How To Fix Wi-Fi or Mobile Data Connection Issues on Samsung Galaxy S4 [Part 1]

Problem #8: Samsung Galaxy S4 won’t connect to Verizon LTE when old battery is inserted

Greetings! I have decided to take you up on your offer. I have a Samsung Galaxy S4 that is about 1.5 years old. It recently developed a problem with connecting to Verizon LTE. 

It appears that when I fully charge it overnight it loses all connection bars. This can be corrected if I remove and replace the battery. This was discovered when I was filling out an insurance claim to get a new phone and needed serial numbers. The problem went away. But when I charged the phone over night I again lost all the bars until I disconnected the battery. My wife’s phone which was acquired at the same time but has less stuff (programs, apps, files) on it does not have this problem. 

Is this a problem with a software program or should I file an insurance claim and get a new phone because there is a hardware problem?

 Thanks for your assistance. — Dan

Solution: We can’t see the logic of a battery affecting the function of your phone’s  4G LTE radio but it’s foolhardy to argue with a fact. Have you considered getting another battery instead of having the phone replaced? Doing so would save a lot of trouble as you can skip re-downloading all your apps again as well as setting up the entire phone to how you want it to work.

Because you have already isolated the problem to the battery, we don’t think there’s any firmware or hardware issue here.

Lollipop Wall

HOW TO FIX ANDROID LOLLIPOP TROUBLES

There has been a noticeable spike in connectivity problems after Samsung Galaxy S4 devices were updated to Android Lollipop beginning a few weeks ago. Below are the common solutions that you can try if you encounter any problem right after the firmware update:

  1. Wiping the phone’s cache partition. A big operating  system update like switching from KitKat to Lollipop can create a huge mess in your phone’s directory and cache. Although there’s a mechanism in place to clean this mess up, it usually only works on paper and does not actually happen resulting a range of problems. These troubles usually manifest once the phone starts behaving oddly, apps loading noticeably slower, and some functions suddenly acting weird or plainly stops working. If this happens, it’s recommended that a user delete the cache partition by following the steps below:
    • Turn the phone off completely.
    • Press and hold the Volume Up, Home and Power buttons.
    • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
    • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
    • Using the Volume Down key, highlight wipe cache partition.
    • Press the Power button to select the option.
    • The phone will automatically restart once cache data are wiped out.
  2. Power up the phone in Safe Mode. Also known as the diagnostic mode, Safe Mode prevents third party applications and settings from running so it’s a great tool to use when one is not sure whether or not the new firmware is to blame. If you cannot replicate the issue while in this mode, that’s a telltale sign that one of the installed third party apps is the culprit. You need to confirm this by uninstalling each of them starting from the most recently installed. There’s no faster way than this so if you have tons of installed apps, this process may take you a long time to finish until you can isolate where the problem lies. If you haven’t tried booting up in Safe mode before, here’s how:
    • Turn the device off completely.
    • Press and hold the Power button.
    • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
    • As soon as you release the Power button, press and hold the Volume Down key.
    • Continue holding the Volume Down key until the phone has completed the reboot process.
    • If you can read ‘Safe Mode’ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.
  3. Remove bloatware from your phone. The number of bloatware–unnecessary, redundant, or even useless apps–depend on how many of these apps your carrier is willing to give to its subscribers. Almost all carriers tend to force their way into their subscriber’s devices by introducing bloatware right after an operating system update. The problem for users is that these apps cannot be uninstalled unless a phone is rooted. That definitely sucks but that doesn’t mean you cannot stop them from running.  Bloatware are often designed to run in the background thereby draining the battery faster and reducing the phone’s RAM that may result to slow performance. Other apps may even eat up data without the user’s knowledge! Anyway, if you think you have an unhealthy share of bloatware after the Lollipop update, kindly go to Settings>Applications>Application manager>Running tab. If you can see apps in the Running tab that you are not using, it’s most likely a bloatware so you can go ahead and disable them by tapping on each one first.
  4. Do a factory reset/hard reset/master reset. As the name suggests, this solution brings the phone back to its original factory state, thereby effectively deleting personal data, third party apps and settings, bloatware, and even malware. As some of you may have already known, this should only be done as a final, desperate move after exhausting all possible troubleshooting steps. Do not forget to create a backup copy of all your photos, videos, music, contacts, etc before proceeding.
    • Turn the phone off completely.
    • Press and hold the Volume Up, Home and Power buttons.
    • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
    • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
    • Using the Volume Down key, highlight wipe data / factory reset.
    • Press the Power button to select it.
    • Using the Volume Down button again, highlight Delete all user data.
    • Press the Power key to select it.
    • Once the reset is complete, choose Reboot system now.
    • Press the Power button to restart the phone.