The black screen of death is one of the most common issues today that even new smartphones like your Samsung Galaxy A6s may encounter it. This problem is characterized by a powered down screen and an unresponsive device. That said, you will only be seeing black screen and your phone won’t respond no matter how many times you press the power key.
This will leave an impression that your device has a serious hardware issue but the reality is that it’s just a minor firmware problem that you can fix on your own without having to bring the device back to the store or shop. In this post, I will share with you the solution we’ve been using to fix issues like this in the past. So, if you’re one of the owners of the Galaxy A6s or any Android device for that matter, continue reading as this article may be able to help you somehow.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix the Black Screen of Death issue on Galaxy A6s
As long as your phone hasn’t been dropped on a hard surface or got submerged in water, then this problem is pretty easy to fix. However, if you suspect that it resulted from either physical or liquid damage, then you should let the technician check it for you as there’s only so much you can do about it. But assuming that this problem occurred without apparent reason at all, then here’s what you can do about it…
Solution 1: Perform the Forced Reboot
The Samsung Galaxy A6s has a non-removable battery so you cannot fix this problem by pulling out its battery. Instead, you can perform the forced reboot procedure which has similar effects as to when you physically remove the power source of the device. Just press and hold the volume down button and the power key simultaneously for 10 seconds or more. If the device boots up after doing this, then that would be the end of the problem. However, if it doesn’t respond, then you should try the procedure a few more times. After a few tries and the device is still unresponsive, try this…
- Press and hold the volume down button first and don’t let go of it yet.
- Now, press and hold the power key while you’re holding down the volume down button.
- Keep holding both keys together for 10 seconds or more.
Had the problem occured due to a firmware crash, your phone should already be booting up by now. But if not, then it’s possible that the cause of the problem is a drained battery. You have to do the next solution.
Solution 2: Force restart phone while charging
Having a drained battery is normally not a problem since most of the phones would respond immediately when they’re connected to their chargers. But the thing is that there are times when the firmware would crash due to a drained battery because some services and hardware components may not be properly shut down. If this is the case, you’re dealing with a couple of very minor issues that both result to an unresponsive device. Don’t worry though, you can fix this as well and this is how you do it…
- Plug the charger to a working outlet. It’s best that you use the original charger for this purpose.
- Now, connect your phone to its charger using the original cable.
- Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
- After a few minutes of charging and while the device is still connected to its charger, press and hold the volume down button and the power key together for 10 seconds or more.
If the problem was indeed due to a drained battery that resulted to a firmware crash, then your phone should already be booting up by now. However, if it’s still not responding and is still stuck on the black screen, then it’s time to bring it back to the store or shop so that a technician can check it up for you.
- How to fix Samsung Galaxy A6s that won’t turn on
- Samsung Galaxy A6 Reset Guide: How to Soft Reset, Reset Network Settings, Reset All Settings and Factory Reset
- How To Fix Samsung Galaxy A6 Only Charges From Computer USB Port
- How To Fix Samsung Galaxy A6 Stuck In Bootloop After Software Update
- How to fix your Samsung Galaxy A6 2018 battery that drains so quickly after an installing update [Troubleshooting Guide]
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