How To Fix Microsoft Surface Pro 6 Battery Drain Issue

The Microsoft Surface Pro 6 is a 2 in 1 tablet computer that runs on Windows 10 and uses the 8th generation Intel processor. It has a 12.3 inch 2736 x 1824 resolution display and a battery life that can provide up to 13 hours of local video playback. Although this is a solid performing device there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the battery drain issue on your Surface Pro 6.

Fixing the battery drain problem on your Surface Pro 6

Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues.

There are several factors that can cause this particular problem ranging from outdated drivers to a software glitch. Listed below are the recommended troubleshooting steps you need to do to fix the problem.

Update the Surface Pro firmware

The first thing you will need to do in this particular case is to make sure that you have the latest firmware installed on your Surface device. A firmware is basically a set of instructions programmed on a hardware device. It provides the necessary instructions for how the device communicates with the other computer hardware. An outdated software version can usually cause the device to consume more battery life.

Check if the battery drain issue  of your Microsoft Surface Pro 6 still occurs.

Make sure the power supply connectors are free from dirt or debris

One of the main causes as to why this problem will occur is if the device is not properly charged. This can usually happen if the charging port of has dirt or debris stuck in it.

  • Clean the connector pins.
  • Unplug the power supply from the wall socket -> clean the pins using a pencil eraser.
  • Use a cotton swab with alcohol to clean the pins.
  • After you’ve made sure that the pins are clean, make sure that all pins are dry.
  • Plug the power supply into the wall socket, plug in the connector, and connect it to your Surface device.
  • Fully charge the Surface Pro 6

Check if the battery drain problem still occurs.

Reinstall the battery driver

A corrupted battery driver can also cause this problem which is why you will have to try reinstalling it.

  • Right-click on the Start button then click on Device Manager
  • Click on Batteries to expand the section.
  • Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
  • Click Uninstall to confirm
  • Click Action and then select Scan for hardware changes from there.
  • Select Batteries and right-click Microsoft ACPI-Compliant Control Method Battery again. Select the Update Driver Software option from the context menu.
  • A window opens from which you should select Search automatically for updated driver software. Windows will then find suitable battery drivers for you.

Check if the Surface battery drain problem still occurs.

Use the Surface Diagnostic Toolkit

The Surface Diagnostic Toolkit is a tool that allows you to check and fix the common problems that you could encounter with your Surface device.

Before using this tool make sure that the following prerequisites are met.

  • Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can’t find my wireless network.
  • Save all of your files and close all open apps and programs.
  • Plug your Surface in and keep it connected to power during this process.
  • Find out which version of Windows you have.
  • Make sure you know your serial number.

Once you have met the prerequisites proceed with the steps listed below.

Check if the battery drain issue  of your Microsoft Surface Pro 6 still occurs.

Reset the Surface Pro 6

In case the above steps fails to fix the problem then you should reset your device.

  • Select Start  > Settings  > Update & Security   > Recovery .
  • Under Reset this PC, select Get started and choose an option: Keep my files or Remove everything.

Check if the battery drain issue  of your Microsoft Surface Pro 6 still occurs.

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