Samsung Galaxy Note 4 Battery Needs To Be Removed To Turn On Device Issue & Other Related Issues

The #Samsung #Galaxy #Note4 is one of the most popular model in the Note series and was released in 2014. Despite being two years old already this phone still functions quite well due to its excellent hardware as well as constant software updates. A lot of people are currently using this phone as their daily driver without encountering any problems. There are however instances when certain issues can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 battery needs to be removed to turn on device issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 4 Battery Needs To Be Removed To Turn On Device

Problem: Since a few days my SAMSUNG Galaxy Note 4 – so far perfectly functioning – spontaneously reboots or freezes up so that I have to remove the battery to turn it on again and reboot. In one occasion, during the reboot it spontaneously reset to manufacturing settings, thus loosing all the apps and data. In addition, despite a total reset of the disk it’s not ‘clean’ because most (about 90%) of the disk space is still unavailable, though non data or software is present in it.  I always treated the smartphone with maximum care both physically (bump protected, no shocks, no water, no scratches) and for what concerns the software: regular cleanup and antivirus check, no dangerous websites, no tricky mail attachments …  Do you have any suggestions about what it can be and what to do ?

Solution: Does your phone have a microSD card installed? If it does then try removing it first as this might be causing the freezing and rebooting problem.

If the issue persists then I recommend that you backup your phone data then do a factory reset from the recovery mode. Once this is done do not install anything in your phone yet.  Try to check first if the issue still occurs. If it does then this could already be a hardware related problem in which case you should bring your phone to  a service center and have it checked.

Note 4 Won’t Charge

Problem: OK so my Note 4 started having charging difficulties about a month ago then stopped charging altogether about a week later. A friend of mine works at a battery and phone repair shop so I had him test the battery for me and the battery was fine, he concluded it was the charging port. So rather than having the port fixed, I opted to order the wireless charging back and a wireless charger. This solved my problem for about 2 weeks now. However last night my issues continued somehow. Now my problem is the phone won’t charge wirelessly. The blue light on my Samsung wireless charger lights up but the phone won’t charge. I’ve tried removing and reinstalling the cover and battery as well as restarting the phone. Any help would be awesome. I don’t want to get a new phone, other than the charging issue it works absolutely great.

Solution: Try using a different wall charger to power up the wireless charging pad that you are using. If possible try using the Samsung adaptive fast charging charger as this provides the optimum power output. You should also try using a different USB cord to charge the phone.

To check if the phone software is causing this issue you should turn off the phone then check if it charges wirelessly. If it does then a glitch in the phone software could be causing this problem. I recommend that you backup your phone data then do a factory reset if this is the case.

Should the above steps fail then you have to eliminate any of the factors listed below which could be causing the problem.

  • Battery
  • Phone charger cover
  • Wireless charging pad

Note 4 Randomly Freezes And Restarts On Its Own

Problem: Hi, I’ve been using my Note 4 for about a year and 4 months now and my phone would randomly freeze and restart on its own. It’s not the battery since it does that whether I’m charging it or not. I know the battery life is trash and that’s I have it constantly charging. But the restarting problem is getting off my hands. It used to do that once a month or something like that but now it happens once every few minutes. And last night it didn’t even turn back on after crashing so I had to do the soft reset. I don’t have warranty and I’m not looking to spend hundreds of bucks to fix it. I just want to know what the problem is and perhaps how to fix it if there is a way. But most importantly, I want to know why this is happening. Thank you.

Solution: There are two things that you can do right now. First you should check if the phone software has anything to do with this problem. Listed below are the software related troubleshooting steps that you should do.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. Check if the issue occurs in this mode. If it doesn’t then there’s a chance that an app you downloaded is causing the problem. Find out what app this is and uninstall it.
  • If the problem occurs even in Safe Mode then I recommend you backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.

If the software troubleshooting fails to fix the problem then you should try replacing the battery. Should the issue still occur then you should bring your phone to a service center and have it checked.

Note 4 Not Turning On After Falling From Table

Problem: Yesterday, my Galaxy note 4 fell from a table with the charge cable attached. This seemed at the time to have no impact to it’s performance. Last night I noticed it wasn’t charging correctly. Sometimes indicating me it had 35% charge, another time indicating it had 0% charge. Also the phone would shut down as soon as the password was entered. At present the phone is dead. No sign of charge or anything. I tried pressing and holding the Volume Up and the Home keys together, then pressing and hold the Power key. This had no effect. Nothing. What do you think?

