The #Oppo #R15X is a premium mid-range Android smartphone model which was first released in November 2018. This phone has a solid build quality and uses a 6.4 inch Super AMOLED display with a resolution of 1080 x 2340 pixels which is protected by Corning Gorilla Glass 5. At the back is a dual camera system while at the front is a 25MP selfie camera. Under the hood you will find the Snapdragon 660 processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Oppo R15X won’t connect to Wi-Fi issue.
If you own an Oppo R15X or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Oppo R15X Won’t Connect To Wi-Fi Issue
It is best to make sure that your phone has the latest software version before performing the troubleshooting steps listed below. If an update is available then you should download and install it first. This at least minimizes the possibility of the problem being caused by an old software version. Once the latest software update has been installed proceed with the steps listed below.
Turn on the phone Wi-Fi switch
Your phone will have a Wi-Fi switch which needs to be turned on so that it can connect to a Wi-Fi network. Sometimes the phone owner will forget to turn on the Wi-Fi switch of the phone making it seem that there is a Wi-Fi problem. What you will want to do first in this case is to make sure that the Wi-Fi of the phone is switched on.
- Swipe left.
- Select Settings.
- Select Wi-Fi.
- Turn Enable Wi-Fi on.
- Select the wireless network you want to connect to.
- Enter the Wi-Fi Password and select Connect. Wi-Fi password.
Check if the Oppo R15X won’t connect to Wi-Fi issue still occurs
Check if the problem is caused by the router
Sometimes the problem is not caused by the phone but instead by the router. You will therefore need to eliminate the router as a possible cause of the problem. Can other devices connect to the router successfully? Is your phone within range of your router? Does the router have a setting activated (MAC Filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.
Perform a soft reset
Try to check if some minor software glitch is causing this problem by doing a soft reset. What you will want to do is to refresh the phone software which can be done easily by simply restarting the device.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the issue still occurs.
Update your phone Wi-Fi settings
This step is usually done whenever the phone is having a problem connecting to a data network. Connect to the wireless network again then check if the issue still occurs. Go to Settings then App Management then tap on All. You can also go to Settings then Additional settings then Application management. From here tap on All. Tap on Wi-Fi Settings. From here tap on clear data and cache.
Check if your phone can now connect to the Wi-Fi network.
Start the phone in Safe Mode
There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn Off your phone.
- Press and Hold Power Button.
- Release Power button and hold Volume Down Key when you see the Oppo animation.
- Continue holding the Volume Down Key until Safe Mode appears.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
- Press the Volume Down and Power keys for a few moments.
- Release all buttons when the OPPO logo appears.
- Select language.
- Select Wipe Cache Partition.
- Tap ok
- Reboot the phone.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Oppo R15X won’t connect to Wi-Fi issue then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
- Press the Volume Down and Power keys for a few moments.
- Release all buttons when the OPPO logo appears.
- Select language.
- Select Wipe data and Wipe data (Keep SMS, Contacts and Photos).
- Tap ok
- Reboot the phone.
Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.