How to Fix Google Play Store Error 20 on Samsung Galaxy S10

Some of our readers that own the Samsung Galaxy S10 have complained to us about the Google Play Store error 20 that seems to occur when they download or install apps. The actual error message that goes “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: -20)” is somehow frustrating because it keeps on popping up on their screen and they don’t have a choice but to cancel the installation process.

In this post, I will walk you through in troubleshooting your Galaxy S10 that’s bugged down by the error 20. We will consider every possibility and rule them out one by one until we can figure out what the problem really is and how to fix it. So, if you’re one of the owners of this device and are currently being bothered by the same problem, continue reading as this article may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy S10 that keeps showing the Play Store error 20

The main purpose of this troubleshooting guide is for us to know what causes or triggers the error so that we can formulate a solution that will fix it. Don’t worry, the procedures in this article are effective, safe and easy to follow…

First Solution: Perform the Forced restart

Sometimes, due to a number of apps running simultaneously the system could no longer cater all of them that often results to a crash. When this happens, the phone may encounter some performance related issue that may also affect the performance of apps. This could be the case here so to rule it out, perform the forced restart to refresh your phone’s memory, release some RAM and reload all apps and services. Here’s how it’s done:

1. Press and hold the Volume Down button and don’t release it yet.
2. While holding down the volume button, press and hold the Power key as well.
3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once the phone has successfully restarted, open the Play Store and try to download an app. If the error 20 still pops up, then move on to the next solution.

ALSO READ: How to fix Google Play Store error 413 on Samsung Galaxy S10

Second solution: Find out if this is caused by a third-party app

There are times when a third-party application interferes with your phone’s normal operation and lead to problems like this. Try to see if that’s the case here by restarting your phone in safe mode. Here’s how:

1. Press and hold the Power key until options show.
2. Tap and hold the Power off option until it changes into Safe Mode.
3. Tap the Safe mode icon to restart your device.
4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

The Play Store will still work in this mode so try downloading an app. If the installation is successful, then it means that it’s caused by a third-party app. Follow these steps to determine which app is the culprit.

1. Restart your phone normal to boot into standard mode.
2. Remember the apps you installed about the time when the phone starts to reboot by itself.
3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
4. Tap the Settings icon on the upper-right corner.
5. Scroll to and then tap Apps.
6. Find and tap suspected app.
7. Tap Storage.
8. Touch Clear data and tap OK to confirm.
9. Tap the back key once and then touch Uninstall.
10. Confirm that you want to remove the app from your phone.

However, if the error 20 still pops up even in safe mode, then try the next procedure.

Third solution: Delete Play Store Cache and Data

After doing the first two procedures and the error continues to pop up, then it could be a problem with the Play Store itself. That’s why in this step, you need to reset the app by clearing its cache and data so that it will be brought back to its default settings and configuration. If it’s just an issue with the app, then this procedure is enough to get rid of error 20:

1. Swipe down from the top of the screen to pull the notification panel down.
2. Tap the Settings icon on the upper-right corner.
3. Scroll to and then tap Apps.
4. Find and tap Google Play Store.
5. Tap Storage.
6. Touch Clear cache.
7. Touch Clear data and then tap OK to confirm.

After doing this, open Play Store and download an app to see if the error 20 still shows up. If it still does, then it’s time to reset your phone.

ALSO READ: How to fix Google Play Store error 8 on Samsung Galaxy S10

Fourth Solution: Reset your device

A master reset will fix any firmware-related problems provided that the firmware hasn’t been modified in any way. It will surely get rid of the error 20 but you may lose some important files during the process. So, before you reset your phone, make sure to create a copy of your important files and data. You may move them to the SD card or upload them on the cloud. After the backup, remove your Google and Samsung accounts so that you won’t be locked out. Once everything is in order, follow these steps to reset your phone:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Galaxy S10 logo shows, release all three keys.
4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy S10 that keeps on showing the Play Store error 20. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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