Facebook is irrefutably one of the most popular and widely used apps in mobile devices todate. That’s why if something goes wrong and the app suddenly stops working properly, many would feel bad. Nonetheless, no app is free from flaws so even the sturdiest apps will likewise experience downtimes. But on the positive note, it’s a software issue thus can possibly be dealt with by some workarounds. Highlighted in this context are standard procedures and potential solutions you can try on if ever you will encounter problems with Facebook on your Huawei Mate 10 Lite. Read on and learn what to do if Facebook app suddenly goes rogue and keeps crashing on your Huawei Mate smartphone.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
First solution: Force the app to close and restart.
Random issues transpiring in apps can trigger other symptoms to manifest and one of them is on frequent crashes. Something must have destabilized the app and so it’s unable to execute normal routines and users request. The first recommended solution for you to try is forcing the Facebook app to quit or close and then launch it again. And here’s how it’s done:
- Tap the Recent apps button from the Home screen.
- Tap the Active apps icon.
- Tap End next to the Facebook app.
- If you have multiple apps running in the background, close them too by tapping the End all button.
- Tap OK to confirm action.
With no other background apps running, tap to launch Facebook app on your phone again and see how it performs. If it still crashes, then move on and troubleshoot software problems on your device that might have caused conflict with Facebook.
Second solution: Restart your phone (soft reset).
A soft reset or simple device restart can do a lot of wonders when dealing with minor software issues including random apps crashes inflicted by random glitches. It’s also one of the first highly recommended solutions to various types of software problems in different smartphone variants regardless of the operating system they’re running on. Here’s how a soft reset is done on your Huawei Mate 10 Lite smartphone:
- Press the Power button for a few seconds.
- When the Power off menu option appears, tap OK to turn your phone completely off.
- After 30 seconds, press and hold down the Power button until the phone turns on.
Wait until the phone completely boots up and then open Facebook. A soft reset does not affect any of your important data and personal information saved in the internal memory of your device so you don’t need to worry or data loss.
Third solution: Install Facebook app updates.
If you haven’t setup your device to automatically install new updates for your apps, chances are that your apps aren’t updated. This would matter because just like your device system, apps like Facebook also receive periodic updates to keep it optimize, bug-free, and at its best performance. Updating your Facebook app can be the key to fixing the problem especially if it has something to do with an outdated version. If auto-update is disabled, then you need to manually install updates for your apps. And here’s how it’s done:
- Open the Play Store or Google Play app.
- Tap the Menu icon.
- Navigate to My Apps & Games.
- Look for the Facebook app.
- Tap the Update button.
- If you want to enable auto-updates for Facebook, tap the three vertical dots on the upper right corner then mark the checkbox next to Auto-update.
If more updates are available for your other apps, then update your other apps too. When you’re done updating your apps and configuring your apps settings, reboot your phone to apply recent changes.
Fourth solution: Clear cache and data.
Cache files or temporary files stored on the Facebook app’s memory can also cause similar issues and may affect the app’s functions when they too would crash. This is why it’s recommended to clear the app’s cache and data from time to time.
Here’s how to Clear cache and data on your Facebook app:
- Go to the Main Menu.
- Tap Settings.
- Select Application manager.
- Select the All tab.
- Select Facebook from the list of apps.
- Tap the option to Clear Cache or Clear Data.
- If prompted, read and review the warning then tap OK to confirm action.
Here’s how to Clear cache and data on your phone system (wipe cache partition):
- Turn your phone completely off.
- Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
- When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
- Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
- Then press the Power button to confirm selection.
- Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
- Press the Power button to confirm and reboot your phone.
Open the Facebook app again after your phone reboots and see if the problem is gone. Move onto the next applicable solution if necessary.
Fifth solution: Delete and reinstall the latest Facebook app version.
Aside from freeing up some space of your phone’s internal memory, uninstalling an app can likewise fix any minor issues that caused the other apps or the app itself to glitch. Consider this option if the problem persists and Facebook app still crashes on your phone. Here’s how to uninstall Facebook app on your Huawei Mate 10 Lite:
- Tap to open the Play Store or Google Play.
- Slide your finger from left to right.
- Tap on My apps & games.
- Go to the Installed tab. Doing so will open a list of all your installed apps including Facebook.
- Scroll to and tap on Facebook.
- Then tap the Uninstall button. This will delete Facebook app from your phone.
- If prompted, tap OK to confirm deletion of Facebook app.
- Return to the Home screen.
- Restart your phone and head back to the Play Store.
- Search for the latest version of Facebook app that’s compatible with your phone software.
- Then download and install the app.
Wait until the apps is successfully installed, reboot your phone again, open the recently installed Facebook app and see how it does this time. It should work fine for as long as it’s not corrupted.
Seek further assistance
You may ask other inputs and further support from the Facebook Help Center. There might be a more serious issue with the Facebook app that needs to be resolved using a dedicated software on the app’s developers end.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also like to read:
- What to do with Samsung Galaxy S8 that won’t turn OFF or has an unresponsive Power key [Troubleshooting Guide]
- How to fix your Samsung Galaxy S8 that drains its battery instead of charging when plugged in [Troubleshooting Guide]
- What to do when your new Samsung Galaxy S8 gets stuck on Verizon screen during bootup [Troubleshooting Guide]
- What to do if your Samsung Galaxy S8 keeps rebooting on its own after the rooting process [Troubleshooting Guide]
- Samsung Galaxy S8 started popping up “Unfortunately, Settings has stopped” error after an update [Troubleshooting Guide]