Galaxy S6 microphone not picking up sound when using Messenger or Skype, other issues

Hello guys! Here’s another article about the #Galaxys7. In this post, we bring you 5 other issues reported by some of our readers for the past few days. We hope that this article will help our ever growing Android community.


Below are the specific issues we cover in this material today:

  1. Solutions for AT&T Galaxy S6 “unfortunately the IMS Service has stopped” error
  2. Galaxy S6 Edge fast charging stops working | Galaxy S6 wireless charging sometimes not working
  3. Galaxy S6 randomly not sending or receiving texts
  4. Galaxy S6 microphone not picking up sound when using Messenger or Skype
  5. Galaxy S6 Edge won’t charge when it’s turned on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Solutions for AT&T Galaxy S6 “unfortunately the IMS Service has stopped” error

I downloaded an app to restore and back up all my messages and call logs. The next day I keep started receiving a message that said “unfortunately the IMS Service has stopped.” The small sync or loading arrows keep running at the top of the screen so I pull that down and it says IMS service syncing . This message keeps appearing every 10 seconds and stays until I can hit the OK option which is the only option.

I read your previous posts on how to fix the problem by pressing all three buttons after shutting the phone down and cashing the partitions , no good. I then followed the next option app settings, under applications, cache data etc. — no good. I am not confident that I can back up my phone with this going on every 10 sec so a complete factory reset doesn’t seem to be like a very good option. please help what else can I do. The app that I downloaded wasn’t even able to finish restoring and backing up all of my log information. I have AT&T as carrier. — Brandon

Solution: Hi Brandon. The “unfortunately the IMS Service has stopped” has become commonplace for devices that installed an AT&T Marshmallow update. To prevent this annoying popup from happening, follow the steps below:

  • Go to Settings.
  • Tap Applications.
  • Tap Messages.
  • Tap AT&T Messages Backup & Sync.
  • Tap Stop Backup (discontinue sync).

If that won’t work, try this one:

  • Open Messages (SMS app).
  • Go to Settings in the top right (you need to scroll down to see ‘Settings’ from the options, as the default pop-up window isn’t big enough to show all of them).
  • Select Default messaging app.
  • Select Rich Communications.
  • Uncheck the Rich Communications box.

Problem #2: Galaxy S6 Edge fast charging stops working | Galaxy S6 wireless charging sometimes not working

My S6 Edge has a major charging issue. It does not charge fast at all anymore, neither with the cord it came with, nor with a new fast charge cord I bought. Furthermore, its wireless charging does not work sometimes. I have to move the phone around the wireless charger until it hits the perfect spot and starts to charge, and even then sometimes it stops charging after 5 to 10 minutes. The phone does heat up quite a bit, so I’m not sure if that has anything to do with it, but I’m certain the issue is not the chargers, since I have used at least 3 of them (2 fast charger cords and 1 wireless one). My phone’s charging dock is also fine, meaning none of the little pins are broken. I’ve tried to charge the phone in Safe Mode as well to see if the issue is being caused by a 3rd party app, but it doesn’t fast charge in Safe Mode either. — Amit

Solution: Hi Amit. You’ve done almost everything a user must do in this case. There’s only one thing that you should try first though before you can assume that it may be a battery or other hardware issue. Make sure that you do a master reset so you’ll see the difference how the device charges when it runs a known working software state. For reference, these are the steps on how to do master reset:

  • Create a back up of your important files and contacts.
  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  • Try to observe the phone for 24 hours or longer without installing any app. Make sure that you also check how charging works right after a factory reset. If nothing changes, you can consider phone replacement.

Problem #3: Galaxy S6 randomly not sending or receiving texts

I am having problems sending and receiving some texts. I delete old texts at the end of each day. I have full connection showing during the day, however some texts will send and others don’t show if they are sent or not, just show a time stamp when I send but no indication otherwise. I will often get the complaint that I didn’t respond to a text, which shows on my phone that one was sent. I am also not receiving texts, same problem, the sender of a text will show on their phone with is the same provider and the same exact phone as mine, that their text was sent, but I am not receiving their texts. Some come through and others don’t, it’s pretty random. I find that I have to resend a text and or ask the recipient of my text if they got my last sent text and or if they sent me one. — Gdroswell

Solution: Hi Gdroswell. We know our digital world has come to rely greatly on SMS service carriers provide but truth of the matter is, carriers are not obligated to transmit text messages all the time. From time to time, SMS can fail due to a number of reasons and of them, although it hardly happens, is an issue on the carrier’s side. That said, we highly suggest that you talk to your carrier about the issue to make sure that it is not due to an issue on their end.

Of course you can try to troubleshoot your phone first before contacting your carrier as well. The first thing that you want to try is to delete the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

You can also try to wipe the cache partition to endure that the system cache is fresh. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #4: Galaxy S6 microphone not picking up sound when using Messenger or Skype

Recently purchased a refurbished Samsung Galaxy S6. Factory reset at the time of refurbishment. Beautiful condition and everything with the phone works great EXCEPT the microphone when using Messenger and Skype for video calling. The other party can’t hear me, I can hear them fine. Microphone seems to work fine in regular calls and voice recording, but not on speakerphone with Messenger/Skype when the phone is a couple of feet away from your mouth. That would indicate that it’s an app problem rather than a physical problem with the microphone? We have tried EVERYTHING we can think of (physically clearing the microphone with some compressed air, clearing the cache data, a second factory reset, disabling OK Google, disabling noise reduction, sent it back to the technician who did the refurbish and he can’t figure it out). We can’t work out what is hijacking the microphone with these 2 apps. Something is incompatible? Any help greatly appreciated. Thanks. — Glenda

Solution: Hi Glenda. We don’t think it’s an app issue either. We haven’t heard of Facebook Messenger or Skype having this issue on any Galaxy phones. It must only be phone issue. Does the microphone picks up your voice fine if you place the phone next to your mouth when using either Messenger or Skype? If it does, then hardware is to blame. What’s happening is that the microphone is having difficulty receiving weaker sounds. In this case you must have the phone repaired or replaced.

If you want to avoid repair or replacement, you can remedy the situation by using a wireless headset when using Messenger or Skype.

Problem #5: Galaxy S6 Edge won’t charge when it’s turned on

Hi guys. My problem is that, my Galaxy S6 Edge plus don’t wanna charge when it’s turned on. I tried hard reset, factory reset, safe mode. No results. I tried all the battery related settings combination, but nothing. The thing is, i had this problem about 4 times. It seems to stay for a couple of days, after that it charges. But in those couple of days, there is chance, when i plug the charger in, to appear the GearVR service, or nothing happening, or it charges slowly but that’s the most rare thing. The only way i can charge it, if it’s turned off. So i really don’t know what could be the problem. Not the charger, not the cable, not the USB port, not a third party app.. it only could be something in software. But the factory reset, or a full android installation, with odin, won’t do a thing… can you help me? — Robert

Solution: Hi Robert. We doubt there’s anything more that you can do about it. There’s no way for us to know for certain if it’s a software issue or hardware malfunction. There’s also no specific troubleshooting that we can do in this case. And since you’ve already tried everything that can be done for any Android issue troubleshooting, we are left floating in this one. Try another charger or use wireless charging to see if that will make a difference.


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