How To Recover Data From Samsung Galaxy A6 With Black Screen

The #Samsung #Galaxy #A6 is one of the latest additions to the A series of devices released last year which has become popular due to its numerous outstanding features. This phone has an Aluminum body with a 5.6 inch Super AMOLED display on the front. Under the hood is the Exynos 7870 octa core processor which when combined with 4GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle how to recover data from Samsung Galaxy A6 with black screen issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Recover Data From Samsung Galaxy A6 With Black Screen

Problem: Hi there! Really hoping that you can help me figure out what the deal is regarding my Samsung A6 and the screen problem I haven’t been able to solve. Several months ago, I was using my phone and the screen just went black out of nowhere. Turned it off and back on, but only the led light at the top and the buttons at the bottom would illuminate. Made all the usual startup sounds, but nothing on the screen at all. I tried the soft reset, as well as many other ideas, but still nothing. Even the one where you hold certain buttons for a time and something “boot recovery” comes up in blue letters in the corner. The screen showed no such letters, but the button lights and led became active, so I knew it was doing what it was supposed to, I just couldn’t see anything, and I ended up throwing in the towel. Over the months my wife and I have gotten new phones, but I have a ton of stuff on my old phone that I really would like to have. I got the bright idea to swap the “guts” or motherboard out with my wifes A6 & assumed that would be that…Not quite, Unfortunately. I am actually now more puzzled than before, because after putting my phones guts with her screen, and then her phones guts with my old screen, I could not get either screen to come on. They were BOTH acting like my phone had been to begin with. Button lights and led active, but nothing on the screens. I swapped them back, and my wifes came back on just fine, and mine continues to function as it was, with nothing coming up on the screen. I’m obviously not a technician or anything, but I don’t understand how the guts from my phone can cause her screen to fail, while the guts from her phone failed to cause my old screen to work. To me, it should be either the screen OR the something on the motherboard causing the issue, but it appears that both the screen and motherboard became faulty at the same exact time, which I assume is somewhat improbable, but maybe not impossible…So that’s what I’m needing some expert advice on. Are they both to blame? Is there ANYTHING that I might could do to retrieve all of the data? I would be highly relieved if that were somehow possible, even more grateful to you guys if someone knows how and could inform me on what it is that I might could try and do. I hope I included all of the necessary info and I truly appreciate any time spent on figuring this out and getting back to me with your conclusions or ideas. Thank You so much for your help, & I anxiously await & am looking forward to your response. Until then, Take Care!

Solution: The best way to recover data from your phone right now is by using  the Smart Switch software from Samsung. Take note though that your phone must be unlocked in order to retrieve the data stored in it.

  • Go to the Samsung Smart Switch support website.
  • Click on the download link for Windows or Mac
  • Click to launch the downloaded .exe file (.dmg on Mac).
  • If there is an error that says The application has failed to start because its side-by-side configuration is incorrect, download and install this Microsoft Visual C++ package.
  • Click the  check boxes to verify that you accept the terms of the licence agreement.
  • Click Next.
  • Click Finish once the installation process is complete.
  • Smart Switch will launch in your computer.
  • Connect your phone to your computer via USB cable to get started. The program should instantly recognize when it’s connected. You may be prompted to allow USB file transfers on your phone.
  • On the Safe Switch software Click Backup.
  • You’ll be required to allow access permissions on your phone.
  • Pick up your phone.
  • Tap Allow. If you have a micro SD card in your phone, you will have the option to back that data up as well.

In case  Safe Switch requires you to tap on the phone to allow the backup then you won’t be able to do this since the display is damaged. You should then proceed to the next option which is to use the computer file manager program to browse the contents of the phone and if you are able to view the photos immediately make a copy of these.

If the the above suggestions don’t work then the only way you will be able to retrieve the data stored in the phone is to first have the phone checked at a service center and have the faulty hardware component that is causing this problem replaced.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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