Welcome to another #GalaxyS8 post. We are to help our fellow Android users with their S8-related problems so we’re bringing you a number of solutions that you can try. Remember, Android troubleshooting is simple. You’re not expected to be software or hardware experts after using Android phones for years. If software solutions won’t work, be sure to ask appropriate parties like Samsung or your carrier for help.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S8 keeps rebooting, keyboard app is missing
Hi. Thanks for the info you provide in your site. I own a Samsung S8 phone and loving it. I’ve been a Samsung user since S3 up to S6. My problem now is that my S8 keeps rebooting. I can’t do a factory reset now because I’m in a cruise and internet connect is difficult at sea. I may still need to back up more files. Why does it keep resetting? Is it related to memory space? Because my memory space is running low.
Also, I cannot find my keyboard in the phone. It just disappeared. Without a keyboard how will type anything including the password for internet access on board? Very frustration. Do you know the possible reason why keyboards disappear? Thanks much for your help. Please note that I don’t know what Android version I am using that is why I placed other. — Sarahqsison
Solution: Hi Sarahqsison. There are a number of factors that can cause a smartphone to reboot on its own but low storage space is not usually one of them. We’ve heard of random reboot issues due to insufficient storage space before but most of them happens when an app such as camera or Gallery needs more space to perform a task. Normally though, even if the phone’s internal storage device has only a couple of MBs left, the phone should still work, much more so in a new device such as the S8. Hence, we think that the reason why your phone reboots on its own may be due to other factors.
Now, before we proceed with the possible software solutions that you can try, we want to make it clear that if your phone suffered any physical or water damage (we know an S8 has water protection but it does not guarantee 100% water damage protection) prior to noticing the problem, bad hardware is the most probably reason. In that case, you don’t need to continue doing any software troubleshooting. Just wait until you reach port so you can have the phone checked by a qualified technician.
Boot to safe mode
If your phone was never physically impacted or water damaged, the first thing that you should try is to see if a third party app is to blame. To do that, you want to restart it to safe mode so you can let the device run third party apps and services are disabled. Here’s how to do that:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
- Let the phone run for 24 hours and observe how it works. If the phone works normally and won’t reboot on its own during this time, you can bet a third party app is to blame. To fix the problem, you must uninstall third party apps (those not coming from Google, Samsung, or your carrier) until the issue goes away completely.
Sometimes, booting to safe mode won’t be effective in diagnosing an issue because the offending app continues to work even if the device runs on safe mode. If the reboot issue started after you installed an app but you can’t remember which one, you must uninstall apps until you’ve identified the problematic one.
Boot to other modes
Sometimes, random reboot issue is caused by a software glitch (which can usually be fixed by a factory reset). To check, you can either boot the phone to Odin Mode or Recovery Mode. Just like in previous procedure, you want to establish a baseline by observing the phone for at least 24 hours after booting to each mode. If the phone will stay on to either mode, then the problem must be on the operating system. To fix it permanently, you want to do a factory reset.
Below are the steps on how to boot your S8 to either Recovery Mode or Odin Mode:
Boot in Recovery mode:
- Turn off the phone.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- You can either wipe the cache partition or do a factory reset when in this mode.
Boot in Download Mode/Odin Mode:
- Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
- When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
- Wait until the Download screen appears.
- If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
- Use Google to look for a guide on how to do it.
If all these procedures fail or won’t point to anything in particular, make sure to do a factory reset at your convenience. If factory reset won’t work either, contact Samsung to have the phone repaired or replaced.
We can’t for sure what happened to your keyboard app but an effective way to fix any app-specific problem is by deleting the said app’s cache and data. Make sure to do that by following the steps below:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application.
Problem 2: Galaxy S8 can’t make calls using click-to-call button
I have a new Galaxy S8 and am using the Chrome browser for web surfing. The issue is that none of the websites that have click to call phone numbers work. I click on the phone number and nothing happens. I have checked using other Android phones with Chrome and also iPhones using Chrome and the click to call works. Is there a setting on my phone blocking this? Thanks. — Jenn
Solution: Hi Jenn. To get first hand information, we recommend that you contact the developer of the website and ask them if they support Google Chrome in the Galaxy S8. Being a new phone, there’s a chance that the website’s developers are still working on making their sites compatible.
