How to fix Samsung Galaxy S9 Plus with black screen of death after an update

While we’ve already addressed the Black Screen of Death (BSoD) issue before, we still have readers who contacted us regarding the problem and this time, it’s the users of the Samsung Galaxy S9 Plus who just updated their phones. The problem may be the same but it occurred after a significant event that could have also caused it. So, we will have to address the issue for the benefit of our readers and users who are currently being bugged by the problem.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus with a black screen of death issue. We will try to look into every possibility to determine the problem and I will share with you the solution we’ve been using to address such issue. So, if you’re one of the owners of this device and are currently having problems like the black screen of death, continue reading as this post may be able to help you somehow.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshoot Galaxy S9 Plus with Black Screen of Death

BSoD may seem like a very serious hardware problem as it leaves the phone unresponsive and won’t turn on but more often than not, it’s just a minor firmware issue. That is if the device didn’t suffer from physical and/or liquid damage because if it did, then there’s no point in troubleshooting it. But assuming you neither dropped nor submerged it in water for a long time, then there’s a big chance you can fix it on your own. That said, here’s what you should do:

First solution: Forced Reboot

It is a very simple procedure but very effective in dealing with problems like this. I understand if some users are hesitant to do this just like some of our readers who found rather “stupid” to reboot a phone that doesn’t respond, well you should try to know if it works or not.

But as long as the problem with your phone is due to a firmware crash as it’s the case with majority of the black screen of death issues–based on our experience–then a Forced Reboot is more than enough to fix it.

To do this, press the volume down button and the power key at the same time and hold them together for 10 seconds or more. Yeah, 10 seconds is all it takes to fix this problem.

However, if the phone is still not responding after doing such procedure, then you should try this one…

  1. Press and hold the volume down button and don’t release it.
  2. Now, press and hold the power key while you’re holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s actually just the same as the first procedure only that we’re making sure this time that the power key is pressed and held after the volume down button because doing it otherwise won’t give you similar result.

If, for some reason, your Galaxy S9 Plus is still not responding after doing this procedure, then move on to the next solution.


Second solution: Charge your phone and do the Forced Reboot

It’s very much possible that this problem is caused by a drained battery. Yes, a depleted battery doesn’t cause much of a trouble but then it’s possible that some of the services and hardware components haven’t been turned off properly when the phone ran out of juice. Such may result to a firmware crash which may leave your phone unresponsive with a black screen. In this case, you are already dealing with a couple of issues that actually have the same result–unresponsive phone. For this, the following is the best thing to do:

  1. Plug the charger to a working AC outlet.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to its charger for at least 10 minutes.
  4. Now, press and hold the volume down button first and don’t release it yet.
  5. Now press and hold the power key while holding down the volume down button.
  6. Keep both keys held for 10 seconds or more while it’s connected to its charger.

If the problem is the same as what we mentioned earlier, then your phone should already be starting up now. However, if the device is still not responding after this, then it’s time you brought it back to the store and have it checked by a technician or negotiate a replacement.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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