How to fix Samsung Galaxy A6s Black Screen of Death issue

The black screen of death issue is becoming more and more common and it keeps on bugging smartphones including new ones like the new Samsung Galaxy A6s. The thing about this problem is that it may seem like a serious hardware issue when in fact, it’s just a minor firmware concern.

I personally encountered this problem a few times in the past so I know how to fix it provided that the problem isn’t caused by either physical or liquid damage. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy A6s with Black Screen of Death

More often than not, the black screen of death issue is caused by firmware crash as long as the phone hasn’t been dropped on a hard surface or got wet. Both physical and liquid damage will also result to a black screen and an unresponsive phone. But assuming the problem started without apparent reason or cause, here’s what you should about it…

Solution 1: Forced Reboot

This is something you should do first if your phone stops responding for no apparent reason and it might be the only thing you need to do to fix the problem. The forced reboot is a simulated battery removal which refreshes your phone’s memory. Your Galaxy A6s should respond to it since it’s hard-wired to do so. To perform the forced reboot, press and hold the volume down button and the power key simultaneously for 10 seconds. This will make your phone reboot if the problem was indeed due to a firmware crash. But if it doesn’t respond with this, then try the following instead:

  1. Press and hold the volume down button first and don’t release it.
  2. Press and hold the Power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

We’re making sure that this time the power key is pressed and held after the volume down button because doing it otherwise won’t give you the same result. Hopefully your phone may respond to its but if still not, you may try the next procedure.

Solution 2: Charge and do the soft reset

While having a drained battery isn’t really a problem because smartphones respond when connected to their chargers most of the time, there are just times when you allow your phone to run out of battery that it would lead to a firmware crash as some services and components may not be properly shut down. In such case, you would be dealing with a couple of minor problems that both result to an unresponsive device. To address this possibility, here’s what you need to do:

  1. Plug the charger to a working wall outlet and make sure you’re using the original charger and not a third-party.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether your Galaxy A6s shows the charging signs or not, leave it connected to the charger for 10 minutes or so.
  4. Now, while the phone is connected to the charger, press and hold the volume down button and don’t release it.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

If the black screen of death was due to a simple firmware crash that resulted from a drained battery, your device must already be booting up by now but if not, then it’s time you brought it to the shop so that a technician can check it for you.


Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you might like