How to fix Facebook that won’t load, keeps crashing on HTC U12/U12 Plus [Troubleshooting Guide]

When it comes to social media apps, Facebook emerges among the most popular and widely used platforms by end-users worldwide. Given the millions of Facebook users, developers of the app must be doing all possible means to maintain the app and if possible, keep the platform up and running smoothly at all times. Nonetheless, there are some factors that makes it irrefutable for Facebook app to give into problems. In fact, a lot of Android users have been raising various types of complaints about Facebook issues including loading errors and random crashes. These symptoms are usually attributed to a memory issue like when the device is running low on internal memory. But there are also other culprits like malicious software, faulty updates, and app glitches, to name some.

Generally, the underlying causes are software-related, which means the problem can be remedied by certain workarounds. The following solutions are comprised of standard procedures and applicable workarounds to fix an issue on the Facebook app that is not loading properly or keeps crashing on an HTC U12/U12 Plus smartphone. Read on to find out what options to try on if you’ll bump into the same issue with Facebook on the same device.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot HTC U12/U12+ with Facebook issue

Before you troubleshoot your phone software, check and ensure that your phone is connected to your Wi-Fi network and has strong and stable Internet access. Facebook is a web-based app, which therefore requires Internet connection to work as intended. If your device is experiencing network connectivity issues like intermittent Internet connection, then that must be the problem to fix beforehand. All online apps like Facebook should be back up and running smoothly again once the Internet problem is resolved. Otherwise, continue to troubleshoot.


First solution: Force stop/close Facebook app then restart your phone.

Even the most robust app can glitch and this might be what’s transpiring on your Facebook application. To clear the glitch, force stopping the app can help. Here’s how:

  1. Press the Recent Apps button.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the app preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After clearing all running apps, restart your phone to refresh your apps and device system itself. Then retry launching Facebook app to see if the problem is fixed.

Second solution: Clear cache and data on Facebook app.

Temporary data, settings, saved information, and other configurations of the Facebook app might have been messed up by some bugs or malicious software and therefore caused the app to become unstable or erratic. To clear this out, clearing cache and data on Facebook app may help. Before doing so, be sure to back up any important information like contact details or saved games because they will be deleted as you clear Facebook app data. Then follow these steps:

  1. Tap to open Settings.
  2. Tap Apps & notifications then App info.
  3. Find and tap Facebook from the list.
  4. Tap Storage.
  5. Select Clear cache to clear app cache.
  6. Select Clear data to clear app data. This option will delete Facebook data including saved games, customized settings, configurations, and relevant information.
  7. Then tap OK to confirm.

Restart your phone when cache and data clearing is complete and then open Facebook again to see if it’s working fine already.

Third solution: Update Facebook app from Google Play Store.

Installing the latest update for Facebook app can also be the key to fixing the problem if it’s attributed to some bugs. Updates not only offer new features but also security enhancements to get rid of any bugs that might have destabilized the application. Here’s how to update apps on your HTC U12/U12 Plus:

  1. Tap to open the Google Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the left-corner.
  3. Then tap My apps & games.
  4. Navigate to the Updates tab at the bottom right section. Doing so will open a screen containing a list of installed apps with available updates.
  5. Find Facebook then tap the Update button next to it.
  6. To update all installed apps simultaneously, tap the Update all button instead.

Wait until the apps are finished updating and then restart your phone to ensure all new changes are properly implemented.

Fourth solution: Uninstall then reinstall Facebook app.

Among the last-ditch solution to fatal application errors is to uninstall then reinstall the errant app. Follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap Apps & notifications then App info.
  3. Select Facebook app.
  4. Tap Uninstall then select OK to confirm.

If the problem started after updating the Facebook app, you select the option to Uninstall updates first and then tap OK. Doing so will restore the previous version of the application and possibly help Facebook to be back up and running smoothly again.

When the app is completely deleted or uninstalled, head back to the Google Play Store to search for, download and install the latest version of Facebook app that’s compatible with your device.

Fifth solution: Wipe cache partition on your HTC U12/U12 Plus.

Wiping cache partition clears temporary files from the phone’s operating system and eliminates any residual files from apps you have uninstalled. This helps the phone run smoothly. Here’s how to wipe cache partition on your HTC U12/U12 Plus:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

The phone will then reboot normally. As soon as it’s finished booting up, launch Facebook app again to see if it is already loading and working properly.

Other options

Contact the Facebook Help Center page to report the issue for further assistance and other suggestions. There may be some advanced app settings that need to be configured manually for the Facebook app to work properly again.

Updating your phone’s software is also an option and possible option to consider. Software updates usually offer bug fixes. Should the problem with Facebook app crashes and loading errors are inflicted by software bugs, installing the new update will fix it. That said, check and see if an update is available for your device, and if there is, download and install it.

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