Hi Guys! Welcome to another post that addresses some #GalaxyS6 problems. We also cover two Marshmallow-related problems below. We hope that we continue to be of help to our community.
- Updating Galaxy S6 to Marshmallow results to issues with Power Saving Mode, Messaging app, and Gmail app not syncing
- Galaxy S6 is not charging
- File recovery on a Galaxy S6 that won’t charge
- Samsung Galaxy S6 Edge stuck in Samsung logo screen
- Galaxy S6 wi-fi and mobile data connection problems after Marshmallow update
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: Updating Galaxy S6 to Marshmallow results to issues with Power Saving Mode, Messaging app, and Gmail app not syncing
Ever since I updated to Marshmallow, several things have been happening:
1) I always keep my phone in Power Saving mode, but ever since I updated the OS, there is always a notification in the top bar that Power Saving mode is on. I’ve done the long press on the notification and turned off previews in pop ups, but it’s still there. It’s just kind of annoying to have to see it there all the time. I know it’s on, I turned it on.
Additionally, when in Power Saver mode, I cannot get voicemails in the visual voicemail program unless I go to More and Refresh. Whenever I get a voicemail, I instead get an error message saying there is a problem with visual voicemail and to try again later. I called Verizon about this and they said visual voicemail doesn’t work in Power Saver mode right now and it’s “a problem with the vendor”.
2) I’ve had to stop using the Samsung Messages program for texting and instead use the new Google Messenger because in the Samsung app, I can no longer see the previews of MMS texts. I still see the preview of the last MMS text sent before I did the OS update and the new messages won’t show up until I open the actual text message. SMS works fine, however.
3) I have one Gmail account that I need to sync emails, but they often don’t show up until several hours later unless I manually sync the account. This was never the case with the previous OS. — Ali
Solution: Hi Ali. The notification indicating that Power Saving Mode (PSM) is enabled cannot be removed from the notification bar. It’s one of the minor changes in Marshmallow that you may not like but has to accept.
The problem regarding PSM causing Verizon’s Voicemail app to not work properly is a known issue. There’s nothing that you can do on your end to fix it. The app’s developer must release a patch to fix it. This is a classic example of an issue stemming from a developer’s inaction after a major Android update has been released.
The second and third problems may be resolved by wiping the cache partition. Sometimes, updates messes up the system cache, resulting to minor glitches. Forcing the phone to delete the old cache is an effective trick to resolve bugs. Here’s how it’s done:
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If refreshing the cache partition won’t fix the problem, make sure that you restore your phone’s settings to defaults via factory reset.
Hello! My phone is having a problem charging. i had forgotten to unplug my phone this morning to take it with me so when I returned to my room, I unplugged it for about 3 hours until I noticed that it was at about 40%. I went to go try to plug it in but the charging logo never showed up so I came here to see what the suggestions were. I do not think that it is the cable because it works with other devices (other cables did not work either). I plugged it into my computer but neither detected that that they were connected. I also tried to put it in safe mode and eventually a full hard reset but they did not work either. After about an hour, the phone eventually died so I tried to plug it in again. When I plug in the cable, the battery logo with the lightning bolt appears for several seconds before eventually going away and the screen returns to black. — Emily
Solution: Hi Emily. It appears that the problem lies on your phone itself. The USB charging port may have failed, which is why connecting it to a computer, or using other chargers and cables are not working. A malfunctioning charging port would eventually lead to a black screen after the battery becomes fully depleted. This is obviously a hardware problem so there’s little to nothing that we can do to resolve it. If you don’t want to void the warranty of the device, or don’t have the skills and tools to replace the damaged party , the best thing that you can do right now is to call Samsung or your wireless carrier so they can either repair or replace the phone.
Hi im sana.my phone was working great until 3days back when it started on its own. light was continuously off and on with a sound and it was coming on from the screen that dock is attached or on (i guess that means battery is being charged or something). i switched it off for a while and then turned it on. It worked fine and after a while did it again in between.
The next day it got charged one time but later when i tried again, it was not charging. the sign is not coming. the sound and dock is connected with light off and it is coming every now and then even while I’m using the phone.
I’m using an original charger and the other phone is working fine so it means charger is fine. But phone is not getting charged.
Also, one time the screen totally went black and there was just a small cross in the end when i was pressing that it just showed too small that skype is ready and there was one more icon i couldn’t even read. and then it took long to start again. Its not even a year i have purchased the phone and im really worried. Please help urgently. I’ve all my docs in my phone. I’m a doctor and can’t survive without my phone at work as well .thanks. — Sana
Solution: Hi Sana. Your charging issue may be similar to Emily above. If you’ve already tried to use other Samsung chargers without any positive result, the phone’s USB charging port may be defective, or there are other hardware failure on the phone that prevents it from charging and/or booting up. Be sure to have your device checked so proper hardware diagnostics can be conducted. Better still, if the phone is still covered by a warranty, make sure that you call Samsung for a repair or replacement. If the phone can still be repaired, there’s a chance that you may still be able to recover your documents. Otherwise, your personal data are good as gone.
