The #Samsung #Galaxy #A9 is a premium mid range Android smartphone released last year that’s best known as the world’s first mobile device that uses four rear cameras. It has a solid build quality made of a metal body with a 6.3″ Super AMOLED display on the front. Under the hood is a Snapdragon 660 processor which is combined with 8GB of RAM allowing the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 apps randomly crashing issue.
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How To Fix Samsung Galaxy A9 Apps Randomly Crashing
Problem: So I bought a new Samsung galaxy a9 today and I installed some apps on it, whenever I open up Snapchat it just crashes and whenever I open up Google it also crashes, I can still use chrome but not Google also whenever I get messages on Instagram and open up the message it takes like 15 seconds to even load the message, quite frankly if I could get a solution to any of these problems then I would be very grateful.
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If you have a microSD card installed in the phone then I suggest that you remove it.
Since this is most likely a software related problem already we will be concentrating our troubleshooting efforts on the phone software.
Perform a soft reset
The first thing you will need to do is a soft reset. While this is usually done to fix an unresponsive device it will also work in this case as the phone software will be refreshed. To do this just hold the power button and the volume-down button for around 10 seconds. Let go of the buttons once you feel the device vibrate and see the Samsung Galaxy A9 logo on the screen. Your phone will then reboot. Try checking if the apps still crash.
Start the phone in Safe Mode
Sometimes an app you downloaded from the Google Play Store can cause this particular problem. The best way to check if an app is causing the problem is to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone Off
- Press and hold “Power”
- At the “Samsung” logo, release “Power” and immediately press and hold “Volume down”
- After the phone finishes rebooting, release the keys. A “Safe Mode” watermark should be visible in the lower area of the home screen
If the issue does not occur in this mode then you should find out what app is causing the problem and uninstall it.
Wipe the cache partition of the phone
The phone will usually store cached data of apps in a special partition of its internal storage. This cached data allows the phone to open apps quickly making for a better mobile experience however there are instances when the saved data can become corrupted which can cause issues on the device. To eliminate this factor you will need to wipe the cache partition of the phone.
- Turn the phone Off if necessary
- Press and hold “Power” “Volume down” and “Home”/”Bixby” at the same time
- At the Android screen, release the buttons and wait for access to Android Recovery
- Press “Volume down” to navigate the menu to highlight “Wipe cache partition”
- Press “Power” to select the highlight
- Finally, highlight “Reboot system now” and press “Power”
Perform a factory reset
One last troubleshooting step that you should consider doing is a factory reset. This reverts your phone to its original factory condition. Make sure to backup your phone data before doing this step as it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset do not install any apps in your phone just yet. Try to check first if the issue still occurs.
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