How To Fix Samsung Galaxy Note 8 “Slow Charging Use Charger That Came With The Device” Error

The #Samsung #Galaxy #Note8 is a premium Android phone released last year which is best known as a productivity device. Its large 6.3 inch Super AMOLED display that works well with a stylus allows consumers precise input control. Under the hood is a Snapdragon 835 processor which when combined with 6 GB of RAM allows the phone to run multiple apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 slow charging use charger that came with the device error.

If you own a Samsung Galaxy Note 8  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy Note 8 “Slow Charging Use Charger That Came With The Device” Error

Problem: I have note 8.. my problem is when i want to charge its appear at screen please use device charger properly its slow charging.. I always use charger head and cable original from note 8.. but it suddenly appears that word every time i plug my charger.. Couple months ago i had some issue but there is no word appear like now.. it just my note 8 does not charging (ex: still 5%). I’m always bring my note 8 while taking bath and sometimes my note 8 wet.. but i always dry it and charge when there is no notification my device is wet..

Solution: Like most phone related problems this issue can be caused by a faulty hardware or a glitch in the phone software. There is however a strong possibility that the problem is caused by the charger that you are using which is why this is what we will be checking first. Follow the troubleshooting steps listed below to fix this problem.

Clean the charging port of the phone

Use a can of compressed air to remove any presence of dirt or debris stuck in the charging port of the phone as this can usually cause charging problems.

Use a different USB charging cord and wall charger

If possible, try using a different Samsung branded charging cord and wall charger to charge the phone. You can also use a third party charging cord and wall charger as long as it comes from a reputable brand.

If you are still experiencing the same problem after performing the steps listed above then it’s time to troubleshoot the phone software.

Start the phone in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen.
  • When “SAMSUNG” appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Try charging the phone in this mode. If the error does not appear then you need to uninstall the app that is causing this problem.

Wipe the cache partition of the phone

There are instances when the temporary system data that the phone saves can become corrupted. To check if this is what’s causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe cache partition’.
  • Press Power button to select.
  • Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Backup your phone data then do a factory reset

One last troubleshooting step that you can perform is a factory reset. This will allow you to check if the problem is caused by a software glitch. JUst make sure to backup your phone data before performing this procedure.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Cloud and accounts.
  • Tap Backup and restore.
  • If desired, tap Back up my data to move the slider to ON or OFF.
  • If desired, tap Restore to move the slider to ON or OFF.
  • Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  • Tap Reset.
  • If you have screen lock turned on, enter your credentials.
  • Tap Continue.
  • Tap Delete all.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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