Some owners of the Samsung Galaxy S10 Plus have been complaining about the “Internet may not be available” error that shows even if the phone is connected to a WiFi network. When this happens, the phone is reportedly not getting an internet connection and this could happen even if it’s connected to the user’s own WiFi or public hotspot. The thing about this problem is that it could be an issue with the phone or a problem with the network device your phone is connected to.
In this post, I will walk you through in troubleshooting your Galaxy S10 Plus with “Internet may not be available” error when the device is properly connected to a WiFi network. We will try to consider all possibilities here and then rule them out one by one until we can figure out why it’s happening and what needs to be done about it. So, if you’re one of the owners of this device and are currently having a network problem like this, continue reading as this post may be able to help you one way or another.
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Troubleshooting Galaxy S10 Plus with “Internet may not be available” error
There are only a few procedures you need to do to make your phone work perfectly again after getting the “Internet may not be available” error. However, we need to be thorough in our troubleshooting and here are the things you need to do:
First solution: Force restart your phone
If it’s the first time you encountered this problem and it occurs without apparent reason or cause, then it could be just a minor firmware issue or even a glitch. It’s something a forced restart procedure may be able to fix. Here’s how it’s done:
- Press and hold the volume down button and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10+ logo shows on the screen.
After this, try to see if your phone gets a good internet connection. However, if the error “internet may not be available” still keeps on showing up, then move on to the next procedure.
Second solution: Reboot your Network Equipment
Another possible reason why this error shows up is because may be your network devices need to be refreshed. This time, you we must troubleshoot them by doing these:
- Unplug your modem or router.
- Leave it without power for a minute or two.
- After which, plug the device back in and wait until it broadcasts its signal.
- Let your phone reconnect to the network.
Now test if your Galaxy S10 Plus gets a good internet connection. If, however, the error “Internet may not be available” still shows up, then try the next procedure.
Third solution: Isolate the problem
It means that we need to find out if the problem is with your network or your phone. If possible, let your phone connect to other networks just to know if it gets a good connection and that the error won’t show up. If your S10 Plus works well with other networks, then the problem could be with your router or your service provider. You should call the tech support for your internet connection and let them fix it.
Another thing you can do is let your other devices connect to your network and observe closely if they work properly with it. If they do, then the problem could be with your phone and if such is the case, move on to the next procedure.
Fourth solution: Reset network settings
Assuming that only your Galaxy S10 Plus is getting the “Internet may not be available” error while connected to your network, then this is the next thing you have to do. It’s kind of a general troubleshooting procedure for all network-related issues but it’s very effective. If done, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
Now, here’s how you reset the network settings of your phone:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.
- The device will restart to perform the reset of settings.
After doing this, let your phone reconnect to the same network and see if it still gets the “Internet may not be available” error. If it still does, then you have no other choice but to do the next procedure.
Fifth solution: Backup your files and reset your phone
Based on my personal experience, a master reset will fix this problem provided that the problem isn’t caused by a hardware issue. But I often reserve this procedure to be the last as you may lose some important files and data. However, you don’t have much of a choice at this point so make sure to create a backup of your important files and data and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all buttons.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key to highlight Yes.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the “Internet may not be available” error on your Galaxy S10 Plus. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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