Solution: What you will want to do first in this case is to check the charging port if it has any signs of damage ( If the port is damaged then you will need to have this replaced). If the port has no visible damages then ty cleaning the port first with a can of compressed air. Make sure to remove any dirt or debris that might be stuck in this port.

Next, remove the battery and microSD card ( if you have one installed). Press and hold the power button for at least a minute. What this does is it discharges the phone circuit and clears out its RAM. Reinsert the battery then try to turn on the phone. If the phone doesn’t turn on then charge it for at least 20 minutes before turning it on again.

Should the problem persist you should try using a new battery on your phone to eliminate any battery related problems.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Takes Too Long To Charge Battery Drains Quickly

Problem: I have been using a Samsung Galaxy note 4 since August 2015. This year in September my samsung charger wire got all bent up and I wasn’t able to use it so I started using an android charger..all was fine until 2 weeks back when one night I plugged it in the charger and dozed off to the morning my phone was very hot and couldn’t turn on so I took out the battery and let it cool and then charged it again.. after that I have experienced that my phone takes about 4-5 hours to charge and the battery drains out very quickly like in 2-3 hours…please help as I am from the Pacific Islands and it’s hard to get original battery replacements here..

Solution: It’s possible that the charging cord that you are using has a problem ( possibly some shorted wires) causing the battery to heat up and possibly damaging it. What you should do in this case is to try to use a different charging cord and wall charger. If this doesn’t work then you should check if the phone software is causing the problem by backing up your phone data then doing a factory reset. Once the reset is complete don’t install anything in your phone yet. If the issue still occurs then you will need to get a new battery.

Note 4 Reboots Itself With Battery Life Left

Problem: My Phones is at 27% battery life switching off & restarting again & again automatically unless all the battery life ends. After charging it’s working fine, but only giving problem when the battery level reaches 27% or less & also battery is draining tremendously fast i.e. I have to charge it twice a day. PLEASE REPLY.

Related Problem: When my battery life gets to 70%, especially if i am online, the phone constantly reboots itself. It only does it if I am online. I have installed a brand new battery, but the problem still persist.

Related Problem: My Samsung Note 4 keeps restarting itself, usually when I open up snapchat.  But it has done it before using camera, facebook, and chrome.  I had charged my phone to 100%.  I was using it for less than 20mins, and then all of a sudden it shuts off and keeps rebooting itself nonstop.  So I took out the battery for a few seconds, and placed it back in.  My battery went down to 47%.  I have two batteries that I switch out, but the original battery was dying faster.

Related Problem: Note 4 shuts down randomly when the battery reaches 40% or lower it tends to shut down after opening high memory usage apps such as snapchat after it shuts down, knowing it still had battery life left, when you turn it back on it says it has 0% battery life left and immediately shuts back down

Solution: Here’s what you need to do when your phone turns off

  • Make sure your phone is running on the latest software update.
  • Remove the microSD card of your phone if you have one installed. Check if the issue still occurs.
  • Backup your phone data then do a factory reset. Check if the issue still occurs.
  • Replace your battery with a new one.

If you are still experiencing the same issue after performing the steps listed above then you should bring your phone to a service center and have it checked.

Note 4 Reboot Loop If Unplugged From Charger

Problem: Your article on Samsung Note 4 rebooting issues keeps telling everyone to check the software, firmware and the battery. Clearly that’s not the issue. My phone started turning itself off with about 9% battery remaining and progressed to where it would go into reboot loop when at 54%. The present state is as follows: immaterial of the battery being at 100% or whatever, the phone goes into reboot loop if unplugged from a wall or a battery bank. What could be the issue? I have tried replacing the battery, hard resetting, removal of SIM and Memory Card- so its not something that can be ‘easily’ sorted out. This is the same problem hundreds of people are facing exactly around 11 to 14 months of usage. Please help- tell me whats going on.

Solution: It’s very likely that your phone has a faulty internal component, possibly the power IC. For this particular case you should bring your phone to a service center and have it checked.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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