We have our own S8 without any problems with sites that has clickable phone icons so click-to-call links do work. There’s no setting on the S8 that you can change to allow click-to-call in browsers so we don’t think it’s a phone issue.
Problem 3: Galaxy S8 not receiving all text messages
I cannot receive or send pictures via text messaging as well as sometimes my general texts don’t send. And I guess I’m not sure if I’m receiving everything either. I share an account with my husband and for a while any texts between him and I would disappear after a few hours…strange. I think that has now resolved, but thought I would mention it in case it’s relevant somehow. This issue started within the last month out of the blue. I’m not aware that I changed any settings, but I do know there have a been a few software updates in the past 6 months. Please let me know if you have any tips I can try on my own. I’d prefer to try to resolve this myself versus going into AT&T and spending a minimum of 2 hours for them to try to fix it. Thank you. — Jodi
Solution: Hi Jodi. If this issue happens intermittently, the cause may be on the network side and not on the phone. You should talk to your carrier about it and hope that there’s something that they can do. Technically, carriers are not obligated to deliver all SMS so hopefully the problem is being caused by something that will simply pass by like an outage.
To ensure that you receive all incoming messages, delete enough old conversation threads and clear the messaging app’s cache and data. Refer to our suggestions for Sarahqsison above.
Problem 4: Galaxy S8 won’t charge after it got wet
Hi. I have a Samsung Galaxy S8. Recently on the weekend I went on vacation with my family where I took my phone into the pool with me and submerged it underwater. The phone was fine after I took it out and it was fine. I was even able to charge it with no problem. The following day I took my phone inside the pool with me again and it was alright, although it turned off because it ran out of battery. When I got home to recharge it, I noticed that it wasn’t charging as fast as it normally does. When it got to about 55% I unplug it and started using it. Everything was working well except that it was having trouble connecting to the network. It kept on saying that it couldn’t search for a network. A little bit later it just shut down on me. So I tried turning it back on but nothing happened. So i got some rice, put the phone in a cup, and poured rice over it.
The next morning I checked it by trying to charge it and the screen turned on but only showed the charging sign inside the circle but it didn’t show the percentage. A few seconds later the screen showed a caution sign and water droplet pointing to the USB port on the phone. I tried cleaning it with a cotton swap or a thing paper napkin and also tapping it at the bottom to let the water out. Then I tried charging it again and it did the same thing, it showed the charging sign inside the circle without the percentage of the battery and soon the caution sign with the droplet. For now I have it inside the cup of rice. I don’t know what else to do and I’m holding on to hope that it will be alright since the screen still shows signs. — Kimc123
Solution: Hi Kimc123. In some cases, an issue like this occur after installing an Android update but since your happened after obviously submerging the device into water, we suggest that you take the drastic option of letting Samsung get involved. Normally, gently shaking the phone should get rid of water in the charging port (the Galaxy S7 and S8 won’t charge if the system detects that the USB charging port is wet). Since the issue did not go away apparently, you want to let a technician handle the checking for you. If you can’t send the phone to Samsung, we suggest that you visit the store where you got it from, or your carrier’s shop so the hardware can be checked.
Problem 5: Galaxy S8 sound not working after flashing
I have a Samsung Galaxy S8. The problem I’m having has to do with any sound whatsoever. There was a day when I had Odin flashed a bad tar file and had to reflash stock. It worked out okay, but there wasn’t any sound. The vibration worked fine, but the sound just wouldn’t work. On a side note, the dialer, since it makes noise on key presses, freezes for a good thirty seconds every time I press a button. Anyways, I decided that it might’ve been because I had a custom ROM installed originally. The sound worked then. I reflashed TWRP recovery and installed the custom ROM. There was still no sound and the dialer thing was there too. The headphone jack doesn’t provide sound and when I try plugging and unplugging the earbuds I use, there isn’t a crackle sound that it usually makes. Is this a hardware issue? I know it worked before. — James
Solution: Hi James. If the issue occurred right after reflashing the device, something must have gone wrong with the process. Unfortunately, there’s no way backtrack the steps to determine where the issue lies. Because you’re an experienced Android user, you should know that an issue like this can happen during or after flashing. Although it does not happen all the time, a problem like this occurs if a user is not careful in following the correct flashing procedure or files. If reflashing the stock firmware didn’t fix the issue at all, you’re out of luck.
