The #Samsung #Galaxy #A9 is one of the latest Android smartphone model whose main feature is its camera. This device, which is also known as the world’s first quad camera smartphone, is the latest member of the A series of devices that has a solid build quality and an equally impressive hardware architecture. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 Wi-Fi does not turn on issue.
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How To Fix Samsung Galaxy A9 Wi-Fi Does Not Turn On
Problem: Hello there, I’m having an issue with my Samsung Galaxy A9. I have had this phone for nearly a month now and on 12/26/2018 I had started receiving problems with it. Originally the phone was running very slow so I thought it might be an issue with low free RAM capacity and maybe the Storage not having enough space so I made 2GB free on the phone and freed the RAM. After which, I realized that my Internet wasn’t connected so I went to turn on my WI-FI. I pressed the button to turn it on and nothing happened, it flipped but froze. I then tapped on the actually Wifi to access the Wifi section and it wouldn’t let me. After this point, the Settings App froze. I’m not really sure what the problem is based off this but I tried Rebooting the phone multiple times and that hasn’t worked. I used the Samsung Device Maintenance to check for issues and it came up clean.
Solution: Before performing any troubleshooting steps it’s always best to make sure that the phone is running on the latest software version first. If an update is available then I suggest that you download and install it first.
Perform a soft reset
The first thing that you will need to do in this case is to refresh the phone software. A soft reset is usually performed when a device fails to respond. To do this step just hold the power button and the volume-down button for around 10 seconds. Let go of the buttons once you feel the device vibrate and see the Samsung Galaxy A9 logo on the screen. Your phone will then reboot, and hopefully, start working properly once again.
Check if the problem occurs in Safe Mode
Try to check if an app you downloaded is causing this problem is by starting the phone in Safe Mode. When your phone is started in this mode only the pre-installed apps are allowed to run making it easier to determine if an app you downloaded is the culprit.
- With the phone turned on press the turned on start pressing the Power button.
- If the menu pops up tap Power off and tap the option to open Safe mode.
- Wait for a few moments.
- The device is now booted in Safe Mode
In case the issue does not occur in this mode then you should find out what app is causing the problem then uninstall it.
Wipe the cache partition
Your phone will save temporary data in a certain area of its storage space. This data can be accessed easily by the device making it perform better. This temporary data however can become corrupted and can cause certain issues to occur on the device. To check if this is what’s causing the problem you will have to wipe the cache partition of your phone.
- Turn off your device.
- Now Press and hold the Bixby, Volume Up and Power buttons for few secs.
- After you see the Android Logo is displayed, release the Power and Bixby button, but keep holding the Volume Up button until the Recovery Mode screen shows up
- Now you can see the Android System Recovery Menu option.
- Use volume keys to highlight wipe cache partition and use the power button to select it
- Confirm by selecting yes option
Try to check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data as it will be erased in the process.
- Go to settings of your phone.
- Now Scroll down and select General management option
- Tap on Reset option
- Choose Factory data reset
- Select the option ‘Erase everything’ and then wait till your device gets rebooted with the factory settings.
Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs. In case the problem persists then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.