How To Fix The Vivo Y89 Can’t Send MMS Issue

The #Vivo #Y89 is a mid-range android smartphone model which was first released in January 2019. It has a solid build quality with a 6.26 inch IPS LCD screen having a resolution of 1080 x 2280 pixels. It sports a dual rear camera system and a single 16MP front camera. Under the hood you will find a Snapdragon 626 octa core processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Vivo Y89 can’t send MMS issue.

If you own a Vivo Y89 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Vivo Y89 Can’t Send MMS Issue

It’s always best to make sure  that your phone is running on the latest software version before performing the troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an old software version. Once the phone software is updated proceed with the steps listed below.

There are two conditions which your phone must first satisfy before it can send or receive an MMS . First, it must have an active mobile data subscription and that it is getting a strong mobile data signal, preferably LTE. Second, it should have the correct APN settings. Since these APN settings are unique for each carrier you should compare your phone APN settings to what your carrier is using and make the necessary changes in your device if needed. You can get your carrier APN settings from their website or you can also get it by calling their customer service hotline.

In case both conditions are met by your phone then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

There’s a possibility that the problem can be caused by a corrupted temporary data stored in your phone. You will want to refresh the phone software to eliminate this data and this can be done easily by simply restarting the device. Although this is usually done on an unresponsive device this will also work in this case.

• Press and hold the Power and Volume down key for up to 45 seconds.
• Wait as the device restarts.

Check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded will cause the Vivo Y89 can’t send MMS issue on the phone when it is installed. This usually happens if the app has bugs or is incompatible with your device. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• Turn off the phone
• Press power button to turn on phone then long press on the volume down key when the Vivo logo appears
• The phone should now boot in Safe Mode.

In case you are able to send an MMS in  this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

To find the specific app you will need to do a trial and error method. Start the phone normally then uninstall an app. Check if the issue still occurs. If it does then keep on uninstalling an app until the problem no longer occurs. The last app you uninstalled is most likely what’s causing the problem.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

• Press and hold the Volume Down + Power key together for a short while.
• Release all buttons when Fastboot Mode appears.
• In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
• Press the volume key to highlight the Wipe cache option then the power key to select it
• Use the volume keys to go to “reboot system now” and press the power key.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Vivo Y89 can’t send MMS issue then there’s a possibility that this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

• Press and hold the Volume Down + Power key together for a short while.
• Release all buttons when Fastboot Mode appears.
• In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
• Press the volume key to highlight the “wipe data / factory reset” and press the power button to enter. A screen with many NOs and a YES will appear, with the volume keys again go to the YES and press with the power key.
• Use the volume keys to go to “reboot system now” and press the power key.

Setup the phone making sure that it has the correct APN settings then try sending an MMS.