OnePlus 7 (Pro & 5G) Troubleshooting

What issues are you experiencing?


  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network


  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset OnePlus 7
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users


  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play


  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own


  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels


  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card



OnePlus 7

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • no microSD card slot

OnePlus 7 Pro & 5G

  • 256 GB, 8/12 GB RAM
  • 128 GB, 6 GB RAM
  • no microSD card slot


  • Android 9.0 (Pie); OxygenOS 9
  • Qualcomm SDM855 Snapdragon 855 (7 nm)
  • Octa-core (1x2.84 GHz Kryo 485 & 3x2.42 GHz Kryo 485 & 4x1.80 GHz Kryo 485)
  • Adreno 640


  • Comes with stereo speakers
  • NO 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos sound


OnePlus 7

  • Non-removable Li-Po 3700 mAh battery
  • Fast battery charging 20W

OnePlus 7 Pro & 5G

  • Non-removable Li-Po 4000 mAh battery
  • Fast battery charging 30W (Warp Charge)


OnePlus 7

  • Optic AMOLED capacitive touchscreen, 16M colors
  • 6.41 inches, 100.9 cm2 (~85.5% screen-to-body ratio)
  • 1080 x 2340 pixels, 19.5:9 ratio (~402 ppi density)
  • Corning Gorilla Glass
  • DCI-P3

OnePlus 7 Pro & 5G

  • Fluid AMOLED capacitive touchscreen, 16M colors
  • 6.67 inches, 108.8 cm2 (~88.1% screen-to-body ratio)
  • 1440 x 3120 pixels, 19.5:9 ratio (~516 ppi density)
  • Corning Gorilla Glass
  • DCI-P3
  • HDR10+
  • 90Hz


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, WiFi Direct, DLNA, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX HD
  • GPS with with dual-band A-GPS, GLONASS, BDS, GALILEO, SBAS
  • NFC
  • USB 3.1, Type-C 1.0 reversible connector, USB On-The-Go


OnePlus 7

Main Camera

Selfie Camera

OnePlus 7 Pro & 5G

Main Camera

Selfie Camera

  • Motorized pop-up 16 MP, f/2.0, 25mm (wide), 1/3.0", 1.0µm
  • Auto-HDR
  • [email protected], gyro-EIS


OnePlus 7

  • Dimensions: 157.7 x 74.8 x 8.2 mm (6.21 x 2.94 x 0.32 in)
  • Weight: 182 g (6.42 oz)
  • Build: Front/back glass, aluminum frame
  • SIM: Dual SIM (Nano-SIM, dual stand-by)

OnePlus 7 Pro & 5G

  • Dimensions: 162.6 x 75.9 x 8.8 mm (6.40 x 2.99 x 0.35 in)
  • Weight: 206 g (7.27 oz)
  • Build: Front/back glass, aluminum frame
  • SIM: Dual SIM (Nano-SIM, dual stand-by)

Recent Guides

How to fix OnePlus 6 wifi not connecting issue

By Harvey | November 4, 2019

Wifi troubles are some of the annoying problems an Android user can experience. In this short troubleshooting guide, we’ll show you the steps to try if your OnePlus 6 wifi is not connecting or encounters a problem. How to fix OnePlus 6 wifi not connecting issue Fixing wifi problems is often easy and simple. But just

How to hard reset a OnePlus 6

By Harvey | November 3, 2019

Learning how to hard reset or factory reset your OnePlus 6 is important if you are troubleshooting, or if you want to sell or give away your device. In this short tutorial, know the exact steps on how to wipe your OnePlus 6 and return all its software to defaults. Before you actually perform the

5 Best Screen Protectors For OnePlus 6

By Brad | November 3, 2019

Smartphones have gotten extremely expensive, with many of them reaching up into the thousand dollar price range, for this reason, you need a Oneplus 6 screen protector. And there’s nothing more frustrating than seeing that your expensive smartphone has been littered with scratches and scuffs all over the screen only a couple months after getting

5 Best Wallet Cases For OnePlus 6

By Brad | November 2, 2019

So, you got a fancy new OnePlus 6, but now you need some protection. Maybe not only protection but a way to keep all your cash and cards with your OnePlus 6, too. That’s where wallet cases come in — not only will they keep your OnePlus 6 protected against scratches and scuffs, but they’ll

What to do if your OnePlus 6 has a screen flickering issue (easy steps)

By Harold | November 2, 2019

Screen flickering issues are common these days and it’s because such problem could be an issue with either the firmware or hardware…or both. Your OnePlus 6 is no exception to this and we’ve actually received complaints from our readers about this problem that’s why we need to address it. If it’s just a firmware problem,

How To Fix OnePlus 6 Screen Has White Lines

By Chad | November 1, 2019

The #OnePlus6 is a flagship quality phone with a great design and good set of features that costs less than most of the current flagship phones available in the market. This phone has an Aluminum frame with glass on both the front and the back. It sports a 6.28 inch Optic AMOLED display while under