How To Fix Samsung Galaxy Note 9 Only Charges Using Wireless Charger

The #Samsung #Galaxy #Note9 is one of the premium Android smartphone models that has a large display and comes with  powerful hardware components. The phone’s 6.4 inch Super AMOLED display works with both a touch input as well as with a stylus called an S Pen. This makes the phone ideal to use for various productivity tasks. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 only charges using wireless charger issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy Note 9 Only Charges Using Wireless Charger

Problem: Recently, My phone died, i plugged it in, nothing. I thought nothing of it so i tried every charger and outlet i had, and still nothing. so then i bought a wireless charger, which works. i updated everything, rebooted my phone, reset factory settings, and deleted all recent downloads, and it still wont charge through the port. i cleaned the contacts inside of the port perfectly and it still isn’t working. i don’t know what to do and i don’t have money to buy a new phone or time to waste setting my phone on a slow wireless charger.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then you should download and install it first.

Clean the charging port

The first thing that you need to do in this case is to make sure that the charging port of the phone is free from any dirt or debris as this can interfere with the charging process. I recommend that you use a can of compressed air to remove any particles that could be present in the charging port.

Try using a different wall charger and charging cord

There are instances when a faulty charging cord or wall charger can prevent the phone from charging properly. To verify if this is what’s causing the problem you will have to use a different charging cord and wall charger. Make sure that this has been tested to work on another device.

Perform a soft reset

Sometimes this issue can be caused by the phone becoming unresponsive when it is connected to the wall charger. The best way to eliminate this possibility is to perform a soft reset.

  • Plug the charger to a working wall outlet.
  • Connect the phone to its charger using the original cable.
  • Press and hold the volume down button and don’t release it.
  • Press and hold the power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Start the phone in Safe Mode

There are cases when certain third party apps will prevent the phone from charging. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will usually store cached data in a designated storage area. This cached data allows the phone to work smoothly as it allows for the easy retrieval of the most commonly used data. Sometimes though this data can be corrupted which can cause issues with the phone. To eliminate this possibility you will need to wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step that you should do is  factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before performing this step as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists at this point then this is definitely a hardware related problem most likely caused by a faulty charging port assembly. If this is the case then replacing this port is the only solution right now which can be done at a service center.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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