The Nand chip which stores your files in your S6 is totally inaccessible if it can’t be powered. That means that you need to ensure that you phone is turned on before you can get your files from that storage device.
And as a friendly reminder, you want to make it a habit to create a backup of your important digital documents. Storage devices like SD cards, USB flash drives, or even a smartphone’s flash storage are not reliable 100% of the time. As long as you keep valuable information solely in a single device, there’s always a risk of you losing them if that device fails.
Hello. I will explain you my problem, then I will tell you what I tried so far and I sincerely hope there is a solution as I am pretty down right now.
I was texting one of my friend, place my Samsung Galaxy S6 Edge on the table next to me, turn my head and turn it back to see the booting screen saying: SAMSUNG GALAXY S6 EDGE POWERED BY ANDROID with the blue notification light steady ON. I wait and wait nothing happen as the cellphone gets very hot!
(Original ROM, replaced the screen twice about 6 month ago, no back glass but covered with a strong casing)
1) Try hard reset using volume UP + Home + Power…………………. Nothing
2) Try a reset using volume DOWN + Home + Power………………….. I get to the screen where it says that I could install a custom rom. From there I had two options (UP = Continue, DOWN = Restart Phone). So I press down and the phone restart and doesn’t go further than SAMSUNG GALAXY S6 EDGE POWERED BY ANDROID screen with blue notification light ON.
3) I panic about the temperature of my cellphone, it is burning! So I rush to open it and unplug the battery and let it cool for 10 minutes
4) Unplug everything and check every connections. Everything looks clean
5) Power button does nothing
6) Volume UP + Home + Power does nothing
7) Volume Down + Home + Power bring me to the same screen as before! I choose restart and I get stuck onto the booting screen again.
8) I plug the device on its original charger and the screen only displays The battery logo with a lightning inside of it. Never been able to see my battery percentage as I used to when it was charging while being off.
9) Phone gets stupid hot, I panic and unplug it. Really don’t want to burn anything inside.
10) Now I’m here… out of solution
11)Late night update, it doesn’t do anything anymore and when I plug in the charger the output alternative at 0.92A at 5.02V, 0.37A at 5.XXV and 0.72A at 5.XXV
I never had any problem with my S6 Edge. Everything went perfect when I replaced the screen. The battery would hold up its charge very well and the phone never got hot. As I only use it to text and phone call (some Facebook.. ok)
Sincerely, I feel stupid right now… I own a cellphone repair shop for a year and a half and I have read everything I could find on the internet about this specific problem, but the solutions offered doesn’t suits my condition. I never thought I would be asking someone for help about cellphone… But here I am, desperate.
Thank you very much! — Alexis
Solution: Hi Alexis. There’s no way for us to know for sure what the exact reason for your S6 Edge to not boot properly, but based on your problem description, the issue may be due to a bootloader or firmware glitch. What is happening is that the operating system appears to fail to load. There are two reasons why this situation occurs — a bad bootloader or a corrupted firmware or operating system.
Before Android operating system runs on a phone, a bootloader has to kick it off with a series of instructions. If the bootloader itself is corrupted and can’t do its function, a user will usually observe that his or her Android phone won’t go past a certain loading screen like what’s happening on your phone right now. Bootloader is also responsible for loading recovery mode (although this is no longer possible right now) or download mode. In an ideal world, if an operating system fails to load properly, the bootloader should still allow the phone to be booted to other modes like safe mode, download mode, or recovery mode. To see if this is the case, make sure that you fix a potential bootloader problem first. Keep in mind that bootloader is motherboard specific. If it’s truly corrupted and you can’t find a way to fix it, you may have to replace the entire board completely.
Another reason why your S6 is now stuck in Samsung logo screen can be caused by a corrupted firmware. Since the circumstances only allow you to boot your phone in Odin mode at this time, it won’t hurt if you try to install a stock or custom ROM to see the difference.
Hi I have an S6 G920F. I had to do the software update to Android 6.0.1 and now the wi-fi and internet seems to breakdown every now and then. While making wi-fi calls, the call will drop within 30 seconds. The problem also occurs using mobile data. and my emails don’t automatically come through, i have to go and manually fetch them to update.
i have tired clearing the cache and turning my router off and on…. still not working. what a mess.
what can i do now? can i revert back to previous software version? Or how can i fix this as i need my phone for work working asap.
Thanks. — Ric
Solution: Hi Ric. If clearing the cache partition (steps provided above) won’t resolve the issues, we highly recommend that you wipe the phone clean via factory reset. For reference, here are the steps on how to do that:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Factory reset will erase everything off your phone’s storage so make sure that you create a backup of your personal data before proceeding.
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