We don’t think it’s a hardware issue but it’s possible that there’s an on-going firmware issue that prevents the hardware (speaker and audio chip) from working normally. We don’t know the extent of the problem so kindly ask help from someone who can examine the phone and its software personally.
Problem 6: Galaxy S8 Bluetooth screen keeps popping up
When I turn on the Bluetooth on my device, the bluetooth page pops up on my screen. When I press the back button, the Bluetooth page disappears but the Bluetooth page reappears for a mere 0.5 seconds. Any idea how to fix this issue? — Ngu.chrisdl
Solution: Hi Ngu.chrisdl. Has this always been the case with your Bluetooth? If it is, try to wipe the cache partition and see if it helps. Here’s how:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Should the cache partition wipe won’t fix it, do a factory reset to return all software settings to their defaults. You can follow these steps:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Backup and restore.
- If desired, tap Back up my data to move the slider to ON or OFF.
- If desired, tap Restore to move the slider to ON or OFF.
- Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
- Tap Reset device.
- If you have screen lock turned on, enter your credentials.
- Tap Continue.
- Tap Delete all.
If this Bluetooth issue only occurs recently, try to remember what you did differently and see if you can reverse it. For example, if it started happening right after installing a particular app, make sure to uninstall it and see if it fixes the problem.
Problem 7: Galaxy S8 speaker makes sound as if there’s water inside
I have dipped my phone in water knowing it is water resistant and later on the day at night i called someone but the ear speaker of the phone sounded like it has water in it or something. but i can’t really tell what it is but the phone is perfect other than that. Please help it’s been happening for a whole week now. Thank you! — Michael
Solution: Hi Michael. Yes, the S8 is water resistant so there’s no need to worry about this issue. Water generally evaporates after an hour or two so simply disregard the sound of the speaker at this time. You can gently shake the phone to dislodge some water that may still be in the speaker area if you want. If the problem persists after several days though, consider contacting Samsung so they can physically check the device.
Problem 8: Galaxy S8 not saving photos after taking them
I can’t quite pin down the exact circumstances in which this is happening, it just seems to be random. Certain photos that I take with my Galaxy S8 don’t save after taking them. The camera clicks, the photo is shown in preview, but when I go to the camera gallery it’s just not there. This happens a lot and it’s getting extremely frustrating. I’ve tried all of the steps in your list of “fixes”, and nothing brings back the photo. Not restarting, not clearing cache, not searching the SD card or the DCIM folder, not even checking in backup or using a 3rd party gallery to find it. It just never saves to the phone. I feel like Samsung doesn’t take this as a serious issue, even though I’ve come across several threads explaining this same issue. It’s getting ridiculous and I’m not sure how it can be fixed if no one that can fix it even acknowledges it as an issue. Any thoughts from you guys, outside of the normal stuff I’ve already tried, would be greatly appreciated. — Kristy0129
Solution: Hi Kristy0129. There’s no special software tricks for this issue. You’re the first S8 user who reported this trouble to us so we can’t say for sure if this is a universal bug for all S8 devices, or if it’s an isolate one. If this problem occurs when using stock camera app in your S8, we suggest that you contact Samsung directly so they can arrange a replacement device.
We’ll also try to gather as many information as possible from other users so we can have a look at the extent of this problem. As of now, we suggest that you do the basic stuff like wiping the system cache and doing a factory reset. If they won’t change anything, call Samsung and demand for a replacement unit.