode. If the phone starts in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.
- Does your phone have a microSD card installed? If it does then this could be causing the problem especially if the card has some corrupt sectors. Remove the card then check if the issue still occurs.
- Wipe the cache partition of your phone from the recovery mode.
- Connect the phone to a charger and if it turns on you should backup your phone data then do a factory reset.
- You should also try replacing the battery with a new one to eliminate any battery related problems.
If the above steps fails to fix the problem then you should bring your phone to a service center and have it checked as this could already be caused by a faulty hardware component.
Note 4 Not Turning On After Getting Wet
Problem: Dropped phone in water it was powered on. Immediately removed battery. Only option to dry was to use blow dryer set on cool for an hour then next day attempted power on blue indicator light came on then began to fade now it is dead.
Solution: There are two things that you can do when this particular phone model gets wet and does not turn on. First, make sure that the phone is dry. To do this remove the back cover, battery, and SIM card then place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done check if the phone turns on.
If the phone still does not turn on then the second thing that you need to do is to eliminate the battery as a possible cause to this problem by replacing it with a new one.
If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.
Note 4 Turns Off At 30% Battery Life
Problem: Hello. I have a Samsung Note 4. If the battery drains at 30%, the phone stop working. If i try to restart it don’t start until i plug it on charger. The phone run perfectly. The battery is draining normal until it reach 30% and stop. What i can do? I made already a factory reset. Thanks for support
Solution: What you should do right now is to replace the battery with a new one as this problem might already be caused by a faulty battery. If the issue remains even with a new battery installed and since you have already performed a factory reset then it’s possible that the problem is caused by a faulty internal component possibly the power IC. If this is the case then you should bring your phone to a service center and have it checked.
Note 4 Turns Off At 40% Battery Life
Problem: Hello! My Note 4 tends to shut off when it gets 40ish % battery life. I’ve hardly been on it all day. I’ve made sure to close out all opened apps. I’ve turned off bluetooth and the location capability. What should I do?
Solution: What you will want to do first is to immediately check if some software glitch is causing the problem by doing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then you need to replace the battery with a new one to eliminate the possibility of this problem being caused by a faulty battery.
If the above steps fails to fix the problem then you should bring your phone to a service center and have it checked.
Note 4 Keeps Switching Off And Restarting
Problem: My Samsung Galaxy Note 4 keeps switching off and restarting while I am in the middle of doing something. I have cleared the cache. It is also slow in responding. At times I get a message “Unfortunately Apps has stopped “.
Solution: Do you have a microSD card installed in your phone? If you do have one then try removing it as this could be causing the problem.
If your phone does not have a microSD card or if the issue still occurs even if the microSD card is removed then you should perform a factory reset. Make sure to backup your phone data before doing the reset.
If the above steps fails to fix the problem then before bringing the phone to a service center for checking try replacing the battery with a new one as this could also be caused by a faulty battery.
Note 4 MMC Read Failed Error
Problem: My samsung note 4 is causing issues. Sometimes it reports a message “could not do normal boot. Ddi mmc_read failed.” Sometimes it boots normally and gets hung. Had to remove battery and reboot the phone. Can you please help.
Solution: What you will want to do right now is to backup your phone data once your phone boots normally. As soon as you have backed up your phone data immediately do a factory reset. If the issue still occurs even after performing a reset then you should consider flashing your phone with its updated stock firmware file using Odin. You can download the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
Note 4 Freezes And Shut Down Even After A Factory Reset
Problem: hi there. i have a problem with my note 4 it keeps freezing up and shutting down on its own i don’t know what the problem is but anything i can do i have taken the battery out and factory reset it anything else i can do to make it good again that would be help full i don’t want another phone i really like my note 4
Solution: Does your phone have a microSD card installed? If it does then try removing it. You should also check if the battery is causing the problem by replacing it with a new one.
Should the above steps fail to fix the problem then you will need to bring the phone to a service center and have it checked as this could be caused by a faulty internal component.