How To Fix The Not Receiving Texts Android Issue

One of the main features of any Android device is its ability to send a text message. There might be other popular forms of communication available such as instant messaging using apps and making calls however sending out an SMS is still one of the most reliable ways to contact another person. Sometimes though you might experience the not receiving texts Android issue which is what we will be troubleshooting today.

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How To Fix The Not Receiving Texts Android Issue

Before doing the recommended troubleshooting steps for this issue it’s best to make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Make sure you are in an area with a good network signal

There will be certain areas where your carrier won’t have any signal at all. When this happens you won’t be able to make calls or send text messages. To verify if this is a coverage related issue you should check if your phone is getting a good signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage. 

Perform a soft reset

Your device will usually store temporary data to help it run better however this data can usually get corrupted which in turn can cause this kind of issue to occur. If this is what’s causing the problem you will need to refresh your phone software. This can be done by restarting the phone which should eliminate any corrupt temporary data in the device. This step will also reset the phone connection to the network which is recommended in this case.

• Press and hold the Power and Volume down key for up to 45 seconds.
• Wait as the device restarts.

Check if the not receiving texts Android issue still occurs.

Check your SIM card

It’s possible that the problem is caused by your SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs. 

You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

If this is an account related problem ( example if you don’t have any credits ) then you should contact your carrier regarding this matter.

Clear the cache and data of the messaging app

Sometimes the data stored in the messaging app can get corrupted which can lead to this problem. To make sure that this isn’t what’s causing the problem you will have to clear the cache and data of the messaging app.

For Samsung devices

• From the Home screen, slide down the notification panel.
• Tap the ‘gear icon’ to open Settings.
• On the settings menu, tap Apps.
• You will see the list of apps installed on your device.
• Choose the Messaging app.
• Tap Storage.
• Tap ‘clear data’.
• Tap ‘OK’ to confirm.
• Then, go back to the home screen.

For Huawei devices

• Tap on Settings
• Tap on Apps & Notifications
• Tap Apps
• Tap the Messaging app
• Tap Storage
• Tap Clear Cache
• Return to the Home screen

Check if the not receiving texts Android issue still occurs.

Check if the problem occurs in Safe Mode

It’s possible that an app you downloaded from the Google Play Store can cause this problem. To check if this is the case, you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

For Samsung devices

• Turn the device off.
• Press and hold the Power key past the model name screen appearing on the screen.
• When SAMSUNG appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

For Huawei devices

• Power off the phone by holding down the power button for a few seconds.
• Press and hold the power button and release it when you see the Huawei logo on screen.
• After releasing the Power key, immediately press and hold the Volume down key.
• Keep holding the Volume key till the phone completely boots up.
• Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

If you are able to send and receive a text message in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Reset the network settings

There are instances when the problem is caused by a wrong network settings on your phone. To eliminate this possibility you should reset your phone network setting.

When you reset your phone network settings the following will apply:

• Allows background data sync.
• Clears mobile data limits.
• Deletes all Wi-Fi SSIDs or wifi names.
• Disconnects all tethered interfaces.
• Forgets paired devices.
• Removes all app data restrictions.
• Sets network selection mode to automatic.
• Sets preferred mobile network type to the best available.
• Turns off Airplane mode.
• Turns off Bluetooth.
• Turns off data roaming.
• Turns off mobile hotspot.
• Turns off VPN.
• Turns on mobile data.
• Turns on Wi-Fi.

You can do the reset by following the steps listed below

For Samsung devices

• On the Home screen, tap Apps icon.
• Open Settings app.
• Tap General management.
• Tap Reset.
• Tap Reset network settings.
• Tap Reset settings to confirm.

For Huawei devices

• Tap on Settings
• Tap on Advanced Settings
• Tap on Backup & Reset
• Tap on Network Settings Reset
• Select Network Settings Reset then tap on it one more time to confirm the action.

Check if the not receiving texts Android issue still occurs.

Wipe the cache partition of the phone

The cached data stored in the dedicated partition of the phone can sometimes become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

For Samsung devices

• Turn off the phone.
• Press and hold the Volume Up key and the Home key, then press and hold the Power key.
• When the device logo screen displays, release only the Power key
• When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times key to highlight ‘wipe cache partition.’
• Press the Power key to select.
• Press the Volume down key to highlight ‘yes’ and press the Power key to select.
• When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

For Huawei devices

• Turn off your phone.
• Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
• The phone will enter the stock recovery mode
• Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
• Reboot the system once the process is completed

Check if the not receiving texts Android issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

For Samsung devices

• Turn off the phone.
• Press and hold the Volume Up key and the Home key, then press and hold the Power key.
• When the device logo screen displays, release only the Power key
• When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.
• With no apps installed in the phone, try to check if the issue still occurs.

For Huawei devices

• Turn off your phone.
• Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
• The phone will enter the stock recovery mode
• Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
• Reboot the system once the process is completed

If the issue still persists even after performing the steps listed then best thing to do right now is to have the phone checked at a service center.